# Flipdish Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Flipdish the right Online Ordering solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156603/Flipdish/reviews --- Flipdish 4.8 (112) [View alternatives](https://www.capterra.com/p/156603/Flipdish/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Flipdish Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The order website looks nice and the UI is generally nice.“ November 19, 2024 Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “We rely on their kiosk and payment system for our restaurant, but the devices have been plagued with persistent issues.“ November 19, 2024 TL Till L ceoHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “UX is nice and intuitive.“ April 10, 2024 Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “They repeatedly provide generic advice and fail to address the core problems.“ November 19, 2024 Jade L Fresh Food ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.“ June 11, 2020 Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The customer service has been slow, unprofessional, and ineffective.“ November 19, 2024 SG Sandra G ownerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “They are re-building their restaurant during the virus and this is the best one.“ October 6, 2020 TF Tito F Owner Restaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
“ August 26, 2023 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luca D. Store Manager Used the software for: 1-2 years ### "Second to none customer experience. Amazing app functionality and fantastic user dashboard for data." June 29, 2018 5.0 There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out. Pros What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day. Cons Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this". Review Source Response from Flipdish July 12, 2018 Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish Jade L. Fresh Food Manager Food & Beverages Used the software for: 2+ years ### "Great software and great company to work with!" June 11, 2020 5.0 Pros Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities. Cons Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help. Review Source Response from Flipdish September 17, 2020 Thank you for your feedback Jade we are happy to support your business and we truly value our partnership. Luis Martinez Till Constantin L. CEO Hospitality Used the software for: 6-12 months ### "Disappointing & disfunctional " November 19, 2024 1.0 Our experience with Flipdish has been extremely disappointing. We rely on their kiosk and payment system for our restaurant, but the devices have been plagued with persistent issues. For over two weeks, our kiosk has been non-functional, and the payment terminal frequently disconnects, despite stable internet speeds and exhaustive troubleshooting on our end. The customer service has been slow, unprofessional, and ineffective. They repeatedly provide generic advice and fail to address the core problems. Communication feels like talking in circles, with no clear resolution or accountability. As a business, this has caused significant disruption to our operations, loss of sales, and damage to our brand reputation. We expected better support and reliability from a company in this space. Unless Flipdish makes major improvements to their hardware, systems, and customer service, I cannot recommend their services to any business owner looking for a dependable solution. Pros The order website looks nice and the UI is generally nice. Cons It doesn't work and that is essential! See below! Review Source VR Verified Reviewer Ceo Used the software for: 1-2 years ### "Very good from start to finish.All people within the company are very customer focussed" April 4, 2018 5.0 Pros With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company Cons To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface Review Source Response from Flipdish May 9, 2018 Hi, Thank you for taking the time to leave such a positive review. I am pleased to hear such encouraging comments about the software and customer service and Flipdish in general. We do try hard and it's always nice when customers notice our efforts. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish VR Verified Reviewer CEO Food & Beverages Used the software for: 1-2 years ### "Very end user friendly, professional service, great product." March 20, 2018 5.0 Push notifications direct to our customers, measurable loyalty program, Happier customers with easy to use - two touch ordering. Pros Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers. Cons More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report. Review Source Response from Flipdish April 24, 2018 Hello, Thank you for your wonderful review! I'm delighted to read that both you and your end customers find the Flipdish online ordering platform so simple and easy to use. And we love that Flipdish has meant happier customers! I completely understand why you'd want more reporting functionality, and I have passed on your suggestions to our product team. Feel free to reach out to me directly if you ever have any additional comments on heather@flipdish.ie Thanks again for your feedback Best, Heather Customer Success @ Flipdish JT Jackie T. Business Owner Food & Beverages Used the software for: 1-2 years ### "Flipdish's handle customer disputes" June 28, 2022 2.0 I used Flipdish for more than 1 year for my ghost kitchen location. It has been great until there is a dispute with one of the customers. This customer filed a dispute for online purchases between March 2022 to May 2022, a total of more than $900. Flipdish did not contact our company about this dispute and immediately refunded $967.48 to the customer. Pros Inexpensive and easy to use. Provide complete solutions to new business. Cons The least I like about this company (not software) is the way they handle credit card disputes. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Flipdish Less expensive, provide turn-key service for mew business. Review Source VR Verified Reviewer Sales Agent Financial Services Used the software for: 1-2 years ### "Super quick and very easy to use" April 10, 2018 5.0 Pros Very easy to use and get used to. The software is also very responsive and all our staff members are happy. Cons We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away . Review Source Response from Flipdish May 9, 2018 Hi, Thank you for your wonderful feedback on Flipdish. We are delighted to hear you find the software to be very easy to use, and that is making your staff members very happy! That should not happen that the machine would sometimes loose the signal, please do get in touch with our customer support team on help@getflipdish.com who can help troubleshoot this for you. We look forward to hearing from you. Best, Heather Customer Success @ Flipdish Paul T. Operations & HR Manager Hospitality Used the software for: 1-2 years ### "Great service and always about continuous improvement" September 12, 2019 5.0 Brilliant, very cooperative, full of continuous improvement projects and excellent customer care Pros Ease of use and customization, always improving and adjusting to customer needs, very user friendly Cons Only few unexpected crashes historically but resolved quickly and not ongoing Review Source Response from Flipdish October 4, 2019 Thank you for your kind review Paul! We are delighted to help you and your team and are so glad that you find our software user-friendly! Thank you, Flipdish Customer Success Team. Clare W. Operations Support Manager Used the software for: Less than 6 months ### "Excellent customer service " April 6, 2018 5.0 Have had no major issues with flipdish at all. Nothing that we don't like. We are very happy. Thank you. Pros Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc. Review Source Response from Flipdish May 9, 2018 Hi Clare, Thank you for sharing your experience with Flipdish. Our online ordering system is designed to be the most user friendly on the market, so it's wonderful we hear that your customers find ordering an effortless and simple experience. And we are always happy to look after the Base WFP team with excellent customer service. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best, Heather Customer Success @ Flipdish Michel P. Director Restaurants Used the software for: Less than 6 months ### "Great Experience" February 4, 2019 5.0 Customer service out of this world. Super friendly staff who are professional and know what the customer desires. Keep up the great work Flipdish. Pros I liked the gps positioning and ease of use. Cons Although it is a great piece of software it has minor flaws that can easily be fixed. The good thing though is that as soon as you detect a flaw and report it it is fixed straight away. Review Source Response from Flipdish June 19, 2019 Hi Michel, thanks for the 10/10 rating. Great to hear you've had such a great experience since moving from your previous provider. If we can help, let us know. Regards, Conor, CEO @ Flipdish DM David M. Operations Manager Computer Software Used the software for: 1-2 years ### "Flipdish" March 13, 2019 5.0 I have a greater number of prospective customers who use the Flipdish app and our integration is working well at the moment. Pros The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps. Cons Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner. Review Source Response from Flipdish June 19, 2019 Hi David, thanks for the 10/10 score. We appreciate your feedback. Regards, Conor, CEO @ Flipdish DG Daniele G. Director Used the software for: 6-12 months ### "Super quick and very easy to use" March 29, 2018 5.0 Pros We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team! Cons As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better. Review Source Response from Flipdish May 9, 2018 Hello Daniele, Thanks so much for your review. We are very happy to hear you're finding Flipdish to be a great online ordering system for your restaurant customers, with good reporting and spot on customer service. We are very keen to keep improving our software and I know you will be just as excited as us with some of the new features we have coming this year! If there's ever anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish AA Amamda A. Manager Used the software for: 1-2 years ### "Easy to use and a lot cheaper than other companies " March 23, 2018 5.0 Pros Apart from easy to use staff extremely helpful. Can log in myself to view my own stats and weekly report so clear and helpful. Cons Commission but still cheaper than others. When ringing support line intro message a bit too long. Preorder should be mention in a few different places not just on initial line most of the time we don't look there. Maybe mention after order total. Review Source Response from Flipdish April 24, 2018 Hi Amanda, thanks so much for taking the time to leave us such a great review! I agree, its fantastic to be able to login and view your own stats and weekly reports whenever you want. Thank you for your feedback suggestions - honestly it's feedback like this that helps us to continue to improve our software and service. If I can help with anything, just let me know. Thanks! Heather, Customer Success @ Flipdish JL Jennifer L. Digital Multimedia Manager Food & Beverages Used the software for: Less than 6 months ### "FlipDish is great with Squirrel " May 27, 2020 5.0 Everyone is super friendly, patient, helpful and prompt. I'm very glad we decided to move forward with a company that treats us the way they want to be treated. Pros Ease of use! Everyone who has learned about it so far has had an easy time figuring out how things work. Our workers really love how they can customize it so that it easily communicates what they want the customer to see. Cons No count system as of yet (was told that it was in the works). Super excited for that. Also, since we're a restaurant, we wish there was a way to have the sides to be able to be reused for dishes that we have. It can be a little tedious to re-type everything for all the plates that our restaurant has to offer. An example would be that we have a Barbecue Chicken plate that has two sides that it comes with which are white or brown rice and green salad or macaroni salad. Majority of our plates do have the option to choose those sides and would like to be able to maybe click and drag it in those options instead of having to re-type it in. Review Source FW Faye W. restaurant owner Used the software for: 1-2 years ### "Great staff support, and very efficient" March 22, 2018 5.0 Pros The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly Cons the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault Review Source Response from Flipdish April 24, 2018 Hello Faye, Thank you for your great review of Flipdish! It was terrific to hear how Flipdish makes online ordering so easy, and that your experience with our customer support team has been so positive. We are always trying to improve, so please share your ideas on how we can make the print out better? Please email your suggestions to me directly at heather@flipdish.ie If I can help with anything else, just let me know. Thanks, Heather Customer Success @ Flipdish AE Ali E. Computing Consultant Food & Beverages Used the software for: 2+ years ### "Excellent " September 26, 2019 5.0 Pros admin panel and control over customers and sales Cons There is nothing the I can thinks about Review Source Response from Flipdish October 4, 2019 Hi Ali, We are so happy to see this review and we are delighted that we can help you gain control of your own customers and sales! Wish you continued success! Thank you. Flipdish Customer Success CM Cyrous M. Owner Restaurants Used the software for: 2+ years ### "Flipdish Review" June 21, 2019 5.0 No hidden charges like the others and honest people they are Pros Easy to communicate with all the staff who are so helpful always Cons There is nothing to say in this section Review Source Response from Flipdish July 11, 2019 Hi Cyrous, thank you for your 5 star review - we appreciate it. Regards, James Co-Founder @ Flipdish HK Harpreet K. Manager Food & Beverages Used the software for: 2+ years ### "Very handy to use and excellent customer service. " July 11, 2018 5.0 Pros Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone. Cons Nothing really. Everything i want is there. Never had any major issues. Review Source Response from Flipdish August 25, 2018 Hi Harpreet, Thanks for leaving us such a wonderful review! We always love helping you and the team at Bombay Pantry, it's our pleasure Best, Heather Customer Success @ Flipdish TL Till L. ceo Hospitality Used the software for: Less than 6 months ### "Malfunction and no customer support. " April 10, 2024 2.0 Pros UX is nice and intuitive. So the base is good. Cons It doesn't function properly. Constantly crashing, orders not coming through. Quite terrible. We lost many customers. Review Source MN Michael N. Chef Food & Beverages Used the software for: 2+ years ### "Great service " March 9, 2020 5.0 Pros This software is user friendly , very easy to use. Cons The docket can sometimes hard to read during rush hours Review Source AM Anthony M. Director Restaurants Used the software for: 6-12 months ### "Flipdish Review" August 22, 2018 5.0 The simplicity and ease of use is of the ordering system is by far the best I've seen, and I've worked with many different providers. The customer service is next to none;fast, friendly, and reliable. Pros The marketing campaign options and dashboard have been really helpful with generating new and return sales. The platform and system is very user friendly and the ability to upsell items via meals etc. is really great. Cons To date I've encountered no problems at all. Review Source Response from Flipdish August 25, 2018 Hi Anthony, Good to hear all is going well. Thanks very much for the feedback. If there's anything more we can do to help don't hesitate to let us know and we'll do our best to help. Conor CEO @Flipdish VR Verified Reviewer Project Manager Food & Beverages Used the software for: Less than 6 months ### "Easy to use and update" August 29, 2019 5.0 It is a 100% recommended app as it is super easy to use. Pros One of my favorites about this app is that as user u get to create your own order, by this you discard the chance of any human error. Also it is very easy to use. Cons It can be slow sometimes and probably the way the menu is designed requires some navigation from the user whenever you add something and need to go back to continue ordering. Review Source Response from Flipdish November 15, 2019 Hi, Thank you for your review. I am glad to hear that you find the app easy to use and update - our goal is to make things as simple as possible, so you can get on with the important business of running your restaurant. Let us know if we can help in any way. Best, Heather Head of Customer Success @ Flipdish JC Julette C. Manager Restaurant Used the software for: 6-12 months ### "Very happy. efficient team, quick response rate, easy to set up." July 12, 2018 5.0 Pros Both my staff and customers enjoy the ease of use of Flipdish, plus they have great customer service when we do have a question Cons I don't have anything bad to say about Flipdish, although for the size of the print on the print out. I would like the font to be bigger Review Source Response from Flipdish August 25, 2018 Hi Julette, That's great to hear both your staff and customers at Den Joes Killarney find Flipdish so easy to use. Amazing! Appreciate your business, if you need anything from us let me know. Chelsea Customer Success @ Flipdish DG Declan G. Owner Food & Beverages Used the software for: 1-2 years ### "Excellent " November 24, 2018 5.0 Pros So easy to use what you are sold is even better than you would expect Cons Nothing is bad about this product customers have commuso many times about how good it is Review Source Response from Flipdish June 18, 2019 Hi Declan, Thanks for your 5 star review. Great to hear your customers keep telling you how good it is. If we can help, please let us know Best, Conor CEO @ Flipdish RSS Rafael Samir S. Sushi delivery Food Production Used the software for: 6-12 months ### "Good service " November 25, 2018 5.0 More customers and facilities on ordering! Pros Easy to use, customers liked it Cons I am not able to change the opening and closing time by myself Review Source Response from Flipdish July 11, 2019 Hi Rafael, great to hear that Flipdish has meant more customers for you. You are now able to change the opening and closing times by yourself in our new online portal - Chelsea from our customer success team will be in touch to show you how. Look forward to continuing to work together. Best, Heather, Head of Customer Success @ Flipdish Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.