--- title: "MaxContact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MaxContact Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/156506/MaxContact/" page_type: "product" language: "en" --- # MaxContact Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MaxContact ## What is MaxContact? MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it. ## What is MaxContact used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price £80 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MaxContact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.maxcontact.com&name=MaxContact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MaxContact 4.7 (33) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price £80 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (33) Ease Of Use 4.8 (885) Value For Money 4.7 (29) Value For Money 4.5 (796) Customer Service 4.6 (32) Customer Service 4.6 (816) ## MaxContact alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156506/MaxContact/alternatives/) ## FAQs about MaxContact Overview ### Which roles and teams benefit most from MaxContact? MaxContact is most used by contact center leaders, operations managers, and sales or collections teams that need to manage outbound dialing, agent performance, and customer interactions efficiently. IT and systems leaders support deployment and reliability, while executives and customer experience leaders use reporting and oversight tools to improve service outcomes. Answer based on 33 reviews Overview ### What company size and industries is MaxContact built for? MaxContact is built primarily for small businesses, which make up 76% of reviewers, especially in Financial Services at 24% and Telecommunications at 21%. It also serves enterprise and midsize companies, each at 12%, with additional use in Legal Services at 9% for customer engagement across channels. Answer based on 33 reviews Features and Usability ### What are the key features of MaxContact? MaxContact offers call center management features such as auto-dialer, predictive dialer, call routing, call recording, IVR, and call scripting. It also includes CRM, lead management, workforce management, real-time analytics, compliance management, and multi-channel communication across chat, SMS messaging, email, and social media. Integrations ### Which third-party tools and platforms does MaxContact integrate with? MaxContact integrates with VoiceAnalytics, Cisco AnyConnect, Dynamics 365, HubSpot CRM, Salesforce Platform, Zendesk Suite, Zoho CRM, and Zapier. It also connects with Worldpay for Enterprise, Zoho CRM Plus, and InterWeave SugarCRM integration with Quickbooks, covering analytics, CRM, support, payments, and automation tools. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does MaxContact offer? MaxContact provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled learning sessions, and documentation and videos offer self-paced reference materials for reviewing features and steps. Answer based on 3 reviews Getting Started and Support ### What customer support options does MaxContact offer? MaxContact provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the support team as friendly, knowledgeable, and generally quick to respond, with timely issue resolution and strong help during onboarding, though one review notes slower technical support until an account manager stepped in. Answer based on 7 reviews Ease of use ### Is MaxContact easy to use for daily contact centre work? MaxContact feels easy to use for daily contact centre work, especially for agents handling inbound and outbound calls. Many teams find the interface modern, clear, and quick to learn, with drag-and-drop tools and helpful reporting. Some managers find advanced setup, data views, and certain configuration steps harder than expected. Answer based on 16 reviews ## Features AI summary Based on 695 Auto Dialer reviews Capterra reviewers point to these as the top priorities when choosing auto dialer software: - **Auto-Dialer** (**60%** of reviewers rated this feature as critical) - **Call Recording** (**52%**) - **Automatic Call Distribution** (**49%**) MaxContact supports all three features that buyers rate highest: **Auto-Dialer**, **Call Recording**, and **Automatic Call Distribution**. Together, these capabilities help businesses place calls more efficiently, document conversations for quality and compliance, and route inbound calls to the right agents, allowing teams to improve contact rates, maintain service standards, and manage call volumes more effectively. Call Recording 4.9 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 4.9 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details MaxContact 110 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Automatic Transcription: Use AI to convert voice into text automatically - Blended Call Center: A call center that both makes and receives calls - Budgeting/Forecasting: Create budgets based on historical data and future projections - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shift Swapping: Managing and trading shift details between employees - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Timesheet Management: Track the amount of time spent on a job or task - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (33) 4.7 Based on 33 reviews ## Pricing Value for money 4.7 (29) Free Trial Generic £80.00 Per User,Per Month Value for money 4.7 (29) 4.7 Based on 29 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (32) 4.6 Based on 32 reviews ## User reviews Overall rating 4.7 Based on 33 reviews Filter by rating 5(25) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BB Benluca B. Head of Sales Telecommunications ### "MaxContact review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2025 Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be \[sensitive content hidden\] and \[sensitive content hidden\] who are credits to the business for sure. Pros \-Easy to use from admin and agent side -Great integration options for other systems to work seamlessly -Fantastic reporting options -Easy data input and control Cons Ive not come across any cons, happy with everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Aaron J. Senior IT Engineer Outsourcing/Offshoring ### "Good Product, Good Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2024 good product, good support - esp from \[sensitive content hidden\] who really led the deployments and after care. Pros All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline. Cons Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. This got done usually though and isn't an issue. Switched from [Aspect Software](https://www.capterra.com/p/59956/Aspect-Software/) Billing, regular outages, legacy system reliant on regular call recording exports but also on-prem telephony provided. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Adam G. IT Director Information Technology and Services ### "Review of MaxContact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 2, 2024 Pros Easy to use, flexible and able to work with our internal product Cons The user interface needs to be redesigned. The functionality is great but the overall design looks a bit dated. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 didn't work with our internal product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2024 Thank you for your positive review. Our agent interface has been redesigned based on client feedback and is currently being rolled out. Your Account Manager will be in touch to support the transition. KB Kate B. Head of IT Warehousing ### "Max Contact Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2024 Pros Max Contact is intuitive which makes it easy to use. The support is great and the continued development means that there are always new features available to take advantage of the newest technological advancements Cons There is no ability to send a CSAT from a result code without the agent knowing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thank you for your positive feedback. We constantly strive to improve our platform and are happy to hear that it benefits our clients. TC Tobias C. IT Operations Manager Financial Services ### "A great dialer solution with awesome support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2024 Great support team, always quick and polite when responding to issues although these are quite rare anyway! Pros Ease of use and plenty of good features. Cons Nothing that really stands out, generally a solid product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thank you for your positive feedback. We pride ourselves on our uptime and strive to handle any issues quickly, extensively, and in a helpful manner. LR Lottie R. Operations Manager Telecommunications ### "Max Contact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 19, 2024 Pros We have worked with \[sensitive content hidden\] for a number of years, although we don't fit the stereotypical mould, \[sensitive content hidden\] goes above and beyond to try and ensure that our requirements are met. Cons There can be a few glitches or bugs in the system that can be quite timely to get resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2024 Thank you very much for your feedback, we always aim to go above and beyond for our partners RB Rory B. Head of Operations Automotive ### "Brilliant Solution from an evolving provider. A passionate team behind the scenes. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 6, 2024 Pros The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it. Cons We have experienced a few bugs that can take time to fix. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Product limitations, lack of innovation and poor support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2024 Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients. DM Darren M. Tech PM Telecommunications ### "Max Contact for Contact Centre use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2024 I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions. Pros How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across. Cons Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Thank you for your positive review. We consider ourselves fortunate to have had the opportunity to work with individuals like you. At MaxContact, providing valuable solutions to our partners is our top priority. Sam G. Director Automotive ### "Kandoo Car Credit" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2024 Pros Easy to use, whole host of reporting to improve productivity Cons Nothing really, the setup could be easier but the team is on hand to help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Thank you for your review and for ranking our support so highly. We will pass on the feedback to the team. KR Kelly R. Assistant Team Manager Government Relations ### "Maxcontact review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2024 Happy with service and support so far and look forward to see how we can develop this further. Pros We have only gone live with Maxcontact during the last couple of months, the support we received from Maxcontact staff from the very outset with demo, development and go live was very professional and supportive. Since go live this has continued with the support team when issues have occurred to ensure that our service continues to run effectively. Cons We have been satisfied with everything so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Thank you for your positive review! We are thrilled to hear that your onboarding experience was successful. We take pride in going above and beyond for our clients, and we are happy to know that you are receiving that level of service. [View all Reviews](https://www.capterra.com/p/156506/MaxContact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs MaxContact](https://www.capterra.com/compare/156506-169627/MaxContact-vs-RingOver)