# HESK Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HESK Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/156452/HESK --- # HESK Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HESK ## What is HESK? Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. ## What is HESK used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39.95 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HESK?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hesk.com/&name=HESK) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HESK 4.4 (8) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $39.95 per user, per month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.3 (3,603) Value For Money 4.4 (8) Value For Money 4.2 (2,657) Customer Service 4.3 (8) Customer Service 4.3 (2,766) ## HESK alternatives [4.5 (704)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.5 (3,420)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156452/HESK/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Ticket Management 4.4 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues IT Asset Management 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Real-Time Chat 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Customer Support Provide online support for your customers through live chat or help desk functionality HESK 7 features Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Engage in direct, instant messaging with customers, users, etc. Online portal through which end users can access the system, manage tasks, or obtain information Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.0 (8) 4.0 Based on 8 reviews ## Pricing Value for money 4.4 (8) Basic $39.95 Value for money 4.4 (8) 4.4 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (8) 4.3 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 8 reviews Filter by rating 5(5) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent TJ Todd J. CEO Computer & Network Security ### "Great Product and Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2024 Setup was quick and easy and it was very cost effective for a small team. Pros The interface and setup was straight forward and their support were very responsive and helpful. Cons None at the moment for a general ticketing system and KB platform it works very well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Tomasz R. Manager Airlines/Aviation ### "Great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2024 Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program. Pros What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance. Cons I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB aris b. network security Computer Networking ### "hesk avis" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 27, 2023 c'est une des meilleurs application que je connaisse car elle facile le travail des informaticiens qui sont chargé de tout le temps se déplacer pour des problèmes mineurs de dépannage informatique Pros l'aspect que j'ai apprécié c'est celui de l'aide à distance et du chat en temps réel. la solution apportée est concrète et il y'a toujours un satisfaction de la part de l'utilisateur. Cons l'application est fonctionnelle et je n'ai pas eu de souci Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Samuel D. System Administrator Farming ### "Works fine - for free software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 20, 2021 Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features. Pros Used this helpdesk for years. Works vastly better then having no ticket system. Cons Features/support are lacking compared to premium ticket system options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Remanuel A. Helpdesk Agent Government Relations ### "Easy setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 13, 2021 Pros Easy to setup, easy for customer support. Cons Software does lack some features like automatic e-mail after a ticket has been created and / or solved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Chevaun D. ICT Computer Software ### "Hesk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 8, 2021 I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to Pros I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use Cons In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly Alternatives considered [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Reasons for choosing HESK The price the way that I can customize hesk was a better fit to the company that I installed it for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ummar H. Hosting Manager Telecommunications ### "Fast and intuitive Support Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 20, 2020 SLA and Customer support, ticket generation with the assignment of agents. Pros It's fast process of setting up and get everything aligned. Cons All features offered in hesk are not free. Prominent features are paid. Reasons for choosing HESK Easy to install and configure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User President Internet ### "Easy to install, to use and assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2018 Pros Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage. Cons Nothing in particular, it's good software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156452/HESK/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)