--- title: "Ease Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ease the right Benefits Administration solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156433/EaseCentral/reviews/" page_type: "reviews" language: "en" --- Ease 4.5 (173) [View alternatives](https://www.capterra.com/p/156433/EaseCentral/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Ease Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews VT Vicky T Marketing and Special Projects ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The layout is clean, and it made managing benefits and finding information much more convenient than I expected.“ June 1, 2026 VT Vicky T Marketing and Special Projects ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest challenge was when I didn't know my company's specific URL or login link.“ June 1, 2026 KH Kennedy H HR ManagerWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Day to day, it makes managing our employee benefits plan much easier and it removes any room for error.“ September 26, 2025 CT Callie T Sr. HR ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “We did not have an integration set up with our payroll provider that caused additional manual work.“ May 5, 2025 VT Vicky T Marketing and Special Projects ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, I had a positive experience with Ease. Since it was my first exposure to the platform through my employer, there was a small learning curve at the beginning, but it quickly became easy to use.“ June 1, 2026 MH Maria H CEOInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “There are some capabilities missing such as being able to really be notified when an employee has completed their enrollment. Or when the employer has added an employee. Or being able to pull a deduction report only for employees who are new hires and not the entire company roster.“ August 8, 2022 HR Haley R Member Engagement SpecialistEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “The various sections were well organized and clear to understand.“ February 11, 2026 AK Anne K PresidentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “They seriously messed up deductions on about 4 cases, as well as employee applications as you have to be careful naming plans and checking that if an employee selects each plan the apps are marked correctly. “ August 11, 2022 ## Showing most helpful reviews Showing 1-25 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Willie P. Employee Benefit Consultant Used the software for: 2+ years ### "EaseCentral is an incredible service and a tremendous value for the yearly investment " March 13, 2018 5.0 My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " Pros My clients and I love EaseCentral because it is easy to use. Here's a recent direct quote from a client: "So far this year is going welll. We have had a large amount of growth and employee turnover so it has been very busy as the Director of Operation and HR Manager. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " EaseCentral has allowed me to win new business because they were so impressed with the new hire on-boarding capabilities and benefit enrollment & management functionality of the platform. Also, I like that I can teach my clients how to use it themselves and administer their own benefits in about 10-30 minutes of training. Bottom line is it's easy to learn and use. Cons About the only thing I don't like about EaseCentral is recently their Customer Success Support team must have just grown. When I called into EaseCentral in the past I would almost always get a person that I recognized and had worked with before. The last 2-3 times I've called in to ask a question of the support team, I feel that I got a new person and I honestly think I knew more about EaseCentral's features and capabilities than he/she did. That's about it...everything else is really 2 thumbs up. That's my feedback and the feedback from my clients have been very positive too. Thanks, Review Source TE Tiffany E. Lead Ben Admin System Specialist Insurance Used the software for: 2+ years ### "Using Ease with Ease" August 2, 2022 5.0 My overall experience with Ease has been great. It has allowed us to grow our business drastically by providing a streamlined, simplistic technology solution. Although, we have found that we have increasingly grown dissatisfied with the service provided by Ease Support. Pros Ease is one of the first ben admin systems I utilized when beginning my employment in the insurance industry. Due to it's simplicity and user friendliness, it has always been a preferred system to utilize. Not only is system configuration a breeze, but we find that our clients easily get accustomed to how the system operates as a whole. Cons The biggest con about Ease is its customer service. We have not had a great experience with our designated Customer Success Managers, as we have experienced lack of response and extreme delays in issue resolution. When reaching out to Support, we are frequently told different information by various representatives spoken to. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease We utilize both Ease and Employee Navigator, but Ease is frequently offered more to our clients due to how user friendly it is for both HR users and employee populations. In some cases, Ease has more functionality and carrier connectivity than its competitors. Review Source Steve M. VP, Product and Customer Satisfaction Consumer Electronics Used the software for: 1-2 years ### "Only good if you need all its features and can't afford something else" December 24, 2023 3.0 Pros The online benefits enrollment is geared to allow e-signing and it does this job well enough. It does seem to take much longer than it should, however. Cons We didn't like the payroll or other features well enough to keep them, so we migrated to another tool, Rippling, for our payroll, HR documents, etc. Review Source MC Matthew C. Client Services Manager Insurance Used the software for: 2+ years ### "Ease Greatest Tool for Brokers to have!!!" February 19, 2020 5.0 Fantastic! The first minute that I heard about ease, I was all over it and wanted to see the product immediately. From that day 4+ years ago I haven't stopped using ease whatsoever- the truth is that ease has been a power-play tool for me in my multiple implementations. If I ever hit a wall and there is an issue, I love how ease is always there to fix and assist with the problem. I can not recommend ease enough- this has changed my productivity and ability to engage my clients and their employees. Pros I love the User experience of the software compared to other competitors in the marketplace. The overall system is wonderful, works like a charm, super easy to administer benefits. The software is always driving forward and enhancing their capabilities, so for my sake I can't choose just 1 thing about ease because everything works perfectly. Cons I would like more flexibility with the document generator for custom documents. The employees need some expansion on types of income/compensation that the employer can have as options. It would be nice to have the ability for Per Diem compensation, hourly plus salary pay types...more options Alternatives considered [BerniePortal](https://www.capterra.com/p/147193/BerniePortal/)[Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/)[PlanSource](https://www.capterra.com/p/141264/PlanSource/) Reason for choosing Ease Ease was designed in such a way that it was more appealing to the user at large but way easier for the brokers to use and administer to their clients. Switched from [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Ease turned out to be the best option and the only option that i felt was going to rapidly develop to become a powerhouse technology platform. In the time i have been using ease, they have consistently updated/enhanced their platform for the better. The value was way better with Ease than Navigator. Review Source HE Harley E. Broker Insurance Used the software for: 2+ years ### "Top Choice" August 6, 2020 5.0 Ease has been a solution to the Covid 19 problem where enrollment can be done by the employees at their homes. It has also been wonderful for groups with employees in multiple states for them to enroll on-line. And there is no missing information as the program requires answers before you can go to the next section. Customer support is right there to help you, no long waits that stops your progress. Pros The Ease software is easy to use. Adding a new company is a snap because all the product data, forms and plan designs are in the Ease library. Plan Administrators love the fact that all of their employee's information is at their fingertips and chasing illegible enrollment forms is a thing of the past. And, 1095 ACA reporting is quick and easy. A Great feature is that you have a Success Manager assigned to you so you can get up and running quickly and someone to go to for assistance with any feature. Cons I am waiting for integration with some of the largest carriers to take place so enrollments and terminations would be automated. However, Ease has added multiple carriers to that list, just not the ones I sell. Switched from [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Ease offered so much more and flowed properly. I did not find Employee Navigator user friendly or intuitive. Review Source MV Maria V. HR Manager Environmental Services Used the software for: 2+ years ### "EASE made easy!" May 12, 2022 5.0 You basically set up all your plans and emails that you want to send to employees. Add all employees in with an excel sheet. Then you can start by sending an email that goes out to employees to select their benefits. You can even put a video like a tutorial on how to use. Pros I loved that this software is friendly user for both the administrator and for our staff. I never receive any complaints from our employees. Cons Honestly, I can't think of anything negative to say about this software. It's so easy to maintain. Alternatives considered [Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Ease Loved the platform and the charge was perfect for our budget. Review Source TB Tyler B. Owner Insurance Used the software for: 6-12 months ### "Buyer BEWARE!" August 2, 2022 1.0 It was hands down my wort customer experience in decades. I'm not kidding! It is hard to believe that it was this bad, but it was. Pros I liked the software functionality that the online demo showed and the sales person promised I would receive. Cons At the end of the day EASE simply never delivered a usable platform. I ended up with zero functionality and at each step EASE employees would blame someone else - Sales -Implementation - Development, etc. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease The demo was fantastic and it appeared that the product would make onboarding and employee benefits administration easy for me and my clients. Review Source NC Nadia C. Employee Benefits Consultant Insurance Used the software for: 6-12 months ### "The name say's it all" August 2, 2019 5.0 When we selected EASE we were looking for a platform that would be simple to implement and would reduce administrative work time for our account management staff. We have found EASE can accomplish those tasks well. While we did need to designate time for implementation and training for our staff as well as our clients, we found that time spent on ongoing service work reduced. Pros The Ease of implementation and carrier connections. Cons The lack of options in the H.S.A. contribution build and the cap on broker users. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease The implementation and support were more in line with the needs of our organization. Switched from [BerniePortal](https://www.capterra.com/p/147193/BerniePortal/) While Bernie Portal solved our initial company goals to move clients off paper we ultimately needed a system where we could have more control over implementation and carrier integrations. Review Source AW Aaron W. Agent Insurance Used the software for: 1-2 years ### "Group benefits usage " July 31, 2020 5.0 Overall experience with ease has been good. The best features I personally like is the rate quoting tool, tracking of employees, and the enrollments. Pros I liked the ease of learning and using the system. Cons I feel sometimes support wasn't as helpful and getting our Agency subscription/billing fixed was a hassle. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[PlanSource](https://www.capterra.com/p/141264/PlanSource/) Reason for choosing Ease Quoting was the big decision maker. We felt ease had a better platform for that. Review Source MM Michael M. Associate Insurance Used the software for: Less than 6 months ### "Very Pleased With Ease!" July 31, 2020 5.0 The Ease implementation and support teams are very professional. They proved to be invaluable in explaining and setting up the products that we wanted. They are easy to get in touch with, and they are very quick to respond. Overall, it has been a great experience so far! Pros Ease is a cloud-based benefits administration, onboarding and benefits enrollment system. It is very easy to use. There is a huge library of enrollment forms, and Ease is very quick to load new/updated forms upon request. Cons Although it can appear fairly daunting at first, the system is actually very easy to use. Alternatives considered [Maxwell Health](https://www.capterra.com/p/143519/Maxwell-Health/) Reason for choosing Ease Ease is much more user-friendly and robust than the other alternative products we considered. Review Source DH Debbie H. COO/Agency Manager Insurance Used the software for: 2+ years ### "EASE from a Broker and Employer Viewpoint" August 2, 2022 5.0 Compliance, aca reporting Pros Truly the ease of set up and the availability of all the features such as basic enrollment to full HR data collection and compliance documentation Cons we have honestly not had any reason or situation we have had issues with or disliked. That does not mean it could happen but right now we feel we have a great program compared to other programs we have used for clients. Ease of administration and setup is key as well as ease for employers and their employees. Reason for choosing Ease just the overall ease of setup and administration. For both us as the broker and our clients that we provide ben admin to Review Source RG Regina G. Senior Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ease Platform Works for our Clients Benefits Administration Needs" August 8, 2022 5.0 Ease is a system that we use daily to manage our clients benefits and its one that works for our clients needs. Pros We handle most our our clients benefits administration in Ease and it is a user friendly system. We have no issues with setting up new clients and maintaining our clients renewals each year. The system tracks open enrollment progress for us and new hire enrollments, terminations, or QLE. All around it is a great system for benefits administration. The carrier connections with Ease is an awesome feature that has helped cut down time of processing for our clients. Cons There are many great features that we aren't familiar with and have yet to use. It would be great if our clients used more than just the benefits administration feature and this is something we have to explores. Two clients have their payroll integrated with Ease and at first it wasn't clear on how the deductions needed to be sent over to the payroll system and we had errors. We were able to clarify the process and now the process runs smoothly. Review Source MM Michael M. VP of Operations Insurance Used the software for: 2+ years ### "Ease Customer Service is Ruining a Good Product" August 18, 2022 4.0 Our overall experience has been overshadowed by very poor customer service at all levels. When the software has caused such bad problems that we have to spend many, many hours to find and fix the damage that was done to the data, I found it very surprising when no apologies were given, and no one at Ease took responsibility for getting the issues fixed in a timely manner. It literally has taken months to get a couple of the problems fixed. Pros We are an insurance broker and use Ease primarily for benefit enrollment and oversight of our clients' employees. Dealing with medium sized businesses, reports and censuses are often created to solve problems. Ease has a sizeable array to choose from and I have always been able to find what I need. Also, building new companies in Ease and adding employees by spread sheet upload is relatively quick and easy. Cons Renewing benefits during open enrollment and also adding new benefits can be challenging. If you don't do it often it is difficult to remember everything that should be done. And you won't necessarily know if you have made a mistake until down the road when something doesn't work correctly. There is much to learn working in this area, although there are small question marks next to many items that can be clicked on and can be quite helpful. Reason for choosing Ease It offered what we needed and the pricing was good. Review Source BW Bill W. President Insurance Used the software for: 2+ years ### "Bill Warren's Ease Review" August 7, 2020 5.0 Pros The most value I find with the software is that information I need for my clients is readily available. Information on specific employees or the descriptions of a client's benefits are just a click away. Enrolling new groups and open enrollment are much easier since employees receive the enrollment material electronically which includes their benefits and payroll deductions so they can make informed decision. The employer and I can track progress and receive information on a more timely basis and the enrollment material we receive is legible. I can easily download employee enrollment information to the insurance company's enrollment format which save time and is completely accurate. Enrolling new employees during the plan year is much easier for the employer, employee and broker. Cons The main issue that I find with the software is that it does not connect with my insurance companies. Currently only 1 of my insurance companies is connected with Ease. Due to the non-connectivity, I have to manually input changes in enrollment. When my customers add to delete employees on their insurance plan, I have to manually make the change on the insurance company's web site. It really simplifies the process for the 1 insurance company that's connected to Ease. Review Source HE Hisham E. CEO Insurance Used the software for: 2+ years ### "Ease truly as named can make benefits online a simple process" June 12, 2023 4.0 Really good from our agency and the customer implementation, the simplicity is what a customer needs and they delivered that. Pros Simplicity of navigating through the software and the onboarding process is truly excellent. Cons The lack of book of business reporting, they can have a better reporting system Reason for choosing Ease Because of the simplicity Review Source VR Verified Reviewer Senior Account Executive Insurance Used the software for: 2+ years ### "Ease is simple, but doesn't have all the bells and whistles." March 3, 2020 4.0 I use Ease as a broker partner and as an employee of a group - I have experienced the system for set up through enrollment on the admin side as well as on the employee side. Pros Simplicity of enrollment, for members (new hires and renewals). Document storage for past enrollment and changes. Quick set up, and easy to change rates and benefits if needed. Cons ACA reporting - this can be challenging and sometimes they are not able to fix mistakes that occur (such as newborn dependents don't show up until the month after their birth). EDI capabilities with Core medical carriers (they are adding new carriers everyday for what they call Ease Connections, but no medical carriers yet). Ability to class out products - you have to make a new plan for a different class, you can't use the same and just have class distinctions. Review Source CS Carol S. Account Manager Insurance Used the software for: 1-2 years ### "Appropriately Named" August 2, 2022 4.0 Eliminated the need to have clients use paper enrollment. Using carrier connections to transmit enrollment data saves time. Pros Ease is pretty intuitive to set up a new group, or renew benefits, if you are experienced with benefit admin systems. I like the "white space" appearance, both as an Admin, and for the employee experience Cons If there's a complicated benefits situation, Ease Customer Support isn't always available to help resolve the issue quickly, and the follow-up has been somewhat lacking. An example would be for employer groups whose coverage is secondary to Medicare for employees. An employer Administrator cannot easily toggle between the Admin view and their own Employee view, which creates a few problems. The hardest part is getting clients, and their employees, to adopt and use the system. An onboarding, or welcome call to new groups from Ease would be helpful. Review Source RB Russell B. Owner Insurance Used the software for: 2+ years ### "rj blanchard ease review" August 8, 2022 5.0 1000000% satisfied Pros easy to use. navigating through the system is flawless Cons limited reports, need to make it with the ability to have a report with termination, changes, and other notes. Reason for choosing Ease Easy to use Review Source BG Blanca G. Account Executive-EB Insurance Used the software for: 2+ years ### "EASE makes Benefit Administration Easy" August 2, 2022 5.0 I enjoy using/working with EASE. It makes my job easier with helping our clients and any issues they may have. Pros EASE is fairly intuitive and setting up clients/benefits is pretty easy. I especially LOVE/appreciate that if I get stuck on something, EASE customer service is TOP NOTCH. Cons I'm sure there are some, I just can't think of any. Review Source BJ Byron J. President Insurance Used the software for: 2+ years ### "Easy to Use" September 16, 2020 5.0 Better record retention and reporting for all aspects of employee benefits. Pros Intuitive navigation Ease of set up of benefit plans, with their inherent granularity Very easy to create open enrollment menu for participants Cons 1) Not enough payroll vendors have current APIs for connectivity with Ease. 2) Statutory market (<100) medical carriers not yet connected with APIs for eligibility; large group (>100) connected via aggregators. Reason for choosing Ease With the absence of electronic connections to carriers (via APIs) the Ease.com solution was to produce carrier compliant PDF enrollment/change forms, which are easily transmitted to the carriers. At the time of adoption, no other software was doing this. Review Source KD Kristin D. President Insurance Used the software for: 1-2 years ### "EASE Review " August 2, 2022 5.0 Great. Customer Service is really bad; however, the product is mostly excellent. There are a few areas of improvement needed in on boarding. Pros Easy to use, employees can easily navigate. Cons On boarding is not streamlined. Payroll integrations cost a lot of money and the folks managing the process take over a week to respond at times. Reason for choosing Ease For the ease of use. It is extremely intuitive. Review Source VR Verified Reviewer Group Benefits Manager Used the software for: 2+ years ### "EaseCentral makes life so much easier as a broker!" March 13, 2018 5.0 Accurate forms and data collection. Easy Payroll deduction information to use. Great client customization. Pros Gathering completed forms with no more missing information or data from employers and employees. I like the central access point to manage new group enrollments as well as open enrollment changes. Cons It would be nice to receive specific notifications when a particular employee has made a change or completed their enrollment, etc. Other than that the system is great. Review Source SN Stephen N. Director, Employee Benefits Insurance Used the software for: 2+ years ### "Broker Review" August 2, 2022 4.0 Better than most, is popular, and is easy to use in general. Pros It is much easier to manage groups than other SW I've used, and clients enjoy the change to a simpler, online option. Cons Trouble shooting still is required often, as the "human error" still comes into play (if client profiles/groups/policies have not been set-up correctly for the client.) Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Outstanding HR Platform" March 12, 2018 5.0 Saves time with enrollment, onboarding. Quicker submission and approval time. Pros Ease of employee onboarding and administration. Generate reports easily. Rates and benefits are easily viewed and compared. I no longer have to conduct enrollment meetings in person. Forms are submitted complete and are processed quickly as a result. Review Source IR Ian R. Benefits Consultant Insurance Used the software for: 2+ years ### "Ben Admin system that's easy to setup, fast to deploy and most importantly - it works" February 26, 2018 5.0 simplification of benefits administration, which continues to consume more and more time from people in the insurance industry. Pros After trying a wide variety of ben admin systems, my favorite aspects of EaseCentral are that it's easy to setup, user friendly for group administrators and employees to use, and it creates a centralized database with a record of all benefits decisions that are available 24/7 from anywhere. Our team can setup a client in a matter of hours even after QA testing. Anyone who's been through long setups with other systems knows the importance of being able to launch quickly. The EaseCentral system was designed and continues to evolve in ways that make almost any benefits program and contribution strategy a possibility to deploy. Cons Product updates and new capabilities happen so quickly that if you miss a couple weeks of updates, you can be really behind. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.