--- title: "Hello Customer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hello Customer Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/156650/Hello-Customer/" page_type: "product" language: "en" --- # Hello Customer Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hello Customer ## What is Hello Customer? Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale. The platform automatically analyzes open-text feedback, detects sentiment, and assigns comments to clear feedback categories such as product, service, delivery, staff, or digital experience. This allows teams to quickly see what customers are happy about and where problems occur without manually reviewing thousands of responses. Hello Customer connects feedback directly to CX metrics like NPS and CSAT and highlights the key drivers behind customer satisfaction and dissatisfaction. Interactive dashboards reveal trends, top feedback categories, and comparisons across locations or segments. With these insights, teams can prioritize improvements, resolve issues faster, and strengthen the customer experience across the organization. ## What is Hello Customer used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €9999 Per Feature, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hello Customer?[Manage this product listing](https://www.g2.com/products/hello-customer/claim_requests/new?auto=true) ## Hello Customer Overview Updated September 2026 AI summary Hello Customer equips organizations of all sizes with survey and feedback tools aimed at enhancing customer engagement and satisfaction. Covering survey building, NPS measurement, sentiment analysis, and qualitative data analysis, it offers customizable templates, multi-channel distribution, and real-time analytics. The platform deploys via cloud or web, supporting advanced features like multilingual surveys, API access, and third-party integrations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hello Customer 4.3 (8) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €9999 Per Feature, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (8) Ease Of Use 4.7 (707) Value For Money 4.3 (6) Value For Money 4.5 (619) Customer Service 4.7 (7) Customer Service 4.6 (654) ## Hello Customer alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [SurveyLab](https://www.capterra.com/p/80891/mySurveyLab-com/) [4.9 (62)](https://www.capterra.com/p/80891/mySurveyLab-com/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/80891/mySurveyLab-com/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) [View all alternatives](https://www.capterra.com/p/156650/Hello-Customer/alternatives/) ## FAQs about Hello Customer Overview ### What company size and specific industries is Hello Customer built for? Hello Customer is designed for European mid-sized and enterprise companies that collect customer feedback at scale. It is suited for organizations that need to analyze voice of customer data, sentiment, and the factors behind NPS and CSAT across customer experience programs. Features and Usability ### What are the key features of Hello Customer? Hello Customer offers survey builder tools, including customizable questions, templates, and conditional logic, plus feedback management across NPS, CSAT, CES, pulse surveys, and anonymous feedback. It also includes real-time analytics, sentiment analysis, multi-channel distribution, CRM integration, access controls, and customizable reports. Integrations ### Which third-party tools and platforms does Hello Customer integrate with? Hello Customer integrates with 8 third-party tools across support, analytics, CRM, and automation, including Freshdesk, Zendesk Suite, Salesforce Platform, Google Tag Manager 360, Hotjar, Pointerpro, Snowflake, and Zapier. These catalog integrations cover customer service, data collection, tagging, reporting, and workflow connections. Getting Started and Support ### What training and onboarding options does Hello Customer offer? Hello Customer offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats provide guided instruction, webinars cover product overviews and use cases, documentation supports written reference, and videos offer self-paced walkthroughs. Getting Started and Support ### What customer support options does Hello Customer offer? Hello Customer provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users several ways to find answers or contact the team directly. No reviewer feedback about support quality is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Hello Customer supports all three features that reviewers rate most highly: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities give teams the tools to tailor surveys to specific goals, collect and review feedback in one place, and create surveys more efficiently, helping businesses gather better insights and make more informed decisions. Customizable Questions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Import/Export 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Data Analysis Tools 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Hello Customer 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Categorization/Grouping: Organize and group data or items based on various criteria - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Part of Speech Tagging: Categorize words in a text with a particular part of speech, depending on the definition of the word and its context. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Statistical Analysis: Apply statistical/mathematical models to sets of data - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Classification: Identify recurrent themes or topics - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 3.8 (8) 3.8 Based on 8 reviews ## Pricing Value for money 4.3 (6) Basic €9,999 Per Feature,Per Year Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Hotjar](https://www.capterra.com/p/163516/Hotjar/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.3 Based on 8 reviews Filter by rating 5(3) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Guillian F. Digital Marketeer Real Estate ### "Ideale bevragingstool voor entry & medium level reviewflows" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 15, 2024 Pros \- Makkelijk te bedienen, eenvoudig aan te leren - Mogelijkheid tot custom API-integraties - Touchpoint access per user/group aanpasbaar - Tal van automatiseringsopties voor bevragingen - Eenvoudige exportopties Cons \- Bepaalde limieten voor geavanceerde bevragingsflows Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Lieven F. PO Customer Interactions Telecommunications ### "important tool to work on customer centricity" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 20, 2023 Great tooling but even more important the great support and the possibility to discuss business challenges Pros Easy to use also on integration level, interesting customer insights Cons less performant tooling for long surveys Alternatives considered [Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) Reasons for choosing Hello Customer Customer support and possibility to discuss challenges with the HC team Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 23, 2023 Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :) LO Luc O. Account Manager Electrical/Electronic Manufacturing ### "A must have !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 Hello Customer is a wonderful platform. Easy, fast and funny ! Awesome to reach great results towards our customers. When you have problems, there are always fantastic members of Hello Customer at your disposal Pros It's very easy to use and you can get wonderful insights Cons Nothing in particular, nohard things to mention Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NK Navid K. Customer Experience Specialist E-Learning ### "A great tool with a great team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2019 NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal. Pros Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship Cons I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 2, 2020 Hi Navid Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not. Thanks again! The Hello Customer Team TO Tayfun O. Business Process Expert Electrical/Electronic Manufacturing ### "Delivers the promise." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 22, 2019 The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want. Pros It works as expected and delivers what it says it does. Cons Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul. Reasons for choosing Hello Customer Another division was already using the product as pilot for a year, and it was possible to start our survey within the same pilot exercise. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 2, 2020 Hi Tayfun! Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users. To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :) We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users. Thanks again for your feedback and have a great day! The Hello Customer team IF isabelle F. Business Intelligence Manager Events Services ### "feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 14, 2019 Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system. Pros objective way of data processing , rather than individual interpretation Cons The text interpretation by Isaac in the several languages could be better Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD David D. Business Coach Retail ### "Perfect tool to analyse customer satisfaction" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2019 Perfect tool to follow up your business and check how your performance is regarding customer satisfaction. The available data gives you a complete insight of the level your business units are operating on. Easy to use, simple to interpret and handle. Pros Detailed information available, easy to use. The features are very accessible, the quality of the data is very useful to work with and to give feedback to the business units. Cons Just some little technical things, like selecting one shop and when going to an other feature you need to click again the shop. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Balwinder P. Student Education Management ### "Good way to get customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 18, 2019 It helped me know my customers well. Pros A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently. Cons I think this is really a great to reach and know your customers but, the company should increase its popularity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156650/Hello-Customer/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.