--- title: "HESK Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HESK Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/156452/HESK/" page_type: "product" language: "en" --- # HESK Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HESK ## What is HESK? Hesk is a simple and capable help desk for customer support and internal IT teams. It gives you the tools to manage tickets without the cost or complexity of larger platforms. Create ticket categories, canned replies, custom fields, service messages, email templates, ticket statuses and priorities. Connect an email inbox to turn messages into tickets, customize the design, and give staff access based on their role or department. Customers can search the built-in knowledge base, submit tickets, reply to staff, and view active and resolved requests from their dashboard. Choose the free self-hosted version or launch Hesk Cloud in minutes with flat-fee pricing instead of per-agent charges. With more than 21 years of development, over 1 million downloads, and support for more than 35 languages, Hesk is a proven choice for teams that need a practical and affordable help desk. ## What is HESK used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HESK?[Manage this product listing](https://www.g2.com/products/hesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HESK 4.4 (8) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $29.99 Other Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.3 (3,616) Value For Money 4.4 (8) Value For Money 4.2 (2,670) Customer Service 4.3 (8) Customer Service 4.3 (2,778) ## HESK alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156452/HESK/alternatives/) ## FAQs about HESK Overview ### What company size and specific industries is HESK built for? HESK is designed for small and midsize businesses, customer support teams, and IT departments that need a simple, affordable help desk. It fits organizations seeking basic support management without per-agent pricing or enterprise-level complexity, rather than companies with highly specialized industry requirements. Features and Usability ### What are the key features of HESK? HESK offers ticket management, incident management, and support ticket management for handling customer requests. It also includes a knowledge base management and self service portal, plus alerts and escalation, automated responses and routing, reporting and analytics, access controls and permissions, and customizable templates, fields, and branding. Getting Started and Support ### What training and onboarding options does HESK offer? HESK provides documentation to help teams get started. This written reference material can support self-paced learning, feature lookups, and step-by-step setup guidance for users who need details while configuring the system. Getting Started and Support ### What customer support options does HESK offer? HESK provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. User feedback about support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) HESK includes **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize incoming requests, track issue status, and manage customer conversations from one place. However, it does not include **Real-Time Notifications**. Its coverage of **Ticket Management** and **Support Ticket Management** helps businesses maintain orderly support workflows, respond to issues more consistently, and keep service requests moving toward resolution. Ticket Management 4.4 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Knowledge Base Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Email Templates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities HESK 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Incident Management: Manage and track all disruptions and incidents - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.0 (8) 4.0 Based on 8 reviews ## Pricing Value for money 4.4 (8) Free Trial Free Version Hesk Free Free forever Hesk Cloud $29.99 Flat Rate,Per Month Hesk Cloud Pro $49.99 Flat Rate,Per Month Hesk Cloud MAX $99.99 Flat Rate,Per Month Value for money 4.4 (8) 4.4 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (8) 4.3 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(5) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent TJ Todd J. CEO Computer & Network Security ### "Great Product and Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2024 Setup was quick and easy and it was very cost effective for a small team. Pros The interface and setup was straight forward and their support were very responsive and helpful. Cons None at the moment for a general ticketing system and KB platform it works very well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Tomasz R. Manager Airlines/Aviation ### "Great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2024 Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program. Pros What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance. Cons I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB aris B. network security Computer Networking ### "hesk avis" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 27, 2023 c'est une des meilleurs application que je connaisse car elle facile le travail des informaticiens qui sont chargé de tout le temps se déplacer pour des problèmes mineurs de dépannage informatique Pros l'aspect que j'ai apprécié c'est celui de l'aide à distance et du chat en temps réel. la solution apportée est concrète et il y'a toujours un satisfaction de la part de l'utilisateur. Cons l'application est fonctionnelle et je n'ai pas eu de souci Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Samuel D. System Administrator Farming ### "Works fine - for free software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 20, 2021 Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features. Pros Used this helpdesk for years. Works vastly better then having no ticket system. Cons Features/support are lacking compared to premium ticket system options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Remanuel A. Helpdesk Agent Government Relations ### "Easy setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 13, 2021 Pros Easy to setup, easy for customer support. Cons Software does lack some features like automatic e-mail after a ticket has been created and / or solved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Chevaun D. ICT Computer Software ### "Hesk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 8, 2021 I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to Pros I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use Cons In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly Alternatives considered [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Reasons for choosing HESK The price the way that I can customize hesk was a better fit to the company that I installed it for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ummar H. Hosting Manager Telecommunications ### "Fast and intuitive Support Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 20, 2020 SLA and Customer support, ticket generation with the assignment of agents. Pros It's fast process of setting up and get everything aligned. Cons All features offered in hesk are not free. Prominent features are paid. Reasons for choosing HESK Easy to install and configure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User President Internet ### "Easy to install, to use and assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2018 Pros Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage. Cons Nothing in particular, it's good software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156452/HESK/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.