Centreli Ratings

Overall
4/5
Ease of Use
4.5/5
Customer Service
2.5/5

About Centreli

Time tracking solution that automatically calculates and tracks employee paid time off with access to submit online requests. Learn more about Centreli

Showing Most Helpful

Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Evan S.
Operations Director
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 5, 2019

“Great Product for Keeping Track of Time Off and Employee Schedules”

ProsThe ability to quickly view already approved and currently pending time off requests and employee PTO balances.
ConsI don't know that it is something we don't like, but we currently don't use the employee incident reporting feature.
Reviewer Source 
Source: Capterra
February 5, 2019
Giang H.
Office Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
October 18, 2017

“Centreli makes time off tracking and accrual so easy to do”

ProsPlan setup is easy, and just works on its own. I don't have to worry that it will calculate things wrong (as long as I set it up right!) and it's easy to pull reports.
ConsHard to change approved time without jumping through hoops. Wish there were a way for it to alert us once someone doesn't have time left - the calculation when making a request doesn't take into account everything, so we can overbook time based on that. A more nimble calendar (changing colors, etc.) would also be helpful.
Reviewer Source 
Source: Capterra
October 18, 2017
Morgan J.
HR
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
1/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
January 24, 2019

“Easy to use. No support”

ProsThe system is extremely easy to use and simple. If you have less than 100 employees and just need a basic way to track time off, Centreli is good for that.
ConsDon't expect to get any support or help from their team. We've had several features break or not work entirely properly and support tickets are left open indefinitely with no resolution or communication past the initial "we've received your ticket" email.
Reviewer Source 
Source: Capterra
January 24, 2019
Dan T.
Director of Administration
Non-Profit Organization Management, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 11, 2017

“As noted through my rating, customer service has a lot to be desired.”

OverallEasy to track employee's time off.
ProsEasy to use. Free for small non-profits. Nice screen presentation. The reports are easy to run. Quick navigation through the website.
ConsPoor or no customer service response. It took numerous attempts to get a response.
Reviewer Source 
Source: Capterra
October 11, 2017
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 23, 2018

“Easy to request time off and view colleagues time off”

ProsThis website is very simple- you can easily figure out exactly what you need to do. My company uses this for tracking time off and putting in different requests. It is easy for the person who is approving the requests because you receive an email every time. You can also see all the approved requests.
ConsWorst customer service ever. Don't even expect a response back. If you decide to not take that day off anymore there is no way to go back and delete it.
Reviewer Source 
Source: Capterra
May 23, 2018
Patrick N.
Business Manager
Wholesale, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
September 6, 2017

“Worst customer service experience.”

ProsCool features that are fairly easy to use, but not needed anymore after we switched to unlimited PTO.
ConsWorst customer service experience. Once they have you on recurring payments, they will not respond to anything. Cannot take credit card off the account to prevent the next billing cycle and no way to close the account. Phone numbers all go to voicemail.
Reviewer Source 
Source: Capterra
September 6, 2017
Verified Reviewer
Internet, Unspecified
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 3, 2018

“Easy to view time off requests and monitor employee time off”

ProsI like how easy it is submit, approve, and view time off. Also great how you can go back and look at the time taken and the breakdown by day and how many hours.
ConsEvery user should be able to delete a request, whether it has been approved or not, if the date hasn't passed.
Reviewer Source 
Source: Capterra
January 3, 2018