# Page 3 | Ease Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Ease the right Benefits Administration solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156433/EaseCentral/reviews --- Ease 4.5 (172) [View alternatives](https://www.capterra.com/p/156433/EaseCentral/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Ease ## Showing most helpful reviews Showing 51-75 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Account Executive Insurance Used the software for: 2+ years ### "Ease is simple, but doesn't have all the bells and whistles." March 3, 2020 4.0 I use Ease as a broker partner and as an employee of a group - I have experienced the system for set up through enrollment on the admin side as well as on the employee side. Pros Simplicity of enrollment, for members (new hires and renewals). Document storage for past enrollment and changes. Quick set up, and easy to change rates and benefits if needed. Cons ACA reporting - this can be challenging and sometimes they are not able to fix mistakes that occur (such as newborn dependents don't show up until the month after their birth). EDI capabilities with Core medical carriers (they are adding new carriers everyday for what they call Ease Connections, but no medical carriers yet). Ability to class out products - you have to make a new plan for a different class, you can't use the same and just have class distinctions. Review Source MG Madison G. Benefits and HRIS Specialist Hospital & Health Care Used the software for: 2+ years ### "Great product! " October 5, 2021 5.0 Overall, I really like Ease and feel comfortable with the platform. Despite limitations with connections to other softwares, I am able to get my work done through Ease quickly and efficiently. Pros Ease is extremely user friendly and easy to use. I personally have had very few, if any, issues with the platform. Additionally, my employees are able to use it without an issue when making their benefits enrollment selections. Additionally, the reports are extremely helpful for pulling censuses and deductions amounts. Cons One issue I experience with Ease currently is that my carriers do not have EDI connections to the platform, and it does not link to Paylocity, our HRIS. Therefore, most of the administration is done manually. Review Source CS Carol S. Account Manager Insurance Used the software for: 1-2 years ### "Appropriately Named" August 2, 2022 4.0 Eliminated the need to have clients use paper enrollment. Using carrier connections to transmit enrollment data saves time. Pros Ease is pretty intuitive to set up a new group, or renew benefits, if you are experienced with benefit admin systems. I like the "white space" appearance, both as an Admin, and for the employee experience Cons If there's a complicated benefits situation, Ease Customer Support isn't always available to help resolve the issue quickly, and the follow-up has been somewhat lacking. An example would be for employer groups whose coverage is secondary to Medicare for employees. An employer Administrator cannot easily toggle between the Admin view and their own Employee view, which creates a few problems. The hardest part is getting clients, and their employees, to adopt and use the system. An onboarding, or welcome call to new groups from Ease would be helpful. Review Source JS Jeff S. President Insurance Used the software for: 2+ years ### "User Since It Came Out" August 11, 2022 3.0 It's been... Okay. Support and billing really need to learn that they aren't the most important people in the world and should have a way better attitude. Pros Nice graphics, Clean Design. Easy on the employee side Cons COMPLICATED, lacking features, PRICING. Reason for choosing Ease Pricing by subscription not employee Switched from [FormFire](https://www.capterra.com/p/143044/FormFire/) Lacking tools Review Source RB Russell B. Owner Insurance Used the software for: 2+ years ### "rj blanchard ease review" August 8, 2022 5.0 1000000% satisfied Pros easy to use. navigating through the system is flawless Cons limited reports, need to make it with the ability to have a report with termination, changes, and other notes. Reason for choosing Ease Easy to use Review Source JP Joanne P. Sales Assistant Insurance Used the software for: 2+ years ### "Time Saver" August 2, 2022 5.0 My work requires obtaining accurate census details and the Ease provides that at a moments notice. It speeds up my work in getting insurance proposals and reduces the work my employer clients have to do. The excel spreadsheets makes it so easy to customize each report. Pros So easy to conduct enrollments and keep health information confidential. Employees can enroll at home where they can discuss choices with a spouse and have access to medication details for the necessary medical information required. Cons The customized reporting option is great, but it's a little complicated to get started and took some time to get good at it. Review Source BG Blanca G. Account Executive-EB Insurance Used the software for: 2+ years ### "EASE makes Benefit Administration Easy" August 2, 2022 5.0 I enjoy using/working with EASE. It makes my job easier with helping our clients and any issues they may have. Pros EASE is fairly intuitive and setting up clients/benefits is pretty easy. I especially LOVE/appreciate that if I get stuck on something, EASE customer service is TOP NOTCH. Cons I'm sure there are some, I just can't think of any. Review Source GN Gloria N. HR Manager Construction Used the software for: 2+ years ### "Ease is always improving" January 4, 2024 5.0 I have had a great experience. Ease takes my suggestions for any type of improvement into consideration and is great on customer service. Pros They are easy to navigate and they improve their software all the time. Cons Nothing. This software is great and the employees love it. Review Source BJ Byron J. President Insurance Used the software for: 2+ years ### "Easy to Use" September 16, 2020 5.0 Better record retention and reporting for all aspects of employee benefits. Pros Intuitive navigation Ease of set up of benefit plans, with their inherent granularity Very easy to create open enrollment menu for participants Cons 1) Not enough payroll vendors have current APIs for connectivity with Ease. 2) Statutory market (<100) medical carriers not yet connected with APIs for eligibility; large group (>100) connected via aggregators. Reason for choosing Ease With the absence of electronic connections to carriers (via APIs) the Ease.com solution was to produce carrier compliant PDF enrollment/change forms, which are easily transmitted to the carriers. At the time of adoption, no other software was doing this. Review Source AS Aida S. Broker/principal Insurance Used the software for: 2+ years ### "Ease Review " August 2, 2022 4.0 It has been ok. Support is getting better but I oftentimes figure things out on my own. Pros I like the simplicity on the employee's end. Cons The back-end setup can be complicated and time-consuming. There are always issues that are unpredictable. Even when running tests there are scenarios that come up that end up in errors. Training is poor on the product. It has been a learn-as-you-go experience. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Reason for choosing Ease Recommended by my general agent Review Source KD Kristin D. President Insurance Used the software for: 1-2 years ### "EASE Review " August 2, 2022 5.0 Great. Customer Service is really bad; however, the product is mostly excellent. There are a few areas of improvement needed in on boarding. Pros Easy to use, employees can easily navigate. Cons On boarding is not streamlined. Payroll integrations cost a lot of money and the folks managing the process take over a week to respond at times. Reason for choosing Ease For the ease of use. It is extremely intuitive. Review Source PP Parrish P. Agency Owner/Broker Insurance Used the software for: 2+ years ### "Satisfied broker and client" October 12, 2020 5.0 Ease has been a great provider for our Agency's clients. It's powerful, yet simple to deploy and get clients up to speed whether that be HR/admin or employee level. Pros Ease is a great system, learning and adapting with input from brokers and end users. It's got a great look and feel to it and the ever growing 3rd party connections and integrations are awesome. Cons I have to get nit picky to really get to a con but here you go, when you are typing in a pop up box and hi-lite something to change or delete it or whatever and you drag too far, the pop up box disappears and you have to start over. Rather annoying if you've typed a name, address, DOB, SS# and so forth and lose it. Reason for choosing Ease Ease of use, good pricing, and connections were huge. Review Source VR Verified Reviewer Group Benefits Manager Used the software for: 2+ years ### "EaseCentral makes life so much easier as a broker!" March 13, 2018 5.0 Accurate forms and data collection. Easy Payroll deduction information to use. Great client customization. Pros Gathering completed forms with no more missing information or data from employers and employees. I like the central access point to manage new group enrollments as well as open enrollment changes. Cons It would be nice to receive specific notifications when a particular employee has made a change or completed their enrollment, etc. Other than that the system is great. Review Source VR Verified Reviewer President Human Resources Used the software for: 1-2 years ### "Intuitive, easy to use" February 17, 2020 5.0 Companies love Ease when I introduce it to them. It's simple, clean-looking, and cuts down on paperwork. Pros I like how intuitive the software is; everything is where I think it will be. Cons I don't like that I have to add certain history manually (for example, the previously-taken PTO in EaseHR). Switched from [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Employee Navigator is the opposite of intuitive, very wordy, and not easy for the broker or the company admins to use. Review Source VR Verified Reviewer Principal Insurance Used the software for: 2+ years ### "Robust System and growing" August 6, 2019 5.0 Great business, good support. Always delivering new features and perks. Pros I really appreciate the level of thought and innovation this company invests. They continue to solve industry issues and allow brokers to benefit from the efficiency. Cons There is great limitations on the retirement plan setup functions. Reason for choosing Ease There are very little competitors in the space for independent brokers at an affordable price. Review Source SN Stephen N. Director, Employee Benefits Insurance Used the software for: 2+ years ### "Broker Review" August 2, 2022 4.0 Better than most, is popular, and is easy to use in general. Pros It is much easier to manage groups than other SW I've used, and clients enjoy the change to a simpler, online option. Cons Trouble shooting still is required often, as the "human error" still comes into play (if client profiles/groups/policies have not been set-up correctly for the client.) Review Source CR Cynthia R. Client Service Director Insurance Used the software for: 2+ years ### "Ease vs Paper" August 2, 2022 4.0 We are able to offer employers a way to add new health programs, and new hires, with less paper. The ACA was to be "paper reduction" but didn't turn out that way. This is one way to lessen the paper. Pros We are able to enroll new client benefits with access to benefit forms, summaries, etc. without having to locate them from each insurance carrier. Cons To load a new form for a carrier takes more time that we thought necessary. We had difficulty interacting with the client's security system and it took a lot of time sorting this out. Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Outstanding HR Platform" March 12, 2018 5.0 Saves time with enrollment, onboarding. Quicker submission and approval time. Pros Ease of employee onboarding and administration. Generate reports easily. Rates and benefits are easily viewed and compared. I no longer have to conduct enrollment meetings in person. Forms are submitted complete and are processed quickly as a result. Review Source VR Verified Reviewer Planetarium Presenter Education Management Used the software for: 1-2 years ### "Easecentral is aptly named! Easy to use, and was the center of my daily activities!" June 10, 2018 5.0 All employee and benefits information was easily stored in one, highly organized, place. Pros Auto populating forms, electeonic signatures, and AMAZING customer service made this program a life saver in my day to day. Cons Sometimes the really neat little features can be hard to find, and the FAQ and help videos are more general. Also, sometimes it can take a while for a help ticket to be responded to, but that was usually only during 4th quarter when they're likely inundated with requests. Review Source IR Ian R. Benefits Consultant Insurance Used the software for: 2+ years ### "Ben Admin system that's easy to setup, fast to deploy and most importantly - it works" February 26, 2018 5.0 simplification of benefits administration, which continues to consume more and more time from people in the insurance industry. Pros After trying a wide variety of ben admin systems, my favorite aspects of EaseCentral are that it's easy to setup, user friendly for group administrators and employees to use, and it creates a centralized database with a record of all benefits decisions that are available 24/7 from anywhere. Our team can setup a client in a matter of hours even after QA testing. Anyone who's been through long setups with other systems knows the importance of being able to launch quickly. The EaseCentral system was designed and continues to evolve in ways that make almost any benefits program and contribution strategy a possibility to deploy. Cons Product updates and new capabilities happen so quickly that if you miss a couple weeks of updates, you can be really behind. Review Source VR Verified Reviewer Principal Used the software for: 2+ years ### "Our agency wanted to get ahead of the others and implement an enrollment system. Ease fit the bill." March 12, 2018 5.0 Pros Ease of use and functionality. A lot of software promises a lot of bells and whistles but EaseCentral provided software that works. Cons We have no complaints. When we began working with them they were a start-up which provided challenges but the system worked well and paid off. Review Source CS CAROLYN S. Sr. HR Manager Legal Services Used the software for: 1-2 years ### "My Review of Ease" December 27, 2023 4.0 Very favorable overall experience. Simple, user-friendly platform Pros That employees are able to log in and manage their own enrollment choices and access information about their benefits. Cons I did not have any negative issues with the use of Ease. Review Source LG Lisa G. Vice President Employee Benefits Insurance Used the software for: 1-2 years ### "EASE Review" August 2, 2022 5.0 Pros Benefits administration, new hire onboarding Cons Need more payroll company connections, medical carrier connections Review Source CR Christopher R. President Insurance Used the software for: 2+ years ### "The Importance of the Ease Platform" August 10, 2020 5.0 My group enrollments and renewals are streamlined with the Ease platform. In this day and age you can't ask for much more than that. Pros Having all of my group's vital information at my fingertips is what is most exciting. The Ease of employee enrollment is extremely exciting to me. Cons I wish there was a file feed option. This would allow all of the entered data to feed directly over to said carrier. Review Source RD Rob D. Owner Insurance Used the software for: 2+ years ### "There are better options out there." December 18, 2019 4.0 The experience was fine at first. Learning curve. Software limitations to work around. The termination experience was really shady. It should be illegal to put 90 day termination clauses in contracts where all of their expense is on the setup (which takes all of 15 minutes). There is virtually zero cost to them once the system is up and running. Especially if you have been a client for years. I would steer my friends elsewhere. Pros Ease helped us with multi state enrollment. It works well with tech savvy employer groups and simple one time enrollments. Cons It can be cumbersome to set the software up for year round use. It is fine to do an open enrollment, but getting the dates correct caused some frustration. It definitely has some limitations and their pricing model is a bit outdated. It does not count how many employees are currently in the system. It counts how many employees have ever been added to the system (even terminated employees). The real 'gotcha' is when you leave. They have a 90 day termination clause. So, when you find a superior alternative (and you will) they will charge you for an additional 3 months 'because it is in the contract'. There is zero cost to them since nobody will be using the system. Buyer beware. Read every line of the contract and see if you can negotiate your way out of the 90 day termination. Reason for choosing Ease It integrated with our GA. Review Source Similar Products Featured