Pros: The concept is excellent and it seems to work well with a one-way sync for many platforms. A few members of the support team have been helpful.
Cons: Where to start... we were misled from day one. Our particular integration scenario happened to be a unique situation for their team - our impression was that they had done integrations with these systems all the time ( they had, just mostly with other systems, and only in one direction). So that's enough to know that there are most definitely going to be issues. Given the team is based on the east coast, responsiveness is very subject to time zone. So time zone plus definite issues means problems take days/weeks to solve. Lastly, there are seemingly basic tasks that the platform just can't handle - it can't pull email records from Pipedrive. "you can integrate two CRM systems and share all the data... except email" -> not helpful and not disclosed during the sales process. I complained to their product manager... and I got back: "It wasn't specified it in the service agreement and have no plans to develop it, so we're not obligated to do it". In retrospect, we should have done more due diligence - that's very obvious. In the end, there was no information shared in the sales cycle that our situation was unique and that there may be limitations, the product ended up not working to our expectations, they relied on specific details in the contract to explain that our expectations were misguided, and ended up communicating all this poorly while not offering any helpful fix. Do you want to do business with a culture like this?
We used this to clean up our data across our various systems and departments.
Jun 15, 2017
The Center for Vision & Values
Higher Education, 201-500 employees
Used the software for: Less than 6 months
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Really liked how this product paired our data across our systems and allowed us to avoid duplication--or triple records for that matter. The data sync process was also very smooth.
Cons: It was kind of costly. We only had three systems and departments to clean up data for so I am sure it would be very valuable for a business that uses many systems.
Overall: Was easily able to reduce duplication in our records.