Who Uses This Software?

The Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.


Average Ratings

11 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Abacus Data Systems
  • www.abacusnext.com/
  • Founded 1983
  • United States

About Abacus Private Cloud

Abacus Private Cloud puts your critical business data and vital applications into a private virtual workspace that's accessible from any device, anywhere, anytime. Our fully managed cloud based legal practice management software eliminates IT management burdens and costs, maximizes your organization's performance and ensures regulatory compliance as a full-spectrum ePHI & HIPAA compliance ready technology solution.


Abacus Private Cloud Features

  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval

Abacus Private Cloud Reviews Recently Reviewed!


Customer service is terrible. Rates changed without notice. Charge you to get your data back.

Apr 25, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The private cloud service worked well even though we regularly ran out of space and had a price increase to add more. Customer service on the private cloud was good.

Cons: We left Abacus Law after years because the new releases had a lot of bugs and using customer service was time consuming and some problems were never fixed. When we went to leave at the end of our contract, they took 2 weeks to send us the cancellation form and by then it was too late to give the 30 days notice. The contact went to month-to-month at nearly double the contract rate. We were given no notice at all of the monthly rate - yet alone notice in time to cancel. Abacus refuses to discuss this issue with us and has taken the position of "we have your money so sue us if you are unhappy."

Overall: It is hard to identify benefits when our experience turned so sour. We are finding PCLaw is providing a lot more benefits than Abacus.

Product is easy and self explanatory

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes my job easier. Easy to learn software. The system allows all the tools I need to use to be in one central location, whether it is contact information, calendar, emails, notes, etc. I love the Abacus Private Cloud. It allows me and my employer access to our information from anywhere we are. I have not had any issues with the software and we have it installed on my bosses laptop, smartphone and desktop.

Cons: Text is small, but that could be that I haven't figure out to make it larger in the settings. Sometimes when accessing our network from the cloud it tends to run a little slower.

Overall: Makes life easier to be able to access from the cloud.

Vendor Response

by Abacus Data Systems on April 17, 2018

Hi Amy, Thank you for your review! We're glad to hear that the software makes your job easier and you found it easy to learn. We're thrilled to have you as a customer and look forward to continuing our partnership. Best, The AbacusNext Team

Abacus' Hosted Quickbooks solution is total garbage

Mar 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Right now I can't think of a single one. The Cloud 9 functioned well until the September ransomware attach that took it down. We were then compelled by Abacus to move, yet again, to another server for "improved" security. We have two months in two conversions at this point.

Cons: We converted ourselves and multiple clients we host to Abacus "Secure" Hosted Quickbooks solution and in the last month we have not gone a single day without access problems. We run the risk of losing ten of thousands of dollars in customer relationship due to our selection of this provider.

Overall: Occasionally it has worked as intended.

Vendor Response

by Abacus Data Systems on April 17, 2018

Hello Colin, I'm so sorry to hear that you've had trouble using the program. Please reach out to Reviews@abacusnext.com and I'll have your case escalated

We Started The Process Of Moving From Cloud9 To Abacus Next Sept 2017 Now Late Feb 2018 Horrible!

Feb 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: With over 40 years experience owning and operating several companies and have been "sold" by some of the best of the best and am not easily mislead until Abacus Next came along.

I am willing to pay a premium price for premium service. I am not willing to pay a premium price for the opportunity to be anybody¿s ¿Beta Tester¿ and help them figure out what to do.

When I asked for a link to documentation regarding how to login to the server and add a client I was told there is no documentation.

What do I like best about Abacus Next? They are great entertainers and have helped me keep my blood moving.

Cons: We have heard nothing but excuses and spin and more spin. And practically everyone we have contact with at Abacus Next is continually pressuring us to buy more services. NOT GOING TO HAPPEN!!

We are supposed to be transitioned off Cloud9 on March 05, 2018 but after today¿s dismal performance, another episode in the painful saga of Abacus Next we shall not let them move us until later in 2018 or 2019 even if it means we need to start some legal action.

Today we got even more spin from their tech support who was supposed to assist with mapping out the process for our upcoming transition.

He is a very nice, likable guy but did not appear to have a clue about anything. No idea how to set up a new client, what to put in the fields, could not even get us logged into our server. It appeared he was being coached by someone who knew even less than he did.

It appears to me from what little I know from reading material on their website, their newsletters and other parts of the web that Abacus Next is in a growth mode buying up other companies.

This concerns me deeply, and I wonder if they are growing so fast that they could get themselves in trouble. I have a bad gut-feeling about the stability of Abacus Next. For the record, I do not know anything about how their industry works so I could be mistaken and concerned about nothing.

However, I do know good service from bad service, and so far all I have gotten from Abacus Next is terrible service.

Overall: None

Still being held hostage by Abacus

Feb 12, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The software works great when you keep it local. Do not go to their cloud! You lose all control and every task is an act of Congress to get it going.

Cons: Every time we need to update another program, like Essential Forms, it takes weeks to get to someone in tech support who then has to confer with someone from Essential Forms. I get a different person every time I call. By the time they get back to me via their email help request, I have forgotten the details of the problem

Overall: Great for remote access, but then it is always slow, NO MATTER WHAT INTERNET CONNECTION I USE.

STAY AWAY. Abacus acquired Cloud9 and forced us to move. Cloud9 had better features and tech support

Jan 04, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The salesman who bullied us into moving from Cloud9 outright lied to me about an important feature (or lack thereof) on Abacus - webapp (see above). I was also under the impression that migration from Cloud9 to APC would be seamless since they own both companies. For the last 2 months I've spent at least 2 hours per day dealing with implementation issues and it's still not done. We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life. Hard to believe, but this company is worse to deal with than Comcast.

Compared to Cloud9 there are really no redeeming qualities. It's more expensive, it lacks many useful features of Cloud9 (such as web app and ease of login from any computer, which was great for logging in from client sites). Tech support response time is horrible and they never fix anything right the first time, which means you will spend hours and sometimes days trying to resolve issues that never should have come up in the first place.

Overall: I have absolutely nothing good to say about Abacus.

I have had a good experience for the most part, maybe a few too many times having to call support.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the support staff and IT people that I have dealt with and they are always able to fix the few problems we have had with the server environment. I don't have to constantly be thinking about backup programs and security, that's big.

Cons: We run Amicus Premium 2016 Billing software on the APC. Sometimes I have a problem and I don't know if I should call Amicus or Abacus regarding the Amicus-QuickBooks link. We have used Amicus for about 12 years and I was always able to handle these problems by myself or with a quick call to Amicus. We have had problems with Outlook and QuickBooks and were told that it might have something to do with an update or something, hopefully this will work a little more smoothly in the future. Sometimes these things are a bit of an inconvenience but I have always been able to get in touch with support and they have always satisfied.

APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I most like (1) its reliability and security from any remote location and device, and (2) hot line customer service technical assistance within minutes of phoning in.

Cons: I would like to see the cost come down, but it is still a cost savings over managing our own network.

Vendor Response

by Abacus Data Systems on July 06, 2017

Thank you for your feedback and we are happy to serve you as your technology partner as your team grows over time!

Moving to the Abacus cloud was quick and expertly executed. Very Pleased!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.

Cons: I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Overall: I run my entire law practice using Abacus Law and APC.

Vendor Response

by Abacus Data Systems on June 16, 2017

Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!

Printing large PDFs slow; many technical problems which may times take very long to get resolved.

Jun 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Handles both firm management and accounting; Ability to link matters, messenger capability; shared calendar

Cons: Technical problems-many of which remain open; cost; tech support has been spotty; lack of client portal; no consultation with users in coming up with new features.

My Ultimate Cloud Solution

Feb 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, interface is well defined.

Cons: Nothing

Overall: APC is a powerful cloud service. So far my experience with this system is good and works well in my office environment, home or on road. The real fact it is clear, simple and easy to use. But it takes time to understand all it's features. More over all it's environment are on one page and it saves me a lot of money in handling my business. The customer care support is available all the time and are quick to response. Thanks Abacus Private Cloud.

Recommendations to other buyers: It is pretty good if you are up with a business.