# SocialSchedules Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SocialSchedules the right Employee Scheduling solution for you? Explore 558 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156644/OpenSimSim/reviews --- SocialSchedules 4.5 (558) [View alternatives](https://www.capterra.com/p/156644/OpenSimSim/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SocialSchedules Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Intuitive and simple navigation 93% positive reviews out of 168 Most reviewers indicate ease of use makes daily tasks straightforward, with a user-friendly interface and minimal learning curve. Frequent glitches and slow performance 65% negative reviews out of 60 Most reviewers report bugs and issues cause slow loading, unexpected errors, and occasional disruptions during scheduling or messaging. Responsive and attentive support team 94% positive reviews out of 31 Most reviewers describe customer support as prompt, approachable, and consistently helpful when resolving questions or issues. Limited control over employee requests 72% negative reviews out of 29 Most reviewers indicate employee requests lack adequate management oversight, making availability changes and approvals difficult to supervise. Streamlined staff communication tools 93% positive reviews out of 28 Most reviewers report team communication features simplify messaging, enabling efficient updates and clear interaction among staff. ## Showing most helpful reviews Showing 1-25 of 558 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenelle C. Corporate Center Manager Political Organization Used the software for: 1-2 years ### "Great Scheduling Platform " February 14, 2019 4.0 Overall, I think OpenSimSim is beneficial for small businesses who are looking for something that is simple, free, but VERY effective. Pros I've been using OpenSimSim now for over a year. I really enjoy all of the benefits of the program. Obviously, the greatest thing about OpenSimSim is that it is free; however, I also really love the ease of use. If I am unable to put in the schedule for my agents, it is easy to instruct one of my mentors to do so. The platform is colorful, fast, and the notifications setting is much appreciated by myself as well as my staff. Cons I feel like the platform is geared more towards businesses that consistently have weekly set schedules. With the type of business we handle, I wish there was an easier way to create multiple shift opportunities for one day. We could really benefit from being able to quickly create shift intervals. The mobile app lags a bit when a shift is posted, preventing agents from applying for the shift in a timely manner. I also wish the chat system was an API that could be integrated into other programs so that everything can be uniform. Review Source RS Rachel S. Retail Store Manager Retail Used the software for: Less than 6 months ### "Great free option for scheduling software with potential for more" October 4, 2019 4.0 I had a great on-boarding session with their training team. They do offer employee data importing as part of their setup but I did it all myself and it wasn’t too bad. Pros Super easy to use and set up. It has been as smooth of a transition for our employees One could hope for. Most employees have been able to get it set up and availability updated with no direct instruction other than our expectations. Cons A few simple features I would like to see on the app are: view only first initial of last name on printed schedule (privacy issue of employees), hide total hours on printed schedule, select individual rights for remote clock in (paid version). Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing SocialSchedules When I Works app was very glitchy and its expensive for just a scheduling package. Free trial only allows you to schedule out 10 days and that made the testing out process double the work. Review Source LC Lance C. Customer Service Rep. Retail Used the software for: 6-12 months ### "Great, but slow" August 16, 2019 3.0 So far OpenSimSim has been a mixed bag. When it works well it's a fantastic software. When it doesn't work well it's absolutely frustrating to deal with. We used OpenSimSim so that way if people needed to be able to switch shifts or request time off there was a place where these requests were stored and could be accepted or declined. Our old program was all manual so it's a big help being able to see who can work and who can't all at once. Pros I like that it's easy to see when you and/or your peers work on the web version of opensimsim. It's easy to set-up for your work weeks too so it'll accurately show how many hours you're getting in a week, and it being easy to customize is a nice feature too. Cons Sending messages to your peers is really slow. Even with a perfect connection it might take serveral (1-5 minutes) to send a message. Also, there was a problem my peers and I had with signing into OpenSimSim. I wish they had a feature to upload your schedule to a third party app such as Google Calendar or being able to do it on your phone using your Apple calendar. So that way my spouse and I can plan around my schedule. Another con is that it'll automatically sign you out every week. We had assigned computers at work so having to sign into my computer every single day is a waste of time. Review Source BR Bryant R. Vice President of Sales and Operations Photography Used the software for: Less than 6 months ### "Multi-Unit Scheduling" October 17, 2019 5.0 Pros It gives us ease of access to schedules for multiple locations, and easy to identify and contact an employee that is working. Cons Setting up mutiple locations and schedule labeling/identification. Alternatives considered [Spark Hire](https://www.capterra.com/p/125710/Spark-Hire/)[HireVue](https://www.capterra.com/p/132193/Team-Build/) Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) More centralized location of schedules for multiple locations. Review Source KC Kay C. Manager Retail Used the software for: 6-12 months ### "Volunteer Schedule " August 18, 2019 5.0 This is a very easy to use product. Pros I like the price, because we are a non-profit organization with about 20 volunteers. I needed something that would keep track of everyone and with your product I can see the schedule on my phone or computer. It is very handy. Cons I'd like to be able to schedule people from my phone. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing SocialSchedules OpenSimSim allowed me to schedule out for months at a time. The When I Work program only let me go out for 10 days. Review Source Mike R. District Manager Restaurants Used the software for: 1-2 years ### "Great scheduling platform with lots of extras!" August 16, 2019 5.0 Pros Ease of use. Messaging system and shift swap approvals. Cons There wasn't much not to dislike about this product. I've had no user issues with it, nor manager issues with it. Review Source Michael S. General Manager Food & Beverages Used the software for: 1-2 years ### "Great platform " February 16, 2019 5.0 Outstanding Pros As a GM I love OpenSimSim it’s very user friendly Cons Budgeting wasn’t working at first but then did work. Review Source Kelly M. Owner/ Head Chocolatier Retail Used the software for: 1-2 years ### "Great for Small Business" February 18, 2019 5.0 We have appreciated the overall support from the OpenSimSim team. Pros I love the ability to love prior schedules and just paste to future weeks. We have been using OpenSimSim for more than 2 years and it was a huge improvement from the manual process we used. The ability to use the app for our associates has greatly improved our scheduling efficiency and reduced the errors in availability and scheduling. Cons We have had no issues with the software. Review Source Briana K. Catering director Events Services Used the software for: 1-2 years ### "Country club scheduling" May 28, 2019 5.0 I’m able to schedule my employees and communicate with them easily Pros A coworker had previously used it . I like that my employees can put in their availability and trade shifts with each other Cons I’d like to have a counter or additional notes next to each employee on their shifts and hours preferences. I have some employees that only want 20 hours a week or two days even though their availability is wide open. These details I have to remember. Review Source Mario V. cook Food & Beverages Used the software for: 6-12 months ### "Management" August 14, 2018 5.0 Really good, and simple to use to check my schedule Pros \-I am able to check my schedule -request any type of break or day off with this app -simple design and looks good Cons \-could upgrade the theme or design for better look however still nice Review Source RP Riley P. Sales and Orders Associate Consumer Goods Used the software for: 2+ years ### "SocialSchedules - You can trust it" November 15, 2022 5.0 Pros SocialSchedules is easy to read and manage. Our schedules are published every Friday, and we receive a notification as soon as our manager sends it through. I can see my weekly schedule, and I can see a countdown until my next shift is scheduled to start. I can also rotate my screen sideways to see the schedule for the week along with who else is scheduled to work each day. This makes swapping shifts easier if necessary. I can also message my coworkers in the app and receive managerial notifications in the messaging section or in the "Schedule Notes" section on the home page, which is flagged with a red dot if there is a note that needs to be read. Submitting time off requests is a piece of cake, truly. There is even a segment to leave a note about why you are requesting off, which comes in handy! Overall, I enjoy this product. Cons I do not like how I cannot see my total weekly hours after the initial schedule notification is opened. I must manually count my hours if I want to know my exact weekly total. I also do not like how I cannot see the day of the week I am looking at when requesting time off; it would be more convenient if there were a calendar layout as opposed to manually scrolling to the date, month, and year you need. Review Source SM Scott M. Operations Manager Supermarkets Used the software for: 6-12 months ### "Rosters the way they Should be" May 31, 2019 4.0 The managers enjoy using it and wouldn't go back to how we where doing it. The team have shown an increase in picking up extra shifts and sticking to what agreed changes they had arranged with managers. Our roster is now more steady and hours worked more accurate to our ideal workflow. Pros Its simple and easy to use. It gives you all the information that is required to make informed decisions when planning your teams hours, it gives clarity and removes confusions when dealing with shift swaps and holidays, Both employer and employee are on the same page via a cloud format that automatically updates every one when changes are made. Can roster multiple departments so when in a big retail business you can plan for team members to be working in a different department too. The messaging function is the easiest way to connect with 100+ people in just a few clicks, this helps drive engagement through communication. Cons A few upgrades that would improve this further is: A function to save and print time off requests and approvals so that we could go paperless and keep complient with the IRD -this would also give option for the employee to complete a virtual signature on screen Also editing a master roster would be great - currently not an option to edit a roster without having it uploaded into an actual week - master rosters are forever changing so would be great to keep these updated simply as things change. I always found the name OPENSIMSIM "out there" and odd however UBER would have also sounded strange until it was a house hold name, SIMSIM could be as big soon enough!! Review Source MW MARISSA W. Store manager Retail Used the software for: 2+ years ### "Love this scheduling app!" August 16, 2019 4.0 Lots of benefits in the ease of use, for both me and my staff. It makes scheduling fun! Pros The ease of use, it's so helpful to have the schedule on you whenever you need it. It's made it way easier for my staff to get there shifts covered on their own. Allowing the app to assign sections to my staff it has given me the tools to help maintain order on my sales floor as well. I don't know how I worked for so long without it! Cons Mostly it's been a positive experience, the only thing I think would make it better would be holding the same layout as the computer when converting to the weekly schedule on the phone. And as a administrator being able to see what i have unpublished on my phone as well. And also it would be nice to be able to black out days employees couldn't drop shifts, just how there is the feature to do that with the time off requests. But really it's been an amazing tool to have! Review Source MG Mark G. Program Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "OpenSimSim for rostering" December 5, 2019 5.0 extremely positive. Opensimsim has given us increased productivity and efficiency. Communication between all staff is easy and encouraged through this software. Overall it saves so much time, is flexible, is easy, fast and overall reliable. Pros Ease of use by managers, administrators and regular staff. Straight forward and up to date, even old timers can quickly gain the skills to use opensimsim. I love how you can select particular staff, times, breaks and see a total hours per week. Shift dropping and swapping is also a function that helps take stress off myself as a coordinator. the messaging tool is great also and saves some time in last minute needs and cuts out emails. Cons This software works perfectly for my personal use. Another department here onsite use opensimsim for their rostering but use the publishing option to send out shifts for the whole department at once. They do seem to have trouble working around this but are quite new to the tool as well Reason for choosing SocialSchedules Faster and more efficient way of communicating shifts and sending rosters. OpenSimSim has greater features and is easy to follow Review Source MB Melodee B. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Observations from a first time schedule app user" February 18, 2019 5.0 Paper schedules were awful. It wasn't until we went to OpenSimSim that I found out how truly time consuming and wasteful paper schedules really were. After printing the schedule, it was almost always an incorrect copy by the end of the day. It was so frustrating. Now, everyone is up to date 24/7, able to see who is available for swapping and can swap shifts on their own. I appreciate having OpenSimSim as part of our scheduling process. Thank you!! Pros 1.I love that there is an app! Doggonit, that thing is awesome!! When staff can get on there and swap and not have to call or message me to make that change, that's AWESOME!! 2. The help desk people (bless their hearts) are very patient, knowledgeable and are available to help every time I have messaged them. 3. I really like that I can stay home when someone calls in. I just open my app and send out a message as well as ask individually if needed. Cons 1\. I would like to be able to see/print a month view at a time 2. I would somehow REALLY REALLY like to be able to see what changes were made to each shift ie..who traded with who, who was originally scheduled on a shift, etc... 3. I would also like the ability to shrink the page (on the screen) so that I'm not constantly scrolling and up and down the page through a long list of staff Review Source AS Amy S. Insurance Advisor Insurance Used the software for: 6-12 months ### "Social Schedules Review" March 28, 2023 5.0 Exceptional Pros I use this daily to keep track of my working schedule, my daily calendar and my leave/ vacation. It is easy to use and put into the system. It is great to reflect back onto past days. Cons I can not comment on this question as I have not come across anything so far. Review Source GP Gabriel P. Bar Manager Restaurants Used the software for: 1-2 years ### "Good scheduling tool for managing a bar" February 15, 2019 4.0 I have enjoyed OpenSimSim more than our previous scheduling tool. Since pretty much everyone carries a smartphone these days, the schedules are easily distributed to the employees. Pros I like that the software works on multiple operating systems as well as moblile devices. I find the 'landscape' feature when a mobile phone is turned sidways to be especially helpful and well thought out. I really like genaral ease of use for scheduling, removing, and adding workers, arranging time off, basically keeping everyone in communication (and thereby accountable). Cons I have not discoverd how to do all my managent tasks from my phone, and thus must always use my computer. I don't know if that's an option, but it hasn't been intuitive enough that I have figured it out (or important enough that I have spent time to figure it out). I wish that when people sent messages that they were more flagged or intrusive, I have a lot going on and sometimes I miss messages sent through OpenSimSim... Like a pop up window or something? Review Source LB Lynda B. Club Captain Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to use and suit volunteers" October 16, 2019 5.0 Finally found an online system where my members can be responsible and accountable for their shifts. I can pre-load and everyone can see who is on. Love this. Pros I am involved in a totally volunteer environment and this is the best option for us to control the shifts. It allows for members to be responsible for their own work shifts. We have members from 14 - 89 and they all use it. Cons I wish I could customise each week. As in we only patrol or do shifts on weekends and public holidays so really most weeks Mon to fri is blank. Would be better if not there at all. Minor bug and really only applies to our organisation. Reason for choosing SocialSchedules Free as we are a charity that is independent to surf life saving and we don’t get their funding. Needed mobile access so I can do stuff on train on way to work. Review Source KL Katie L. Event Manager Food & Beverages Used the software for: 1-2 years ### "Open simsim" May 28, 2019 5.0 Opensimsim saves us mass emailing our staff, then receiving numerous emails to confirm if they can work. Therefore making the process alot simpler and easier. The staff also find it great because they can look in one place rather than having to find their emails. It has definitely made life simpler, easier and quicker. Pros If is easy to use, quick to put shifts on and for staff to select them. Since implementing it has definitely sped up the process of staff g jobs. Cons Would love to introduce the time management aspect of the software to save staff having to sign a form. However because you have to pay for each user and we have 88 that don't work all the time. It is not a cost effective option for us. If there was a monthly set fee that we could pay for the option that would be far better. Review Source LJ Laura J. Administrative Assistant Higher Education Used the software for: Less than 6 months ### "Love OpenSimSim!" October 11, 2019 5.0 Pros I use this to schedule a team of work-study students in my office, so it was important to me to use a system that would allow people to drop shifts without needing to find a cover and to post open shifts that any worker can sign up for- this fulfills both of those needs. I love seeing a weekly view and daily view, being able to sort alphabetically and by time of shift for the day, being able to save a schedule template for a week so that I don't have to manually schedule shifts every week (their weekly schedules are the same), and I love how easy the app is to use so that I can manage the schedule while I'm out of the office. Cons I created a fake employee account when I was first starting to use this system so that I could see how things look/work from the worker perspective, and then had difficulty deleting my fake worker account. Customer service helped me out with this, but it would be nice if there was a feature that let administrators toggle to the worker view just so that they have an idea of what schedules/notifications look like to their workers. Reason for choosing SocialSchedules Ability to post open shifts and to let workers drop a shift without needing to swap with another worker. Review Source VR Verified Reviewer CEO Media Production Used the software for: 1-2 years ### "OpenSimSim Review" August 30, 2019 5.0 Pros This is the best employee scheduling software. It's made for managers in the company to communicate with their teams and understand their whereabouts and what they are busy with. Cons For a big company like ours, it needs focus since it can make your phone busy. Review Source PV Parker V. Customer Service Rep Retail Used the software for: 1-2 years ### "SocialSchedules" November 15, 2022 5.0 SocialSchedules is a great software to use for setting empolyee schedules. Pros SocialSchedules allows you to see your workweek schedule at a quick glance and also allows you to see what coworkers are scheduled the same day you are. There is also a chat feature to allow you to send messages to coworkers. Cons The chat feature does not do a great job of notifying when someone has sent you a message. A better notification system would make this software perfect. Review Source VR Verified Reviewer Counselor Civic & Social Organization Used the software for: 6-12 months ### "Excellent free program for small businesses" May 28, 2019 5.0 I am spending less time scheduling when allowing staff to swap shifts and having automatic schedule updates. The chat option let's me post memos, meeting minutes, etc and see who has read the information. The app works flawlessly with any phone type. It's a great app and I tried/ tested at least 6 others before finding this one. Pros The scheduler is intuitive and suggests common shifts along with templates making the uploading of the monthly schedule a breeze. Letting my staff have the freedom to trade and give away shifts, with an automatic schedule update saves me time. I like that I am always informed of activity regarding shifts. Love the chat option. Cons Sometimes when inputting shifts, lines are unclear leading me to misalign. Having a history of a staff member after they quit/ are fired would be useful. Review Source RW Richard W. Director Facilities Services Used the software for: 1-2 years ### "Clock in spot on!" May 31, 2019 4.0 Overall it's great to use, cost effective and easily manageable. Doesn't promise you the earth and give you a pot! Pros GPS function, change shifts on the go, great messaging, easy shift allocation as SimSim learns over time with suggestions. Customer service is very good with online chat, and tech desk resolution if issue not resolved in chat. Cons Can't enter regular shifts as recurring. So we have to continue with Jorte Calendar to keep regularity of shifts (daily, weekly, bi weekly, 4 weekly, monthly etc...). Some updates can be frustrating as you have to 'find out yourself' while using. Review Source AI Aaron I. Assistant Golf Professsional Sports Used the software for: 6-12 months ### "Easiest Scheduling App/Software to Use!" March 1, 2019 5.0 Pros Love the ease of use for both the administrator and the user. We have been using the OpenSimSim for a year now and have had not issues with it whatsoever. The functionality of the software is easy to use even for the least tech savvy individual. Our employees love the app and they love how easy it is to request time-off and to view their work week calendar. Cons The administration scheduling side can get overwhelming with a large number of employees by not being able to see the week without scrolling up and down. Minor issue but would be great if there was a way to zoom in and out rather than scrolling up and down so much. But, other then that not too many cons when it comes to OpenSimSim. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.