# Centreli Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Centreli the right Time Tracking solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156397/Centreli/reviews --- Centreli 3.9 (17) [View alternatives](https://www.capterra.com/p/156397/Centreli/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Centreli Ease of use 4.4 Customer Service 2.5 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Office Coordinator Used the software for: 6-12 months ### "Easy to request time off and view colleagues time off" May 23, 2018 4.0 Pros This website is very simple- you can easily figure out exactly what you need to do. My company uses this for tracking time off and putting in different requests. It is easy for the person who is approving the requests because you receive an email every time. You can also see all the approved requests. Cons Worst customer service ever. Don't even expect a response back. If you decide to not take that day off anymore there is no way to go back and delete it. Review Source KE KRISTY E. MANAGER Oil & Energy Used the software for: 2+ years ### "NO FLUFF---JUST EASY TO USE AND USER FRIENDLY" October 31, 2019 5.0 LOVE IT! IT'S USER FRIENDLY TO ME AS WELL AS THE EMPLOYEES THAT DO NOT HAVE ADMIN USAGE. Pros I LOVE THAT THIS SOFTWARE DOESN'T THROW IN A LOT OF EXTRA FLUFF TO DRAW A CUSTOMER INTO BUYING IT. BASICALLY WE NEEDED A PTO TRACKING SOFTWARE AND THIS ONE DOES THE JOB AND IS SUPER EASY TO USE. Cons HONESTLY I CAN'T THINK OF ANYTHING I DISLIKE ABOUT THIS SOFTWARE. MY COMPANY HAS USED IT FOR SEVERAL YEARS. Review Source DP Dmitriy P. CEO Food & Beverages Used the software for: 1-2 years ### "Charged 3 years after cancellation" October 21, 2024 1.0 Poor support, impossible to reach anyone, stay away. Pros Quick to setup, easy to onboard, that's where positives end Cons Impossible to cancel - being charged 3 years after cancelling! We sent emails, left numerous voicemails. Alternatives considered [WebHR](https://www.capterra.com/p/118042/WebHR/) Reason for choosing Centreli Quick availability to integrate with Google apps Review Source MA Michael A. COO Computer Software Used the software for: 2+ years ### "Centreli for PTO Tracking" January 6, 2020 5.0 Pros Was easy to setup, very few questions of how to use from users, able to get reports and data back from system whenever we needed. Cons The employees can't cancel requests once approved by manager. I just wish they could cancel their requests before the 1st day of the request is the current date. Review Source GW Grace W. Leasing Agent Real Estate Used the software for: 2+ years ### "Centrili- Taking time off easy" November 21, 2019 5.0 Overall experience with Centreli has been great. Pros Centrili is user friendly and super easy to use. Was given website, created login and the rest is self explanatory. I love that I can easily see how much time off and sick time I have. There is also a company calendar where you can see what coworkers are out on vacation or sick-- which is nice when you have works on the field. Cons I do not have any issues with using Centrili and cannot imagine a simpler solution. Review Source AG Annie G. Chief of Staff Marketing and Advertising Used the software for: 2+ years ### "No Customer Service" May 7, 2020 3.0 Centreli was being used when I joined the company. It tends to work pretty well for the most part a majority of the time. We recently went through a rebrand and needed to update our domain and users email addresses. While this should have been a simple process, it has become a major obstacle. I was able to change some email addresses but not others, and users are not able to change their own emails either. Unlinking from Google and relinking was a nightmare. Now I can't even sign in at all. I have sent 2 support requests within the past week and all I've received is an automated response with a ticket number. It's holding up the entire process for our employees to request PTO and for us to organize it and I have no access to reports or information until someone responds to me. Pros It's basic, which makes it easy to use, until you run into an issue and need assistance. Then, you're on your own. Cons The functionality is lacking. It's very limited on even being able to make adjustments to requests. If dates change, you have to delete the initial request and create a new one rather than being able to edit it. It is also set up for very traditional PTO policies, which we do not have, so flexibility in that would be an improvement. Reason for choosing Centreli I was not here when it was chosen. However, we are currently looking into simply using a Google form to manage PTO requests, utilizing our benefits software or developing our own. Moving forward, we will not be renewing with Central. It is not worth the headache. Review Source Preston H. Associate Pastor Religious Institutions Used the software for: 2+ years ### "Clunky Layout & Terrible Customer Service" March 4, 2021 2.0 We used Centreli for so long because of the price. For a while it was free for non-profits, but eventually they began charging us with no notification that our subscription had changed; they just locked us out of our account until we paid. We reached out for customer support to help update our PTO policies and at first they met with us but never followed up after several emails and scheduled calls. This is not even a case of "you get what you pay for" because we found a much better software solution for a lower price. Pros The price was pretty low and hard to beat Cons Customer Service! Unanswered emails and stood up at scheduled customer support calls Layout was clunky and unfriendly to users Setting up PTO policies in the system was time-consuming with little support Review Source ES Evan S. Operations Director Hospitality Used the software for: 2+ years ### "Great Product for Keeping Track of Time Off and Employee Schedules" February 5, 2019 5.0 Pros The ability to quickly view already approved and currently pending time off requests and employee PTO balances. Cons I don't know that it is something we don't like, but we currently don't use the employee incident reporting feature. Review Source GH Giang H. Office Manager Used the software for: 6-12 months ### "Centreli makes time off tracking and accrual so easy to do" October 18, 2017 4.0 Pros Plan setup is easy, and just works on its own. I don't have to worry that it will calculate things wrong (as long as I set it up right!) and it's easy to pull reports. Cons Hard to change approved time without jumping through hoops. Wish there were a way for it to alert us once someone doesn't have time left - the calculation when making a request doesn't take into account everything, so we can overbook time based on that. A more nimble calendar (changing colors, etc.) would also be helpful. Review Source VR Verified Reviewer Operations Manager Internet Used the software for: 6-12 months ### "Easy to view time off requests and monitor employee time off" January 3, 2018 3.0 Pros I like how easy it is submit, approve, and view time off. Also great how you can go back and look at the time taken and the breakdown by day and how many hours. Cons Every user should be able to delete a request, whether it has been approved or not, if the date hasn't passed. Review Source MH Max H. Director of Marketing Computer Software Used the software for: 1-2 years ### "Good for the Basics but Explore Other Options for Robust Needs" May 16, 2024 3.0 Pros The best thing about Centreli is its ease of use. This simple software makes it very easy to put in PTO and see balances. Cons It's simplicity is a pro but also a con. It's very straight forward for tracking but there are not a lot of additional features that go along with it. For those reasons, we recently switched to Bamboo. Review Source JH John H. Accountant Real Estate Used the software for: 2+ years ### "Great Software for Employee Vacation and PTO Tracking" November 21, 2019 5.0 Software is straight forward and easy to use. Pros The layout makes this software easy to use. From a user standpoint, I can quickly see my available time off and submit new time off. The admin gets your submitted time off request and you get an email back showing if time off was approved or denied. The company calendar is nice, you can see who is off each day and see if they are using vacation or PTO. Cons The Company calendar is nice but would really like for it to integrate into our Google calendar we use in the office. Review Source JW Jax W. Engineer Information Technology and Services Used the software for: 2+ years ### "Simple PTO Tracking" October 25, 2019 5.0 I haven't had any problems using it. Submitting a request for time off is very easy, and tracking of how much PTO I have is made clear. Pros It's simple, and relatively easy to use for its one purpose. There isn't a huge suite of features to distract from the main focus or to cause bugs. Cons Sometimes the managers don't understand what they're doing and accidentally put in negative values when making manual changes. Review Source MJ Morgan J. HR Education Management Used the software for: 2+ years ### "Easy to use. No support" January 24, 2019 3.0 Pros The system is extremely easy to use and simple. If you have less than 100 employees and just need a basic way to track time off, Centreli is good for that. Cons Don't expect to get any support or help from their team. We've had several features break or not work entirely properly and support tickets are left open indefinitely with no resolution or communication past the initial "we've received your ticket" email. Review Source PB Peggy B. Accounts Payable Clerk Real Estate Used the software for: 2+ years ### "Easy Program for Keeping Up With Time Off" November 18, 2019 5.0 Pros This software made it easy to keep up with scheduled days off as well as being able to request last minute sick or emergency leave days. It is very user friendly. Cons I can't think of anything I dislike about Centreli. Review Source DT Dan T. Director of Administration Non-Profit Organization Management Used the software for: 6-12 months ### "As noted through my rating, customer service has a lot to be desired." October 11, 2017 5.0 Easy to track employee's time off. Pros Easy to use. Free for small non-profits. Nice screen presentation. The reports are easy to run. Quick navigation through the website. Cons Poor or no customer service response. It took numerous attempts to get a response. Review Source PN Patrick N. Business Manager Wholesale Used the software for: Less than 6 months ### "Worst customer service experience." September 6, 2017 3.0 Pros Cool features that are fairly easy to use, but not needed anymore after we switched to unlimited PTO. Cons Worst customer service experience. Once they have you on recurring payments, they will not respond to anything. Cannot take credit card off the account to prevent the next billing cycle and no way to close the account. Phone numbers all go to voicemail. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.