# Hello Customer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hello Customer Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/156650/Hello-Customer --- # Hello Customer Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hello Customer ## What is Hello Customer? Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale. The platform automatically analyzes open-text feedback, detects sentiment, and assigns comments to clear feedback categories such as product, service, delivery, staff, or digital experience. This allows teams to quickly see what customers are happy about and where problems occur without manually reviewing thousands of responses. Hello Customer connects feedback directly to CX metrics like NPS and CSAT and highlights the key drivers behind customer satisfaction and dissatisfaction. Interactive dashboards reveal trends, top feedback categories, and comparisons across locations or segments. With these insights, teams can prioritize improvements, resolve issues faster, and strengthen the customer experience across the organization. ## What is Hello Customer used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €9999 Per Feature, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hello Customer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hellocustomer.com/&name=Hello Customer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hello Customer 4.3 (8) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €9999 Per Feature, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (8) Ease Of Use 4.7 (537) Value For Money 4.3 (6) Value For Money 4.5 (372) Customer Service 4.7 (7) Customer Service 4.6 (296) ## Hello Customer alternatives Highest Rated [4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156650/Hello-Customer/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Survey Builder 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and manage surveys Customizable Fields 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Customizable Questions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Data Analysis Tools 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Hello Customer 89 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Organize and group data or items based on various criteria Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Process of gathering, measuring, and analyzing accurate data Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Manage and store data in a database Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Enable businesses to implement machine learning algorithms on business data such as sales and revenue Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Allows users to manage data from a number of sources Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Practice of collecting data and responses for market research/surveys without an internet connection Ability to recognize printed or written text within digital images or scanned documents Categorize words in a text with a particular part of speech, depending on the definition of the word and its context. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Send messages via SMS Train your system to interpret and transcribe voice messages Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Identify recurrent themes or topics Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 3.8 (8) 3.8 Based on 8 reviews ## Pricing Value for money 4.3 (6) Basic €9,999 Per Feature,Per Year Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Hotjar](https://www.capterra.com/p/163516/Hotjar/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.3 Based on 8 reviews Filter by rating 5(3) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Guillian F. Digital Marketeer Real Estate ### "Ideale bevragingstool voor entry & medium level reviewflows" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 15, 2024 Pros \- Makkelijk te bedienen, eenvoudig aan te leren - Mogelijkheid tot custom API-integraties - Touchpoint access per user/group aanpasbaar - Tal van automatiseringsopties voor bevragingen - Eenvoudige exportopties Cons \- Bepaalde limieten voor geavanceerde bevragingsflows Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Lieven F. PO Customer Interactions Telecommunications ### "important tool to work on customer centricity" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 20, 2023 Great tooling but even more important the great support and the possibility to discuss business challenges Pros Easy to use also on integration level, interesting customer insights Cons less performant tooling for long surveys Alternatives considered [Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) Reasons for choosing Hello Customer Customer support and possibility to discuss challenges with the HC team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2023 Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :) LO Luc O. Account Manager Electrical/Electronic Manufacturing ### "A must have !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 Hello Customer is a wonderful platform. Easy, fast and funny ! Awesome to reach great results towards our customers. When you have problems, there are always fantastic members of Hello Customer at your disposal Pros It's very easy to use and you can get wonderful insights Cons Nothing in particular, nohard things to mention Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Navid K. Customer Experience Specialist E-Learning ### "A great tool with a great team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2019 NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal. Pros Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship Cons I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2020 Hi Navid Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not. Thanks again! The Hello Customer Team TO Tayfun O. Business Process Expert Electrical/Electronic Manufacturing ### "Delivers the promise." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 22, 2019 The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want. Pros It works as expected and delivers what it says it does. Cons Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul. Reasons for choosing Hello Customer Another division was already using the product as pilot for a year, and it was possible to start our survey within the same pilot exercise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2020 Hi Tayfun! Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users. To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :) We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users. Thanks again for your feedback and have a great day! The Hello Customer team IF isabelle f. Business Intelligence Manager Events Services ### "feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 14, 2019 Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system. Pros objective way of data processing , rather than individual interpretation Cons The text interpretation by Isaac in the several languages could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD David D. Business Coach Retail ### "Perfect tool to analyse customer satisfaction" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2019 Perfect tool to follow up your business and check how your performance is regarding customer satisfaction. The available data gives you a complete insight of the level your business units are operating on. Easy to use, simple to interpret and handle. Pros Detailed information available, easy to use. The features are very accessible, the quality of the data is very useful to work with and to give feedback to the business units. Cons Just some little technical things, like selecting one shop and when going to an other feature you need to click again the shop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Balwinder P. Student Education Management ### "Good way to get customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 18, 2019 It helped me know my customers well. Pros A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently. Cons I think this is really a great to reach and know your customers but, the company should increase its popularity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156650/Hello-Customer/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)