Abacus Private Cloud

4.5 / 5 5 reviews

Who Uses This Software?

The Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Abacus Data Systems
  • www.abacusnext.com/
  • Founded 1983
  • United States

About Abacus Private Cloud

Abacus Private Cloud puts your critical business data and vital applications into a private virtual workspace that's accessible from any device, anywhere, anytime. Our fully managed cloud based legal practice management software eliminates IT management burdens and costs, maximizes your organization's performance and ensures regulatory compliance as a full-spectrum ePHI & HIPAA compliance ready technology solution.


Abacus Private Cloud Features

  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval

Abacus Private Cloud Reviews Recently Reviewed!

I have had a good experience for the most part, maybe a few too many times having to call support.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the support staff and IT people that I have dealt with and they are always able to fix the few problems we have had with the server environment. I don't have to constantly be thinking about backup programs and security, that's big.

Cons: We run Amicus Premium 2016 Billing software on the APC. Sometimes I have a problem and I don't know if I should call Amicus or Abacus regarding the Amicus-QuickBooks link. We have used Amicus for about 12 years and I was always able to handle these problems by myself or with a quick call to Amicus. We have had problems with Outlook and QuickBooks and were told that it might have something to do with an update or something, hopefully this will work a little more smoothly in the future. Sometimes these things are a bit of an inconvenience but I have always been able to get in touch with support and they have always satisfied.

APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I most like (1) its reliability and security from any remote location and device, and (2) hot line customer service technical assistance within minutes of phoning in.

Cons: I would like to see the cost come down, but it is still a cost savings over managing our own network.

Vendor Response

by Abacus Data Systems on July 06, 2017

Thank you for your feedback and we are happy to serve you as your technology partner as your team grows over time!

Moving to the Abacus cloud was quick and expertly executed. Very Pleased!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.

Cons: I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Overall: I run my entire law practice using Abacus Law and APC.

Vendor Response

by Abacus Data Systems on June 16, 2017

Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!

Printing large PDFs slow; many technical problems which may times take very long to get resolved.

Jun 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Handles both firm management and accounting; Ability to link matters, messenger capability; shared calendar

Cons: Technical problems-many of which remain open; cost; tech support has been spotty; lack of client portal; no consultation with users in coming up with new features.

My Ultimate Cloud Solution

Feb 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, interface is well defined.

Cons: Nothing

Overall: APC is a powerful cloud service. So far my experience with this system is good and works well in my office environment, home or on road. The real fact it is clear, simple and easy to use. But it takes time to understand all it's features. More over all it's environment are on one page and it saves me a lot of money in handling my business. The customer care support is available all the time and are quick to response. Thanks Abacus Private Cloud.

Recommendations to other buyers: It is pretty good if you are up with a business.