--- title: "NeoCertified Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NeoCertified Software - reviews, pricing plans, popular comparisons to other HIPAA Compliance products and more." source_url: "https://www.capterra.com/p/155842/NeoCertified-Secure-Email/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # NeoCertified Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NeoCertified ## What is NeoCertified? Our Secure Email Solution is perfect for businesses of all sizes looking to protect both customer and employee personal information, while meeting federal and state-wide email compliance obligations, such as HIPAA / FINRA / FERPA / SEC & SOX. Whether you need to send sensitive emails from your phone, laptop, or tablet, we've got you covered. NeoCertified gives you the flexibility and assured protection that you're looking for. You can even start your free 7-day trial today! ## What is NeoCertified used for? [HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)[Email Security](https://www.capterra.com/email-security-software/)[Secure Email Gateway](https://www.capterra.com/secure-email-gateway-software/) Top alternative Featured Overall rating Based on 104 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Flat Rate, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NeoCertified?[Manage this product listing](https://www.g2.com/products/neocertified-secure-email/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NeoCertified 4.9 (104) VS. [5.0 (20)](https://www.capterra.com/p/218859/Trustifi/#reviews) Starting Price $99 Flat Rate, Per Year Starting Price $6 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (104) Ease Of Use 4.8 (860) Value For Money 4.9 (97) Value For Money 4.9 (787) Customer Service 4.9 (91) Customer Service 4.9 (764) ## NeoCertified alternatives [4.9 (50)](https://www.capterra.com/p/206740/Libraesva-Email-Security/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (39)](https://www.capterra.com/p/227959/Virtru/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (860)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) [4.8 (682)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178722/ClinicSense/) [View all alternatives](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/alternatives/) ## FAQs about NeoCertified Overview ### What problems does NeoCertified solve? NeoCertified solves the challenge of securely exchanging sensitive documents, including PHI, tax records, account numbers, and Social Security information, without leaving familiar email workflows. Outlook and Gmail integrations support one-click encrypted sending, while delivery and read notifications document access. Healthcare, social services, accounting firms, and small businesses benefit most. Answer based on 43 reviews Overview ### Which roles and teams benefit most from NeoCertified? NeoCertified is most used by business owners, presidents, CEOs, and executive directors who need secure document delivery and visibility into important communications. Office and operations managers handle routine administrative correspondence, while IT managers and directors oversee secure access and delivery processes. Legal, healthcare, and investigative professionals send confidential records with documented receipt. Answer based on 101 reviews Overview ### What company size and industries is NeoCertified built for? NeoCertified is built for organizations of all sizes and industries, with small businesses representing 90% of reviewers and Hospital & Health Care the leading sector at 17%. It also serves medical practices (12%), insurance organizations (11%), and midsize businesses (9%) for HIPAA compliance, the most common use case at 61%. Answer based on 104 reviews Features and Usability ### What are the key features of NeoCertified? NeoCertified includes encrypted secure email, HIPAA compliance, and secure document transfer for protected health information and other sensitive data. Core features include Outlook and Gmail integrations, email tracking with read notifications, and centralized email monitoring. Customer Connect provides a secure portal for recipients to send documents, while mobile access supports secure communication away from the office. Answer based on 57 reviews Pricing ### How much does it cost and what fees or limitations are included? NeoCertified starts at $59 per year for Lite User and Non-profit plans. Standard costs 99 annually, Gold 199, and Enterprise 79 per license annually with a 50-license minimum. A free version, 7-day trial, and 30-day refund policy are available. Lite User limits secure email to eight messages monthly; one reviewer cited added Apple compatibility expense. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does NeoCertified integrate with? NeoCertified integrates with Microsoft Outlook through an Outlook add-in for sending and receiving secure email from the existing mail client. Users can select a secure-send option within Outlook, while NeoCertified can also operate as a standalone email platform when an Outlook connection is not used. Answer based on 35 reviews Getting Started and Support ### What training and onboarding options does NeoCertified offer? NeoCertified provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup with an instructor, webinars cover product information in a group format, and documentation offers written reference material for self-paced review and step-by-step checking. Answer based on 3 reviews Getting Started and Support ### What customer support options does NeoCertified offer, and how do users rate the experience? NeoCertified offers email/help desk, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, responsive, professional, and willing to stay engaged until issues are resolved, including setup and Outlook add-in problems. One reported frustration involved a major email-delivery glitch that caused a missed assessment deadline. Answer based on 32 reviews Security ### How does NeoCertified handle data security and access control? NeoCertified uses email encryption for sending and receiving sensitive documents, including PHI, medical records, tax data, and other confidential information. Outlook, Gmail, and Chrome integrations support secure email workflows, while Customer Connect provides a portal or link for customers to submit sensitive data. Recipients create passwords, though password resets, account setup, and file access can occasionally cause delays. Answer based on 57 reviews ## Features AI summary Based on 471 HIPAA Compliance reviews Capterra data shows that buyers of HIPAA Compliance software rank the following features as their top priorities: - **HIPAA Compliant** (**84%** of reviewers rated this feature as critical) - **Data Security** (**82%**) - **Compliance Management** (**68%**) NeoCertified supports all three features that reviewers rate most important: **HIPAA Compliant**, **Data Security**, and **Compliance Management**. Together, these capabilities help businesses protect sensitive health information, stay aligned with regulatory requirements, and manage ongoing compliance tasks more effectively, allowing teams to reduce risk and maintain trust. HIPAA Compliant 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Data Security 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Compliance Tracking 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Email Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Archiving & Retention 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes NeoCertified 22 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Safeguard confidential data and meet compliance regulations Ability to restore deleted, hidden, or lost data from an email server/system Protect sensitive data for digital privacy Use filters to process, organize and categorize emails to identify spam, malware and other unwanted messages Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Convert data into a code for security Move files across different systems or networks Compliant with HIPAA, which sets standards for sensitive patient data protection Access the system via a mobile application Timed notification for any upcoming task, deadline, appointment, or activity Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. At least a username and password is required to access the system Identify sensitive or personal information collected from users Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Get Advice We can help you find the software with the features you need. Features 4.8 (104) 4.8 Based on 104 reviews ## Pricing Value for money 4.9 (97) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/pricing/) Standard $99.00 Flat Rate,Per Year It includes: - 24/7 Customer Support - Apple + Android Apps - FCRA - FINRA - Free HIPAA BAA - GLBA - Google Chrome Extension - HIPAA - Microsoft Edge Extension - Office 365 Button - Outlook 2019 Button - Recipients Reply For Free - SEC - Send Unlimited Messages - SOX Gold $199.00 Flat Rate,Per Year It includes: - 24/7 U.S. Support - 50gb Storage (Included) - Customerconnect Secure Form (Included) - Free Apple + Android Apps - Free HIPAA BAA - Google Chrome Extension - Large-File Transfer - Office 365 Button - Outlook 2019 Button Lite User $59.00 Flat Rate,Per Year It includes: - 1gb Storage - 24/7 Customer Support - Apple + Android Apps - Free HIPAA BAA - Google Chrome Extension - Lite Usage: Limited To 8 Secure Email Messages Per Month - Microsoft Edge Extension - Office 365 Button - Outlook 2019 Button Non-profit $59.00 Per Year It includes: - 1gb Storage - 24/7 Customer Support - Apple + Android Apps - Free HIPAA BAA - Gmail Chrome Extension - HIPAA Compliant & Free BAA - Microsoft Edge Extension - Office 365 Button - Outlook 2019 Button - Unlimited Secure Email Messages Enterprise $79.00 Flat Rate,Per Year It includes: - 24/7 U.S. Support - 50gb Storage (Included) - 7-Day Free Trial - Apple + Android Apps - Company-Level Encryption Key - Customerconnect Secure Form (Included) - Free HIPAA BAA - Google Chrome Extension - Large-File Transfer - Office 365 Button - Outlook 2019 Button Value for money 4.9 (97) 4.9 Based on 97 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (91) 4.9 Based on 91 reviews ## User reviews Overall rating 4.9 Based on 104 reviews Filter by rating Counts reflect reviews available in this feed. 5(90) 4(14) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Brian B. IT Manager Used the software for: 3-5 years ### "Secure Email Encryption with Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2018 We have been using NeoCertified for over 5 years now. The system is rock-solid, and the customer support that we have received over the years has been top-notch. Pros Straight-forward, easy to use email encryption that works from virtually and platform Cons Currently no add-in for Gmail to allow for a more streamlined email encryption process. SA System Administrator System Administrator Used the software for: Less than 1 year ### "Neocertified. Easy to use and affordable. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 I am very pleased with the results. We feel safe that we are HIPAA compliant now. Pros The ease of use and it has an extension. Also the price works for us since we're a non profit organization Cons I wish it was integrated with more platforms. It would be ideal if it had more integrations OM Office Manager Office Manager Used the software for: 3-5 years ### "Easy Add-in for MS Outlook" 4.0 March 17, 2021 Easy to use software to securely send sensitive information. Pros It's very easy to send an email securely. Cons Having to always enter a password when accessing a secure email. Clients also sometimes have trouble opening emails sent via NeoCertified. Do not like the mailbox size limitation and having to periodically delete sent emails, but also delete the trash to be able to continue to send and receive secure emails. IM IT Manager IT Manager Used the software for: Less than 1 year ### "Just what we were looking for!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2022 Certain departments in our office deal with sensitive data that needs HIPAA compliance. NeoCertified allowed us to buy a small number of licenses, since we only had a couple of users in need of this kind of security. Every other company we researched was forcing us to buy an expensive license for our entire domain. NeoCertified also plugged in perfectly with Rackspace, our email provider. So if you're in a municipality or business and only have a few users that need HIPAA compliance, NeoCertified is the clear way to go. Pros \*Integration with our Rackspace email system \*Ease of use for the user \*Easy to train my users with \*Outlook plugin \*AWESOME pricing \*Super easy to implement into our system, virtually no setup on my end. Cons I'm so pleased with NeoCertified for our county's purposes, I have no cons to list here. CN Clinic Nurse Manager Clinic Nurse Manager Used the software for: Less than 1 year ### "If you are wondering should I get it the answer is yes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 The experience has been great from start to finish. Pros For the price point it is perfect and does what I need it to do. It has been great to use and so easy to figure out. Cons I wish it didn't go to people's spams but I dont know if this is something they can prevent. Otherwise it is perfect. BB BUSINESS BANKER BUSINESS BANKER Used the software for: Less than 1 year ### "KEEP IT SAFE, KEEP IT SECURED, KEEP IT NEOCERTIFIED!" 5.0 May 20, 2021 All in all though, I find that it is very easy to set up and use. I rely very heavily on it because of the type of work that I do and the sensitivity of the information that I have to disperse. I think once I started using this, there was just no way for me to go back to anything else. I LOVE this program and I think that if you were to try it and compare it to others out there, you will feel the same way. Pros This software is a lifesaver. Since the pandemic, we know that conducting business has definitely changed from what we are used to. Business does not come to a grinding halt though so we need to think outside of the box on how to get things done. I was turned on to NeoCertified by our IT Department and I swear, it is really the best thing that I could have hoped for. This is the product to have if you need to send sensitive information via e-mail. Cons I am not quite sure if it is a part of the programming or what, but what I do not like is the fact that after you have so much information in your OUTBOX, INBOX, DELETE BOX, etc. and you try to send an e-mail, you will get an error message that you need to delete some files to free up space. For me, this is a pain because I get and send a lot of information this way and so I use up my space and I don't know if there is a way that you can be warned beforehand that you are reaching capacity rather than waiting until you are already at capacity and cannot send any e-mails at all. Ray K. COO Used the software for: 3-5 years ### "Seamless Integration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2021 Privacy in data Pros Easy to use. Google plugin! Great product support Cons None I don’t have any complaints. We use it daily BM Board Member Board Member Used the software for: 3-5 years ### "This is a great option to send protected files" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2018 Pros I work in a medical facility and the emailing of records and x-rays is sometimes needed. This service protects both parties and makes sure that it is only viewed by the intended receiver. Cons Not many cons to add - however there were sometimes that there was some password issues and the receiver was not able to open the files. It caused a delay in patient care. Lucas L. IT Support Specialist Used the software for: Less than 1 year ### "Just what we needed to send secure, sensitive information via email for a reasonable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2018 We have a secure way to send sensitive information via email. Pros NeoCertified was easy to setup on our PCs, the Outlook plug-in makes sending secure emails a breeze and is very easy for users to learn and use. The pricing was great as well! Cons To be honest, there isn't anything I dislike about it. The thing I like lease is that I hadn't stumbled across it earlier, we only found out about it due to a referral from another company that was using it. DO Director of Thomas J. Gamble Civic Institute Director of Thomas J. Gamble Civic Institute Used the software for: Less than 1 year ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2018 Customer service is truly important to us and the NeoCertified team is always very responsive to technical assistance questions or needing to add additional accounts. We are truly pleased with their software and support services and would highly recommend. Pros The software is very easy to use and syncs well with outlook. Cons There is nothing we were displeased with. [View all Reviews](https://www.capterra.com/p/155842/NeoCertified-Secure-Email/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs NeoCertified](https://www.capterra.com/compare/155842-195467/NeoCertified-Secure-Email-vs-Care-Patron)[ClinicSense vs NeoCertified](https://www.capterra.com/compare/155842-178722/NeoCertified-Secure-Email-vs-ClinicSense) [Alleva vs NeoCertified](https://www.capterra.com/compare/155842-180899/NeoCertified-Secure-Email-vs-Alleva)[SpamTitan vs NeoCertified](https://www.capterra.com/compare/155842-168436/NeoCertified-Secure-Email-vs-SpamTitan)