# Page 3 | Ease Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Ease the right Benefits Administration solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156433/EaseCentral/reviews --- Ease 4.5 (172) [View alternatives](https://www.capterra.com/p/156433/EaseCentral/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Ease ## Showing most helpful reviews Showing 51-75 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Andrew S. Account Executive Insurance Used the software for: 1-2 years ### "EASE is EASILY understood amongst my peers" August 2, 2022 5.0 Excellent, happy with everything from customer service. Pros The whole system is very simple to use. when you put this on a difficulty scale it's Beginner. Cons data doesn't stay when you switch between tables which creates repetition on tedious number inputs. Review Source CS Carol S. Account Manager Insurance Used the software for: 1-2 years ### "Appropriately Named" August 2, 2022 4.0 Eliminated the need to have clients use paper enrollment. Using carrier connections to transmit enrollment data saves time. Pros Ease is pretty intuitive to set up a new group, or renew benefits, if you are experienced with benefit admin systems. I like the "white space" appearance, both as an Admin, and for the employee experience Cons If there's a complicated benefits situation, Ease Customer Support isn't always available to help resolve the issue quickly, and the follow-up has been somewhat lacking. An example would be for employer groups whose coverage is secondary to Medicare for employees. An employer Administrator cannot easily toggle between the Admin view and their own Employee view, which creates a few problems. The hardest part is getting clients, and their employees, to adopt and use the system. An onboarding, or welcome call to new groups from Ease would be helpful. Review Source PJ Peggy J. Agent Insurance Used the software for: 2+ years ### "Ease review " August 8, 2022 5.0 We now have most all of our groups in Ease and are able to manage their benefits much more efficiently Pros So much easier when our groups are in Ease - all employee and benefit information is at our fingertips Cons Some companies take a long time to establish a connection and everything does not always feed over correctly. Review Source RB Russell B. Owner Insurance Used the software for: 2+ years ### "rj blanchard ease review" August 8, 2022 5.0 1000000% satisfied Pros easy to use. navigating through the system is flawless Cons limited reports, need to make it with the ability to have a report with termination, changes, and other notes. Reason for choosing Ease Easy to use Review Source RV Robert V. Employee Benefit Advisor Insurance Used the software for: 2+ years ### "Long Time EASE user" August 11, 2022 4.0 Overall I have had a positive experience and this option works for 98% of groups with 100 or fewer employees. Pros I like that you can easily set up and deploy groups. The user interface is easy and clean. Also, this product has great form mapping with real signatures. Cons Some more sophisticated benefits may not be supported. Not much in the way of customizing for specific use. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease Cost and forms mapping Review Source BG Blanca G. Account Executive-EB Insurance Used the software for: 2+ years ### "EASE makes Benefit Administration Easy" August 2, 2022 5.0 I enjoy using/working with EASE. It makes my job easier with helping our clients and any issues they may have. Pros EASE is fairly intuitive and setting up clients/benefits is pretty easy. I especially LOVE/appreciate that if I get stuck on something, EASE customer service is TOP NOTCH. Cons I'm sure there are some, I just can't think of any. Review Source PT Patti T. Account manager Insurance Used the software for: 2+ years ### "Account Manager" April 30, 2020 5.0 Several years ago, we used Ease to manage the benefits of a large employer with multiple benefits and multiple eligibility rules. The group was managing their benefits manually and via spreadsheets. The group was able to implement everything in Ease. An Ease representative made himself available over a holiday to help us import data and implement this group. Pros Ease provides a great platform for onboarding and benefit enrollment. From the setup side, Ease is one place to store all benefit plan information, eligibility rates, employee demographics. I use Ease as my go-to place when I need to reference enrollment or benefit questions. Cons I do not have anything specific I can say I do not like about Ease. There are continual enhancements being made and sometimes I do not know about the functionality until I am processing a change or a renewal. Reason for choosing Ease Our agency was approached by several insurance companies that had their own enrollment platform. Our agency is independent and we did not want to have our clients' electronic enrollment tied to one specific carrier. Review Source BJ Byron J. President Insurance Used the software for: 2+ years ### "Easy to Use" September 16, 2020 5.0 Better record retention and reporting for all aspects of employee benefits. Pros Intuitive navigation Ease of set up of benefit plans, with their inherent granularity Very easy to create open enrollment menu for participants Cons 1) Not enough payroll vendors have current APIs for connectivity with Ease. 2) Statutory market (<100) medical carriers not yet connected with APIs for eligibility; large group (>100) connected via aggregators. Reason for choosing Ease With the absence of electronic connections to carriers (via APIs) the Ease.com solution was to produce carrier compliant PDF enrollment/change forms, which are easily transmitted to the carriers. At the time of adoption, no other software was doing this. Review Source mC marilyn C. Technology Manager Insurance Used the software for: 2+ years ### "Technology Mngr" May 5, 2022 5.0 have been using it for 6 years and enjoy the simplicity of the platform Pros Very user friendly, the dashboard is easy to maneuver through and great ACA and reporting tools Cons Their customer support needs help. They have a bot for support on the platform that offers a chat /call or email feature to reach support. This is a new feature they brought to their platform this year and is not very streamlined. Takes some time to get callbacks and email responses, the chat service is only available from 9-3pm Reason for choosing Ease Cost factor Review Source KD Kristin D. President Insurance Used the software for: 1-2 years ### "EASE Review " August 2, 2022 5.0 Great. Customer Service is really bad; however, the product is mostly excellent. There are a few areas of improvement needed in on boarding. Pros Easy to use, employees can easily navigate. Cons On boarding is not streamlined. Payroll integrations cost a lot of money and the folks managing the process take over a week to respond at times. Reason for choosing Ease For the ease of use. It is extremely intuitive. Review Source JJ Jeanne J. Benefits Consultant Insurance Used the software for: 2+ years ### "Easy Ease" August 2, 2022 5.0 This has made quite a difference in managing multiple Clients and their needs. By far Ease maintains to best Support Teams for any product that I have used. They are quick, knowledgeable, capable and friendly! Pros This product is easy to set up and manage. The deployment to new hires and at Open Enrollment time gives us all time savings and the critical control of those processes. Cons Some of the features have idiosyncrasies. I find that I call Support several times a year over such things. Reason for choosing Ease Ease was just a bit better. Review Source VR Verified Reviewer Group Benefits Manager Used the software for: 2+ years ### "EaseCentral makes life so much easier as a broker!" March 13, 2018 5.0 Accurate forms and data collection. Easy Payroll deduction information to use. Great client customization. Pros Gathering completed forms with no more missing information or data from employers and employees. I like the central access point to manage new group enrollments as well as open enrollment changes. Cons It would be nice to receive specific notifications when a particular employee has made a change or completed their enrollment, etc. Other than that the system is great. Review Source VR Verified Reviewer President Human Resources Used the software for: 1-2 years ### "Intuitive, easy to use" February 17, 2020 5.0 Companies love Ease when I introduce it to them. It's simple, clean-looking, and cuts down on paperwork. Pros I like how intuitive the software is; everything is where I think it will be. Cons I don't like that I have to add certain history manually (for example, the previously-taken PTO in EaseHR). Switched from [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Employee Navigator is the opposite of intuitive, very wordy, and not easy for the broker or the company admins to use. Review Source AT Autumn T. Human Resources Administrator Construction Used the software for: 6-12 months ### "Love this product" August 10, 2021 5.0 Pros Ease really does live up to its name. the benefits administration side of it is simple to use and the interface is easy to navigate. I haven't unlocked all of the features but plan to in the near future. Cons I can't think of any cons at this time. Review Source SN Stephen N. Director, Employee Benefits Insurance Used the software for: 2+ years ### "Broker Review" August 2, 2022 4.0 Better than most, is popular, and is easy to use in general. Pros It is much easier to manage groups than other SW I've used, and clients enjoy the change to a simpler, online option. Cons Trouble shooting still is required often, as the "human error" still comes into play (if client profiles/groups/policies have not been set-up correctly for the client.) Review Source Denny R. Partner Insurance Used the software for: 1-2 years ### "Changed the way I manage my clients." November 29, 2018 5.0 Pros Lots of pros but what sticks out most is: 1) The seamless integration of data onto enrollment forms. No more back and forth with employees correcting/completing paperwork. Such a time saver. 2) Straightforward online portal to ease enrollment for employees and access for employers/admin and us as brokers. Everything is right there. Cons Nothing really. Any processes that could've been simplified have already been implemented... sometimes before I even realize that there was an easier way. Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Outstanding HR Platform" March 12, 2018 5.0 Saves time with enrollment, onboarding. Quicker submission and approval time. Pros Ease of employee onboarding and administration. Generate reports easily. Rates and benefits are easily viewed and compared. I no longer have to conduct enrollment meetings in person. Forms are submitted complete and are processed quickly as a result. Review Source GW Gale W. Benefits Account Manager Insurance Used the software for: 1-2 years ### "Ease makes it easier" August 2, 2022 4.0 Very good. Pros We have gotten excellent help from Ease directly when we have had questions. Cons I don't like Ease Connections. I would rather do my own submissions and I feel it is too time consuming to wait to see that they are done with Ease. Review Source IR Ian R. Benefits Consultant Insurance Used the software for: 2+ years ### "Ben Admin system that's easy to setup, fast to deploy and most importantly - it works" February 26, 2018 5.0 simplification of benefits administration, which continues to consume more and more time from people in the insurance industry. Pros After trying a wide variety of ben admin systems, my favorite aspects of EaseCentral are that it's easy to setup, user friendly for group administrators and employees to use, and it creates a centralized database with a record of all benefits decisions that are available 24/7 from anywhere. Our team can setup a client in a matter of hours even after QA testing. Anyone who's been through long setups with other systems knows the importance of being able to launch quickly. The EaseCentral system was designed and continues to evolve in ways that make almost any benefits program and contribution strategy a possibility to deploy. Cons Product updates and new capabilities happen so quickly that if you miss a couple weeks of updates, you can be really behind. Review Source VR Verified Reviewer Principal Used the software for: 2+ years ### "Our agency wanted to get ahead of the others and implement an enrollment system. Ease fit the bill." March 12, 2018 5.0 Pros Ease of use and functionality. A lot of software promises a lot of bells and whistles but EaseCentral provided software that works. Cons We have no complaints. When we began working with them they were a start-up which provided challenges but the system worked well and paid off. Review Source CS CAROLYN S. Sr. HR Manager Legal Services Used the software for: 1-2 years ### "My Review of Ease" December 27, 2023 4.0 Very favorable overall experience. Simple, user-friendly platform Pros That employees are able to log in and manage their own enrollment choices and access information about their benefits. Cons I did not have any negative issues with the use of Ease. Review Source LG Lisa G. Vice President Employee Benefits Insurance Used the software for: 1-2 years ### "EASE Review" August 2, 2022 5.0 Pros Benefits administration, new hire onboarding Cons Need more payroll company connections, medical carrier connections Review Source CR Christopher R. President Insurance Used the software for: 2+ years ### "The Importance of the Ease Platform" August 10, 2020 5.0 My group enrollments and renewals are streamlined with the Ease platform. In this day and age you can't ask for much more than that. Pros Having all of my group's vital information at my fingertips is what is most exciting. The Ease of employee enrollment is extremely exciting to me. Cons I wish there was a file feed option. This would allow all of the entered data to feed directly over to said carrier. Review Source RD Rob D. Owner Insurance Used the software for: 2+ years ### "There are better options out there." December 18, 2019 4.0 The experience was fine at first. Learning curve. Software limitations to work around. The termination experience was really shady. It should be illegal to put 90 day termination clauses in contracts where all of their expense is on the setup (which takes all of 15 minutes). There is virtually zero cost to them once the system is up and running. Especially if you have been a client for years. I would steer my friends elsewhere. Pros Ease helped us with multi state enrollment. It works well with tech savvy employer groups and simple one time enrollments. Cons It can be cumbersome to set the software up for year round use. It is fine to do an open enrollment, but getting the dates correct caused some frustration. It definitely has some limitations and their pricing model is a bit outdated. It does not count how many employees are currently in the system. It counts how many employees have ever been added to the system (even terminated employees). The real 'gotcha' is when you leave. They have a 90 day termination clause. So, when you find a superior alternative (and you will) they will charge you for an additional 3 months 'because it is in the contract'. There is zero cost to them since nobody will be using the system. Buyer beware. Read every line of the contract and see if you can negotiate your way out of the 90 day termination. Reason for choosing Ease It integrated with our GA. Review Source Elizabeth D. Benefits Analyst Insurance Used the software for: 1-2 years ### "Makes Open Enrollment Easy!" December 27, 2018 5.0 I love EaseCentral. There is a learning curve, but support is extremely helpful. They can even log into the client you are working with and help you with specifics. Pros I love that the employees can log in and review their benefits and make their elections themselves, leaving me time for other things. Cons There is a lot of setup to do, but as I learn to use it I am finding the shortcuts. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Onboarding](https://www.capterra.com/onboarding-software/)[Human Resources](https://www.capterra.com/human-resource-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.