Best For

Organizations of all sizes and of all industries (healthcare, finance, law, etc.) can utilize NeoCertified's various secure platforms to meet both their state & federal email compliance requirements.

Product Details

Our Secure Email Solution is perfect for businesses of all sizes looking to protect both customer and employee personal information, while meeting federal and state-wide email compliance obligations, such as HIPAA / FINRA / FERPA / SEC & SOX. Whether you need to send sensitive emails from your phone, laptop, or tablet, we've got you covered. NeoCertified gives you the flexibility and assured protection that you're looking for. You can even start your free 7-day trial today!

Contact Details

NeoCertified

https://neocertified.com/

Founded in 2002

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

NeoCertified Secure Email Features

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Compliance Reporting
Incident Management
Policy Management
Sensitive Data Identification
Web Threat Management
Whitelisting / Blacklisting

NeoCertified Secure Email Reviews

Overall
5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 43 of 43 reviews

Showing Most Helpful

Showing 43 of 43 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Alicia G.
IT Officer
Banking, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
November 22, 2016

“NeoCertified-Great Product, Great People. ”

OverallWe have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.
ProsEase of use
ConsThe redirection to NeoCertifed from Office 365
Recommendations to other buyersThe admin portal is a great tool for reporting.

Vendor Response

By NeoCertified on January 27, 2017
Thanks, Alicia. We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in. Feel free to give us a call to discuss how we can better improve the solution to meet your needs.
Source: Capterra
November 22, 2016
Beth P.
VP Information Security
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 8, 2017

“NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.”

OverallAllowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.
ProsCustomer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.
ConsIn our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Vendor Response

By NeoCertified on August 8, 2017
Thanks so much, Beth! We are extremely pleased that Customer Connect is working out so well for you. We also appreciate the feedback and will pass along this information to our development team.
Reviewer Source 
Source: Capterra
August 8, 2017
Kelly M.
IT Coordinator
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 26, 2017

“User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.”

OverallEase of setup and portability. The plugin to outlook makes this seamless and user friendly. Setting up accounts can not be made any easier.
ProsThe support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!
ConsAbout the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Vendor Response

By NeoCertified on October 30, 2017
Thanks so much for the kind words, Kelly! If you ever need anything in the future, please don't hesitate to call or email. Peter Schaub
Reviewer Source 
Source: Capterra
October 26, 2017
Jim M.
President
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 21, 2019

“Secured Email Simplified.”

OverallNeocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.
ProsEase of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.
ConsIn the many years we've used the software and service, never had an issue.

Vendor Response

By NeoCertified on March 25, 2019
Thanks for the kind words, Jim. If you ever need anything, don't hesitate to contact me directly. Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
March 21, 2019
Kevin S.
Information Systems Director
Hospital & Health Care, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 7, 2017

“Neocertified Provides a Great End to End Encryption User Experience”

OverallHIPAA, and Privacy Compliance
ProsExtremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Vendor Response

By NeoCertified on September 11, 2017
Thanks for the kind words, Kevin. Let me know if you ever need anything in the future and I will be happy to help! Peter
Reviewer Source 
Source: Capterra
September 7, 2017
Avatar Image
Brian B.
IT Manager
Outsourcing/Offshoring, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Secure Email Encryption with Outstanding Customer Support”

OverallWe have been using NeoCertified for over 5 years now. The system is rock-solid, and the customer support that we have received over the years has been top-notch.
ProsStraight-forward, easy to use email encryption that works from virtually and platform
ConsCurrently no add-in for Gmail to allow for a more streamlined email encryption process.

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, Brian! We do now offer a Gmail integration at no additional charge, so feel free to start using it immediately from the Google Chrome Store. Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
December 18, 2018
Steve M.
IT Manager
Insurance, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 7, 2017

“very easy to install and simple instructions”

OverallOur company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.
ProsThe instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.
ConsSo far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Vendor Response

By NeoCertified on September 11, 2017
Thanks for the review, Steve! Let me know if you ever need anything in the future and I will be happy to help. Peter
Reviewer Source 
Source: Capterra
September 7, 2017
David V.
Director of IT
Non-Profit Organization Management, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
2/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 1, 2017

“NeoCertified has delivered a very straightforward and easy end-user experience ”

OverallWe utilize this software to maintain our HIPAA compliance will sending ePHI
ProsOur employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified
ConsFrom a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

Vendor Response

By NeoCertified on June 27, 2018
Thanks for your review, David! I am thrilled to hear that your employees enjoy how easy the product is to use. Please feel free to reach out to me directly about the Admin process. I'm confident we can accommodate you with any of the tools that you might need. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
November 1, 2017
Wayne E.
Network Admin
Paper & Forest Products, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 26, 2017

“Very good relationship”

OverallSecure e-mail between branches.
ProsSupport has been excellent. The times when I forgot how to do something, it was just a phone call and then they asked if I would just like them to take care of it.
ConsI really cannot say anything bad about NEO. We have never experienced any problems that could not be handled almost on the spot!

Vendor Response

By NeoCertified on October 30, 2017
Thanks so much for the kind words, Wayne. If you ever need anything moving forward, please don't hesitate to call or email. Peter Schaub
Reviewer Source 
Source: Capterra
October 26, 2017
Doug S.
IT Director
Banking, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 27, 2017

“Very positive overall. Great product at a reasonable price. ”

ProsThe admin console is great for centralized management, allowing for easy onboarding and email tracking. The product provides ease of use for our employees and recipients.
ConsThe Outlook add-in has all the necessary functionality and makes using NeoCertified easy for Outlook users. However, there have been issues with the add-in disabling itself. This is not a common issue, just trying to find something I like the least about this software.

Vendor Response

By NeoCertified on October 30, 2017
Thanks so much for the positive words, Doug! We are always updating and enhancing the experience for users and will continue to do so for the Outlook plug-in to limit any issues you have with it. Please let me know if you ever need anything moving forward. Peter Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
October 27, 2017
John A.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
March 16, 2017

“Don't even notice it's there...”

OverallWe did research on several of the mail encryption tools that are HIPAA compliant for our dental clinic. NeoCertified came out on top. For us, the best part of NeoCertified is how effortlessly it integrated with the Microsoft Outlook Mail system. It makes sending and receiving encrypted medical records easy like it should be!
ProsWe like NeoCertified because it is easy to use, easy to set up, and nearly invisible to the user.
ConsWe really didn't have any obstacles in purchasing, setup, or usage. It's a well thought out product.
Recommendations to other buyersWe have seen that many other small companies use this same software. It seems to be gathering steam!

Vendor Response

By NeoCertified on March 17, 2017
We're glad you're so pleased with our Secure Email Solution, John. Thanks for the kind words and let us know if we can do anything for you in the future!
Source: Capterra
March 16, 2017
Terry S.
QA/IT Manager
Individual & Family Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 28, 2017

“Our company has been using NeoCertified for the past 3 years with no issues and great success!”

OverallReliabilty, ease of use, great customer service.....
ProsAs an administrator I have found this product to be very reliable and meet company requirements with Hippa. The ease of use, reliability, and customer service are exceptional!

Vendor Response

By NeoCertified on November 29, 2017
Thanks so much, Terry, and please let me know if you ever need anything in the future. Peter Schaub
Reviewer Source 
Source: Capterra
November 28, 2017
Monika B.
Operations Manager
Insurance, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 10, 2019

“Simple and Affordable”

OverallExcellent customer service and easy to use via Microsoft Outlook. Overall, very happy with NeoCertified.
ProsSimple to use and affordable, especially for a smaller agency. Set-up was seamless and the modules to walk through set up were very clear.
ConsSome secure email recipients outside our organization were unable to receive the secure message due to their own firewall security protection, although that issue was infrequent.

Vendor Response

By NeoCertified on September 11, 2019
Thanks for the kind words, Monika! If you ever need anything in the future, don't hesitate to reach out to me directly. Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
September 10, 2019
John B.
IT Director
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 7, 2017

“I can't say good enough things about the service and support offered to me from NeoCertified”

OverallEncrypted email Hippa Compliant
ProsEasy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Vendor Response

By NeoCertified on September 11, 2017
Thanks, John! I really appreciate all of the kind words. Let me know if you ever need anything in the future. Peter
Reviewer Source 
Source: Capterra
September 7, 2017
Allison B.
Operations Director
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 3, 2017

“Very easy to install and implement, good customer service and support”

ProsEasy to use. Easy to implement. Reliable and inexpensive compared to similar tools. Can be used by both software savvy folks and beginners.
ConsDoesn't have some of the bells and whistles of other software but it's significantly less expensive.

Vendor Response

By NeoCertified on November 6, 2017
Thanks for the kind words, Allison! If you ever need anything in the future, don't hesitate to give me a call or shoot me an email. Peter Schaub
Reviewer Source 
Source: Capterra
November 3, 2017
Maria M.
Administrator
Insurance, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 9, 2019

“Wonderful Product and Great Customer Service - Highly Recommended”

OverallAllows us to send and receive health insurance documents containing highly sensitive information without worry.
ProsWe have been completely happy with the service. NeoCertified is simple to install and use, reliable, efficient, cost effective, and offers great customer service.
ConsNo complaints - a client or two had trouble logging in to access the secure email once or twice but the error was on their end.

Vendor Response

By NeoCertified on September 10, 2019
Thanks so much for the kind words, Maria! If you ever need anything, feel free to contact me directly. Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
September 9, 2019
Ashwin M.
Public Health Innovation Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
September 8, 2017

“NeoCertified was the perfect HIPAA-HITECH compliance solution for encrypted emails for us.”

ProsEase of use for: the sender, the receiver and the administrator when it comes to the transmission of HIPAA compliant electronic mail. No headache solution: - Minimal training required. No investment in any complicated hardware. Outlook plugin for Microsoft Outlook 2007 worked great when we were using that that platform.
ConsThough we really do not have any complaints about NeoCertified, getting a Business Associtaes Agreement in place took a while.

Vendor Response

By NeoCertified on September 11, 2017
Hi Ashwin, Thanks so much for the review! I personally want to apologize for the delay in getting the BAA in place. It was a bit of a new process for us at the time. Peter
Reviewer Source 
Source: Capterra
September 8, 2017
Casey M.
Office Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 26, 2018

“Its been great!”

ProsIt is so easy to use for both myself and the offices we send information to.
ConsI don't have any complaints.

Vendor Response

By NeoCertified on July 27, 2018
Thanks so much for the kind words, Casey! If you ever have any questions or concerns, don't hesitate to reach out to me. Peter Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
July 26, 2018
Tracy H.
Therapist
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
March 7, 2018

“I found this secured email program fairly easy to learn, but a bit awkward to use.”

ProsFairly easy to learn. Someone looked into programs and suggested this one, so I did not research others.
ConsA bit awkward to use; particularly when I am attaching documents in it (which has often been why I needed to use it). I have saved drafts and the attachments I added disappeared by the time I went back to the draft, even if it was just a few hours later.

Vendor Response

By NeoCertified on June 27, 2018
Hi Tracy, Thank you for your honest feedback. I will make a note of this, so that we can make this a much smoother process for you in the future. If you have any other questions or comments, feel free to reach out to me directly. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
March 7, 2018
David W.
Director
Medical Practice, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 8, 2017

“As a large agency we have tried several secure email solutions and have found NeoCertified the best.”

ProsEase of use and outlook plugin makes the software easy to use. Great support when we have questions.

Vendor Response

By NeoCertified on November 9, 2017
Thanks for the kind words, David. If you ever need anything in the future, don't hesitate to reach out to me personally. Peter Schaub
Reviewer Source 
Source: Capterra
November 8, 2017
Tiffany G.
Office Manager
Individual & Family Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 18, 2019

“LOVE IT!”

OverallWe are extremely pleased with the customer service! We always get a quick response and they stay with you until the problem is solved.
ProsThis product has been a life saver for our small non-profit! We love the features available like email retraction. It is very cost effective for our organization. We love that you can use an app from your phone as well.
ConsIt is not easy to use with Apple products. You have to purchase something to make it compatible which adds to the expense.

Vendor Response

By NeoCertified on March 22, 2019
Thanks for the kind words, Tiffany. We are looking into better enhancing our integration with Apple products and can hopefully get that streamlined for you and other Apple users. Let me know if you have any other feedback or comments. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 18, 2019
Sedeana B.
dental assistant/receptionist
Medical Practice, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 21, 2019

“Wonderful service”

ProsThe ease of use is great! It allows our office to send emails securely with no worries.
ConsRecipients have a bit of a hard time opening the emails every now and then.

Vendor Response

By NeoCertified on April 1, 2019
Thanks for the kind words, Sedeana! Please let me know if you need anything moving forward. Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
March 21, 2019
Jim M.
Program Manager
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 5, 2019

“An Excellent Product”

ProsIt allows us to submit sensitive information without fear of being compromised.
ConsIt does require a new, non-Neocertified customer recipient to create an account in order to view the message. Large organizations with transient staff that get few messages from us sometimes do not log in to view the messages sent.

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, Jim! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 5, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 25, 2018

“This is a great option to send protected files”

ProsI work in a medical facility and the emailing of records and x-rays is sometimes needed. This service protects both parties and makes sure that it is only viewed by the intended receiver.
ConsNot many cons to add - however there were sometimes that there was some password issues and the receiver was not able to open the files. It caused a delay in patient care.

Vendor Response

By NeoCertified on June 27, 2018
Hi there, I personally apologize for any password issues that you or any of your staff might have encountered. Please feel free to contact me directly with any questions or comments you might have, and we can figure out a way to better expedite the process next time. Thanks Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
June 25, 2018
Jen R.
Team leader
Health, Wellness and Fitness, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Have had some glitches but overall, good product!”

OverallGood. Team members at work who are high volume use it often and helps us align to HIPAA regs.
ProsMakes communication between our clinicians private and let's us know when our email we're opwned.
ConsMy boss is having a major glitch with getting team member emails. This caused a major timing issue in submitting assessments. Client was very upset! It may have aggravated a case that was already challenging.

Vendor Response

By NeoCertified on March 22, 2019
Hi Jen, I will look into the glitch that you had mentioned to make sure that we get that fixed for you. Let me know if you have any other questions or comments. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 12, 2019
Jackie C.
HR Manager
Human Resources, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 5, 2019

“Neocertified was a better fit than our previous Zixmail”

OverallWe are able to send private information such as Protected Health Information, Protected personal/wage information with confidence that it is making it to its destination in a secure manner.
ProsWe found Neocertified after searching for a replacement for our Zixmail since it wasn't working with my newly updated Windows 10. Neocertified is a simpler process when sending a protected email/attachments as it doesn't require you to authorize every time you do such. Plus, with they are concerned with the PHI under HIPAA as they required some authorizations to move forward which leads me to believe that they are really taking stock in ensuring that the information transmitted meets the security requirements, etc.
ConsSince we started using Neocertified in November of 2018, we haven't encountered any problems.

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, Jackie! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 5, 2019
Megan B.
Executive Director
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 19, 2018

“Excellent product and exceptional customer service.”

ProsThis program is perfect for our purposes and has proven to be efficient and more cost-effective than the previous program we had in place. I appreciate the layout, the way the email sends notifications when the recipient has viewed the email, and also the formatting.
ConsI have not yet experienced any cons regarding this software. I am completely satisfied with this product and those I have experienced in sales and tech support.

Vendor Response

By NeoCertified on July 23, 2018
Thanks for the kind words, Megan. If you need anything in the future, don't hesitate to ask. Peter Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
July 19, 2018
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Lucas L.
IT Support Specialist
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 20, 2018

“Just what we needed to send secure, sensitive information via email for a reasonable price”

OverallWe have a secure way to send sensitive information via email.
ProsNeoCertified was easy to setup on our PCs, the Outlook plug-in makes sending secure emails a breeze and is very easy for users to learn and use. The pricing was great as well!
ConsTo be honest, there isn't anything I dislike about it. The thing I like lease is that I hadn't stumbled across it earlier, we only found out about it due to a referral from another company that was using it.

Vendor Response

By NeoCertified on April 23, 2018
Thanks so much for the review, Lucas! Please let me know if you have any further questions or comments in the future! -Peter Schaub, President & CEO
Reviewer Source 
Source: Capterra
April 20, 2018
Leslie G.
HR Director
Import and Export, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 12, 2017

“I absolutely love NeoCertified. ”

ProsNeoCertified is convenient, reliable and very user-friendly. I have had very few issues (which were actually user-error / my own fault) but tech support jumped right in and saved the day. I would recommend this product to anyone looking for a safe and secure method to send emails.

Vendor Response

By NeoCertified on June 27, 2018
Thanks so much for your feedback, Leslie! I'm glad that you're enjoying the product. If you ever have any questions or comments about our products, please feel free to contact me directly. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
December 12, 2017
Elise B.
physician
Hospital & Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 22, 2018

“Amazing value for a small business”

ProsI needed a way for new patients to reach out to us off-hours and Neocertified does just that in a secure manner.
ConsIt would be easier to reply to email than to have to create new

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, Elise! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
September 22, 2018
Verified Reviewer
Higher Education, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 18, 2018

“Highly Recommended”

OverallCustomer service is truly important to us and the NeoCertified team is always very responsive to technical assistance questions or needing to add additional accounts. We are truly pleased with their software and support services and would highly recommend.
ProsThe software is very easy to use and syncs well with outlook.
ConsThere is nothing we were displeased with.

Vendor Response

By NeoCertified on September 20, 2018
Thanks so much for the positive review. If there is anything we can do to make your experience with our software more enjoyable, please let us know. Peter J. Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
September 18, 2018
Monika B.
Operations Manager
Insurance, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Superb service & affordable encryption”

ProsSo easy to install and use. The customer service has also been fantastic...prompt, friendly and thorough. We are a small agency and this service has suited us very well.
ConsNothing to share. I have been vert satisfied with this software.

Vendor Response

By NeoCertified on March 28, 2019
Thanks for the kind words, Monika! If you ever need anything, don't hesitate to contact me directly. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
March 26, 2019
Christopher C.
CEO
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 14, 2019

“Finally”

OverallI have been impressed with my ability to reach their team with questions and for help. Two thumbs up!
ProsThe software was easy to install and is intuitive for me as well as for folks receiving secure email. I have used too many solutions that are too complicated.
ConsI wish the first time a user signed it... it would be a little more clear that they should create their password instead of signing in with one.

Vendor Response

By NeoCertified on March 22, 2019
Hi Christopher, Thanks for the feedback! We are currently underway with a new UI/UX refresh and can hopefully make that more clear for the end-recipient. Let me know if you have any other questions or comments. Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 14, 2019
Ryon P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
April 3, 2017

“Safe, Secure, Affordable, & User Friendly!”

OverallWe use and are a re-seller of NeoCertified secure email. We not only use it for our own office but we like it so much we recommend it to all of our clients. It is a great way to communicate sensitive information in a secure manner. It is by FAR the best value product in the market. We would recommend NeoCertified to anyone looking for a form of secure email communication!

Vendor Response

By NeoCertified on April 5, 2017
Thanks so much, Ryon! Let us know if we can of help at any time while using our secure solutions.
Source: Capterra
April 3, 2017
Kordel L.
Compliance Officer
Non-Profit Organization Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 2, 2018

“Great product for the price”

OverallOverall, we are very happy with it and would recommend it to others.
ProsIntegrates seamlessly to Outlook, and requirements for recipients is less cumbersome than other options we considered. It was also one of the most affordable options.
ConsOne of our users had difficulties setting up the Outlook plug-in that took repeated conversations with support, but it set up easily for most of our participants.

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, Kordel! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
November 2, 2018
Scott K.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Source: Capterra
April 3, 2017

“Great solution.”

OverallTested a few highly-rated encryption email solutions. Found NeoCertified to be the most flexible and efficient for deployment and highest in customer satisfaction. The others products were good, too - I just found NeoCertified to stand out a bit more, especially value-wise. Highly recommend.

Vendor Response

By NeoCertified on April 5, 2017
Thanks for the kind words, Scott. We're glad you're pleased with our secure solutions. Let us know if we can be of any help at any time!
Source: Capterra
April 3, 2017
Jerome W.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
November 30, 2016

“They are GREAT”

OverallI use the service for both a Foster family agency and a counseling center. If you want a piece of mind and your business requires a secure encrypted e-mail look no further. I have recommended Neo Certified to other social service agencies in the area.

Vendor Response

By NeoCertified on January 27, 2017
Thanks, Jerome. We appreciate the kind words and the recommendations. If you ever have any questions about our solutions, feel free to give us a call!
Source: Capterra
November 30, 2016
Lucy A.
Manager
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 9, 2019

“Encrypted email ”

OverallPerhaps it would help is a little tutorial were given to new users.
ProsI like the Security and knowing it is encrypted
ConsTakes time every time you need to write a message. Downloads are annoying too.

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, Lucy! I will take that feedback into consideration. Possibly releasing a tutorial video for new users would help streamline the process. Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 9, 2019
Cindy N.
Program Support Specialist
Individual & Family Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 11, 2018

“NeoCertified Review”

ProsEasy to purchase, quick and easy set-up, simple to use and great customer support. I would recommend this product to anyone needing secure e-mailing service.
ConsSlight confusion in understanding what to click on to pull up sent e -mails

Vendor Response

By NeoCertified on September 12, 2018
Thanks for the kind words, Cindy. I really appreciate it. Please contact me directly if you have any questions or comments in the future. Thanks so much! Peter J. Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
September 11, 2018
Joanna W.
Clinical Director
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 19, 2018

“The company is easy to work with.”

ProsEasy to use and the cost is reasonable for a small company. The representalives are quick to respond and attentive.
ConsWe have only been using it for few months but so far there is nothing that we are not pleased with.

Vendor Response

By NeoCertified on July 23, 2018
Hi Joanna, Thanks for the kind words. If you need anything in the future, please feel free to contact me directly. Peter Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
July 19, 2018
Travis T.
Database Administrator
Non-Profit Organization Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 5, 2018

“NeoCertified has become a valuable tool in ensuring we have secure data communications.”

ProsThe software has many great features for a very affordable price. I have confidence that the communications are secure.
ConsThe user interface of the web portal looks and feels a little out-dated. IT could use a bit of a face-lift.

Vendor Response

By NeoCertified on June 6, 2018
Thanks for the review, Travis. Let me know if you ever need anything moving forward. Peter Schaub President & CEO, NeoCertified
Reviewer Source 
Source: Capterra
June 5, 2018
Edward C.
Psychologist
Hospital & Health Care, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Easy to Use”

ProsEasy to use, gets the job done, good price
ConsWaiting for coverage of text messages besides email

Vendor Response

By NeoCertified on March 22, 2019
Hi Edward, Thanks for the kind words! We are hoping to have text message encryption down the line someday and will gladly let you know when it's available! Peter Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 12, 2019
John P.
Owner
Insurance, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 5, 2019

“solid product with support”

ProsLets me know when my message has been read by person i sent it to
ConsNothing, I have no complaints except this survey won't let me exit

Vendor Response

By NeoCertified on February 12, 2019
Thanks for the kind words, John! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Reviewer Source 
Source: Capterra
February 5, 2019