# MaxContact Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MaxContact Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more. Source: https://www.capterra.com/p/156506/MaxContact --- # MaxContact Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MaxContact ## What is MaxContact? MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it. ## What is MaxContact used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price £80 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MaxContact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.maxcontact.com&name=MaxContact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MaxContact 4.7 (33) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price £80 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (33) Ease Of Use 4.3 (3,603) Value For Money 4.7 (29) Value For Money 4.2 (2,657) Customer Service 4.6 (32) Customer Service 4.3 (2,766) ## MaxContact alternatives Highest Rated [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156506/MaxContact/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 4.9 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.9 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 4.4 (10) 50.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Distribute/route/connect calls MaxContact 110 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Record audio or import/upload audio files System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Distribute/route/connect calls Dials outbound calls automatically Use AI to convert voice into text automatically A call center that both makes and receives calls Create budgets based on historical data and future projections Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Organize and group data or items based on various criteria Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Import and export data to and from software applications Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps Electronic storage of staff/employee contact information and job status in a centralized repository Assign working shifts or tasks to employees based on their availability Designed for call centers A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Predict labor requirements based on past and present data/trends Identify different languages Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Track/log the amount of time employees worked per job using a timer A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Managing and trading shift details between employees Track employee skills, competencies, training & qualifications Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Analyze, correct, and monitor speech for transcriptions or recordings Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Track the amount of time spent on a job or task Utilize third party services to cover unforeseen labor needs Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.7 (33) 4.7 Based on 33 reviews ## Pricing Value for money 4.7 (29) Free Trial Generic £80.00 Per User,Per Month Value for money 4.7 (29) 4.7 Based on 29 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (32) 4.6 Based on 32 reviews ## User reviews Overall rating 4.7 Based on 33 reviews Filter by rating 5(25) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BB Benluca B. Head of Sales Telecommunications ### "MaxContact review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2025 Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be \[sensitive content hidden\] and \[sensitive content hidden\] who are credits to the business for sure. Pros \-Easy to use from admin and agent side -Great integration options for other systems to work seamlessly -Fantastic reporting options -Easy data input and control Cons Ive not come across any cons, happy with everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Aaron J. Senior IT Engineer Outsourcing/Offshoring ### "Good Product, Good Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2024 good product, good support - esp from \[sensitive content hidden\] who really led the deployments and after care. Pros All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline. Cons Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. This got done usually though and isn't an issue. Switched from [Aspect Software](https://www.capterra.com/p/59956/Aspect-Software/) Billing, regular outages, legacy system reliant on regular call recording exports but also on-prem telephony provided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Adam G. IT Director Information Technology and Services ### "Review of MaxContact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 2, 2024 Pros Easy to use, flexible and able to work with our internal product Cons The user interface needs to be redesigned. The functionality is great but the overall design looks a bit dated. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 didn't work with our internal product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2024 Thank you for your positive review. Our agent interface has been redesigned based on client feedback and is currently being rolled out. Your Account Manager will be in touch to support the transition. KB Kate B. Head of IT Warehousing ### "Max Contact Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2024 Pros Max Contact is intuitive which makes it easy to use. The support is great and the continued development means that there are always new features available to take advantage of the newest technological advancements Cons There is no ability to send a CSAT from a result code without the agent knowing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thank you for your positive feedback. We constantly strive to improve our platform and are happy to hear that it benefits our clients. TC Tobias C. IT Operations Manager Financial Services ### "A great dialer solution with awesome support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2024 Great support team, always quick and polite when responding to issues although these are quite rare anyway! Pros Ease of use and plenty of good features. Cons Nothing that really stands out, generally a solid product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thank you for your positive feedback. We pride ourselves on our uptime and strive to handle any issues quickly, extensively, and in a helpful manner. LR Lottie R. Operations Manager Telecommunications ### "Max Contact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 19, 2024 Pros We have worked with \[sensitive content hidden\] for a number of years, although we don't fit the stereotypical mould, \[sensitive content hidden\] goes above and beyond to try and ensure that our requirements are met. Cons There can be a few glitches or bugs in the system that can be quite timely to get resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2024 Thank you very much for your feedback, we always aim to go above and beyond for our partners RB Rory B. Head of Operations Automotive ### "Brilliant Solution from an evolving provider. A passionate team behind the scenes. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 6, 2024 Pros The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it. Cons We have experienced a few bugs that can take time to fix. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Product limitations, lack of innovation and poor support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2024 Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients. DM Darren M. Tech PM Telecommunications ### "Max Contact for Contact Centre use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2024 I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions. Pros How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across. Cons Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Thank you for your positive review. We consider ourselves fortunate to have had the opportunity to work with individuals like you. At MaxContact, providing valuable solutions to our partners is our top priority. Sam G. Director Automotive ### "Kandoo Car Credit" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2024 Pros Easy to use, whole host of reporting to improve productivity Cons Nothing really, the setup could be easier but the team is on hand to help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Thank you for your review and for ranking our support so highly. We will pass on the feedback to the team. KR Kelly R. Assistant Team Manager Government Relations ### "Maxcontact review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2024 Happy with service and support so far and look forward to see how we can develop this further. Pros We have only gone live with Maxcontact during the last couple of months, the support we received from Maxcontact staff from the very outset with demo, development and go live was very professional and supportive. Since go live this has continued with the support team when issues have occurred to ensure that our service continues to run effectively. Cons We have been satisfied with everything so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Thank you for your positive review! We are thrilled to hear that your onboarding experience was successful. We take pride in going above and beyond for our clients, and we are happy to know that you are receiving that level of service. [View all Reviews](https://www.capterra.com/p/156506/MaxContact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs MaxContact](https://www.capterra.com/compare/156506-169627/MaxContact-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)