OnApp Cloud Platform
by OnApp
Who Uses This Software?
OnApp is used by hosts, telcos, MSPs, CDN vendors and other service providers to sell public/private/hybrid cloud services; and by enterprises for on-premise private & hybrid public/private cloud.
Average Ratings
2 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free DemoYes
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DeploymentCloud, SaaS, Web
Mobile - Android Native
Mobile - iOS Native
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TrainingDocumentation
Webinars
In Person
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SupportOnline
24/7 (Live Rep)
Vendor Details
- OnApp
- www.onapp.com
- Founded 2010
- United Kingdom
About OnApp Cloud Platform
A complete cloud management solution for service providers & enterprises - multi-hypervisor, multi-cloud, brokerage, CDN, DR & more.
OnApp Cloud Platform Features
- Access Control
- Billing & Provisioning
- Capacity Analytics
- Cost Management
- Demand Monitoring
- Multi-Cloud Management
- Performance Analytics
- SLA Management
- Supply Monitoring
- Workflow Approval
Quality software with outstanding support
NotLikely Extremely
Likely
OnApp has been a nightmare. Review by ScalaHosting.
Pros: There isn't anything that we like. Their customer service and support was unfriendly and the quality of the software is bad too.
Cons: in 4 years we had to open more than 240 technical support tickets due to problems with their software which makes it 5 tickets per month and 1.25 tickets per week. In many of the cases their support staff didn't know what they were doing and they even caused full data loss for 2 servers. Good that we had backups to restore them.
Overall: None.
Pros: 1.) Simple to use GUI
2.) Integrated with our 2 billing systems (hostbill and WHMCS)
3.) It is constantly being developed.
4.) Its a complete solution there are no other addons to buy
5.) The support has been outstanding.
6.) Clear per CPU pricing
Cons: There is only one thing that sometimes annoys me, when you have a support ticket they fix an issue and do not tell you how they did it... so you have to ask :)
Overall: It is been very good, we started using it when it was in its infancy and it has come a long way.
The support was the main reason for the switch from Xen.
We are only a small company and to know we have the backing of a large support team without having to worry about per ticket costs was a major selling point for us.