# MaxContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MaxContact the right Auto Dialer solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156506/MaxContact/reviews --- MaxContact 4.7 (33) [View alternatives](https://www.capterra.com/p/156506/MaxContact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MaxContact Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews FB Finley B Admin ManagerTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team.“ February 29, 2024 IT Ian T Head of CXTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Really good, appreciate the dialler capability and ease of use for agents“ June 23, 2023 NM Nathan M Operations Collections Strategy ManagerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Easy to use, lots of ideas for new features in the pipeline.“ March 1, 2024 NB Nicola B Reservations Team Manager Retail, 51 - 200 employeesUsed the software for: More than 2 years. “I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.“ January 21, 2021 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IT Ian T. Head of CX Telecommunications Used the software for: 1-2 years ### "Contact Centre deployment with Speech Analytics" June 23, 2023 5.0 Really good, appreciate the dialler capability and ease of use for agents Pros Operationally really good, excellent support staff - easy to on board and deploy. Cons Needed integration with some of our obscure 3rd party software. It wasn't out of the box standard, but the team developed it, which was great Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reason for choosing MaxContact Excellent personal support to on board and deploy. Good capability, speech analytics, real time agent prompting and overall well priced Review Source Response from MaxContact March 14, 2024 It's great to hear that you had an excellent experience with our product and found it easy to use! NM Nathan M. Operations Collections Strategy Manager Financial Services Used the software for: 2+ years ### "Well thought out product" March 1, 2024 4.0 Positive overall. Constantly looking to improve the product and involve customers with new ideas. Pros Easy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues. Cons Issues can take a while to fix, especially minor more UI type bugs. Review Source PN Paul N. Client Services Manager Telecommunications Used the software for: 2+ years ### "Good Dialler" March 8, 2024 4.0 Decent. Certainly better than our last provider. But we have seen better in the market. For the price point, you really can't go wrong with Max Pros The ease of getting a new agent set up and added to the system to make calls Cons Clunky and difficult to use more complex features... Seems like there is always an "if". If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this. Review Source Response from MaxContact April 16, 2024 Hi Paul, thank you very much for the feedback, we have recently revamped our UI to make features easier to use and access based on user feedback. We'll continue to what we can to make our platform better for our clients and end-users RB Rory B. Head of Operations Automotive Used the software for: 1-2 years ### "Brilliant Solution from an evolving provider. A passionate team behind the scenes. " April 6, 2024 5.0 Pros The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it. Cons We have experienced a few bugs that can take time to fix. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Product limitations, lack of innovation and poor support Review Source Response from MaxContact April 16, 2024 Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients. MT Mark T. CEO Insurance Used the software for: 1-2 years ### "Great Dialler Platform" February 22, 2024 5.0 Excellent, Highly recommend great platform and great people to work with! Pros Reliability is excellent as it is a very steady platform and we have experienced no issues. Cons It does not have voice to text translation yet but will be available later this year. Review Source Response from MaxContact March 14, 2024 Our team is extremely proud of the value we provide to our clients and we thank you for your positive review. PD Paul D. Director Financial Services Used the software for: 1-2 years ### "Great product- Great support." February 16, 2024 5.0 Our experience has been first class. Setup was efficient and well planned by their team. There was consistent and valuable support throughout the experience and post setup. Any support tickets raised are dealt with promptly and eficiently. Pros It is user friendly. The team in MaxContact are very knowledgeable and supportive both in relation to the setup process and after we went live with the product. Cons Can't think of anything. We're very happy with the overall service. Review Source Response from MaxContact March 14, 2024 Thank you for your positive review. We believe that excellent service makes all the difference for our clients, and we're thrilled to hear that your experience aligns with our values. DM Darren M. Tech PM Telecommunications Used the software for: 2+ years ### "Max Contact for Contact Centre use" March 13, 2024 5.0 I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions. Pros How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across. Cons Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can. Review Source Response from MaxContact March 14, 2024 Thank you for your positive review. We consider ourselves fortunate to have had the opportunity to work with individuals like you. At MaxContact, providing valuable solutions to our partners is our top priority. TD Thomas D. Senior IT Developer Marketing and Advertising Used the software for: 2+ years ### "Max Contact Dialler" February 16, 2024 5.0 Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services. Pros As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past. Cons Although it has lots of good features, if there's something which would only benefit your own business or a few businesses instead of the overall customer base, it can be time consuming or costly for Max Contact to implement them. Review Source Response from MaxContact March 14, 2024 Thank you for your positive feedback. We value your input and will use it to improve our product roadmap. Stay tuned for our exciting upcoming releases! LR Lottie R. Operations Manager Telecommunications Used the software for: 2+ years ### "Max Contact" April 19, 2024 4.0 Pros We have worked with \[sensitive content hidden\] for a number of years, although we don't fit the stereotypical mould, \[sensitive content hidden\] goes above and beyond to try and ensure that our requirements are met. Cons There can be a few glitches or bugs in the system that can be quite timely to get resolved. Review Source Response from MaxContact April 23, 2024 Thank you very much for your feedback, we always aim to go above and beyond for our partners TC Tobias C. IT Operations Manager Financial Services Used the software for: 2+ years ### "A great dialer solution with awesome support" April 22, 2024 5.0 Great support team, always quick and polite when responding to issues although these are quite rare anyway! Pros Ease of use and plenty of good features. Cons Nothing that really stands out, generally a solid product. Review Source Response from MaxContact May 1, 2024 Thank you for your positive feedback. We pride ourselves on our uptime and strive to handle any issues quickly, extensively, and in a helpful manner. RH Rob H. Operations & Marketing Financial Services Used the software for: Less than 6 months ### "Solid product, backed up by a first class on-boarding and support team! " February 10, 2022 5.0 The team have been utterly professional, knowledgeable and all I've come across have taken ownership of any issues that has arisen and solved them almost immediately. Pros The integration was so well throughout and delivered, that the transition to the new system was totally seamless. Cons That we didn't start using it a while ago.. Review Source Response from MaxContact March 14, 2024 Thank you for your positive review. Our team takes pride in delivering best-in-class service, ensuring that our clients receive the most value from working with us. Thank you for your positive review. BB Benluca B. Head of Sales Telecommunications Used the software for: Less than 6 months ### "MaxContact review " January 15, 2025 5.0 Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be \[sensitive content hidden\] and \[sensitive content hidden\] who are credits to the business for sure. Pros \-Easy to use from admin and agent side -Great integration options for other systems to work seamlessly -Fantastic reporting options -Easy data input and control Cons Ive not come across any cons, happy with everything. Review Source AJ Aaron J. Senior IT Engineer Outsourcing/Offshoring Used the software for: 2+ years ### "Good Product, Good Support" May 21, 2024 5.0 good product, good support - esp from \[sensitive content hidden\] who really led the deployments and after care. Pros All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline. Cons Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. This got done usually though and isn't an issue. Switched from [Aspect Software](https://www.capterra.com/p/59956/Aspect-Software/) Billing, regular outages, legacy system reliant on regular call recording exports but also on-prem telephony provided. Review Source AC Aaron C. Team Supervisor Legal Services Used the software for: 2+ years ### "Dialler usage" March 6, 2024 5.0 Good, they are very much a company that emphasise teaching you how to set up the dialler and use the features but if you do require any help the support has always been great. Pros Plenty of features you can use. Not just a software to churn through a high volume of calls. They had set it up to really help with data managing and reporting when dealing with large volumes. Cons Reviewing the data in the lists you use is very difficult. Have started to implement lots of new features to give you more options with the data but still not perfect. Review Source Response from MaxContact June 12, 2024 Thank you for your positive feedback. We will continue to develop our product to meet our customers' needs and support users in meeting their goals. JN James N. Operations Manager Utilities Used the software for: Less than 6 months ### "Combined Utilities - Max Contact Review" February 16, 2024 5.0 Overall positive experience working alongside genuine individuals who excel within their respective subject Pros Positive ability for custom products and services, along with the ability to deal with knowledgeable people locally Cons Technical support for an issue we had was very slow until we involved out account manager Alternatives considered [Connex One](https://www.capterra.com/p/179275/Connex-One/)[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) Reason for choosing MaxContact Collective of price, product, service and contract flexbility Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) To implement a more traditional dialler system with reporting facilities Review Source AH Alexander H. Dialler Manager Legal Services Used the software for: 2+ years ### "The Max Contact Experience" February 16, 2024 5.0 Pros Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of. Cons Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign. Switched from [Connex One](https://www.capterra.com/p/179275/Connex-One/) Poor support and service on the end of ConnexOne and promised the world which they couldn't deliver. Review Source Response from MaxContact March 14, 2024 Thank you for the positive review of MaxContact! We're glad you enjoyed using our platform as both an agent and administrator. Our mission is to equip businesses with the tools they need to thrive. We appreciate your kind words about our webinars and meetings, as we're passionate about fostering a strong user community. SW Steph W. Operations Manager Telecommunications Used the software for: 2+ years ### "Max Contact Review" March 5, 2024 5.0 Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend. Pros Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions. Cons In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified. Switched from [CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Productivity and efficiency alongside in-depth reporting and strategy building. Review Source Response from MaxContact March 14, 2024 Thank you for your positive review. We are pleased to hear that our product has helped you to deliver value and that you would recommend MaxContact. AH Aaron H. Dialler Manager Utilities Used the software for: 2+ years ### "Utility Renewals Ltd - Max Contact review" February 3, 2021 5.0 Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc. Pros The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function. Cons The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance. Review Source Response from MaxContact February 8, 2021 Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer. CS Callum S. IT Support and Operations Analyst Financial Services Used the software for: 1-2 years ### "Full of Potential" January 29, 2021 4.0 I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon. Pros The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date Cons The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with Review Source Response from MaxContact February 8, 2021 Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer. PE Paul E. Operation Director Financial Services Used the software for: 2+ years ### "Max Contact Dialler " February 29, 2024 5.0 All in all 10 out of 10 - first class service. Pros We have used Max Contact now for the last 7 years and the ease of use and support provided is first class. Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns. Would highly recommend. Cons The ease of use and overall layout - really users friendly to operate. Review Source Response from MaxContact March 14, 2024 We are delighted that you have been our valued client for 7 years and counting. Thank you for your positive review. We remain committed to providing you with a first-class service for many years to come. NB Nicola B. Reservations Team Manager Retail Used the software for: 2+ years ### "Great Product, Excelent support team,Easy to use." January 21, 2021 5.0 All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors. Pros it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive. Cons Not many the Max Contact development team are always adding new features and services to their system. Review Source Response from MaxContact January 25, 2021 Thank you very much for your feedback Nicola. RM Ryan M. Communications Manager Legal Services Used the software for: 1-2 years ### "APJ Solicitors - Max Contact" January 22, 2021 5.0 Pros Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler. Cons Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version. Review Source Response from MaxContact February 1, 2021 Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress. pM paul M. Head of Countrywide Home Surveys Real Estate Used the software for: 1-2 years ### "Easy to Use and when not support is there" February 29, 2024 5.0 Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this Pros It can be easy to use and you can create a report or dashboard even if it doesn't exist to make you job easier without struggling. If you cannot do something then support is there to assist and record and play back till you get it Cons Sometime it can be drawn out when only a couple of clicks can be done for same resolution Review Source Response from MaxContact March 14, 2024 Thank you for your positive review. We strive to deliver great out-of-the-box features while also providing opportunities to customise to meet your needs. FB Finley B. Admin Manager Telecommunications Used the software for: 6-12 months ### "Repair & Assure - MaxContact Review" February 29, 2024 5.0 Pros MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team. I would recommend the switch over to there services. Cons Not a Lot to complain about the services they offer - Can improve on importance of tickets raised from how this will effect the business if services cannot operate fully. Overall no major issues! Review Source Response from MaxContact March 14, 2024 Thank you for your positive review. We're glad to hear that you're benefiting from the switch. We appreciate your feedback on ticket handling, and we'll make sure to pass it on to our support team as we're always looking to improve. AG Adam G. IT Director Information Technology and Services Used the software for: 6-12 months ### "Review of MaxContact" May 2, 2024 4.0 Pros Easy to use, flexible and able to work with our internal product Cons The user interface needs to be redesigned. The functionality is great but the overall design looks a bit dated. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 didn't work with our internal product. Review Source Response from MaxContact May 14, 2024 Thank you for your positive review. Our agent interface has been redesigned based on client feedback and is currently being rolled out. Your Account Manager will be in touch to support the transition. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.