# HESK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HESK the right Help Desk solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156452/HESK/reviews --- HESK 4.4 (8) [View alternatives](https://www.capterra.com/p/156452/HESK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 10th, 2026 # Reviews of HESK Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ummar H. Hosting Manager Telecommunications Used the software for: I used a free trial ### "Fast and intuitive Support Desk" January 20, 2020 5.0 SLA and Customer support, ticket generation with the assignment of agents. Pros It's fast process of setting up and get everything aligned. Cons All features offered in hesk are not free. Prominent features are paid. Reason for choosing HESK Easy to install and configure. Review Source CD Chevaun D. ICT Computer Software Used the software for: 1-2 years ### "Hesk review" April 8, 2021 5.0 I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to Pros I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use Cons In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly Alternatives considered [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Reason for choosing HESK The price the way that I can customize hesk was a better fit to the company that I installed it for Review Source SD Samuel D. System Administrator Farming Used the software for: 2+ years ### "Works fine - for free software" May 20, 2021 3.0 Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features. Pros Used this helpdesk for years. Works vastly better then having no ticket system. Cons Features/support are lacking compared to premium ticket system options. Review Source TJ Todd J. CEO Computer & Network Security Used the software for: Less than 6 months ### "Great Product and Value" November 17, 2024 5.0 Setup was quick and easy and it was very cost effective for a small team. Pros The interface and setup was straight forward and their support were very responsive and helpful. Cons None at the moment for a general ticketing system and KB platform it works very well. Review Source TR Tomasz R. Manager Airlines/Aviation Used the software for: 2+ years ### "Great product." June 18, 2024 5.0 Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program. Pros What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance. Cons I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own. Review Source aB aris B. network security Computer Networking Used the software for: Less than 6 months ### "hesk avis" November 27, 2023 4.0 c'est une des meilleurs application que je connaisse car elle facile le travail des informaticiens qui sont chargé de tout le temps se déplacer pour des problèmes mineurs de dépannage informatique Pros l'aspect que j'ai apprécié c'est celui de l'aide à distance et du chat en temps réel. la solution apportée est concrète et il y'a toujours un satisfaction de la part de l'utilisateur. Cons l'application est fonctionnelle et je n'ai pas eu de souci Review Source VR Verified Reviewer President Internet Used the software for: 1-2 years ### "Easy to install, to use and assistance" November 16, 2018 5.0 Pros Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage. Cons Nothing in particular, it's good software Review Source RA Remanuel A. Helpdesk Agent Government Relations Used the software for: Less than 6 months ### "Easy setup" April 13, 2021 3.0 Pros Easy to setup, easy for customer support. Cons Software does lack some features like automatic e-mail after a ticket has been created and / or solved. Review Source Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.