OpenSimSim

OpenSimSim

4.5 / 5 123 reviews

Who Uses This Software?

Restaurants, hospitality and retail. The solution provides advanced features for managing multi-location businesses and franchises.


Average Ratings

123 Reviews
Recommended Value
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OpenSimSim
  • opensimsim.com/
  • Founded 2013
  • Australia

About OpenSimSim

Capterra's Most Recommended of 2017 - OpenSimSim is a free employee scheduling solution for restaurants, hospitality, retail, or any other business looking to schedule and communicate with their hourly employees. Save time and money with our simple yet powerful interface, and keep everyone in the loop with our free apps for iPhone and Android. With over 500,000 hours scheduled every week, find out why the best things in life are free.


OpenSimSim Features

  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

OpenSimSim Reviews Recently Reviewed!


OpenSimSim working great for our daycare, with some exceptions.

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's free! We had been using only paper scheduling, and had a lot of no-shows, especially when a TA was supposed to sub for someone else. TAs are now more in control (and aware of) the process of finding a sub.

Cons: Printing the schedules doesn't work for us. When we print our paper schedule, we have the days of the week across the top, and the time of day down the side, and then the name of the person in each room on the chart. This is the only way our director can read it, and OpenSimSim isn't able to sort the information in this way. So we still make a paper schedule in Excell and print that, and then enter all the info in the app.

Also, it would be excellent if people could enter their availability with a start date and end date. We only hire college students, and their schedules change each semester. It is really hard to enter the new semester's schedule, because they have to leave the old semester's availability in for subbing.

The only other complaint has more to do with college kids than the program itself. A lot of our TAs think that they can drop a shift and then ignore it. Then when no one shows up, they're surprised that we're upset. So it still takes a certain amount of checking up on them on my part.

Overall: The TAs love it, because it's all on their phone, and they don't have to keep track of a paper schedule. The only problem is if someone drops a shift at the last minute (due to illness or whatever), and I don't get a chance to approve the person accepting the shift. We haven't chosen automatic approval, because we want to maintain control of who is working in which classroom.

We also haven't been able to automate the process as much as I would like because we want the schedule to be as consistent as possible for the children in our care. We have to list the shifts as one hour each because of the TAs' crazy class schedules, but we want TAs to work the most hours in one block that they can so that the children don't have all new teachers every hour.

Overall, we have been very happy. The customer service is amazing. Any time I have had to contact them with a question or a suggestion, I get an almost immediate response.

A Restaurants Dream Come True!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's Free! It's a smooth running app. It's convenient, user friendly and my staff loves using it!

Cons: Nothing.

Overall: I first used OpenSimSim when I was a server at Urge Gastropub & Whiskey Bank. It was a convenient app that let all the employees swap shifts, pick up shifts and request time off. It was so great not having to call 10 people just to get one shift covered!
I then brought this amazing time-saving tool to the restaurant as a GM. My staff was used to the old-school way of using a printed excel spread sheet and then calling or texting a bunch of people trying to switch shifts, cover shifts, time-off requests, etc.. Once I brought in OpenSimSim, they raved about how useful and easy it was to use! If you are looking for a smooth running app that saves you time and money, then GET THIS PRODUCT!!! Thanks our reps & OpenSimSim for your outstanding training, support and all around awesomeness! I'm recommending this to anyone that will listen!

Recommendations to other buyers: I think it's the best online scheduler out there, and they really take great care of their customers needs.

Vendor Response

by OpenSimSim on March 14, 2017

Thanks for the fantastic review! The team is thrilled to hear that you have had such a great experience. Please reach out to us if you have any issues :-).

Fun and Easy Scheduling

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how quick scheduling is. It is very interactive and minimizes human error. My staff enjoys having the app on their phones and not having to worry about snapping a picture of the schedule every week. I like being able to see when my staff views the schedule, so no more "oh I did not see the schedule" excuses are made.

Cons: The employee view of the schedule is very bland. Every position title and weekday is blue. It makes the schedule hard to follow when everything on the scheduling chart is the same color. I wish that I was able to customize what colors my employees viewed when looking at the schedule. I would like to have the power to color code position titles.

Overall: Since I have started using OpenSimSim my scheduling process has been cut in half! Scheduling used to take me at least an hour. Not only has OpenSimSim made scheduling faster, but it has almost eliminated error from the process. If I ever schedule an employee in a time slot that they are unavailable, the app notifies me before the schedule is even published to the staff. My entire staff is made up of high school and college students, so they adapted instantaneously to the new scheduling process. The employees love the convince of having the schedule as a phone app and being notified when there are schedule changes. OpenSimSim has made scheduling a fun and easy process!

Excellent Software that Easy to Use

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for the employees

Cons: There is no way to turn off the chat and delete chat rooms as an Administrator. I understand that functionality is part of what makes the software unique, but if it is associated with my company, then I should be able to control the chat within my account. If I have a problem employee, I can fire them and remove them from the company, but the chat rooms and inappropriate posts are still there and can not be removed. Also, the ability to change employee's contact information would help.

Overall: I started a new job and was tasked with managing an employee schedule for 50 employees. The method that was being used was literally a calendar with people's names on it. It was very confusing and employees were constantly confused about when they were working and trying to swap shifts was a nightmare. OpenSimSim was the perfect solution to help me clean up the scheduling data and give my employees clarification of when they are working, and flexibility to manage their shifts and availability. It has cut the time I spend managing my schedule from 10-12 hours to 1-2 hours a week.

Recommendations to other buyers: Please try to add the Admin functions that are available on the computer to the mobile app. I used to have the ability to add new workers and remove (disconnect) people from my company via the app, but it was removed last update.

Works Great

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's Free!!!!
It also has some great features, I really appreciate that they added the reminder feature to remind employees when shifts are coming up. Really easy to use. posting a schedule doesn't take more then 5 minutes and they have made it easy to copy over the previous weeks schedule.

Cons: it can get a little buggy sometimes and you have to refresh. The only thing that I would like to see different would be the ability to change availability for my employees. or to schedule folks even when they show up as unavailable

Overall: Great overall, very good product with some amazing customer service. They get back to you right away and help fix your problem.

Excellent app with great customer service

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it is free. I love that whenever I have had an issue, support is always very helpful. Being able to post opportunities and send messages through the app is great.

Cons: There are only a few things that I would like to see different with the software. I would like to see push notifications of opportunities. Be able to change the default settings of who can apply, because network only works better for me by default than invite only.

Overall: I took over as operations supervisor of my company with added responsibility of scheduling. The old paper/pencil calendar on the wall was not working out too well under previous administration. The very first order of business was to find a program that was affordable and done the job. I found this free app and gave it a try and WOW. I am still to this day amazed that we have so much functionality and features for free. Opensimsim has transformed how we schedule and interact with our employees. I hope this company continues to grow and offer this app to us, I would truly be lost without it.

Recommendations to other buyers: Just in the future if there is ever a time that charging for the app will become a thing, please let us know in advance. I work for a government entity and funding/budgeting is an issue for me and would take some lead time to get spending approved for the program.

OpenSimSim

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly like that opensimsim is a easy to use software that allows you to take care of your business in one setting. Easy to communicate with others and allows you to justify the app to your convenience.

Cons: There is nothing that I didn't like about the software, 3 years of using opensimsim and it has never disappointed me

I was a non believer!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: how quick my schedule gets to my employees, they also LOVE the fact that you turn your phone and can see EVERYONES schedule

Cons: when I go to schedule someone they ALWAYS come up as Bartender then I have to switch their job title, even when bartender is NOT in their scope of work.

Overall: I was a non believer in which I didnt think this product would work with our restaurant ways of scheduling. Boy was I wrong, not only is it EASIER then my old way, its much faster and everyone can see it at all times on thier phones (because we all know that everyone has thier phones by them at all times)! There were a few glitches at first, but those have been fixed and overall this is a great product. What did I do with out you SimSim??!!!

Couldn't be happier with the Opensimsim platform

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The transition over to Opensimsim was seamless. The best part has been watching the platform evolve and improve. They have listened to everything their user base has asked for when it comes to functionality and ease of use, and have implemented those ideas flawlessly into the app.

Cons: There are sometimes minor glitches when scheduling which transfers shifts to the wrong day, but in the grand scheme of things this is a small issue.

Overall: Has cut my scheduling time way way down

Great Open

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: All you need to communicate with staff members, checking rosters and updating information are provided in such a clear and easy way. Easy to manipulate, easy to use.
Simple but easy :)

Cons: There is trouble to sign is sometimes.
Even after a few times, it took way too long to log in.
There were also mixed up profile pictures when we had a group chat.

Overall: An easy way to customize roster, chat to member staff, updating information.
Personally, I liked the app so much.

OpenSimSim review

Jul 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Updates come quickly (in real time) to allow me to pick up shifts successfully. It¿s generally straightforward to use, and I like that it reminds me how long I have before my next shift.

Cons: Sometimes swapping shifts can be a little tricky, as it isn¿t immediately clear how to do it the first time. I also found the layout of the message function unclear - some formatting to make it clearer would go a long way.

Overall: My experience has generally been positive - it makes picking up and swapping shifts far easier which means people are more likely to swap a shift than cancel it altogether, so staffing levels are generally improved as a result of this.

Simple Interface

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that myself and my staff can easily communicate between shifts through the messaging portion of the app. I also like the simplicity of it.

Cons: My least favorite thing is sometime the app crashes or loads the wrong photos & name on the chat feature.

Overall: With open sim sim my company is able to easily send out our schedule, update it across all devices and most importantly stay in touch with our team members with specials weekly notes, shift notes and messaging.

It is powerful yet simple to use and my staff responds quicker in accepting assignments.

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has the power of programs. It is simple to set up schedules and most of my staff have been able to figure it out easily. It takes me about the same time to produce the weekly schedule, but I love being able to hit publish and be done as opposed to then spending the same amount of time cutting and pasting individual schedules to each persons separate email. My staff seem to respond faster and I'm able to make last minute changes faster.... And the fact that it is free is a huge plus!

Cons: I love the flexibility offered through the use of positions and sections. It is a challenge though to remember which sections I've assigned to different positions when creating a schedule because the sections only show up when you open an individuals assignment window. It would be awesome to have both positions and sections show up in the scheduling master view.

Overall: Saves me time and makes the weekly task of scheduling more efficient.

Awesome Scheduling App!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My restaurant was approached by Open Sim Sim this year and I could not be happier! Our rep and his team are always there for you with any questions or concerns. My management team used to stress out on scheduling and would work on them for hours. Now with the Open Sim app, I am able to schedule 4 weeks out in less than 20 minutes! The staff loves the ease of swapping shifts, picking up shifts, and reading shift notes at the press of a couple buttons. It's great to get the word out of anything that might be going on. Large parties last minute, servers calling out sick, etc. I highly recommend Open Sim Sim to any restaurant manager. You will not be disappointed!

Excellent Software and good customer service.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, excellent communication tools, ability to manage multiple locations and still communicate across the company.

Cons: Not much to complain about. Updates sometimes pose a bit of a learning curve, but that could be attributed more to users than any glitches. Even still, customer service is quick to respond and solve solutions to problems as they arise.

Overall: Mobile and consistent schedule accessibility. Has also made the writing process easier so the staff has gotten more personally tailored schedules sooner, and has reduced the stress on my schedule writers.

Free Scheduler

Aug 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LIKE THE ABILITY TO MAKE THE SCHEDULE AND PUT IN SCHEDULE REQUESTS FOR PEOPLE TO SIGN UP ON. I LIKE TO BE ABLE TO COLOR CODE ANY POSITION, AS WELL AS WHEN PEOPLE CALL OUT

Cons: I WANT TO BE ABLE TO SEND MASS MESSAGES
I WANT TO BE ABLE TO PUT IN FOR MULTIPLE SHIFT OPPORTUNITIES AT ONE TIME

Overall: OVERALL THE EXPERIENCE IS GREAT. THE TECH SUPPORT AND THE INSTANT CHAT HAS BEEN HELPFUL WITH SOLVING MY PROBLEMS SEAMLESSLY AND QUICKLY IN THE PAST. I HAVE ONLY EVER HAD ONE, BUT IT HELPS TO KNOW SOMEONE IS READILY AVAILABLE.

OpenSimSim has made my scheduling life super easy !

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ability to schedule with super ease
- Ability to see labor costs
- Most importantly the ability to communicate with all team members via app vs. having to track them down
- Schedule changes are super easy and flawless

Cons: - It keeps signing me out (which is not really a huge deal).
- Sometimes the login security can be burdensome

Overall: Most importantly... it allowed me to save a significant amount of time and gave me the ability to communicate very effectively with all my teams in a super easy fashion.

Awesome app with everything I was looking for. Can't beat the price tag!

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has all of the features I was looking for!

Cons: My staff has had a bit of a hard time picking up on how to use it. Would love to see them sent a link with an overview of the software when they're invited to join your organization in the app.

Overall: This app has been a pleasant surprise. It has taken a while to get used to the software, but the customer service is amazing! Their rep is easy to contact for any help you may need. The features I like most are the ability for staff members to input their schedule availability and time off requests, the online software and matching app, the ability to see who's viewed their schedules, and the ability for staff members to drop or swap shifts easily. Updates and kink fixes are done regularly and the software just keeps getting better. Worth the time it takes to learn the new system!!

Recommendations to other buyers: To new customers: Take advantage of the intro course and OpenSimSim representative! She's extremely pleasant and helpful.

Very Easy

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to get your schedule as well as schedule your employees. It was efficient to have the app right on your phone and be able to open it without putting your password in each time.

Cons: There was nothing that I didn¿t like about this program. It was awesome!

Best app ever

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to track shifts. Also easy to put request off in.

Cons: Need to be able to find everyone¿s number to contact besides through the messaging thing.

Overall: I liked that there as a notification saying there was an update to the schudle and you can put you time requests off on he app.

An excellent choice for both scheduling and for communication amongst staff

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user app is quite friendly. My staff loves it and I've used many scheduling systems before. This is definitely a good one.

Cons: iOS app for scheduling would be nice. Also, an ability to see other people's shifts would definitely have usefulness.

Employees love it!

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eliminates paper use, and easily accessible straight from the website anywhere.

Cons: No issues yet. Shift opportunities stated as an option, but management doesn¿t utilize that function. So sometimes it can be deceiving and false hope when you initially click it the first 100 times.

Overall: OpenSimSim has reduced management stress, giving them the ability to get the schedule to those who may leave earlier than when the schedule is posted.

Easy and Fun Scheduling

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Makes scheduling easier
2. Practically eliminates error
3. Accessibility of schedule on employees phones

Overall: OpenSimSim has completley taken away the stress of making a schedule. Before this program I would stare at an exel spreadsheet for at least an hour making sure the schedule was perfect. Opensimsim has cut the time it takes me to make a schedule by more than half. It eliminates the possibility of errors by not letting you accidentally schedule employees on approved availability and requested off days. You can save schedules and repeat them week by week as well. Another great function of this program is that employees can access the schedule from an app in their phones. It alerts employees phones when a schedule is created or altered. Employees can even switch shifts with one another from the app. I would recommend this scheduling program to any manager who is looking to make their jobs a little easier!

Easy to use sim

Jul 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use and keeps me organized. Inputting employee schedules has never been easier.

Cons: My only dislike about it is that once you terminate and employee and remove them from sim, you cant renter them in if we were to rehire.

Open sim review

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved the ease of use with the schedule and to be able to communicate through the app. Real conveinient

Cons: Minor bugs such as not letting you drop a shift, mine eventually got there but for the first few months, nothing

An incredible piece of software that has improved the ease of scheduling and enhanced communication.

May 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy that I can alert my staff instantly of schedule changes, and that the staff can request shift adjustments and have conflicts resolved immediately. Shift opportunities are very helpful, along with the ability to drag and drop, copy and move shifts. Messaging has come in very handy, along with knowing when staff has seen the changes in scheduling. Great work.

Cons: I would like to see the ability for the manager to remove or Undo "Time-Off requests" approvals. Sometimes scenarios change or the employees change their mind and don't remove their request. It may be wise to have an "are you sure?" confirmation dialog when removing a worker.

Overall: It gives me freedom to do scheduling anywhere, and make changes instantly while alerting the staff.

OpenSimSim has been easy to implement and use. Staff enjoy an up to date schedule on their phone.

Jan 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most basic plan (free) has the most functionality of any similar software I have seen. The 24/hr support is fast and friendly!

Cons: When a staff invites co-workers to pick up a shift, those who decline disappear from the list making it hard to remember who was initially invited.

Overall: Faster scheduling and the ability to update one schedule from anywhere.

Our company is very happy with OpenSimSim. Easy to use, makes scheduling way less of a hassle!

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly..Its easy for me to create the schedule.. And it's easy for the team to view/ change and swap shifts.

Cons: I have issues using opensimsim on a pc computer.. I feel like it works best through my MacBook, but i have huge issues trying to use our restaurants older computer.

Overall: I do all the scheduling at our restaurant, and it has made my job easier!

OpenSimSim

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the accessibility and ease of the app anything you need to pick up or drop a shift without having to go through the calling and asking everyone for shifts.

Cons: Sometimes it would log me out unexpectedly but was still easy to just simply log back in.

Overall: My overall experience was great and I would recommend it to future employers.

Easy

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to schedule and unscheduled shifts

Cons: There is not much I dont like, not being able to close the app after being on it when on cell phone

Best all around scheduling software we've ever tried

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, constantly upgraded, price, GUI

Cons: Nothing

Overall: For the price (free), this is the very best scheduling software we've tried. What impacted us the most was the ease of use, we had a 10 minute lesson and we were using the software. Another wonderful thing about this software is that they're constantly upgrading the software and they're very interested in our input on how to improve it

Ease and comfort

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and customer support

Overall: Ever since we switched over there has been nothing but good things from the people at OpenSimSim, I personally will not use another scheduler.

Great for work

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to read & maneuver around app. Straight forward

Cons: Sometimes it logs out automatically without me actually wanting to

Overall: Good

It has been great overall.

May 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. Employees can switch, request time off, and check the weeks schedule all from the app.

Cons: It got better after the update, but creating schedules can be difficult. I would like to be able to assign another worker easier instead of having to unassign the shift first.

Open sim review

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, helps keep me organized, it¿s great

Cons: I haven¿t found anything I don¿t like about it yet

Overall: Love it

Open Sim Sim has made my life easier!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Open Sim Sim has really allowed not only myself, but my staff the ease to focus on other issues besides the headache of schedule making. Not only is the app very helpful but the team at Open Sim Sim have the best customer service of any I have seen to date. I highly recommend this app for anyone looking to make their life easier.

Capterra-loader

Management

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -I am able to check my schedule
-request any type of break or day off with this app
-simple design and looks good

Cons: -could upgrade the theme or design for better look however still nice

Overall: Really good, and simple to use to check my schedule

Open simsim for work

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how I can see my schedule before going into work, its convenient and allows for me to be updated on my shifts.

Cons: I dont like how it can sometimes be difficult to move around the app, some people get confused.

Makes Scheduling a Breeze

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Open SimSim has been a lifesaver in the busy and fast paced restaurant business. The intuitive layout takes the actual work out of making a schedule. The ability to communicate to everyone at the same time electronically and track views also makes communication a breeze.

Sim sim

Jul 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing at all won¿t work on my phone which is a must to keep in contact with my boss at work

Cons: I can¿t log in for work I¿ve tried numerous times

Overall: Can¿t use the app it keeps logging me out an can¿t log back in!

Vendor Response

by OpenSimSim on August 12, 2018

Hi Sharay, We are sorry to hear that you are having issues! Would be great to get support on to this and see what might be the issue. Have you tried reaching out in the past? Kind regards, Harry

SurpriseSimSim

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The clean presentation. It¿s simple to find exactly what I¿m looking for.

Cons: Limited options from the calendar view. I would like more options to dive deep when I need to.

Overall: For what I use it for it¿s great.

Great app

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great app to use for availability, messaging, and time off requests. Never had an issue. Easy navigation.

Cons: Not being able to copy and paste any of the messages exchanged with staff.

Good app

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: You have a profile and can clearly see shift available.

Cons: No edit to cancel a shift if accepted. No history of shifts completed. Need an
Invoice added to it.

Free, adaptable, and simple

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, direct connection to staff and users. Free!

Cons: I've only come across one issue where one employee didn't have an active phone number so they are unable to use the app

Overall: OpenSimSim has been a savior for me while managing our small restaurant. The simplicity of all its features let's my staff have full control over their availability and work schedules. But not only that, the OpenSimSim team is constantly upgrading and responding to customer feedback. I don't know if I've worked with another team who has been so focused on customer feedback. And to top it all off it's free!

Recommendations to other buyers: Keep up the great work!

Not bad at all

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The easy and functionality of it. The app has Been great.

Cons: It¿s a pretty well rounded app. I really like it.

Overall: It¿s been great never really run into any problems.

Scheduling software so intuitive and simple

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use, they take consideration of improvement features to be added, and they follow up.

Cons: It doesn't connect with a time clock or payroll software, at this time. Coming soon I am told.

Overall: I am impressed by the personal customer service attention. Our rep replies within minutes most of the time, and not more than an hour at most. Incredible compared to the rest of our software support experiences. I recommend OpenSimSim to people every week, and will continue to do so. It was so simple to learn, that I had already put out the first schedule before I received the training on the product.

I love using OpenSimSim for our restaurant scheduling.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is to use for me writing the schedules and also for the staff to view their schedules or make requests

Overall: Saves me money and lots of time.

OpenSimSim Success

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: OpenSimSim makes it easy for me to check my daily work schedule as well as request time off and trade shifts with colleagues. It updates quickly and has an awesome messaging feature that you can use with you coworkers and supervisors.

Cons: At first it was a little hard to figure out the details of how exactly the software worked, but after a couple of weeks it was a breeze.

Overall: Overall OpenSimSim has been a very beneficial tool for me and my workplace. It makes scheduling easy and allows employees to make requests with ease.

Easy to use

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It¿s very easy to use, with multiple functions.

Cons: There is no area for employee contacts (ie phone number or email) that I have found

Great, and easy to use

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Makes it easy to check and see work schedule

Cons: At first I had trouble looking for the option of how to request a day off in the app

Easy to use

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use for schedules, availability, time off, and communication

Cons: None at all. Very easy to use for work purposes

Great Software

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: I wish we could add a different picture to each schedule to help crew know where they need to be. We have multiple locations and this can be confusing for them.

Overall: We are a small company with a unique business on the water! Management and staff are loving this software so far and look forward to see new and improved features. Customer support was exceptional during the start up phase. Set up was the most time consuming area but still easy to figure out and support is ready to answer any questions. Very easy to use for first time schedulers.

Recommendations to other buyers: Same as above

Amazing if everyone can use it!

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Templates - I can write a schedule & basically cop it from week to week with small tweaks.

Cons: Some have the app on their phone but aren't "connected" others have older phones & can't get the app at all.

Overall: I manage a small hotel that typically has only one staff member present at a time. This means keeping everyone on the same page regarding the schedule is a pretty high priority. Overall the app is great. Everyone who has the app loves it! My only issue is that some employees don't have access to a computer regularly & the app won't load on their phone. So these employees are right back where we started...Checking the schedule only when they are at work with no access to OpenSimSim. Some concerns I have raised have not been addressed, but for a free app....I really can't complain. It does what is was designed to do & it does it well.

Recommendations to other buyers: When printing the schedule send it to excel so that you can adjust things. If printing straight from the software it cuts off some days & information.

OpenSimSim review

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is that it updates you upon the shifts that you have, and allows you to be in control of your work schedule.

Cons: What I least like about this software would have to be that, even if you try to pick up a shift 1-2 hours ahead of time, it won¿t let you because ¿ it¿s to close to work time¿

Overall: Overall, I feel that this is a great app and very much so helps you keep track of the shifts you are doing and the shifts that you can sign up for or pick up.

Ease of use as an employee

Aug 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As an Employee using OpenSimSim, I found it very user friendly. I found it convenient that I had access directly on my smart phone, which helped me keep track of my shifts and days off.

Cons: Sometimes the email notifications weren¿t enough as a reminder of when shifts were posted. It also wouldn¿t post a notification symbol every time.

Overall: We used to have to write down our schedules, and the main copy was kept on site. OpenSimSim made it more accessible and easier for us.

Open sim

Aug 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, you always know when u work

Cons: Can¿t go back and check ur old hours.

Overall: Great

It's everything I have been looking for in keeping me organized when it comes to scheduling

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Keeps me organized. Easy to use. I have 4 stores and it helps having one place to go to write your schedule. My employees love it. Its free!!!

Cons: The name of the software kind of throws me off, because it doesn't seem to have anything to do with scheduling. Thats literally the only thing about it I would say is a con for me, but the software itself is PERFECT.

A very user friendly and smart product with an excellent service team to back it up.

May 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Powerful scheduler with minimal demands on managing staff. Very user friendly for all my staff and a time saver every week compared to other methods I've used.

Cons: The 'social' aspects are counter productive for my small business. Also the features my employees have complete control of without my approval or ability to disable or even supervise are not helpful.

Open Sim Sim review

Apr 27, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like having everything in one place

Cons: I wish all my employees could see the entire schedule

Overall: We started using open simsim to schedule our employees as an alternative to a spreadsheet. We were previously using appointments via email as a solution for OOTO requests. Having the schedule and timeoff requests in once place is extremely convenient. It would be nice if all employees could see when other employees are scheduled to be in.

Great app, needs some tweaks

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Messaging app, overall design

Cons: Android incompatibility, availability settings

Overall: Love the messaging platform. Would like to see more comparability with Android users - have had a lot of issues with employees signing up with Androids. Also the availability feature is a bit confusing for users; I've had to walk most of my employees through it to have it set correctly. Overall great app; just need a few changes to improve!

Has some value

Aug 05, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy scheduling and full staff announcements.

Cons: Software glitches didn't update slight changes in scheduling and caused disruption

Overall: It was good for its value as a free scheduling software.

Vendor Response

by OpenSimSim on August 12, 2018

Hi Anastasia, Sorry to hear that! We are constantly improving the product and would love to get some more information about exactly what happened so that we can make sure that it doesn't happen again.

OpenSimSim

Jul 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes it easy to see who you work with, schedules and shift times

Cons: That you can¿t take parts of people¿s shifts.

Overall: Overall, the app is very helpful and makes it easy to see when I work

Opensimsim Review

Dec 16, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall experience with the app have been fine but its needs improvement with the shift switching features. Also, it would be great if there was a tab to see all of the employees contact info. Thanks

Vendor Response

by OpenSimSim on December 19, 2016

Hey Jason, we've taken your feedback on board and you can expect to see some changes to the way shift swapping works shortly :) Regarding employee contact info being available to everyone, this is something that we have considered however we want to make sure that private information stays private, we leave it up to you to share that information. You can communicate directly with colleagues through our in-app chat feature without needing to provide a phone number :).

The support staff is amazing! The program is simple and my staff is really happy with it.

Apr 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Much more approachable than the competition. Support is second to none. If I have any issues, they are on top of it immediately.

Cons: It can be a little glitchy moving from one operation to the next or when changing locations. But nothing too serious.

Overall: Vastly improved communication between staff and management. Simplified the request off procedure.

Excellent

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is very user friendly. The flexibility to print different schedules is great. I also love how you can communicate messages with your entire team in 1 email.

Cons: At this point the only thing I dislike is you get notified in 2 different areas when schedules have been picked up or requested.

Not too bad

Aug 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: its easy to use and keep track of everything

Cons: Don't like the fact that the employees can change there availability at any given time. The admin should be the only one able to change that and the employees should need to request a change.

Overall: over all the whole thing works pretty well and the help team has been great.

Love all the features

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: no more doubting employee schedules. My staff cannot tell me they missed seeing the schedule. Keeps everyone accountable.

Cons: The only con I have is on the mobile app whenever i use it and then I am finished it does not allow me to exit out of the app i have to manually exit.

Overall: no more spreadsheets

Pretty decent so far.

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of making schedule and seeing everyones requests off already placed in the day they requested off.

Cons: I don't like that there isn't a staff availability section. Also, don't like that national holidays aren't placed on the monthly calendar.

Overall: Made schedule available for staff to see everyday

Great app

Jul 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The template makes scheduling multiple salespeople easy.

Cons: There seem to be too many steps to print a page.

Overall: Easy to learn.

Awesome Scheduler!

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: some features only can be accessed from a web browser.

Overall: OpenSimSim is a great scheduling app! Customer Service is top notch so far. The app still needs some more features like overriding availabilities and adding new employees from the app but overall a great app!

Recommendations to other buyers: Keep up the great work and keep improving on the features.

Open sim sim

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of accepting or declining shifts.

Cons: Lost login if it has been awhile since using the app.

Very intuitive and easy to use.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of using it on a mobile device (Iphone) and via computer. I normally stay logged in on my work computer that way changes can be made quickly and easily, however if needed, I can also make changes on the go.

Overall: Ease of use and quick implimentation.

Capterra-loader

OSS Review

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It¿s easy to use and I like that I only see my department schedule as opposed to every depts schedule. I like that I can request time off and chat with our team through this app.

Cons: There¿s nothing m
Really I don¿t like about the app.

Simple and Easy to use

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The template to copy schedules which do not change. The ability to color code different positions is always an added bonus.

Cons: Sometimes it isn't stable but it is in the beginning phase. Sometimes my employees can't log in to see the schedule.

I make and adjust schedules for the crew on the boats.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and has very few glitches. OpenSimSim works really well for scheduling my crew.

Cons: It is easy to set up schedules from a laptop. It is much more difficult and time consuming to set schedules from a mobile device.

So useful

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love how intuitive it is. You barely need to explain to colleagues.

Cons: I¿d like to include shift end times and job information in the notifications. At present, I have to open the app to get enough info about the shift up for offer.

awesome

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use and my employees love it. I love how easy it is to use too. I like the message feature .

Cons: It would be nice if it would be easy to exit out of the app instead of manually exiting from each time i open it

WOW, I can finish my schedule of almost 200 employees in 30min or less.

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is User-friendly app, that is easy for everyone, even for the staff who isn't good at using technology.

Cons: It would be nice if there were more notification settings, so I could turn off or on certain notifications.

Morningside Opensimsim

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Opensimsim has been such a great tool for us. Our staff is happy to have access to their schedules in the palm of their hands. As managers we have had great success with it as a communication tool .The ability to give the staff a way to give up or exchange shifts worry free is a great feature. The App keeps track of who is switching or not available for various reasons .As managers we have the power to approve or deny schedule changes that help keep us on budget.Can't think of a reason to ever go back to how we did schedules before.

Capterra-loader

Good But Can Make Some Easy Tweaks

Aug 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Let's me communicate staff needs well ahead of time

Cons: Cannot edit shift once it has started if I need to cut an employee early. I have to delete shift and then add. Seems like unnecessary extra step.

Sim Sim review

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The OpenSimSim team has been amazing integrating our scheduling and communication with our staff. The simplicity of the program and ability to dial it into our specific needs has been a tremendous help in organizing and simplifying our scheduling, which has always been a nightmare. They make it easy to work with and are always willing to help whenever we need it which makes this system and the Sim Sim team a great asset to our business. I'd give them 5 stars on their service and technology. Thank you guys!

Opensimsim review

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: How user friendly it is. Its simple format makes it easy to understand.

Cons: Sometimes it will sign me out randomly. There are also a few glitches in which things get posted more than once.

Pretty good!!

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use great reminder of my schedule and easy to see who I¿m working with

Cons: Wish it had a feature to request to delete a shift

Overall: Great way to communicate and see what¿s going on at work

Easy to Use

Aug 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to always see scheduling changes and make changes for staff effortlessly.

Cons: Always signing in to the service...would be quicker if they remembered me.

opensimsim review

Aug 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to read, easy to tell when i am scheduled for, easy to request time off

Cons: easy to get locked out of, difficult to get back in if i forgot my password

Cons and pros

Jul 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to move employees schedule around. Easy to transfer months schedule to the next

Cons: Can not change employees name if entered incorrect.

Overall: Time off request

The surf life

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organized, easy to use, love the app,

Cons: None yet

Overall: This scheduling app and system is everything I could ask for to keep me organized and my employees love it!

A work in progress

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had some slight issues (chat, weekly schedule view) that were mostly fixed right away. It could be easier to switch shifts, though. It should allow us to switch in times with someone on the same day and just send it to a manager for approval.

Vendor Response

by OpenSimSim on December 19, 2016

Hey Amanda, thanks for the feedback! We are always glad to receive feedback. We are working to improve this at the moment and you can expect a refined version to be released soon ;)

Simsim

Jul 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to contact other employees and managers

Cons: How slow the software is and the response time for everything

Overall: Very convient

You make my life easier !!

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and very user friendly for my employees

Overall: I love the convenience and all the alerts I get ! This app is very user friendly and has made my life as a manger much easier !

Life-changing for our property!

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: To move from excel and the headache of managing over 30 employee schedules to OpenSimSim has been just incredible! Our rep & his team were great from the start, assisting with the set up and helping us get us to the program. They were quick to answer questions and make adjustments along the way! Hard to find companies now a days with such a high regard for providing strong customer service!

less than fair

Aug 01, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: That you can see everyone's schedule including your own.

Cons: That you can only see one week at at time and that week is not titled on the screen, especially the mobile version.

Overall: It's hard to keep track of what week you're looking at. We used to use an excel spread sheet and that was very easy to look at. I like the color coding though.

Vendor Response

by OpenSimSim on August 12, 2018

Hi Alexarae, Sorry to hear that your experience has been less than ideal. You can see the current week and time period at the bottom, and go to the next week by swiping left or right. Even with a weeks worth of data there is a lot going on hence why we have designed it so that you can swipe to see the next week. I have a link to a demo screenshot that should explain this in more detail: https://i.imgur.com/4xURzal.png On the desktop we are coming up with a solution for a monthly view however which may suit your purpose more.

Easy for all to use, and great support for the occasional glitch

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for my employees. Easy to copy schedules for creating same schedule repeatedly. Easy to see who will be out on the weekly schedule on the go, on my phone app.

Cons: Wish I could create schedules for multiple weeks at once. Wish I could printout employee's past month all at once, not just a week at a time.

Overall: Able to go to paperless schedule for my choir. Choir can submit real time requests to be absent, and tend to forget less than when they had to write it on a paper calendar.

sim sim review

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and good software with nice features

Cons: sometimes slow but overall I have no problem

Nice app, does the job

Dec 16, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Mostly user-friendly. I don't like how often I'm prompted to log in, and sometimes it seems the system is down because I just kicked out against.

Vendor Response

by OpenSimSim on December 19, 2016

Hey Sarah, sorry to hear about your login issues, would love to know why this is happening to you as the system has never been down. A member of our support team will be in touch with you shortly so that we can get this resolved :)

Customer Support is fantastic.

Dec 16, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: My OpenSimSim would lock me out and I wasn't able to sign back in until I spoke to a support staff member. There hasn't been as many bugs lately and our team is able to use the message board feature effectively.

Vendor Response

by OpenSimSim on December 19, 2016

Hey Mallary, sorry you've been having login issues, I'm glad that they have been resolved and we encourage you to reach out if you have any further issues!

review from Cesar Berkeley & San Diego

Dec 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use for managers and staff. Instant communication through smart phones.

Cons: If there's a printing option which I can see in a straight line for one staff, their position and time they work.

Overall: Great customer support from implementing, training manager & staff and troubleshoot.
Easy to use. When we have suggestions, they take them into consideration and implement if they could.

Recommendations to other buyers: I still can't log in from our email and I don't know why. If I can access through my phone, that will be great.

Very Useful APP and Schedule Builder

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy user interface
Easy to move things around
Easy to navigate to important information

Cons: N/A

Overall: I work with a non-profit that employees people for job training. This app and schedule planner is fantastic, it makes scheduling shift easy as well as monitoring everyday expenses related to staffing.

Opensimsim

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Comments: I use opensimsim for my job at urge. It gets the job done but has a lot of room for improvement. I can't swap shifts or give away shifts and it isn't that easy to use

Vendor Response

by OpenSimSim on December 19, 2016

Hey Corey, sorry to hear that you are having that experience. Will get our customer support team to reach out so that we can get this resolved quickly and easily :)

Geoffs review

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I think open sim sim has had an easy transition coming from hot schedules. A small learning curve for the staff but we have had great reviews.

Vendor Response

by OpenSimSim on December 19, 2016

Thanks Geoff! Glad to hear that your staff are finding OpenSimSim intuitive, and that your staff are enjoying it. Keep the feedback coming!