Webcom Innovations

My Work Scheduler

5 / 5 2 reviews

Who Uses This Software?

This application serves small businesses in the customer service industry that typically work off-site. Such businesses will perform service calls, installations, towing, construction, home-care, etc


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Webcom Innovations
  • myworkscheduler.com
  • Founded 2015
  • Canada

About My Work Scheduler

THIS APPLICATION IS IDEAL FOR COMPANIES THAT DO CUSTOMER SERVICE WORK OFFSITE. The 'My Work Scheduler' is designed to simplify and enhance the scheduling of customer service work by offering many features such as a drag and drop work schedule calendar, Google Maps, Google Places address validation and auto-fill, setup recurring work orders, create invoices, convert work orders to invoice, record invoice payments, custom reports, text and email communications, email campaigns, and much more.


My Work Scheduler Features

  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

My Work Scheduler Reviews

App Scheduler

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The employees can view their work load the night before from their smart phone. We also can search details on previous customers when required. We can email our customer notifying them specials, new products, ect.

Cons: Unable to put a space in the customers name. Example: Mary Anne shows up as Maryanne

Overall: We now view our customers electronically. Our installers record their arrival and leave times and the materials used for their installs and service calls. Our office uses this info to invoice accordingly. The software has saved us on paper, ink and printer use. All employees have found the software very easy to use. Whenever we had any question we promptly responded to by phone, text or email.

Recommendations to other buyers: Easy of use, software can be used on many devices.

Vendor Response

by Webcom Innovations on September 20, 2016

After discussing with the customer, it turns out that the application was allowing a space in the first name field. However, they were receiving an error message when they were entering a duplicate customer ID. The application doesn't allow a duplicate customer ID.

We love the app

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: our techs use it so we can see what they did and what they used - I can input a customer and everyone else can see it ¿ also less paperwork to deal with

Cons: I cant think of any

Overall: It is very user friendly and it is fast for me to find previous things that we have done and it is faster to do a schedule once a customer is in the app.It helps us revise schedule faster and to see what we have done for a customer in the past.

Recommendations to other buyers: We love it as it is easy to use and helps all of us keep in constant contact about what is being done and where the techs are