Who Uses This Software?

Cross industry


Average Ratings

2 Reviews

  • 5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Insider Metrics
  • www.hellocustomer.com/
  • Founded 2015
  • Belgium

About Hello Customer

Hello Customer is building the technology that leapfrogs traditional satisfaction scores. Great companies make a continuous connection with customers a fundamental part of their business strategy. Through real-time feedback conversations, we enable companies to truly understand what drives their customers and employees. Our artificial intelligence turns that feedback into actionable insights, so you can build better experiences, boost operational efficiency and lower costs.


Hello Customer Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Hello Customer Reviews Recently Reviewed!


The feedback provided by the company is good

Mar 08, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Feedback values

Cons: late response

Overall: They fulfill the exact requirements of the customers, by giving proper feedback in terms of proper description

Recommendations to other buyers: Quick response will be better

Capterra loader

Good way to get customer feedback

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.

Cons: I think this is really a great to reach and know your customers but, the company should increase its popularity.

Overall: It helped me know my customers well.