# Agent.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Agent.ai Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/156437/Agent-ai/pricing

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# 

 Agent.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Agent.ai

## What is Agent.ai?

Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365 while helping agents become more productive. The software leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions. Agent.ai's full-suite customer service platform is FREE forever with pay-per-use artificial intelligence features

## What is Agent.ai used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Agent.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.agent.ai/&name=Agent.ai)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Agent.ai

0.0

VS.

[4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (589)

Value For Money

0.0 (0)

Value For Money

4.6 (509)

Customer Service

0.0 (0)

Customer Service

4.8 (500)

## Agent.ai alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/156437/Agent-ai/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

Autoresponders

Create and automatically send premade copy in response to customer messages

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Chat/Messaging

Communicate using direct chat or messages within the system

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Agent.ai 27 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Create and automatically send premade copy in response to customer messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Caters to sales teams

Managing service requests, incidents, IT issues & support with a ticketing system

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

Monitor wait time and abandonment for incoming requests that have not been routed

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Train your system to interpret and transcribe voice messages

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Get Advice

We can help you find the software with the features you need.

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
available

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Intercom](https://www.capterra.com/p/134347/Intercom/)[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[

Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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