# Ease Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ease the right Benefits Administration solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156433/EaseCentral/reviews --- Ease 4.5 (173) [View alternatives](https://www.capterra.com/p/156433/EaseCentral/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Ease Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews VT Vicky T Marketing and Special Projects ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is clean, and it made managing benefits and finding information much more convenient than I expected.“ June 1, 2026 VT Vicky T Marketing and Special Projects ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest challenge was when I didn't know my company's specific URL or login link.“ June 1, 2026 KH Kennedy H HR ManagerWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Day to day, it makes managing our employee benefits plan much easier and it removes any room for error.“ September 26, 2025 CT Callie T Sr. HR ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “We did not have an integration set up with our payroll provider that caused additional manual work.“ May 5, 2025 VT Vicky T Marketing and Special Projects ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, I had a positive experience with Ease. Since it was my first exposure to the platform through my employer, there was a small learning curve at the beginning, but it quickly became easy to use.“ June 1, 2026 MB Michelle B HR ManagerHuman Resources, 11 - 50 employeesUsed the software for: More than 2 years. “I really wanted to like this product because we are desperate for something that does what it does. But overall we've been very dissatisfied with the ease of use (haha) and lack of user-friendly nature.“ July 31, 2024 HR Haley R Member Engagement SpecialistEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “The various sections were well organized and clear to understand.“ February 11, 2026 MH Maria H CEOInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “There are some capabilities missing such as being able to really be notified when an employee has completed their enrollment. Or when the employer has added an employee. Or being able to pull a deduction report only for employees who are new hires and not the entire company roster.“ August 8, 2022 ## Showing most helpful reviews Showing 1-25 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Willie P. Employee Benefit Consultant Used the software for: 2+ years ### "EaseCentral is an incredible service and a tremendous value for the yearly investment " March 13, 2018 5.0 My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " Pros My clients and I love EaseCentral because it is easy to use. Here's a recent direct quote from a client: "So far this year is going welll. We have had a large amount of growth and employee turnover so it has been very busy as the Director of Operation and HR Manager. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " EaseCentral has allowed me to win new business because they were so impressed with the new hire on-boarding capabilities and benefit enrollment & management functionality of the platform. Also, I like that I can teach my clients how to use it themselves and administer their own benefits in about 10-30 minutes of training. Bottom line is it's easy to learn and use. Cons About the only thing I don't like about EaseCentral is recently their Customer Success Support team must have just grown. When I called into EaseCentral in the past I would almost always get a person that I recognized and had worked with before. The last 2-3 times I've called in to ask a question of the support team, I feel that I got a new person and I honestly think I knew more about EaseCentral's features and capabilities than he/she did. That's about it...everything else is really 2 thumbs up. That's my feedback and the feedback from my clients have been very positive too. Thanks, Review Source TE Tiffany E. Lead Ben Admin System Specialist Insurance Used the software for: 2+ years ### "Using Ease with Ease" August 2, 2022 5.0 My overall experience with Ease has been great. It has allowed us to grow our business drastically by providing a streamlined, simplistic technology solution. Although, we have found that we have increasingly grown dissatisfied with the service provided by Ease Support. Pros Ease is one of the first ben admin systems I utilized when beginning my employment in the insurance industry. Due to it's simplicity and user friendliness, it has always been a preferred system to utilize. Not only is system configuration a breeze, but we find that our clients easily get accustomed to how the system operates as a whole. Cons The biggest con about Ease is its customer service. We have not had a great experience with our designated Customer Success Managers, as we have experienced lack of response and extreme delays in issue resolution. When reaching out to Support, we are frequently told different information by various representatives spoken to. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease We utilize both Ease and Employee Navigator, but Ease is frequently offered more to our clients due to how user friendly it is for both HR users and employee populations. In some cases, Ease has more functionality and carrier connectivity than its competitors. Review Source MB Michelle B. HR Manager Human Resources Used the software for: 2+ years ### "Disappointing" July 31, 2024 2.0 I really wanted to like this product because we are desperate for something that does what it does. But overall we've been very dissatisfied with the ease of use (haha) and lack of user-friendly nature. Pros It's a great idea but the site is clunky and not intuitive. Cons Even the brokers recognize how difficult it is to use. I've done it both way (through a broker and self serve) and even after months of use, it's still confusing and hard to navigate. Review Source MC Matthew C. Client Services Manager Insurance Used the software for: 2+ years ### "Ease Greatest Tool for Brokers to have!!!" February 19, 2020 5.0 Fantastic! The first minute that I heard about ease, I was all over it and wanted to see the product immediately. From that day 4+ years ago I haven't stopped using ease whatsoever- the truth is that ease has been a power-play tool for me in my multiple implementations. If I ever hit a wall and there is an issue, I love how ease is always there to fix and assist with the problem. I can not recommend ease enough- this has changed my productivity and ability to engage my clients and their employees. Pros I love the User experience of the software compared to other competitors in the marketplace. The overall system is wonderful, works like a charm, super easy to administer benefits. The software is always driving forward and enhancing their capabilities, so for my sake I can't choose just 1 thing about ease because everything works perfectly. Cons I would like more flexibility with the document generator for custom documents. The employees need some expansion on types of income/compensation that the employer can have as options. It would be nice to have the ability for Per Diem compensation, hourly plus salary pay types...more options Alternatives considered [BerniePortal](https://www.capterra.com/p/147193/BerniePortal/)[Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/)[PlanSource](https://www.capterra.com/p/141264/PlanSource/) Reason for choosing Ease Ease was designed in such a way that it was more appealing to the user at large but way easier for the brokers to use and administer to their clients. Switched from [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Ease turned out to be the best option and the only option that i felt was going to rapidly develop to become a powerhouse technology platform. In the time i have been using ease, they have consistently updated/enhanced their platform for the better. The value was way better with Ease than Navigator. Review Source HE Harley E. Broker Insurance Used the software for: 2+ years ### "Top Choice" August 6, 2020 5.0 Ease has been a solution to the Covid 19 problem where enrollment can be done by the employees at their homes. It has also been wonderful for groups with employees in multiple states for them to enroll on-line. And there is no missing information as the program requires answers before you can go to the next section. Customer support is right there to help you, no long waits that stops your progress. Pros The Ease software is easy to use. Adding a new company is a snap because all the product data, forms and plan designs are in the Ease library. Plan Administrators love the fact that all of their employee's information is at their fingertips and chasing illegible enrollment forms is a thing of the past. And, 1095 ACA reporting is quick and easy. A Great feature is that you have a Success Manager assigned to you so you can get up and running quickly and someone to go to for assistance with any feature. Cons I am waiting for integration with some of the largest carriers to take place so enrollments and terminations would be automated. However, Ease has added multiple carriers to that list, just not the ones I sell. Switched from [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Ease offered so much more and flowed properly. I did not find Employee Navigator user friendly or intuitive. Review Source MH Maria H. CEO Insurance Used the software for: 2+ years ### "Originally Great but declining" August 8, 2022 3.0 Overall experience has just been okay. As I said in the title, originally it was great but over the past several years it's been declining as they've gotten bigger and have made updates to their company structure. The product is good and we continue to use it because we can't move platforms during the busiest time of the year for our agency. However, we are exploring other options. Ease's support area is bare and rarely provides solutions. It's very difficult to get a support ticket answered. If you aren't sure which department you should select for your issue sometimes it will go unanswered because you selected the incorrect department. When you notify ease support of issues with the rates they pulled from Vericred, you are told you are wrong even though the rates you are providing them are the rates you received from the carrier. Then they expect you to manually add the rates yourself if you are needing them updated quickly. With the growth of Ease it's is evident that they are simply money motivated. Our contract was recently renewed and the previous discount went away. When asked for another discount similar to what we previously had we were told what was in it for Ease to provide another discount as before. We are sticking around for at least another year but with this attitude its hard to say anything positive about a company who cares more about money than the product they are putting out. Pros What I originally liked about Ease was that it was user friendly, support staff was accessible and had an easy interface. Integration with our business was seamless and had the tools we needed to set up our business and clients for success. Cons There are some capabilities missing such as being able to really be notified when an employee has completed their enrollment. Or when the employer has added an employee. Or being able to pull a deduction report only for employees who are new hires and not the entire company roster. I don't like how there's little integration with other insurance companies. Other enrollment platforms have several integrations. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease Chose Ease because it cost less than other platforms and provided us a solution to take in applications without having to use paper applications. Review Source MV Maria V. HR Manager Environmental Services Used the software for: 2+ years ### "EASE made easy!" May 12, 2022 5.0 You basically set up all your plans and emails that you want to send to employees. Add all employees in with an excel sheet. Then you can start by sending an email that goes out to employees to select their benefits. You can even put a video like a tutorial on how to use. Pros I loved that this software is friendly user for both the administrator and for our staff. I never receive any complaints from our employees. Cons Honestly, I can't think of anything negative to say about this software. It's so easy to maintain. Alternatives considered [Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Ease Loved the platform and the charge was perfect for our budget. Review Source TB Tyler B. Owner Insurance Used the software for: 6-12 months ### "Buyer BEWARE!" August 2, 2022 1.0 It was hands down my wort customer experience in decades. I'm not kidding! It is hard to believe that it was this bad, but it was. Pros I liked the software functionality that the online demo showed and the sales person promised I would receive. Cons At the end of the day EASE simply never delivered a usable platform. I ended up with zero functionality and at each step EASE employees would blame someone else - Sales -Implementation - Development, etc. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease The demo was fantastic and it appeared that the product would make onboarding and employee benefits administration easy for me and my clients. Review Source NC Nadia C. Employee Benefits Consultant Insurance Used the software for: 6-12 months ### "The name say's it all" August 2, 2019 5.0 When we selected EASE we were looking for a platform that would be simple to implement and would reduce administrative work time for our account management staff. We have found EASE can accomplish those tasks well. While we did need to designate time for implementation and training for our staff as well as our clients, we found that time spent on ongoing service work reduced. Pros The Ease of implementation and carrier connections. Cons The lack of options in the H.S.A. contribution build and the cap on broker users. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease The implementation and support were more in line with the needs of our organization. Switched from [BerniePortal](https://www.capterra.com/p/147193/BerniePortal/) While Bernie Portal solved our initial company goals to move clients off paper we ultimately needed a system where we could have more control over implementation and carrier integrations. Review Source AW Aaron W. Agent Insurance Used the software for: 1-2 years ### "Group benefits usage " July 31, 2020 5.0 Overall experience with ease has been good. The best features I personally like is the rate quoting tool, tracking of employees, and the enrollments. Pros I liked the ease of learning and using the system. Cons I feel sometimes support wasn't as helpful and getting our Agency subscription/billing fixed was a hassle. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[PlanSource](https://www.capterra.com/p/141264/PlanSource/) Reason for choosing Ease Quoting was the big decision maker. We felt ease had a better platform for that. Review Source DH Debbie H. COO/Agency Manager Insurance Used the software for: 2+ years ### "EASE from a Broker and Employer Viewpoint" August 2, 2022 5.0 Compliance, aca reporting Pros Truly the ease of set up and the availability of all the features such as basic enrollment to full HR data collection and compliance documentation Cons we have honestly not had any reason or situation we have had issues with or disliked. That does not mean it could happen but right now we feel we have a great program compared to other programs we have used for clients. Ease of administration and setup is key as well as ease for employers and their employees. Reason for choosing Ease just the overall ease of setup and administration. For both us as the broker and our clients that we provide ben admin to Review Source RG Regina G. Senior Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ease Platform Works for our Clients Benefits Administration Needs" August 8, 2022 5.0 Ease is a system that we use daily to manage our clients benefits and its one that works for our clients needs. Pros We handle most our our clients benefits administration in Ease and it is a user friendly system. We have no issues with setting up new clients and maintaining our clients renewals each year. The system tracks open enrollment progress for us and new hire enrollments, terminations, or QLE. All around it is a great system for benefits administration. The carrier connections with Ease is an awesome feature that has helped cut down time of processing for our clients. Cons There are many great features that we aren't familiar with and have yet to use. It would be great if our clients used more than just the benefits administration feature and this is something we have to explores. Two clients have their payroll integrated with Ease and at first it wasn't clear on how the deductions needed to be sent over to the payroll system and we had errors. We were able to clarify the process and now the process runs smoothly. Review Source MM Michael M. VP of Operations Insurance Used the software for: 2+ years ### "Ease Customer Service is Ruining a Good Product" August 18, 2022 4.0 Our overall experience has been overshadowed by very poor customer service at all levels. When the software has caused such bad problems that we have to spend many, many hours to find and fix the damage that was done to the data, I found it very surprising when no apologies were given, and no one at Ease took responsibility for getting the issues fixed in a timely manner. It literally has taken months to get a couple of the problems fixed. Pros We are an insurance broker and use Ease primarily for benefit enrollment and oversight of our clients' employees. Dealing with medium sized businesses, reports and censuses are often created to solve problems. Ease has a sizeable array to choose from and I have always been able to find what I need. Also, building new companies in Ease and adding employees by spread sheet upload is relatively quick and easy. Cons Renewing benefits during open enrollment and also adding new benefits can be challenging. If you don't do it often it is difficult to remember everything that should be done. And you won't necessarily know if you have made a mistake until down the road when something doesn't work correctly. There is much to learn working in this area, although there are small question marks next to many items that can be clicked on and can be quite helpful. Reason for choosing Ease It offered what we needed and the pricing was good. Review Source BW Bill W. President Insurance Used the software for: 2+ years ### "Bill Warren's Ease Review" August 7, 2020 5.0 Pros The most value I find with the software is that information I need for my clients is readily available. Information on specific employees or the descriptions of a client's benefits are just a click away. Enrolling new groups and open enrollment are much easier since employees receive the enrollment material electronically which includes their benefits and payroll deductions so they can make informed decision. The employer and I can track progress and receive information on a more timely basis and the enrollment material we receive is legible. I can easily download employee enrollment information to the insurance company's enrollment format which save time and is completely accurate. Enrolling new employees during the plan year is much easier for the employer, employee and broker. Cons The main issue that I find with the software is that it does not connect with my insurance companies. Currently only 1 of my insurance companies is connected with Ease. Due to the non-connectivity, I have to manually input changes in enrollment. When my customers add to delete employees on their insurance plan, I have to manually make the change on the insurance company's web site. It really simplifies the process for the 1 insurance company that's connected to Ease. Review Source ND Nancy D. Operations Manager Insurance Used the software for: 1-2 years ### "One piece of constructive criticism" August 2, 2022 5.0 Overall, have been very, very pleased, and our employers have been overwhelmingly happy. Even those we more or less forced into moving to the platform have come back and said how much they like it. It's made our admin lives much easier. Pros The efficiency and accuracy - save us (or our employers) a lot of time that we were previously wasting, having to follow up on paper forms to get missing information, figure out what something said that we couldn't read, etc. Cons There have been a couple of things that are inaccurate or incomplete. For instance, the program seems to automatically default to saying the Rx coverage is NOT creditable...but most of them are. There has also been at least one case where the detail of the BCBS lab and x-ray benefit was not exactly accurate. We can "fix" these, but we DEPEND on the program to do most of this for us. Reason for choosing Ease recommendation from a couple of colleagues, work with AFLAC, comparative ease of use, and carrier integrations Review Source JS Julie S. Account Executive Insurance Used the software for: 2+ years ### "Small business Dream" August 2, 2022 4.0 Pros Ease is great for Small business owners. Ease is a multifunctional tool that helps with all aspects of having employees. There is no need for employees to complete multiple forms and applications and changes are a breeze. Cons The reports are sometimes missing information during benefit open enrollment. Be careful with newly eligible employees during open enrollment. They must complete both current and open enrollment plan selections. Review Source MG Madison G. Benefits and HRIS Specialist Hospital & Health Care Used the software for: 2+ years ### "Great product! " October 5, 2021 5.0 Overall, I really like Ease and feel comfortable with the platform. Despite limitations with connections to other softwares, I am able to get my work done through Ease quickly and efficiently. Pros Ease is extremely user friendly and easy to use. I personally have had very few, if any, issues with the platform. Additionally, my employees are able to use it without an issue when making their benefits enrollment selections. Additionally, the reports are extremely helpful for pulling censuses and deductions amounts. Cons One issue I experience with Ease currently is that my carriers do not have EDI connections to the platform, and it does not link to Paylocity, our HRIS. Therefore, most of the administration is done manually. Review Source JS Jeff S. President Insurance Used the software for: 2+ years ### "User Since It Came Out" August 11, 2022 3.0 It's been... Okay. Support and billing really need to learn that they aren't the most important people in the world and should have a way better attitude. Pros Nice graphics, Clean Design. Easy on the employee side Cons COMPLICATED, lacking features, PRICING. Reason for choosing Ease Pricing by subscription not employee Switched from [FormFire](https://www.capterra.com/p/143044/FormFire/) Lacking tools Review Source JP Joanne P. Sales Assistant Insurance Used the software for: 2+ years ### "Time Saver" August 2, 2022 5.0 My work requires obtaining accurate census details and the Ease provides that at a moments notice. It speeds up my work in getting insurance proposals and reduces the work my employer clients have to do. The excel spreadsheets makes it so easy to customize each report. Pros So easy to conduct enrollments and keep health information confidential. Employees can enroll at home where they can discuss choices with a spouse and have access to medication details for the necessary medical information required. Cons The customized reporting option is great, but it's a little complicated to get started and took some time to get good at it. Review Source GN Gloria N. HR Manager Construction Used the software for: 2+ years ### "Ease is always improving" January 4, 2024 5.0 I have had a great experience. Ease takes my suggestions for any type of improvement into consideration and is great on customer service. Pros They are easy to navigate and they improve their software all the time. Cons Nothing. This software is great and the employees love it. Review Source AS Aida S. Broker/principal Insurance Used the software for: 2+ years ### "Ease Review " August 2, 2022 4.0 It has been ok. Support is getting better but I oftentimes figure things out on my own. Pros I like the simplicity on the employee's end. Cons The back-end setup can be complicated and time-consuming. There are always issues that are unpredictable. Even when running tests there are scenarios that come up that end up in errors. Training is poor on the product. It has been a learn-as-you-go experience. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease Recommended by my general agent Review Source PP Parrish P. Agency Owner/Broker Insurance Used the software for: 2+ years ### "Satisfied broker and client" October 12, 2020 5.0 Ease has been a great provider for our Agency's clients. It's powerful, yet simple to deploy and get clients up to speed whether that be HR/admin or employee level. Pros Ease is a great system, learning and adapting with input from brokers and end users. It's got a great look and feel to it and the ever growing 3rd party connections and integrations are awesome. Cons I have to get nit picky to really get to a con but here you go, when you are typing in a pop up box and hi-lite something to change or delete it or whatever and you drag too far, the pop up box disappears and you have to start over. Rather annoying if you've typed a name, address, DOB, SS# and so forth and lose it. Reason for choosing Ease Ease of use, good pricing, and connections were huge. Review Source VR Verified Reviewer Principal Insurance Used the software for: 2+ years ### "Robust System and growing" August 6, 2019 5.0 Great business, good support. Always delivering new features and perks. Pros I really appreciate the level of thought and innovation this company invests. They continue to solve industry issues and allow brokers to benefit from the efficiency. Cons There is great limitations on the retirement plan setup functions. Reason for choosing Ease There are very little competitors in the space for independent brokers at an affordable price. Review Source CR Cynthia R. Client Service Director Insurance Used the software for: 2+ years ### "Ease vs Paper" August 2, 2022 4.0 We are able to offer employers a way to add new health programs, and new hires, with less paper. The ACA was to be "paper reduction" but didn't turn out that way. This is one way to lessen the paper. Pros We are able to enroll new client benefits with access to benefit forms, summaries, etc. without having to locate them from each insurance carrier. Cons To load a new form for a carrier takes more time that we thought necessary. We had difficulty interacting with the client's security system and it took a lot of time sorting this out. Review Source VR Verified Reviewer Planetarium Presenter Education Management Used the software for: 1-2 years ### "Easecentral is aptly named! Easy to use, and was the center of my daily activities!" June 10, 2018 5.0 All employee and benefits information was easily stored in one, highly organized, place. Pros Auto populating forms, electeonic signatures, and AMAZING customer service made this program a life saver in my day to day. Cons Sometimes the really neat little features can be hard to find, and the FAQ and help videos are more general. Also, sometimes it can take a while for a help ticket to be responded to, but that was usually only during 4th quarter when they're likely inundated with requests. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.