# Page 3 | Flipdish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Flipdish the right Online Ordering solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156603/Flipdish/reviews

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Flipdish

4.8 (112)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Flipdish

## Showing most helpful reviews

Showing 51-75 of 112 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FW

Faye W.  
restaurant owner  
  
Used the software for: 1-2 years

### "Great staff support, and very efficient"

March 22, 2018

5.0

Pros

The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly

Cons

the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault

Review Source

Response from Flipdish

April 24, 2018

Hello Faye, Thank you for your great review of Flipdish! It was terrific to hear how Flipdish makes online ordering so easy, and that your experience with our customer support team has been so positive. We are always trying to improve, so please share your ideas on how we can make the print out better? Please email your suggestions to me directly at heather@flipdish.ie If I can help with anything else, just let me know. Thanks, Heather Customer Success @ Flipdish

CM

Conor M.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Brilliant from start to present, whole team are great "

March 23, 2018

5.0

Extra orders and deliverys increased. Also brilliant for marketing

Pros

Ease of use! Does exactly what the big companies promise at a fraction of the price and back office is simple to use and efficient

Cons

Can't send full push notifications to users for them to read, e.g. if it was a special offer. There is a facility but it's not great.

Review Source

Response from Flipdish

April 24, 2018

Hello Conor, Wow! I¿m so blown away by your review. It made our day here at Flipdish! I'm delighted to hear you've got extra orders and deliveries have increased since you started using our Flipdish online ordering system. Thanks for sharing your feedback on the push notifications feature as I know this is something our product team are actively reviewing. I've also sent you an email with some tips on how to get the most out of our existing push notes. If I can help with anything else, just let me know! Best, Heather Customer Success @ Flipdish

AE

Ali E.  
Computing Consultant  
Food & Beverages  
Used the software for: 2+ years

### "Excellent "

September 26, 2019

5.0

Pros

admin panel and control over customers and sales

Cons

There is nothing the I can thinks about

Review Source

Response from Flipdish

October 4, 2019

Hi Ali, We are so happy to see this review and we are delighted that we can help you gain control of your own customers and sales! Wish you continued success! Thank you. Flipdish Customer Success

AC

Alessandro C.  
CEO  
Restaurants  
Used the software for: Less than 6 months

### "Lacking of basic functions "

October 24, 2021

3.0

Not worth the money. They are pushy on you to get one the expensive marketing package.

Pros

Easy set up, nice customer interface, nice portal functions

Cons

No “ready” button, no “add extra time” button, no “out of stock” button when orders arrives. Terminal provided to small, orders list is unclear, acceptance time in unclear. Receipts printed are long. And unclear.

Review Source

CM

Cyrous M.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Flipdish Review"

June 21, 2019

5.0

No hidden charges like the others and honest people they are

Pros

Easy to communicate with all the staff who are so helpful always

Cons

There is nothing to say in this section

Review Source

Response from Flipdish

July 11, 2019

Hi Cyrous, thank you for your 5 star review - we appreciate it. Regards, James Co-Founder @ Flipdish

VR

Verified Reviewer  
Founder  
Financial Services  
Used the software for: 6-12 months

### "Flipdish amazing support "

January 7, 2019

5.0

Pros

Ease of implementation and customer solution support is super user friendly

Cons

Needs more local language solutions, albeit I understand these are being addressed

Review Source

Response from Flipdish

June 21, 2019

Hi, Thank you for your 10/10 rating. I'm glad to read you found Flipdish easy to implement, and that the customer support is super user friendly. I will be sure to pass that feedback onto to the team. You mentioned you would like more local language solutions - I would love to learn more about that. Could you leave your suggestions with our product team here: https://flipdish.featureupvote.com/, as we are always looking for ways to improve our service. Regards, Conor, CEO @ Flipdish

HB

Hazel B.  
QA Technician  
  
Used the software for: 2+ years

### "Reliable service, professional and prompt troubleshooting."

June 6, 2018

5.0

Pros

Not much attention needed, Flipdish look after it all. Tailored to suit us and includes loyalty option.

Cons

No major issues. One issue is that with phone app, loyalty points cannot be transferred if customer gets new phone number.

Review Source

Response from Flipdish

July 1, 2018

Hi Hazel, Thanks for leaving a review - we really appreciate it. It's great to hear you say such great things about the team and software, I will be sure to let them know! If I can ever help, just let me know. James, Co-Founder @ Flipdish

JC

Jim C.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Ginos diner"

November 29, 2018

5.0

Never had a problem that they didn't fix or couldn't fix for me , their service is top standard

Pros

So staff friendly and reliable and complete package for customers

Cons

Nothing this software is easy to use and reliable

Review Source

eB

erika B.  
store manager  
Food & Beverages  
Used the software for: 2+ years

### "review"

May 8, 2019

5.0

I always satisfied, the staff is just lovely

Pros

easy to use and very helpful staff, always there

Cons

we receiving order for our other branch store and it is confusing

Review Source

HK

Harpreet K.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Very handy to use and excellent customer service. "

July 11, 2018

5.0

Pros

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Cons

Nothing really. Everything i want is there. Never had any major issues.

Review Source

Response from Flipdish

August 25, 2018

Hi Harpreet, Thanks for leaving us such a wonderful review! We always love helping you and the team at Bombay Pantry, it's our pleasure Best, Heather Customer Success @ Flipdish

AO

Angela O.  
Owner/Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Very efficient, easy to use, Very Helpful, Saves Time in Shop, Very User Friendly. "

July 18, 2018

5.0

Free up staff time in shop on phone, bring responsibility to Customer if wrong thing is order. More Professional, more customers, more up date,

Pros

Very easy to download, very easy to use, Saves time, Customer gets to view full menu, puts ideas into Customer Head, very professional.

Cons

That you have to repeat inputting address into Customer details each time you want to order. and text for printing too small on the order is very hard to read. Wish there was more marketing backup.

Review Source

Response from Flipdish

August 25, 2018

Hello Angela. Thanks for the 5 star review. Glad to hear you're getting so many benefits from Flipdish, both in store and for your customers. We're planning to add more marketing backup, good to know there is an interest for this. Kind regards, Conor CEO @ Flipdish

VR

Verified Reviewer  
Childminder  
  
Used the software for: 6-12 months

### "It was great ... I am happy and satisfied"

March 31, 2018

5.0

Pros

It is easy how u can get it and start to use it immediately and so handy. I use that software weekly.

Cons

I am fine with it. I dont have any like least to say... for the moment. I hope it get used and turn to be a dialy user.

Review Source

Response from Flipdish

May 9, 2018

Hi, Thanks for your 5 star review! I am delighted to read that you are happy and satisfied with Flipdish, particularly with how easy it is to use. Let me know if there's anything else I can help you with! Thanks, Heather Customer Success @ Flipdish

AB

Aashim B.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Excellent app "

March 10, 2020

5.0

Very satisfied

Pros

Very easy to use and customer service is amazing

Cons

There is nothing which I don’t like . Very happy with Flipdish

Review Source

PB

Paolo B.  
Owner  
  
Used the software for: Less than 6 months

### "Amazing, cusotmer reps have really been A1 with us since we joined Flipdish. "

April 12, 2018

5.0

Pros

It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system.

Cons

Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!!

Review Source

Response from Flipdish

May 9, 2018

Hi Paolo, Thank you for your 5 star review. We're delighted that you're finding your Flipdish experience to be A1 so far, and that in particular the loyalty system has been proving so beneficial. We are continually making updates to our website and hardware, and we will be sure to let you know as upgrades become available. Thanks again for your wonderful feedback. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish

TH

Tom H.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Review "

February 7, 2020

5.0

Pros

Easy to use adaptable Customer friendly

Cons

The printer alarm Noise Little one dimensional

Review Source

Response from Flipdish

March 12, 2020

Hi Tom, thank you for the 5 star review. Delighted to hear you find the system easy to use - that's what we strive for. If we can help further, please let us know. Best, Heather, Global Head of Customer Success @ Flipdish

TM

Theresa M.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Flipdish has exceeded my expectations"

September 26, 2018

5.0

It is not just the software that makes this company. The people and the support team have been amazing. So friendly, engaging and quick to respond. It makes the process painless. The software looks professional and I have had customers say how easy it is to use. The software gives an online customer option that people are looking for these days. I am very happy with flipdish.

Pros

Ease of use, optics, looks really professional. Ability to offer online loyalty program without the hassle. Dealing with the people who work there that try to make my experience positive.

Cons

Honestly, there is nothing I have found that I don't like. Perhaps paying credit card companies 2.5 percent :-), but I really think the software has been layed out lovely. Also, the staff try to do what they can to customize if it is possible.

Review Source

Response from Flipdish

November 7, 2018

Hi Theresa! We're glad you (and your customers) are enjoying using Flipdish! We appreciate your kind words. And I know we've lots of exciting plans ahead - we're excited to work with you on these. Ever forward! Many thanks, Heather Customer Success Lead @ Flipdish

Fabricio G.  
Asistente personal  
  
Used the software for: Less than 6 months

### "excellent software"

May 8, 2018

5.0

it facilitates the orders of the clients to me in addition to the publicity that can give me for my business

Pros

It is very simple and quick to use, it also allows you to make any menu change easily, it provides an efficient service that makes it easy for customers to use it in a few minutes

Cons

I have not experienced any major problems with this software without it would be good to extend it to more territories

Review Source

Response from Flipdish

June 5, 2018

Hi Fabricio, Thanks for your excellent review! We are delighted that you love how easy and simple to use the Flipdish online ordering system is for you, your staff and your customers to use! We are planning to grow into more territories very soon - stay tuned! If we can help at all, just let us know. Thanks a million, Chelsea, Customer Success @ Flipdish

GA

George A.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "User friendly"

March 18, 2020

5.0

Every business in this sector should have flipdish

Pros

Great customer care and minimum issues with portal

Cons

Did not really have any issues at all and always updated

Review Source

CH

Catrina H.  
Business owner/fast food restaurant  
  
Used the software for: 6-12 months

### "Excellent.. second to none "

June 29, 2018

5.0

Pros

Ease of use, Flipdish provided excellent customer service, very prompt reply . User friendly. The 30 second default was ideal if the customer changed their mind over anything in the order.

Cons

To be honest there was nothing about this software that did not meet the needs of our business or the customers expectations. This is why I have given it a five star rating.

Review Source

Response from Flipdish

July 12, 2018

Hi Catrina, I was so happy to read your review and to see your five star rating! Thank you. If you ever have any questions or need any help please let us know! Best wishes, Chelsea, Customer Success @ Flipdish

DB

Derek B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Brezzis woodfired pizza "

July 10, 2019

5.0

I think Flipdish is very professional and respond very quickly to any queries This is the key to success and if they continue in this mode It will be very successful

Pros

Very easy to use It’s clear and concise

Cons

Customers have a few issues with ordering on line - can’t pay on line - can’t put name on order

Review Source

Response from Flipdish

July 11, 2019

Hi Derek, thank you for the 5 star review from Brezzis! We agree that Flipdish is going to help you be very successful. Thanks for leaving constructive feedback also - Andrew, your customer success manager will be in touch about this, as what you mention is completely solvable. Delighted to help you on the road to success. Many thanks, Heather, Head of Customer Success @ Flipdish

AC

Aurelio C.  
Director  
Food & Beverages  
Used the software for: 6-12 months

### "My experience "

April 6, 2020

4.0

Overall 7 out of 10 happy.

Pros

Easy to use, customers happy. Happy to be able to add images

Cons

The inability to put on hold certain products and have them be on hold wherever there present. Also portal very buggy, very annoying.

Review Source

PC

Patjoe C.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Great Irish Company"

December 4, 2018

5.0

Pros

Easy to use and navigate. Easily updated

Cons

Needs a simplified weekly Sales reports

Review Source

Response from Flipdish

June 21, 2019

Hi Patjoe, Thank you for the 5 star review, we appreciate your business, and love having you as part of the Flipdish family. I would love to learn more about you think we can simply the weekly sales report - I will be in touch. Best, Heather, Head of Customer Success @ Flipdish

fB

flora B.  
manager  
Food & Beverages  
Used the software for: 6-12 months

### "great app and suport team"

May 15, 2019

4.0

Pros

I really like the support team, the guys are great, very helpfull

Cons

the website at times can be slow

Review Source

Response from Flipdish

June 19, 2019

Hi Flora, Thanks for your kind words, we are delighted to be powering your Base customers to a great online experience. If we can help in anyway, please let us know. Best, Heather, Head of Customer Success

KL

Kate L.  
Owner  
  
Used the software for: 6-12 months

### "my flipdish app has just made ordering for my customers so much easier!"

July 20, 2018

5.0

Too many to list

Pros

I like that I get emails to notify me if orders have come in, so I don't miss orders even when I'm out on the road.

Cons

There is nothing really , the only small thing I would say is it would be handy if you could update delivery & collection in one go but other than that I'm finding the system a great asset to my company

Review Source

Response from Flipdish

August 25, 2018

Hi - thanks for your 5 star review :) You've a very nice business built up, well done! James Co-Founder @ Flipdish

UT

Ulrich T.  
Owner  
  
Used the software for: Less than 6 months

### "Thanks for arriving in Spain!Your sales rep is very efficient and helpful. The roll out of was quick."

March 23, 2018

5.0

Pros

Easy to use and efficient for customers, investment not very high, quick installation, helpful and useful advice from sales rep! Changes are online very quick, fantastic after sales promotions

Cons

It has to be available in apple app soon in Spain, we need a close shop bottom if we have too many orders

Review Source

Response from Flipdish

April 24, 2018

Hi Ulrich, thank you for your review! I'm delighted to hear that the Flipdish online ordering website is proving so successful for you in Spain, and that your customers are finding it so easy to use! Yes, the after sales promotions are super, and a great way to grow your online orders. We do have Apple apps available, apologies if we did not make this clear. I will have your sales rep Daniel get in touch to explain more. Thank you again for taking the time to write the review. If I can help with anything else, please let me know! Best, Heather Customer Success @ Flipdish

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