# Flipdish Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Flipdish the right Online Ordering solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156603/Flipdish/reviews --- Flipdish 4.8 (113) [View alternatives](https://www.capterra.com/p/156603/Flipdish/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Flipdish Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The order website looks nice and the UI is generally nice.“ November 19, 2024 Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “We rely on their kiosk and payment system for our restaurant, but the devices have been plagued with persistent issues.“ November 19, 2024 TL Till L ceoHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “UX is nice and intuitive.“ April 10, 2024 Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “They repeatedly provide generic advice and fail to address the core problems.“ November 19, 2024 SG Sandra G ownerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “They are re-building their restaurant during the virus and this is the best one.“ October 6, 2020 Till Constantin L CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The customer service has been slow, unprofessional, and ineffective.“ November 19, 2024 TF Tito F Owner Restaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
“ August 26, 2023 ## Showing most helpful reviews Showing 1-25 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luca D. Store Manager Used the software for: 1-2 years ### "Second to none customer experience. Amazing app functionality and fantastic user dashboard for data." June 29, 2018 5.0 There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out. Pros What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day. Cons Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this". Review Source Response from Flipdish July 12, 2018 Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish Jade L. Fresh Food Manager Food & Beverages Used the software for: 2+ years ### "Great software and great company to work with!" June 11, 2020 5.0 Pros Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities. Cons Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help. Review Source Response from Flipdish September 17, 2020 Thank you for your feedback Jade we are happy to support your business and we truly value our partnership. Luis Martinez LT Laurentiu T. owner Food & Beverages Used the software for: 6-12 months ### "DOnt waste your money" June 9, 2026 1.0 Pros after a bad experience,i cant write something good about them. if you are deciding to use them,make sure you are you are reading all the bad reviews as well,not just the good ones,in this way you will know what to ask,or what to expect from them Cons I started the jurney with them in December,since then i had just issues from miscommunication or wrong information's given,to days of waiting to be contacted by the Account Manager,when im saying days,i mean 8 days first time,and second time 3 days,the customer service reply,we will escalate this and you will be contacted by the account manager. Ive been in touch even with a lady Manager and the same reply came,tha account manager will contact you. I understood that some small issues can happen and i gave them another chance and another,but now im fed up with all the situations and lack of support received. For me was just a bad experience and i requested for the account to be closed and i also blocked all the payments to them. i don't recommend to nobody to use Flipdish. Review Source Response from Flipdish June 17, 2026 Hi there, thank you for your feedback. We’re very sorry to hear about your experience and the delays in getting support and contact from your Account Manager. Waiting days for follow up after being told the issue would be escalated is not the standard we aim to provide, and we understand how frustrating repeated miscommunication can be. Please email help@flipdish.com with your name, business name, and the email linked to your account so we can review what happened and confirm the status of your account closure request as a priority. VR Verified Reviewer Ceo Used the software for: 1-2 years ### "Very good from start to finish.All people within the company are very customer focussed" April 4, 2018 5.0 Pros With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company Cons To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface Review Source Response from Flipdish May 9, 2018 Hi, Thank you for taking the time to leave such a positive review. I am pleased to hear such encouraging comments about the software and customer service and Flipdish in general. We do try hard and it's always nice when customers notice our efforts. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish VR Verified Reviewer MD Food & Beverages Used the software for: 1-2 years ### "Very end user friendly, professional service, great product." March 20, 2018 5.0 Push notifications direct to our customers, measurable loyalty program, Happier customers with easy to use - two touch ordering. Pros Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers. Cons More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report. Review Source Response from Flipdish April 24, 2018 Hello, Thank you for your wonderful review! I'm delighted to read that both you and your end customers find the Flipdish online ordering platform so simple and easy to use. And we love that Flipdish has meant happier customers! I completely understand why you'd want more reporting functionality, and I have passed on your suggestions to our product team. Feel free to reach out to me directly if you ever have any additional comments on heather@flipdish.ie Thanks again for your feedback Best, Heather Customer Success @ Flipdish JT Jackie T. Business Owner Food & Beverages Used the software for: 1-2 years ### "Flipdish's handle customer disputes" June 28, 2022 2.0 I used Flipdish for more than 1 year for my ghost kitchen location. It has been great until there is a dispute with one of the customers. This customer filed a dispute for online purchases between March 2022 to May 2022, a total of more than $900. Flipdish did not contact our company about this dispute and immediately refunded $967.48 to the customer. Pros Inexpensive and easy to use. Provide complete solutions to new business. Cons The least I like about this company (not software) is the way they handle credit card disputes. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Flipdish Less expensive, provide turn-key service for mew business. Review Source Till Constantin L. CEO Hospitality Used the software for: 6-12 months ### "Disappointing & disfunctional " November 19, 2024 1.0 Our experience with Flipdish has been extremely disappointing. We rely on their kiosk and payment system for our restaurant, but the devices have been plagued with persistent issues. For over two weeks, our kiosk has been non-functional, and the payment terminal frequently disconnects, despite stable internet speeds and exhaustive troubleshooting on our end. The customer service has been slow, unprofessional, and ineffective. They repeatedly provide generic advice and fail to address the core problems. Communication feels like talking in circles, with no clear resolution or accountability. As a business, this has caused significant disruption to our operations, loss of sales, and damage to our brand reputation. We expected better support and reliability from a company in this space. Unless Flipdish makes major improvements to their hardware, systems, and customer service, I cannot recommend their services to any business owner looking for a dependable solution. Pros The order website looks nice and the UI is generally nice. Cons It doesn't work and that is essential! See below! Review Source Paul T. Operations & HR Manager Hospitality Used the software for: 1-2 years ### "Great service and always about continuous improvement" September 12, 2019 5.0 Brilliant, very cooperative, full of continuous improvement projects and excellent customer care Pros Ease of use and customization, always improving and adjusting to customer needs, very user friendly Cons Only few unexpected crashes historically but resolved quickly and not ongoing Review Source Response from Flipdish October 4, 2019 Thank you for your kind review Paul! We are delighted to help you and your team and are so glad that you find our software user-friendly! Thank you, Flipdish Customer Success Team. Clare W. Operations Support Manager Used the software for: Less than 6 months ### "Excellent customer service " April 6, 2018 5.0 Have had no major issues with flipdish at all. Nothing that we don't like. We are very happy. Thank you. Pros Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc. Review Source Response from Flipdish May 9, 2018 Hi Clare, Thank you for sharing your experience with Flipdish. Our online ordering system is designed to be the most user friendly on the market, so it's wonderful we hear that your customers find ordering an effortless and simple experience. And we are always happy to look after the Base WFP team with excellent customer service. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best, Heather Customer Success @ Flipdish Michel P. Director Restaurants Used the software for: Less than 6 months ### "Great Experience" February 4, 2019 5.0 Customer service out of this world. Super friendly staff who are professional and know what the customer desires. Keep up the great work Flipdish. Pros I liked the gps positioning and ease of use. Cons Although it is a great piece of software it has minor flaws that can easily be fixed. The good thing though is that as soon as you detect a flaw and report it it is fixed straight away. Review Source Response from Flipdish June 19, 2019 Hi Michel, thanks for the 10/10 rating. Great to hear you've had such a great experience since moving from your previous provider. If we can help, let us know. Regards, Conor, CEO @ Flipdish KC Kristian C. Director Hospitality Used the software for: 6-12 months ### "Great software for hospitality " June 11, 2021 4.0 Pros They offer easy use online ordering software along with an academy to help you learn how to run your business successfully. They set it all up too. Cons Nothing really to dislike about the software so far Review Source TL Tom L. Owner Hospitality Used the software for: 6-12 months ### "Would highly recommend this" January 19, 2017 5.0 I tried tens of options and the consumer experience of Flipdish is unmatched. Setup was fast. The automated loyalty and retention systems very useful as they take care of themselves and don't need me to do any extra work. Our collection business is doing really well with the app - really helps manage the lunch time rush. Pros Quick setup Good features for loyalty and retention campaigns Full access to customer data Discount vouchers are useful Cons We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day. Review Source Response from Flipdish April 24, 2018 Hello Tom, Thanks so much for your review. We're delighted to hear you would highly recommend Flipdish and are loving the marketing features and how it helps you manage the lunchtime rush. Yes we agree it would be really convenient for you to make menu edits, so you'll be very excited to hear that we have a new look menu editor coming very soon! I will keep you updated! If there's anything I can do make your experience even better, please email us at help@getflipdish.com and we'd be happy to help! Best, Heather Customer Success @ Flipdish HM Heather M. Manager Restaurants Used the software for: 1-2 years ### "Helped us grow not only our online sales, but also our overall sales. Highly recommend" March 8, 2018 5.0 It helped us grow our business! Sales shot up, and our online orders are now very important for us. Pros Flipdish fitted our needs perfectly. Thank you for making it painless, pleasant and most of all hassle free! Really good. Cons I would like to make some changes to the print out to make it easier to read for my staff. But overall there is not any issues with the software. Review Source Response from Flipdish April 24, 2018 Hello Heather! Good name! We're delighted to hear that Flipdish has made such a difference to your restaurant, growing your overall sales and that you find the system to be so hassle free. We are always working on ways to be more amazing, so I'd be happy to hear your thoughts on how we can make the print out better? Please email your suggestions to us at help@getflipdish.com Here's to your online ordering success! Best, Heather Customer Success @ Flipdish MLM Maria Lucia M. manager Food & Beverages Used the software for: 1-2 years ### "Words can not describe how good this company is" March 17, 2018 5.0 New Business . Pros User Friendly , Detailed, but most of all i have control on how i want to distribute vouchers to my customers . The refund option is also a plus. Cons The system not permitting me to do partial refunds is a bit of problem. And not being able to sanction all promotions had proven to be different Review Source Response from Flipdish April 24, 2018 Hello Maria, Thank for your great review. We love working with you too I'm delighted to read that you make great use of our in built marketing (vouchers), it's definitely a fantastic feature. I am sorry you weren't able to do a partial refund - we have sent a follow up email with detailed instructions on how to do this. I hope this will help for next time, Let me know if there's anything else I can help you with! Thanks, Heather Customer Success @ Flipdish VV Vincenzo V. Owner Used the software for: 2+ years ### "My Experience with Flipdish has been excellent, " July 2, 2018 5.0 Pros What I like most is that it is easy and quick to use and that its your own brand you are advertising and not a 3rd party and also find it cost effective Cons There are no cons, I found flip dish great and really good for my online business, Team is great to work with, I have found them very helpful. Review Source Response from Flipdish July 12, 2018 Hi Vincenzo, thanks for leaving a review. Great to hear your experience with Flipdish has been excellent, and agree with how important it is to promote your own brand, and not a 3rd party. Thanks, James, Co-Founder @ Flipdish KB Kim B. Owner Food & Beverages Used the software for: 6-12 months ### "Great Service and Product from Flipdish " January 10, 2020 5.0 great customer service. Love the fact I can actually talk to someone and not have to hold forever. Some other providers have email only support which can be very frustrating. Pros Easy to use. Took over my out of date website and great customer services when I did get stuck Cons There was no cons for us. It was very easy to set up Review Source Response from Flipdish March 12, 2020 Hi Kim, thank you for your 5 star review, we really appreciate it. Yes I agree, it's nice to be able to speak to a human when you need some help! And we are always just on the other end of the line for you. We are excited and proud to work with you - thank you for trusting us with your business. Best wishes, Heather, Global Head of Customer Success @ Flipdish TO Tom O. Events & Projects Restaurants Used the software for: Less than 6 months ### "Flipdish itself delivers above and beyond the call of duty" March 27, 2020 5.0 The Flipdish team makes it perfectly clear from the outset that they take full control of set-up. From first contact we have been hugely supported. We were immediately allocated a Sales Contact, then a Sales & Project Manager and now have a dedicated Customer Success Manager. All have a complete 'can do' approach. Nothing is too much to ask. We had been working on the project for some time with a target launch date, however when world circumstances changed and we needed to 'get going yesterday' Team Flipdish jumped into action to meet our new 'immediate' launch requirement. Pros For a first time online retail experience, Flipdish was an effort-less add-on to our revenue streams. The integration with our point-of-sale system, the ease of 'loading' our menu content and the 'fields' to convey information to the customer are simplicity at it's best. Our finance department was satisfied with the reporting tools and the ease of the payment method integration. Cons So far each and every requirement seems to be well covered. Review Source MP Mauro P. Director Food & Beverages Used the software for: 6-12 months ### "Flipdish\_Review" May 16, 2019 5.0 I’ve been with Flipdish almost a year now and everything has been great .. menu and price changes are just an email away the team at Flipdish are great to deal with and positive feedback from customers using the app. Pros Software to someone like me who is not an expert is very easy to use Cons No cons whatsoever I’ve used different software in the past and this by far is the easiest to use Review Source Response from Flipdish June 18, 2019 Hi Mauro, Thank you for your 5 star review. Great to hear that our software is so easy to use, and you've been getting such positive feedback from your customers. We look forward to continuing to work together. Best, James, Founder @ Flipdish YF Yvette F. MD Food & Beverages Used the software for: 1-2 years ### "Great Online order platform partner" November 28, 2018 5.0 Pros End user Customer interface is very easy, Customer service B2B is great. Cons Need for more reporting options and customisation. Review Source Response from Flipdish July 11, 2019 Hi Yvette, thank you for your 5 star review, great to hear you see us as a great online order platform partner. We have lots of new reporting planned in the new portal - stay tuned. Regards, Conor, CEO @ Flipdish PB Paolo B. Owner Used the software for: Less than 6 months ### "Amazing, cusotmer reps have really been A1 with us since we joined Flipdish. " April 12, 2018 5.0 Pros It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system. Cons Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!! Review Source Response from Flipdish May 9, 2018 Hi Paolo, Thank you for your 5 star review. We're delighted that you're finding your Flipdish experience to be A1 so far, and that in particular the loyalty system has been proving so beneficial. We are continually making updates to our website and hardware, and we will be sure to let you know as upgrades become available. Thanks again for your wonderful feedback. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish TM Theresa M. Owner Food & Beverages Used the software for: Less than 6 months ### "Flipdish has exceeded my expectations" September 26, 2018 5.0 It is not just the software that makes this company. The people and the support team have been amazing. So friendly, engaging and quick to respond. It makes the process painless. The software looks professional and I have had customers say how easy it is to use. The software gives an online customer option that people are looking for these days. I am very happy with flipdish. Pros Ease of use, optics, looks really professional. Ability to offer online loyalty program without the hassle. Dealing with the people who work there that try to make my experience positive. Cons Honestly, there is nothing I have found that I don't like. Perhaps paying credit card companies 2.5 percent :-), but I really think the software has been layed out lovely. Also, the staff try to do what they can to customize if it is possible. Review Source Response from Flipdish November 7, 2018 Hi Theresa! We're glad you (and your customers) are enjoying using Flipdish! We appreciate your kind words. And I know we've lots of exciting plans ahead - we're excited to work with you on these. Ever forward! Many thanks, Heather Customer Success Lead @ Flipdish CH Catrina H. Business owner/fast food restaurant Used the software for: 6-12 months ### "Excellent.. second to none " June 29, 2018 5.0 Pros Ease of use, Flipdish provided excellent customer service, very prompt reply . User friendly. The 30 second default was ideal if the customer changed their mind over anything in the order. Cons To be honest there was nothing about this software that did not meet the needs of our business or the customers expectations. This is why I have given it a five star rating. Review Source Response from Flipdish July 12, 2018 Hi Catrina, I was so happy to read your review and to see your five star rating! Thank you. If you ever have any questions or need any help please let us know! Best wishes, Chelsea, Customer Success @ Flipdish AC Aurelio C. Director Food & Beverages Used the software for: 6-12 months ### "My experience " April 6, 2020 4.0 Overall 7 out of 10 happy. Pros Easy to use, customers happy. Happy to be able to add images Cons The inability to put on hold certain products and have them be on hold wherever there present. Also portal very buggy, very annoying. Review Source fB flora B. manager Food & Beverages Used the software for: 6-12 months ### "great app and suport team" May 15, 2019 4.0 Pros I really like the support team, the guys are great, very helpfull Cons the website at times can be slow Review Source Response from Flipdish June 19, 2019 Hi Flora, Thanks for your kind words, we are delighted to be powering your Base customers to a great online experience. If we can help in anyway, please let us know. Best, Heather, Head of Customer Success UT Ulrich T. Owner Used the software for: Less than 6 months ### "Thanks for arriving in Spain!Your sales rep is very efficient and helpful. The roll out of was quick." March 23, 2018 5.0 Pros Easy to use and efficient for customers, investment not very high, quick installation, helpful and useful advice from sales rep! Changes are online very quick, fantastic after sales promotions Cons It has to be available in apple app soon in Spain, we need a close shop bottom if we have too many orders Review Source Response from Flipdish April 24, 2018 Hi Ulrich, thank you for your review! I'm delighted to hear that the Flipdish online ordering website is proving so successful for you in Spain, and that your customers are finding it so easy to use! Yes, the after sales promotions are super, and a great way to grow your online orders. We do have Apple apps available, apologies if we did not make this clear. I will have your sales rep Daniel get in touch to explain more. Thank you again for taking the time to write the review. If I can help with anything else, please let me know! Best, Heather Customer Success @ Flipdish Similar Products Featured ## Related categories [Online Ordering](https://www.capterra.com/online-ordering-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.