# Conversica Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Conversica the right Inside Sales solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/reviews --- Conversica 4.6 (21) [View alternatives](https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Conversica Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews AD Andre D BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of use, the ability to have our automated specialists take control of the cadences, and then all the information comes back to me.“ February 11, 2021 Charlotte Russell D Associate Vice PresidentInternet, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Integration with Salesforce is easy.“ February 6, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlotte Russell D. Associate Vice President Internet Used the software for: 2+ years ### " A virtual AI assistant for marketing professionals" February 6, 2021 4.0 It handles and engages multiple inbound as well as outbound leads that too from multiple channels, so efficiently. Integration with Salesforce is easy. The greatest benefit I see is that we now have an assistant that does not need any breaks from work and delivers services better than actual human assistants, thus saves us a lot of cost and effort. The non-complex configuration makes it more recommendable. Pros I appreciate the high-rated responding capabilities of our virtual assistant which we use to manage automated response on our websites and has the ability to answer queries straight forward and professionally, hence getting our prospects an accelerated response time. It is really helpful in the sales department of our business. We get support from technical specialists at any given time. Cons It is a costly solution. Improvements are required in AI communication interpretation capabilities so the conversations may become more flexible. The dashboard also needs improvements and it would be best if they add more personalization options, otherwise, I am satisfied with the quality of assistance that it affords. Review Source SLS Stephanie Lyn S. BDC Manager Automotive Used the software for: 2+ years ### ""Maryann" AI Is a Response Generating Machine!" June 8, 2022 5.0 Pros Hands Down! Conversica AI increases the connection rate with Internet sales customers, Period! All we need her to do is generate a reply and the rest is history. Our overall Internet sales increased at least 15% in the first 90 days, there has been no looking back since that time. Our AI assistant is one of valued our team members to the degree of when we get a new hire we introduce them to AI's name and role, and how to address customers when they call or show up looking for her. We have been using AI for close to four years. Cons I can't think of anything that displeases our company about the AI integration. Review Source RH Roxanne H. marketing director Automotive Used the software for: 2+ years ### "Conversica is good but could be better. " November 2, 2023 5.0 I have had better experiences, but like I said its very set it and forget it. Pros I like the hands-off approach with the use of Conversica. I know it's being handled even if I don't step in. Cons I do not like how hard it is to get ahold of someone and I do not like how slow the dashboard is. Review Source DZ Damian Z. Business Development Director Automotive Used the software for: 2+ years ### "Berger Chevy " March 22, 2024 5.0 I have been using your product since Aug-2019 and have a generally positive option of your company, support, and product offering. Pros I like the ability to upload our manifest lists and softly campaign our large client base. Cons There are a lot of templates and word tracks that are dated and now irrelevant. With changes in interest rates, rising vehicle costs, etc. we can say "Get into a vehicle with a similar payment. Similar payments no longer exist. - Reason for choosing Conversica We received a referral from Texas Chevy dealership that we network with and have a great deal of respect for their leadership and operations division... Review Source DB Deb B. Dealership Digital Manager Automotive Used the software for: 2+ years ### "Loving Our Virtual Assistant" March 22, 2024 5.0 Very infrequently, is there an issue?.When there is, I reach out to support, and it's fixed in no time. Pros Love how Conversica makes contact with our customers and the customers think "she" is an actual person. Great ice breaker when we actually speak with the customer. Cons Honestly, we don't use Conversica in it's full capacity. The way we use it, really nothing negative to speak about. Reason for choosing Conversica Conversica was the first platform we saw like this back in, I think, 2017. Didn't even look at others. Review Source Shane A. Marketing Manager Banking Used the software for: 1-2 years ### "Conversica has had a huge impact on our sales organization." January 18, 2019 5.0 We had the same struggles a lot of organizations had, we had leads falling through the cracks. Sales did not have enough time to contact everyone and sometimes picked ones they felt were better leads than others. Conversica changed that. Our assistant follows-up with everyone and then feeds those interested to the proper sales rep for additional follow-up. This has increased our sales pipeline and made every list even more valuable to us as an organization. Pros I love the flexibility and constant improvement and innovation of the product and it has allowed us to reach more leads than we ever have before with amazing results. Our AI assistant never sleeps and never takes break and I only need to feed them names. On top of it all their support staff and our CSM has been so wonderful to work with! Cons Can't think of anything. Everything we have asked of Conversica has been handled. Review Source Michelle S. Marketing Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Optimize your sales followup" September 5, 2019 4.0 Implemented conversica to follow-up on high value leads that were not quit ready for the sales team. Pros We had a ton of leads that our business development reps were not getting responses to. Instead of wasting their time reaching out to these leads over and over again, we were able to put them into Conversica. The tool could reach out to as many leads in one week as 5 BDRs could in 2 months hitting the prospects multiple times. Cons There is a learning curve for the AI that requires the users to submit feedback in order for it to improve. It can be difficult to get the BDRs to do this. Review Source VR Verified Reviewer Marketing Ops Computer Software Used the software for: 6-12 months ### "A Perfect tool for AI automatic emails" September 27, 2022 5.0 Pros Conversica makes it easy to reach your prospect with intelligent AI answers! Cons It's a bit hard to understand what to do in the backoffice. Review Source VR Verified Reviewer Program Manager, Business Systems Computer Software Used the software for: 1-2 years ### "It's Like Having a Rep that works 24/7" September 7, 2018 5.0 It's been wonderful and a money saver. Pros Our AI rep never rests and never complains about anything. Having an AI Sales rep that can send out and respond to prospect's email is magic, she does most of the front work before getting a real rep to follow up - why would you not use Conversica? Easy set-up and config. Cons Nothing, only hard part is choosing a name for our AI rep. Review Source VR Verified Reviewer Campaign and Web Content Manager Retail Used the software for: 1-2 years ### "Game changer" April 26, 2019 5.0 We are finding hot leads that we would jot have discovered otherwise. Pros Conversica has added a whole new element to our marketing toolbox. We use this artificial intelligence for discovering hot leads in what we thought were our cold leads. We’re able to let our sales team focus on the hot leads while we find then more! Cons The software at times can be cumbersome - such as customizing conversations - but the company is continuing to improve and add new features. Review Source TD Tony D. Service Manager Automotive Used the software for: 2+ years ### "Auto Conversation" March 27, 2024 5.0 Pros I like that I can respond to the customer Cons n/a, there is not a con that I can put here Review Source James P. Entertainment Account Executive Newspapers Used the software for: 6-12 months ### "Robot sales outreach assistant" May 1, 2019 4.0 Pros Reaches out to hundreds/thousands of leads and only sends them back to us if there is potential for a sale, very customizable Cons Can sometimes reach out to people we don't want to bother, and doesn't followup responsibly in some situations Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "Personal Assistant for the win!" August 29, 2018 4.0 Pros The thing I like most about Conversica is the 'set it, and forget it' functionality of it. Anytime a prospect responds, the email notification is simple. And if I need to respond accordingly, I can easily click the link in the email that directs me to the entire conversation. Life savor. Cons What I find frustrating is when you do not have admin access you lose out on access to features of the tool that make things much easier as the main user. It was not very clear initially how to find the titles of certain emails that were sent to prospects. Took some getting used to. Review Source VR Verified Reviewer Sales Manager Information Technology and Services Used the software for: Less than 6 months ### "Using Conversica to Capture Leads" January 6, 2022 4.0 Pros Since my time with New Horizons is approaching 6 years, this is the first tool our company actually started using to help generate leads, as opposed to being 100% contingent on hunting. Cons It has a tendency to repeat the same information. Review Source AB Adam B. Marketing Operations Manager Used the software for: 1-2 years ### "Find the Needles in the Haystack" December 8, 2016 5.0 If you're like us and have a lot of incoming leads but not enough sales reps to call on them all, or you are finding that your leads are not getting adequate touches from reps, then Conversica should quickly be considered. We consider our Conversica bot, to be an addition to our sales force. Within our structure of AE, CSR, SDR, and Conversica, our bot tackles our C-ranked and our aging leads to help us find the gold that would otherwise likely be missed out on or called after the lead was already much further along the buyer journey. We've seen tremendous value from Conversica, and are now working with their top-notch Customer Success team to figure out how we'll utilize them, even more, to bring an even greater impact to our org. Review Source VR Verified Reviewer Corporate Systems CRM Trainer Used the software for: Less than 6 months ### "Conversica just wasn't for us." January 9, 2018 4.0 Pros The concept was interesting. The software seemed to be a good idea and the system was easy enough to put in place. Cons Using Conversica seemed to make our sales staff even lazier than they were before implementing. There was also confusion between the phone operators, the sales team and the customers. For the money, we decided to drop using Conversica. Review Source SM Steve M. CMO Information Technology and Services Used the software for: Less than 6 months ### "Should Have Started This Service Years Earlier" September 24, 2019 5.0 Conversica is helping us to effectively, affordably re-engage with non-responsive leads at scale. Once installed and integrated with Salesforce, it has proven to be a great addition to our process, teeing up these prospects for our sales team. Pros Our install and onboarding experience has been excellent (thank you Kelsey!), and the results that we've seen have been very encouraging to date, with multiple closed opportunities that we would not have unearthed if not for Conversica. Cons I have no cons - it's not cheap, but its not expensive either. It delivers sales, so any cost is being offset by new revenue. Reason for choosing Conversica Better sales experience - the Conversica team engaged with us to determine our objectives and helped us scope our expectations based on our configuration. Review Source VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Great tool to get filter out the "noise"" July 19, 2019 4.0 Pros Conversica is a great way to have a personal approach with prospects without using employee bandwidth. Customers feel like they are talking to a real person, while the platform has the ability to cut through the noise and only send quality leads. Cons It can be off on the level of accurateness at times for the quality of leads it passes on. Review Source DD David D. Customer Success Automotive Used the software for: 6-12 months ### "An automated assistant! " August 27, 2019 4.0 Amazing advancement of technology as we are now able to automate our own departmental and market optimization plans! Great product! Pros It helps me to elevate my departments productivity by automating items that would be impossible for me to do manually without sacrificing other areas of my day. It allows me to evaluate those who want to improve from those who do not so my calls are targeted instead of random. It makes my day just better overall! Cons Can be tough to manage all the contacts, emails, and behind the scenes data that generate all the automated out reach. In fact our company has a position dedicated to it, and most others (depending on market size) may need that as well. Review Source VR Verified Reviewer Digital Strategy Computer Software Used the software for: Less than 6 months ### "Conversica is a great B2B tool" December 11, 2019 5.0 Conversica has been a really awesome tool to help us not only engage with net new leads, but also reengage leads from the past that we thought were lost causes. It helped us to uncover additional pipeline that never would have been found otherwise by the sales team. Pros Conversica helps uncover money that potentially would have been left on the table and it helps to speed up lead conversion time. Cons There is a lack of flexibility as far as default cadences for the outbound messages is concerned.. I wish we had more control over that. And there are some conversation types that are less useful than others. Review Source AD Andre D. BDR Information Technology and Services Used the software for: Less than 6 months ### "Worth it!" February 11, 2021 5.0 overall experience is going great, still new to it. But I enjoy it. Pros The ease of use, the ability to have our automated specialists take control of the cadences, and then all the information comes back to me. Cons Still using the product, and I like it. I am excited to get a familiar grip with the use and finding the easy ways to have a great hold on the product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.