--- title: "Conversica Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Conversica Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Conversica Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Conversica ## What is Conversica? Conversica is a cloud-based conversational AI platform that deploys AI Agents to carry out two-way, human-like conversations with prospects and customers across email, SMS, and chat. Businesses use Conversica to automate outreach across the customer lifecycle, from lead follow-up and qualification to onboarding and renewal. Conversica integrates with common CRM and marketing platforms, passing conversation outcomes and contact data back into existing workflows. Teams can configure AI Agents to handle specific goals without writing code. The platform is best suited for mid-size to large businesses in industries such as automotive, technology, financial services, and higher education, particularly revenue, marketing, and customer success teams looking to manage high volumes of contacts. ## What is Conversica used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Lead Nurturing](https://www.capterra.com/lead-nurturing-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $2999 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Conversica?[Manage this product listing](https://www.g2.com/products/conversica/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Conversica 4.6 (21) VS. [### Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting Price $2999 Per Month Starting Price $2500 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (21) Ease Of Use 4.7 (23) Value For Money 4.5 (15) Value For Money 4.7 (17) Customer Service 4.5 (17) Customer Service 4.7 (19) ## Conversica alternatives [Alta](https://www.capterra.com/p/10023915/Alta-AI-Revenue-Platform/) [0.0](https://www.capterra.com/p/10023915/Alta-AI-Revenue-Platform/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023915/Alta-AI-Revenue-Platform/) Highest Rated [Athena AI](https://www.capterra.com/p/10030016/Athena/) [5.0 (4)](https://www.capterra.com/p/10030016/Athena/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10030016/Athena/) [AiSDR](https://www.capterra.com/p/10016216/AiSDR/) [5.0 (3)](https://www.capterra.com/p/10016216/AiSDR/#reviews) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016216/AiSDR/) [CallmAi](https://www.capterra.com/p/10029561/CallmAi/) [0.0](https://www.capterra.com/p/10029561/CallmAi/#reviews) Starting price $0.17 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10029561/CallmAi/) [View all alternatives](https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/alternatives/) ## FAQs about Conversica Overview ### Which roles and teams benefit most from Conversica? Conversica is most used by sales and business development teams, marketing operations leaders, and customer-facing managers who need automated lead engagement and follow-up. Executives and CRM or business systems staff use it to improve pipeline responsiveness, nurture prospects at scale, and keep handoffs between marketing, sales, and service organized. Answer based on 21 reviews Overview ### What company size and specific industries is Conversica built for? Conversica is designed for mid-market and enterprise companies in higher education, automotive, insurance, e-commerce, sports and entertainment, and B2B technology. It is built for marketing, sales, and customer success teams that need support across these sectors. Features and Usability ### What are the key features of Conversica? Conversica offers conversational AI, chatbot, and natural language processing for one-to-one messaging across email, SMS, and chat. It also includes lead generation, lead qualification, inquiry routing, appointment scheduling, follow-up scheduling, CRM integration, and reporting and analytics for sales automation and outreach management. Integrations ### Which third-party tools and platforms does Conversica integrate with? Conversica connects natively to Agentforce Sales (formerly Salesforce Sales Cloud). This catalog integration supports CRM workflows and data exchange with Salesforce-based sales teams. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Conversica offer? Conversica provides webinars, documentation, and videos to help teams get started. Webinars support live, guided instruction, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs for learning at a self-paced pace. Answer based on 1 reviews Getting Started and Support ### What customer support options does Conversica offer? Conversica provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support is available here, so support quality, response times, and helpfulness cannot be assessed from user comments in this catalog data. ## Features AI summary Based on 891 Virtual Assistant reviews Capterra reviewers highlight these as the features buyers care about most when choosing inside sales software: - **Lead Management** (**42%** of reviewers rated this feature as critical) - **Contact Management** (**34%**) - **Lead Capture** (**43%**) Conversica includes **Lead Management** and **Contact Management**, giving sales teams a way to track prospects and organize customer details in one place. However, it does not include **Lead Capture**. Instead, it offers **CRM** (**42%**), which can support sales teams with managing relationship data and keeping follow-up activity organized. Together, these features help businesses stay on top of pipeline activity, maintain accurate records, and respond to leads more effectively. Lead Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Personalization 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Lead Engagement 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Natural Language Processing 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Conversica 57 features ### All Features - Agent Customization: Allow users to design the agent's trusted role, tone, and capabilities to suit specific sales workflows - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Interaction Automation: Allows users to automate responses to customer inquiries across various channels. - Data Management: Ability to handle large datasets - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Follow-Up Scheduling: Allows the AI agent to schedule and automate follow-ups based on prospect engagement. - For Sales Teams/Organizations: Caters to sales teams - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. - Inquiry Routing: Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. - Intent Recognition: Helps understand a user's intentions/actions - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Natural Language Processing: Process and analyze human language in text or audio form - Omnichannel Outreach: Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement - One-to-One Messaging: Send personal messages to clients or attendees - Outreach Performance Analytics: Allows users to track and analyze the effectiveness of automated outbound campaigns. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Personalized Outreach: Allows the AI agent to tailor outreach messages based on customer profiles or past interactions. - Predictive Analytics: Predict future data based on historical data sets - Problem Solving: Allows the AI agent to identify and resolve issues without user intervention. - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Follow-Up: Allows users to automate responses to sales leads across various channels. - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - SMS Messaging: Send messages via SMS - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (21) 4.6 Based on 21 reviews ## Pricing Value for money 4.5 (15) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/pricing/) Basic $2,999 Per Month Value for money 4.5 (15) 4.5 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (17) 4.5 Based on 17 reviews ## User reviews Overall rating 4.6 Based on 21 reviews Filter by rating 5(13) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TD Tony D. Service Manager Automotive ### "Auto Conversation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Pros I like that I can respond to the customer Cons n/a, there is not a con that I can put here Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DZ Damian Z. Business Development Director Automotive ### "Berger Chevy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2024 I have been using your product since Aug-2019 and have a generally positive option of your company, support, and product offering. Pros I like the ability to upload our manifest lists and softly campaign our large client base. Cons There are a lot of templates and word tracks that are dated and now irrelevant. With changes in interest rates, rising vehicle costs, etc. we can say "Get into a vehicle with a similar payment. Similar payments no longer exist. - Reasons for choosing Conversica We received a referral from Texas Chevy dealership that we network with and have a great deal of respect for their leadership and operations division... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Deb B. Dealership Digital Manager Automotive ### "Loving Our Virtual Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2024 Very infrequently, is there an issue?.When there is, I reach out to support, and it's fixed in no time. Pros Love how Conversica makes contact with our customers and the customers think "she" is an actual person. Great ice breaker when we actually speak with the customer. Cons Honestly, we don't use Conversica in it's full capacity. The way we use it, really nothing negative to speak about. Reasons for choosing Conversica Conversica was the first platform we saw like this back in, I think, 2017. Didn't even look at others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Roxanne H. marketing director Automotive ### "Conversica is good but could be better. " 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 2, 2023 I have had better experiences, but like I said its very set it and forget it. Pros I like the hands-off approach with the use of Conversica. I know it's being handled even if I don't step in. Cons I do not like how hard it is to get ahold of someone and I do not like how slow the dashboard is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Ops Computer Software ### "A Perfect tool for AI automatic emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2022 Pros Conversica makes it easy to reach your prospect with intelligent AI answers! Cons It's a bit hard to understand what to do in the backoffice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Stephanie Lyn S. BDC Manager Automotive ### ""Maryann" AI Is a Response Generating Machine!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2022 Pros Hands Down! Conversica AI increases the connection rate with Internet sales customers, Period! All we need her to do is generate a reply and the rest is history. Our overall Internet sales increased at least 15% in the first 90 days, there has been no looking back since that time. Our AI assistant is one of valued our team members to the degree of when we get a new hire we introduce them to AI's name and role, and how to address customers when they call or show up looking for her. We have been using AI for close to four years. Cons I can't think of anything that displeases our company about the AI integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sales Manager Information Technology and Services ### "Using Conversica to Capture Leads" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 6, 2022 Pros Since my time with New Horizons is approaching 6 years, this is the first tool our company actually started using to help generate leads, as opposed to being 100% contingent on hunting. Cons It has a tendency to repeat the same information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Andre D. BDR Information Technology and Services ### "Worth it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 11, 2021 overall experience is going great, still new to it. But I enjoy it. Pros The ease of use, the ability to have our automated specialists take control of the cadences, and then all the information comes back to me. Cons Still using the product, and I like it. I am excited to get a familiar grip with the use and finding the easy ways to have a great hold on the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Charlotte Russell D. Associate Vice President Internet ### " A virtual AI assistant for marketing professionals" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 6, 2021 It handles and engages multiple inbound as well as outbound leads that too from multiple channels, so efficiently. Integration with Salesforce is easy. The greatest benefit I see is that we now have an assistant that does not need any breaks from work and delivers services better than actual human assistants, thus saves us a lot of cost and effort. The non-complex configuration makes it more recommendable. Pros I appreciate the high-rated responding capabilities of our virtual assistant which we use to manage automated response on our websites and has the ability to answer queries straight forward and professionally, hence getting our prospects an accelerated response time. It is really helpful in the sales department of our business. We get support from technical specialists at any given time. Cons It is a costly solution. Improvements are required in AI communication interpretation capabilities so the conversations may become more flexible. The dashboard also needs improvements and it would be best if they add more personalization options, otherwise, I am satisfied with the quality of assistance that it affords. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Digital Strategy Computer Software ### "Conversica is a great B2B tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2019 Conversica has been a really awesome tool to help us not only engage with net new leads, but also reengage leads from the past that we thought were lost causes. It helped us to uncover additional pipeline that never would have been found otherwise by the sales team. Pros Conversica helps uncover money that potentially would have been left on the table and it helps to speed up lead conversion time. Cons There is a lack of flexibility as far as default cadences for the outbound messages is concerned.. I wish we had more control over that. And there are some conversation types that are less useful than others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.