NeoCertified

NeoCertified Secure Email

5 / 5 10 reviews

Who Uses This Software?

Organizations of all sizes and of all industries (healthcare, finance, law, etc.) can utilize NeoCertified's various secure platforms to meet both their state & federal email compliance requirements.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/year/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • NeoCertified
  • neocertified.com/
  • Founded 2002
  • United States

About NeoCertified Secure Email

Our Secure Email Solution is perfect for businesses of all sizes looking to protect both customer and employee personal information, while meeting federal and state-wide email compliance obligations, such as HIPAA / FINRA / FERPA / SEC & SOX. Whether you need to send sensitive emails from your phone, laptop, or tablet, we've got you covered. NeoCertified gives you the flexibility and assured protection that you're looking for. You can even start your free 7-day trial today!


NeoCertified Secure Email Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

NeoCertified Secure Email Reviews Recently Reviewed!

NeoCertified was the perfect HIPAA-HITECH compliance solution for encrypted emails for us.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for: the sender, the receiver and the administrator when it comes to the transmission of HIPAA compliant electronic mail.
No headache solution: - Minimal training required.
No investment in any complicated hardware.
Outlook plugin for Microsoft Outlook 2007 worked great when we were using that that platform.

Cons: Though we really do not have any complaints about NeoCertified, getting a Business Associtaes Agreement in place took a while.

Vendor Response

by NeoCertified on September 11, 2017

Hi Ashwin, Thanks so much for the review! I personally want to apologize for the delay in getting the BAA in place. It was a bit of a new process for us at the time. Peter

I can't say good enough things about the service and support offered to me from NeoCertified

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Overall: Encrypted email Hippa Compliant

Vendor Response

by NeoCertified on September 11, 2017

Thanks, John! I really appreciate all of the kind words. Let me know if you ever need anything in the future. Peter

Neocertified Provides a Great End to End Encryption User Experience

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Overall: HIPAA, and Privacy Compliance

Vendor Response

by NeoCertified on September 11, 2017

Thanks for the kind words, Kevin. Let me know if you ever need anything in the future and I will be happy to help! Peter

very easy to install and simple instructions

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Cons: So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Overall: Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.

Vendor Response

by NeoCertified on September 11, 2017

Thanks for the review, Steve! Let me know if you ever need anything in the future and I will be happy to help. Peter

NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons: In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Overall: Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Vendor Response

by NeoCertified on August 08, 2017

Thanks so much, Beth! We are extremely pleased that Customer Connect is working out so well for you. We also appreciate the feedback and will pass along this information to our development team.

Safe, Secure, Affordable, & User Friendly!

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use and are a re-seller of NeoCertified secure email. We not only use it for our own office but we like it so much we recommend it to all of our clients. It is a great way to communicate sensitive information in a secure manner. It is by FAR the best value product in the market. We would recommend NeoCertified to anyone looking for a form of secure email communication!

Vendor Response

by NeoCertified on April 05, 2017

Thanks so much, Ryon! Let us know if we can of help at any time while using our secure solutions.

Great solution.

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Tested a few highly-rated encryption email solutions. Found NeoCertified to be the most flexible and efficient for deployment and highest in customer satisfaction. The others products were good, too - I just found NeoCertified to stand out a bit more, especially value-wise. Highly recommend.

Vendor Response

by NeoCertified on April 05, 2017

Thanks for the kind words, Scott. We're glad you're pleased with our secure solutions. Let us know if we can be of any help at any time!

Don't even notice it's there...

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like NeoCertified because it is easy to use, easy to set up, and nearly invisible to the user.

Cons: We really didn't have any obstacles in purchasing, setup, or usage. It's a well thought out product.

Overall: We did research on several of the mail encryption tools that are HIPAA compliant for our dental clinic. NeoCertified came out on top. For us, the best part of NeoCertified is how effortlessly it integrated with the Microsoft Outlook Mail system. It makes sending and receiving encrypted medical records easy like it should be!

Recommendations to other buyers: We have seen that many other small companies use this same software. It seems to be gathering steam!

Vendor Response

by NeoCertified on March 17, 2017

We're glad you're so pleased with our Secure Email Solution, John. Thanks for the kind words and let us know if we can do anything for you in the future!

They are GREAT

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use the service for both a Foster family agency and a counseling center. If you want a piece of mind and your business requires a secure encrypted e-mail look no further. I have recommended Neo Certified to other social service agencies in the area.

Vendor Response

by NeoCertified on January 27, 2017

Thanks, Jerome. We appreciate the kind words and the recommendations. If you ever have any questions about our solutions, feel free to give us a call!

NeoCertified-Great Product, Great People.

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: The redirection to NeoCertifed from Office 365

Overall: We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.

Recommendations to other buyers: The admin portal is a great tool for reporting.

Vendor Response

by NeoCertified on January 27, 2017

Thanks, Alicia. We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in. Feel free to give us a call to discuss how we can better improve the solution to meet your needs.