Abacus Data Systems

Abacus Private Cloud

4 / 5 27 reviews

Who Uses This Software?

The Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.


Average Ratings

27 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Abacus Data Systems
  • www.abacusnext.com/
  • Founded 1983
  • United States

About Abacus Private Cloud

Abacus Private Cloud puts your critical business data and vital applications into a private virtual workspace that's accessible from any device, anywhere, anytime. Our fully managed cloud based legal practice management software eliminates IT management burdens and costs, maximizes your organization's performance and ensures regulatory compliance as a full-spectrum ePHI & HIPAA compliance ready technology solution.


Abacus Private Cloud Features

  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval

Abacus Private Cloud Reviews Recently Reviewed!


Moving to the Abacus cloud was quick and expertly executed. Very Pleased!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.

Cons: I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Overall: I run my entire law practice using Abacus Law and APC.

Vendor Response

by Abacus Data Systems on June 16, 2017

Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!

We Started The Process Of Moving From Cloud9 To Abacus Next Sept 2017 Now Late Feb 2018 Horrible!

Feb 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: With over 40 years experience owning and operating several companies and have been "sold" by some of the best of the best and am not easily mislead until Abacus Next came along.

I am willing to pay a premium price for premium service. I am not willing to pay a premium price for the opportunity to be anybody's Beta Tester and help them figure out what to do.

When I asked for a link to documentation regarding how to login to the server and add a client I was told there is no documentation.

What do I like best about Abacus Next? They are great entertainers and have helped me keep my blood moving.

Cons: We have heard nothing but excuses and spin and more spin. And practically everyone we have contact with at Abacus Next is continually pressuring us to buy more services. NOT GOING TO HAPPEN!!

We are supposed to be transitioned off Cloud9 on March 05, 2018 but after today's dismal performance, another episode in the painful saga of Abacus Next we shall not let them move us until later in 2018 or 2019 even if it means we need to start some legal action.

Today we got even more spin from their tech support who was supposed to assist with mapping out the process for our upcoming transition.

He is a very nice, likable guy but did not appear to have a clue about anything. No idea how to set up a new client, what to put in the fields, could not even get us logged into our server. It appeared he was being coached by someone who knew even less than he did.

It appears to me from what little I know from reading material on their website, their newsletters and other parts of the web that Abacus Next is in a growth mode buying up other companies.

This concerns me deeply, and I wonder if they are growing so fast that they could get themselves in trouble. I have a bad gut-feeling about the stability of Abacus Next. For the record, I do not know anything about how their industry works so I could be mistaken and concerned about nothing.

However, I do know good service from bad service, and so far all I have gotten from Abacus Next is terrible service.

Abacus Private Cloud is a top notch, seamless and fully integrated private cloud computing platform.

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and guaranteed uptime; plus great tech support. Also, allows the user to work from any location with an Internet connection; and from any device whether desktop, laptop, tablet, or smartphone. This product has enabled me to put an entire law office in a private cloud; eliminating the hassle, cost, and maintenance headaches associated with local servers. This product is the future of computing a business. I highly recommend this product, without reservation!

Cons: Simply stated, there really is nothing I dislike about this product. The software is top notch; AbacusNext data centers provide state of the art reliability and security; and their tech-support is very high-quality and super responsive.

Overall: This product is simple to use, with amazing reliability and dependability. Top-notch technical support, when needed. I was able to completely eliminate local servers and data backups. This product allowed me to totally focus on my underlying business, rather than struggle with local computer server problems and maintenance. This product transforms business computing into just another utility, like electricity, water, or sewer - and allows the end user to easily obtain as much of the needed product (business-grade computing) from a reliable vendor. This product is the future of business computing!

Customer service is terrible. Rates changed without notice. Charge you to get your data back.

Apr 25, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The private cloud service worked well even though we regularly ran out of space and had a price increase to add more. Customer service on the private cloud was good.

Cons: We left Abacus Law after years because the new releases had a lot of bugs and using customer service was time consuming and some problems were never fixed. When we went to leave at the end of our contract, they took 2 weeks to send us the cancellation form and by then it was too late to give the 30 days notice. The contact went to month-to-month at nearly double the contract rate. We were given no notice at all of the monthly rate - yet alone notice in time to cancel. Abacus refuses to discuss this issue with us and has taken the position of "we have your money so sue us if you are unhappy."

Overall: It is hard to identify benefits when our experience turned so sour. We are finding PCLaw is providing a lot more benefits than Abacus.

A few times regarding customer support, usually setting up new users

Jul 20, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: THE APC platform does has some very useful features, like remote connection and 24- hour IT support. The techs are also funny, kind, and more than accommodating faced against some grouchy lawyers.

Cons: The functionality of this program is not. there. The remote connection feature is unrelaible, and the APC terminal server platform does not play well with others, like Dragon and Adobe. We have a package intended to accommodate up to 20 users, we have 14 licenses and maybe 6 people in APC at once. It's slow, it lags and crashes and more than a few times has kicked someone out resulting in lost work. Also, Abacus Law is designed to function exclusively on a server or in the APC platform, so forget amazon or Microsoft clouds as your plan b. Great people over there, but they're technology is just not there yet.

Overall: Case Management Software

Abacus Private Cloud and Abacus Law have case management figured out.

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Abacus Law gives me the tools I need to carry out my practice efficiently. Calendaring, Accounting, Contacts, Matters, Form Production, and Conflict Management are in use constantly in my office. The software works great with the original default settings. But, it is very flexible in allowing a practitioner to mold the software to fill specific needs. Furthermore, using Abacus Private Cloud means I have a highly skilled tech team constantly monitoring all aspects of the software, the server, encryption, and off-site back-up of my data.

Cons: I would like to see the program develop a more robust word processing capability. It's very good as it is. But, I use MS Word extensively and would love to see some of the functionality of Word be available when entering data into Abacus.

CaseMap Customer Support's quick and concise response with a solution.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are many with CaseMap: the ability to build a medical chronology; the CaseWide graph to show the medical chronology in a visual format; linking names, organizations, documents, medicines, etc.; the filtering capability along with the ability to customize filters.

Cons: I wish I had more flexibility with the CaseWide graph: to have the ability to select or differentiate between two (or more) filters by using separate colors that would distinguish the filtered criteria on the graph; the ability to adjust the date range of graph to get rid of dead space on the graph.

Abacus' Hosted Quickbooks solution is total garbage

Mar 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Right now I can't think of a single one. The Cloud 9 functioned well until the September ransomware attach that took it down. We were then compelled by Abacus to move, yet again, to another server for "improved" security. We have two months in two conversions at this point.

Cons: We converted ourselves and multiple clients we host to Abacus "Secure" Hosted Quickbooks solution and in the last month we have not gone a single day without access problems. We run the risk of losing ten of thousands of dollars in customer relationship due to our selection of this provider.

Overall: Occasionally it has worked as intended.

Vendor Response

by Abacus Data Systems on April 17, 2018

Hello Colin, I'm so sorry to hear that you've had trouble using the program. Please reach out to Reviews@abacusnext.com and I'll have your case escalated

Still being held hostage by Abacus

Feb 12, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The software works great when you keep it local. Do not go to their cloud! You lose all control and every task is an act of Congress to get it going.

Cons: Every time we need to update another program, like Essential Forms, it takes weeks to get to someone in tech support who then has to confer with someone from Essential Forms. I get a different person every time I call. By the time they get back to me via their email help request, I have forgotten the details of the problem

Overall: Great for remote access, but then it is always slow, NO MATTER WHAT INTERNET CONNECTION I USE.

STAY AWAY. Abacus acquired Cloud9 and forced us to move. Cloud9 had better features and tech support

Jan 04, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The salesman who bullied us into moving from Cloud9 outright lied to me about an important feature (or lack thereof) on Abacus - webapp (see above). I was also under the impression that migration from Cloud9 to APC would be seamless since they own both companies. For the last 2 months I've spent at least 2 hours per day dealing with implementation issues and it's still not done. We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life. Hard to believe, but this company is worse to deal with than Comcast.

Compared to Cloud9 there are really no redeeming qualities. It's more expensive, it lacks many useful features of Cloud9 (such as web app and ease of login from any computer, which was great for logging in from client sites). Tech support response time is horrible and they never fix anything right the first time, which means you will spend hours and sometimes days trying to resolve issues that never should have come up in the first place.

Overall: I have absolutely nothing good to say about Abacus.

Our firm is a long term client of abacus. We love the APC version of the product.

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility is key. The APC allows us to work from anywhere, at any time, and make changes on the fly if needed. Our designated APC support TAM is very responsive and helps our firm be more productive.

Cons: The APC can sometimes be a little slow since access is generally impacted by internet speeds and how your system may interact with the product.

Overall: Flexibility and productivity

APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I most like (1) its reliability and security from any remote location and device, and (2) hot line customer service technical assistance within minutes of phoning in.

Cons: I would like to see the cost come down, but it is still a cost savings over managing our own network.

Vendor Response

by Abacus Data Systems on July 06, 2017

Thank you for your feedback and we are happy to serve you as your technology partner as your team grows over time!

Easy, intuitive, keeps us on track. Customer support is awesome, friendly, so helpful!

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! Including the support. Abacus is always 2 steps ahead with functions we didn't even know we needed but makes our work so much easier!

Cons: Seems a little slow sometimes. There seems to be a lag for the cloud to send the signal to print. Also we can email large file attachments. Not sure if this is an Abacus problem though.

Overall: Organization

Product is easy and self explanatory

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes my job easier. Easy to learn software. The system allows all the tools I need to use to be in one central location, whether it is contact information, calendar, emails, notes, etc. I love the Abacus Private Cloud. It allows me and my employer access to our information from anywhere we are. I have not had any issues with the software and we have it installed on my bosses laptop, smartphone and desktop.

Cons: Text is small, but that could be that I haven't figure out to make it larger in the settings. Sometimes when accessing our network from the cloud it tends to run a little slower.

Overall: Makes life easier to be able to access from the cloud.

Vendor Response

by Abacus Data Systems on April 17, 2018

Hi Amy, Thank you for your review! We're glad to hear that the software makes your job easier and you found it easy to learn. We're thrilled to have you as a customer and look forward to continuing our partnership. Best, The AbacusNext Team

Absolutely the most HORRIFIC experience dealing with an IT provider!!!!!!!

Jun 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Originally on Cloud9. Then pushed by sales people to move over to APC after Cloud9's cyber attack in Sept of 2017. With over 30 years years as CFO in mid-sized firms working with accounting software and interfacing with IT support, I have never dealt with the level of incompetency, poor service, and questionable ethics as I did with AbacusNext. The ONLY Pro is that I am no longer with them.

Cons: Promises made but not kept..... smoke and mirrors.
Inexperienced support staff ignorant of configuring / managing accounting applications.
Unable to properly configure and manage 2-factor authentication.
Results of the above was that many of my users (both staff and clients) could not access APC at all, or use certain apps once logged into APC, sometimes for weeks at a time.
Clients threatened to leave me due to Abacus's horrendous service.
SENIOR MANAGEMENT DID NOT WANT TO LISTEN, WOULD NOT RETURN MY REQUESTS TO TALK.

Overall: Absolutely NONE. Best thing is that I'm completely away from this company.

This program has it all

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been using this program for 7 years. We are currently on the cloud which is wonderful. I can access my client files from anywhere in the U.S. The customer support is quick and easy.

Cons: There are almost to many options. I am positive there are many more tools that I could be using but don't know about still.

The tech was knowledgeable, personable & he resolved the issue quickly and correctly the first time.

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use - people that are very familiar with high end technology and people that are new to cloud systems both find APC easy to use. As an administrator of the system - it's awesome that everything is secure.

Cons: The only con I see with this software is accessing it - we have to configure an RDP connection, which isn't difficulty or time consuming, but it would be nice to have a native means of access.

Overall: Security for users - ease of use - accessible from anywhere.

Printing large PDFs slow; many technical problems which may times take very long to get resolved.

Jun 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Handles both firm management and accounting; Ability to link matters, messenger capability; shared calendar

Cons: Technical problems-many of which remain open; cost; tech support has been spotty; lack of client portal; no consultation with users in coming up with new features.

Our experience overall has been positive.

Jul 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution. If they could not fix something immediately, they have worked on it after our phone call and called me back. I have had a call back on an issue 3 days later to make sure the problem was still resolved. The technicians have been courteous, resourceful, and quick to respond.

Cons: At times the system has been slow to respond. It feels like you are working through molasses as you wait for a response. APC and Office Tools don't always seem to talk to each other. I have an issue with my Quickbooks software that has not been resolved since we got on the system almost 6 months ago. Although I am happy that the technician has called and tried a few options over the weeks, it seems like it should be resolved by now. It does not seem to be a complex issue.

I have had a good experience for the most part, maybe a few too many times having to call support.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the support staff and IT people that I have dealt with and they are always able to fix the few problems we have had with the server environment. I don't have to constantly be thinking about backup programs and security, that's big.

Cons: We run Amicus Premium 2016 Billing software on the APC. Sometimes I have a problem and I don't know if I should call Amicus or Abacus regarding the Amicus-QuickBooks link. We have used Amicus for about 12 years and I was always able to handle these problems by myself or with a quick call to Amicus. We have had problems with Outlook and QuickBooks and were told that it might have something to do with an update or something, hopefully this will work a little more smoothly in the future. Sometimes these things are a bit of an inconvenience but I have always been able to get in touch with support and they have always satisfied.

Capterra-loader

They corrected my issues quickly and efficiently.

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can use the software anywhere and it is in real-time with updates from my staff. We can all work on the same document from different areas!

Cons: There is nothing worse than when the cloud goes down. The loss of connection can be either the internet or the cloud server but either way it is annoying!

Overall experience is good. Need more customer support to customize our needs.

Jul 31, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: hearing date automatic calculations. events from a rule are good for auto calendaring. Linking email and names is a plus.

Cons: the reminders don't fall into the calendar unless a time is designated.
the interface is outdated (screens are old and not visually appealing).

Overall: auto calendaring

My Ultimate Cloud Solution

Feb 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, interface is well defined.

Cons: Nothing

Overall: APC is a powerful cloud service. So far my experience with this system is good and works well in my office environment, home or on road. The real fact it is clear, simple and easy to use. But it takes time to understand all it's features. More over all it's environment are on one page and it saves me a lot of money in handling my business. The customer care support is available all the time and are quick to response. Thanks Abacus Private Cloud.

Recommendations to other buyers: It is pretty good if you are up with a business.

We had a rocky start, but for the last year everything has been great

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I really like being able to login from anywhere. Since I travel a lot I feel much more in control than I used to

Cons: I dislike that I have to call to get software updates. This sometimes takes longer than it should take

Amazing & Affordable Service

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My business uses APC to host our entire server because we do not have an on-site tech to manage a server and 11 computers for us. Having APC is imperative to our business and something we can't function without. The customer support has been outstanding and prompt every tim we've needed anything.

Cons: So far, no complaints! Total ease of use and grateful for that. I literally have nothing to say, so don't want to just type something here if I have no "cons"

Our experience with APC has been truly wonderful.

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The on boarding process as we moved to APC was very impressive. We had a dedicated person who worked with us on getting all our applications installed and setup. The support and reliability of the servers are also top notch.

Cons: It's hard to answer what I like least. If I had to answer, it would be the increased cost over hosting internally. However, the benefits outweigh the cost.

Great experience. Great customer services!

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use! Abacus is one of the easiest and best tools to use whether you're in accounting or legal.

Cons: NONE! The product is very easy to use and very friendly to those that are not in IT. The experience is great.