--- title: "OnApp Cloud Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnApp Cloud Platform Software - reviews, pricing plans, popular comparisons to other Cloud Management products and more." source_url: "https://www.capterra.com/p/156489/OnApp-Cloud-Platform/" page_type: "product" language: "en" --- # OnApp Cloud Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OnApp Cloud Platform ## What is OnApp Cloud Platform? OnApp is used by Telcos, MSPs and other service providers to create, manage and sell their own IaaS cloud products - either using their own datacenter infrastructure, third party infrastructure or hyperscale infrastructure. ## What is OnApp Cloud Platform used for? [Cloud Management](https://www.capterra.com/cloud-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1200 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## OnApp Cloud Platform Overview Updated September 2026 AI summary OnApp Cloud Platform supports enterprises, midsize, and small businesses in managing cloud environments with tools for access controls, capacity analytics, cost management, and multi-cloud administration. With optional application management and workflow approvals, it helps organizations oversee cloud resources, monitor usage, and control budgets. Deployment is available via cloud, web, and mobile platforms, offering flexibility across devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnApp Cloud Platform 4.0 (4) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price £1200 Per Feature, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (4) Ease Of Use 4.6 (2,330) Value For Money 3.8 (4) Value For Money 4.5 (1,807) Customer Service 3.8 (4) Customer Service 4.5 (1,747) ## OnApp Cloud Platform alternatives [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,330)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [Hyperglance](https://www.capterra.com/p/10003397/Hyperglance/) [4.5 (60)](https://www.capterra.com/p/10003397/Hyperglance/#reviews) Starting price $1458.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003397/Hyperglance/) [AWS CloudFormation](https://www.capterra.com/p/205397/CloudFormation/) [4.5 (112)](https://www.capterra.com/p/205397/CloudFormation/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205397/CloudFormation/) ## FAQs about OnApp Cloud Platform Overview ### What company size and specific industries is OnApp Cloud Platform built for? OnApp Cloud Platform is designed for service providers such as hosts, telcos, MSPs, and CDN vendors that sell public, private, or hybrid cloud services, as well as enterprise organizations that need on-premise private cloud or hybrid public and private cloud deployments. Features and Usability ### What are the key features of OnApp Cloud Platform? OnApp Cloud Platform offers application management, access controls and permissions, billing and provisioning, capacity analytics, cost management, multi-cloud management, supply monitoring, and workflow approval. These features support cloud resource administration, usage oversight, budget tracking, and approval-based operational workflows across environments. Getting Started and Support ### What training and onboarding options does OnApp Cloud Platform offer? OnApp Cloud Platform provides in-person training, webinars, and documentation to help teams get started. In-person sessions support direct instruction, webinars offer guided online learning, and documentation gives written reference material for setup, feature review, and ongoing use. Getting Started and Support ### What customer support options does OnApp Cloud Platform offer? OnApp Cloud Platform provides 24/7 live rep support and chat. Users can contact support at any time through these channels for account, setup, or troubleshooting help. No reviewer feedback about support experience is available in the catalog data. ## Features AI summary Based on 1,332 Cloud Management reviews According to Capterra reviewers, these are the cloud management features buyers prioritize most when evaluating a solution: - **Data Storage Management** (**55%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Alerts/Notifications** (**47%**) OnApp Cloud Platform includes other capabilities that reviewers also consider important, such as **Cost Management** (**44%**) and **Access Controls/Permissions** (**42%**). These features help businesses track cloud spending more closely, manage user access across environments, and maintain better oversight of resources, giving teams more control over operations and budgets. Access Controls/Permissions Define levels of authorization for access to specific files or systems Application Management Track, manage and store the applications of potential future members, customers or candidates Capacity Analytics Assessment of resource optimization and capacity availability across the environment Cost Management Manage budgets, track and optimize spending and align capacity to workload demand Multi-Cloud Management Allows businesses to monitor and secure applications and workloads across multiple public clouds OnApp Cloud Platform 5 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Capacity Analytics: Assessment of resource optimization and capacity availability across the environment - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Multi-Cloud Management: Allows businesses to monitor and secure applications and workloads across multiple public clouds --- Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 3.8 (4) Basic £1,200 Per Feature,Per Month Value for money 3.8 (4) 3.8 Based on 4 reviews ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MC Matt C. Commercial Director Information Technology and Services ### "The perfect balance of cost-efficiency, ease of use and features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 16, 2019 Pros The main reasons we choose to run OnApp is that beyond the initial installation, it's a robust, flexible and feature-rich virtualization platform. It costs far less to run than VMware, and Hyper-V, avoiding the dreaded VMware tax and SPLA licensing. Its license model means you can also pay as you grow, rather than a large, fixed, initial outlay just for the software. This means you can operate at a comfortable profit, whilst the market trends towards wafer-thin margins. In terms of ease of use, OnApp is head and shoulders above competition from the user-side. Its attractive and intuitive GUI offers even non-technical users a way to orchestrate tasks that would usually require forethought and a deeper technical understanding. Automatic backups for example, can be turned on with a single click. Even advanced features such as the failover of virtual machines between active hosts can be accomplished with a few clicks. Alongside this, OnApp comes with full API access, meaning it's simple to integrate with billing systems, reporting tools etc. Cons The downsides to the platform are pretty minimal, these are my personal gripes and many aren't valid to most users. Bugs - Being a pretty intensive user, we unearth a lot of bugs, typically minimal and only applicable to the GUI, an example would be something like - In OnApp 5.5 the IP list drop-down when assigning an IP to a VM is only 64 entries long, meaning 75% of a /24 range is not selectable. But this isn't the end of the world, we assigned it manually via API, and if these issues aren't service impacting - just a bug bear. I have never seen an example of an update that affected live-services negatively. You can install it on anything - Which means people install it on ANYTHING. Many of the examples that I have seen of "OnApp failing" are down to the user installing it onto sub-par hardware, or not following best practices. If you install OnApp onto hosts running consumer-grade SSDs, do not be surprised when they fail and storage crashes, equally if you don't follow best practices on important features like the storage switches (which should be enterprise-quality and stacked/HA) then you can't hold OnApp accountable when the single switch pops and your storage goes offline. It's like anything else, use it properly and as advised and it just works! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dominic N. Managing Director Computer Networking ### "Great software, good service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2019 We’re very happy with OnApp. Been with them for years, since we started our business in 2013. Definitely recommended. Pros Easy to use. Works out of the box. Integrated with the billing systems without much headache. OnApp store storage platform included in the system allows an array to span on multiple physical servers. Cons Support sometimes needs a little nudge in the right direction (escalation) to fix complex issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK dean K. Director Information Technology and Services ### "Quality software with outstanding support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2019 It is been very good, we started using it when it was in its infancy and it has come a long way. The support was the main reason for the switch from Xen. We are only a small company and to know we have the backing of a large support team without having to worry about per ticket costs was a major selling point for us. Pros 1.) Simple to use GUI 2.) Integrated with our 2 billing systems (hostbill and WHMCS) 3.) It is constantly being developed. 4.) Its a complete solution there are no other addons to buy 5.) The support has been outstanding. 6.) Clear per CPU pricing Cons There is only one thing that sometimes annoys me, when you have a support ticket they fix an issue and do not tell you how they did it... so you have to ask :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Vince R. CEO Internet ### "OnApp has been a nightmare. Review by ScalaHosting." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2017 None. Pros There isn't anything that we like. Their customer service and support was unfriendly and the quality of the software is bad too. Cons in 4 years we had to open more than 240 technical support tickets due to problems with their software which makes it 5 tickets per month and 1.25 tickets per week. In many of the cases their support staff didn't know what they were doing and they even caused full data loss for 2 servers. Good that we had backups to restore them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.