# Talk2us Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Talk2us Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/156467/Talk2us --- # Talk2us Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Talk2us ## What is Talk2us? Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business. ## What is Talk2us used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Talk2us?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://getelevate.io&name=Talk2us) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Talk2us 5.0 (5) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $20 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.7 (704) Value For Money 4.8 (5) Value For Money 4.5 (617) Customer Service 5.0 (4) Customer Service 4.6 (652) ## Talk2us alternatives Highest Rated [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Email Marketing Create and send email blasts/campaigns Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Talk2us 16 features Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Collect information from multiple sources Identify, track, and respond to negative feedback Predict future data based on historical data sets Survey design technique that directs respondents to different questions based on their previous answers View and track pertinent metrics to find patterns and gain insights from data Skip over or route respondents to different questions based on their previous answers Create and manage surveys Create and administer polls and surveys Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Free Version Basic $20.00 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Rick M. Quality Assurance/Safety Coordinator Restaurants ### "Talk2us Review - eegee's - QA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 16, 2017 We have been with this customer survey software since August 2015. It is extremely easy learn and use. Our operations teams are on the site daily and the ability to quickly respond to guest concerns is awesome with the "Hot Alert" feature. There are a couple of areas that we would like to see added: The ability to limit responses using the same POS register receipt number and/or responses from the same IP address/cookie identifier. Also changes to our management hierarchy that can be made internally. I will say that everyone that I have come in contact with has been very knowledgeable and accommodating. Pros Quick and easy access and the ability to drill down to any level. Cons Does not have the ability to apply restrictions - time, frequency and duplicate surveys Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Patrick C. Director of Operations Food & Beverages ### "Get customer feedback and RETAIN!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2016 Working with the guys at Talk2Us has been great. We've been with them for a bit and often we would suggest changes/improvements to their platform. They are quick to turn those around! It's a very robust program that can be slimmed down for efficiency when needed (as in daily business life) that allows us to make sure our customers are getting their voices heard! We are able to get back to our customers quickly and almost every time they end up happy after a negative experience. In addition, the survey information is great in that it helps to create actionable data for our brick and mortar locations. Without this we leave it to store audits to tell us the fine details of how clean restrooms are, or how the service felt! Instead, we are equipped with the ability to coach our management level employees to success with real information! Pros \-Efficient -Easy to use -Straightforward for daily use -Robust for diving into analytics -Great value Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA John A. President Restaurants ### "Best Customer Survey Software!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2016 Talk2Us knows what they're doing. We have been using them for over 3 years, and have found a lot of value in their product. Our favorite feature is the Hot Alerts. We can reach out to disgruntled customers very easily, and usually get them back in our restaurants to give us a second chance. We also use it as a way to track customer service performance and cleanliness at all of our stores. Even the best customers won't give you a straight answer to your face, but using Talk2Us allows them to send us a real honest opinion on how we are doing. Our corporate team and store managers love it, and when our best staff members get called out by name, they get a bonus, so they love it! Lastly, the customer service from the team at Talk2Us is top notch. They always respond promptly and are very helpful when we have questions. They even reach out to us periodically to see what features they should offer next to make the product better for us. It's going that extra mile that we really appreciate. Pros Hot alerts and all the options for sifting through and analyzing the data. Cons Sometimes the pinning of reports can be confusing. Also, it would be nice to have a better way to track progress with customer conversations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS roxy s. ### "Great customer help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 8, 2016 We've gotten better feedback with our customer surveys! For small companies, surveys are definitely a necessity for quick change for our regulars. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB MARCUS B. ### "Survey data with ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 November 7, 2016 Useful data, which helps us drive our business and service towards success. The dashboard is very useful, and the customer service is top. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)