--- title: "Eyefinity Encompass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Eyefinity Encompass the right Electronic Medical Records solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156685/Eyefinity-EHR/reviews/" page_type: "reviews" language: "en" --- Eyefinity Encompass 3.7 (68) [View alternatives](https://www.capterra.com/p/156685/Eyefinity-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Eyefinity Encompass Ease of use 3.6 Customer Service 3.8 ## Pros and Cons in Reviews LP Lisa P Optometrist OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It would behoove Eyefinity to reach out to some of their customers' key staff/billing/optical managers on how to improve EPM.“ August 12, 2024 CR Christopher R PartnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The conversion of past billing records did not come over from my old software cleanly and required a bit of effort to clean up accounts receivable.“ September 12, 2024 GG Gerald G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Being web based the it opens the software up to many additional features and it can be infinitely scaled.“ September 4, 2024 SF Steven F Optometrist, President CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Way too many steps to achieve simple processes like printing an Rx. And the inability to "name" an Rx outside of it's limited list of Rx types is limiting. “ August 5, 2024 JB Jaime B OptometristMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The integration with VSP and ABB Optical Group really is a time saving tool.“ August 12, 2024 SK Sheila K Medical BillerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Also, the Quick List - It'd be easier if the last patient pulled up, shows up first in the Quick List, instead of having to go through the whole list. Because of this, unfortunately it is a feature that we don't even access any longer.“ August 12, 2024 CR Christopher R PartnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The cloud based Eyefinity software has made managing our practice more efficient.“ September 12, 2024 SF Steven F Optometrist, President CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It is lame that you have to finalize a record before sending a letter for a referral without "Preliminary" showing up on the letter to a specialist.“ August 5, 2024 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer General Manager Medical Practice Used the software for: 6-12 months ### "Eyefinity upgrade" February 1, 2019 4.0 This is modern day office mate, the set up of information just makes sense and staff enjoys using it aside from the minor frustrations Pros Ability to attach all of our screening devices to automatically load into system, system keeps track of last exam and families last exams so when you are on the phone you can recommend that it is time for family members exams. Ability to use tablet or desktop Cons Contact lens input in exam is better but still time consuming and difficult, speed issues, internet blames EHR and EHR blames internet with no solution. Review Source KK Kim K. Office Manager Medical Practice Used the software for: 2+ years ### "Continual Growth with Eyefinity Practice Management" August 9, 2024 5.0 We love Eyefinity Practice Management and all the features and support we receive! Pros I like the fact that Eyefinity is constantly working to improve the software. There are lots of features that make my life easier - the Online Scheduler, Electronic Remittance Payments from Insurance Companies, Integration with TriZetto for Claims Filing to name a few. Cons Nobody likes it when software doesn't work like you expect it to; but on the occasion when that's happened to our office, Eyefinity Tech Support has always been friendly and helpful, working to correct any issues. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing Eyefinity Encompass We converted from OfficeMate/ExamWriter and the flow and transfer of information worked best for us; plus we were already familiar with the level of customer service available and appreciated that we could count on continued support. Review Source Response from Eyefinity August 20, 2024 Hi Kim, We’re happy to hear that you enjoy Eyefinity Practice Management and that features like our online scheduler and electronic remittance advice make your life easier. We appreciate you sharing your feedback and are glad to hear that you can always count on our support team. The Eyefinity Team SF Steven F. Optometrist, President CEO Medical Practice Used the software for: 2+ years ### "Stay with ExamWriter" August 5, 2024 2.0 ExamWriter is much better clinically than EHR. For doctors it is easier to follow, easier to document. We wouldn't have change to EHR if Officemate was more compatible with VSP and billing process. It's like EHR was developed and whether it was any good or not, Eyefinity was going to stay with it for some reason that had nothing to do with clinical efficiency. I would tell someone to stay with ExamWriter. Pros It links with EPM for orders, billing. Fax letter feature is nice. Pharmacy link is nice. Cons Clumsy, cumbersome, inefficient, obviously not written by a doctor. The iPad version is so different than the desktop version it is like a different program. The CL order and finalizing process is not intuitive at all. Auto coding feature is 100% wrong with every VSP patient. Way too many steps to achieve simple processes like printing an Rx. And the inability to "name" an Rx outside of it's limited list of Rx types is limiting. (i.e. Hobby/Sports is a category. You can't label an Rx "Music" or "Golf". Dumb. Try ordering an SCL in one eye and hybrid in the other. RGP orders do not forward properly. The CL trial feature is confusing when using multiple CLs with multiple Cl types. It is lame that you have to finalize a record before sending a letter for a referral without "Preliminary" showing up on the letter to a specialist. Sometimes there is no time finalize a record before sending the referral during an exam. The need to commit a "Plan" before a diagnosis is not at all practical. It does not follow a SOAP process that all doctors are trained to follow. The body indicator feature simple gets in the way of clinical drawings when drawing a pathology. Alternatives considered [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) Reason for choosing Eyefinity Encompass It was better than Maximeyes. If we had known that Officemate/ExamWriter was going to be available we would have never changed. Review Source Response from Eyefinity August 7, 2024 Dear Dr. F, Thank you for taking the time to share your feedback. We appreciate your honesty. Our goal is to provide you with solutions that enhance your workflows and make it easier to care for patients. While it's great news that some features are working well for you, we are disappointed to hear that Eyefinity EHR hasn't met your overall expectations. We value your detailed input and would love to have a deeper conversation about your experience. To get in touch with an Eyefinity EHR expert, please reach out at 800.942.5353 so we can discuss a solution that works better for you. Thanks again for your feedback. The Eyefinity Team VB Valerie B. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Long term user to Eyefinity " September 20, 2024 5.0 Overall a positive experience. Couldn’t practice without it Pros Ease of use. Easy to document exam findings. Cons Sometimes the updates can be difficult Missing features that you were used to using the day before Alternatives considered [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing Eyefinity Encompass Familiar with program from school. Ease of use Review Source Response from Eyefinity October 11, 2024 Hi Dr. B, We’re thrilled to hear that you’re enjoying Eyefinity EHR® and that our software is an essential part of your practice. We are always looking to make improvements and appreciate your patience during updates. Thank you for your review, The Eyefinity Team KR Kami R. Chief Operating Officer Hospital & Health Care Used the software for: 2+ years ### "Best EHR! " September 13, 2024 5.0 EyeFinity EHR has been an exceptional addition to our practice. Pros EyeFinity EHR has been a fantastic system for our practice. One of the standout features is the iPad app, which allows our doctors to remain fully present and engaged with patients during exams, rather than having to turn away to use a computer. This helps maintain a personal connection with patients and enhances the overall experience. The system itself is incredibly user-friendly, with one-touch charting that makes documenting exams quick and efficient. The intuitive design of the interface ensures that our workflow is smooth, allowing us to focus more on patient care. Overall, EyeFinity EHR has been an excellent addition to our practice, combining convenience with a strong patient-centered approach. Cons I have zero cons. It's been great all the way around. Alternatives considered [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing Eyefinity Encompass The iPad application - it has made patient flow so much better in our practices. Review Source Response from Eyefinity October 2, 2024 Hi Kami, We’re thrilled to hear that the Eyefinity® EHR iPad app has made it easy for you and your staff to maintain personal connections with patients and that it’s been an excellent addition to your practice. Thank you for your review, The Eyefinity Team DF Diana F. Optical Manager Medical Practice Used the software for: 1-2 years ### "Not a fan of EPM" August 12, 2024 1.0 Poor. I wish we had never switched from OfficeMate. Pros Submitting orders for private pay materials goes straight to vendor/lab. Not having to do it twice. Cons All the down time and failed orders with VSP. Not having all the lens options available. Not able to pay more than glasses cost in order for pt to pay exam copay before exam is checked out, I have to do a misc. payment then apply as a cust credit. Can't correct or delete mis payments easily if wrong amount is put in. Reports...I don't even know where to begin with those. Review Source Response from Eyefinity September 11, 2024 Hi Diana, While we’re glad to hear that you’ve been able to eliminate repetitive tasks with Eyefinity Practice Management, and we would like to hear more about your experience with orders and payments. Please reach out to a Customer Success Manager at customersuccessmanagers@eyefinity.com so that we can learn more about your practice’s needs and incorporate that perspective into future updates. Thank you for taking the time to leave a review. The Eyefinity Team AN AJ N. General Manager Hospital & Health Care Used the software for: 2+ years ### "Seamless Integration" September 13, 2024 5.0 Pros The platforms VSP integration is a huge benefit. Cons The scheduler can be a little difficult when juggling multiple doctors or resources. Alternatives considered [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Eyefinity Encompass Web based more robust platform with a seamless integration to VSP. Also the EHR iPad app and EHR side was packaged with easy connection Switched from [EyePegasusEHR](https://www.capterra.com/p/160030/EyePegasus-EHR/) Inefficient UI and the system had a number of bugs Review Source Response from Eyefinity October 2, 2024 Hi AJ, We’re thrilled to hear that you’re enjoying Eyefinity® Practice Management and our seamless VSP® integration. You’ll be happy to hear that we’ve made updates to the online scheduler, and we’d like to share more with you about how they can make it easier when working with multiple doctors and resources. Please reach out to us at customersuccessmanagers@eyefinity.com to learn more. Thank you, The Eyefinity Team AH Ashley H. Patient Reception Manager Medical Practice Used the software for: 2+ years ### "EPM Review" August 12, 2024 4.0 Generally our experience is good, is seems updates tend to cause hiccups/setbacks so we'd appreciate the rollout process to improved upon Pros Generally easy to use interface for scheduling and ordering Cons Improvements should be made so the patient account indicates their DOB from any account tab, the insurance tab should indicate their ID# without entering the edit screen. Review Source Response from Eyefinity August 28, 2024 Hi Ashley, We’re happy to hear that you’ve found Eyefinity Practice Management easy to use. We’re dedicated to continual improvement and appreciate your honest feedback. For any questions, please reach out to one of our Customer Success Managers at customersuccessmanagers@eyefinity.com. Thank you, The Eyefinity Team DC Diane C. Optician Medical Practice Used the software for: 1-2 years ### "Needs work" August 12, 2024 2.0 disappointed- Office Mate much more reliable Pros Integration with VSP for ordering glasses - when it works... Cons Many issues not resolved despite repeated complaints. Review Source Response from Eyefinity August 28, 2024 Hi Diane, Thank you for taking the time to share a review. We’re glad you’re enjoying the VSP integration and would like to know more about which OfficeMate features you would like to see in Eyefinity Practice Management. We apologize for your concerns regarding unresolved issues and would like to encourage you to reach out to a Customer Success Manager at customersuccessmanagers@eyefinity.com. Thank you, The Eyefinity Team SK Sheila K. Medical Biller Medical Practice Used the software for: 1-2 years ### "EPM Review" August 12, 2024 5.0 It's been good and when needing help, the 800 number works out well. Pros The ease of using the portal makes the work day flow. Cons When printing the daily schedule's, when two doctors are working, it'd be better to be able to print two schedules. Now it prints as just one long schedule and then we have to cut it. Also, the Quick List - It'd be easier if the last patient pulled up, shows up first in the Quick List, instead of having to go through the whole list. Because of this, unfortunately it is a feature that we don't even access any longer. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Practice was sold and trying to go all digital. Review Source Response from Eyefinity August 28, 2024 Hi Sheila, We’re thrilled to hear that the portal is easy to use and improves your workflow. Thank you for your feedback about schedules and suggestion to revise the Quick List sort order. Thank you, The Eyefinity Team DW Duane W. Optometrist Medical Practice Used the software for: 2+ years ### "Practicing is fun again. " September 4, 2024 5.0 EHR allows me to see more patients daily and thus increase my daily productivity. I can now take an extra day off a week and maintain the same income. Pros I love practicing in a way that allows me to face the patient. No longer is my back turned for most of the visit Cons Actually nothing EHR is so much easier to use than Examwriter Review Source Response from Eyefinity September 10, 2024 Hi Dr. W, We’re thrilled to hear that Eyefinity EHR makes practicing fun again, and that you are able to focus on your patients during each visit rather than having your back turned. It’s fantastic to hear that our software has allowed you to take an extra day off as well. Thank you for leaving a review, The Eyefinity Team CS Callie S. Optician Hospital & Health Care Used the software for: 1-2 years ### "Please Make Me Stop Having Breakdowns Over Your Product" August 12, 2024 1.0 Bad. Frustrating. Endless updates that just glitch it further. Please test your updates before you send them out! Pros It makes it easy to attach the exam to materials, and the actual material selection is easy and straight forward. Cons GLITCHES. BUGS. Basically any time I have to use insurance for an order its a nightmare. Review Source Response from Eyefinity August 28, 2024 Hi Callie, We appreciate you taking the time to leave a review and are glad to hear you like the material selection process and find it easy to attach exams. However, we’re sorry to hear about your frustrations with using insurance for an order and would like to encourage you to reach out to one of our Customer Success Managers at customersuccessmanagers@eyefinity.com for additional support. Thank you, The Eyefinity Team KJ Katie J. Technician Hospital & Health Care Used the software for: 2+ years ### "Easy to make and prepare charts" September 6, 2022 5.0 Overall I like EHR. It's easy to use and the design is aesthetically pleasing. I can find all of the pertinent chart info on the left side and quickly see particular chart highlights on the right side beside each visit. Pros Everything is laid out very plainly in EHR so it's easy to use. I like the sidebar on the left side showing a quick recap of the patient chart (med history, ocular history, meds, allergies, family history). For other softwares, I have to scroll through individual pages. Cons I always have trouble remembering where the pharmacy and PCP tab is. It should be a little easier to find those since they're used a lot. Review Source Response from Eyefinity September 16, 2022 Dear Katie, Thank you for your kind words about Eyefinity EHR. We are thrilled to hear our solution makes your day easier and more efficient. We will also pass your feedback about the pharmacy and PCP tab placement on to our development team feedback like yours makes our software even better! Thanks again for taking the time to let us know what you think. - The Eyefinity Team ZF Zelmira F. Optometrist Medical Practice Used the software for: 2+ years ### "Frustrating" August 25, 2022 1.0 Pros Autofill options and drawing option....... Cons Way too many tabs making it difficult to complete charting with ease and effectiveness. Everything is too time-consuming when clicking through multiple tabs. Does not give you the ability to customize. Review Source Response from Eyefinity September 9, 2022 Dear Zelmira, Thank you for taking the time to share your thoughts with us. We would like to hear more about your experience with some of the workflow options in Eyefinity EHR. To reach a customer success manager, contact ehrsupport@eyefinity.com or call 800.942.5353. Thank you again for reaching out and providing your honest feedback. - The Eyefinity Team JM Jessica M. Billing Coordinator Medical Practice Used the software for: 2+ years ### "Great Product " April 9, 2019 5.0 Pros Being able to communicate with staff or Dr's during a busy work day with the Intramail. Dr's being able to use the DirectMail to forward notes and referrals to other offices has been much more effective and faster than faxing paperwork. Cons Adding a modifier to Contact lens fitting codes (or any other modifier) is to long of a process. Error messages coming up during pt exam in the room Review Source BW Beth W. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Eyefinity EHR" August 14, 2020 4.0 Clunky but better than Officemate Pros iPads can get heavy but much better than computers Cons Time consuming when trying to put in examinations Review Source JM Joseph M. Management Health, Wellness and Fitness Used the software for: 1-2 years ### "Somers eye center" November 26, 2019 4.0 Pros I like that it keeps your organized and keeps your claims clean. I like that everything is in one area and that it submits automatically to VSP Cons Speed and reliability is a big one. I also have issues with reports. There are other things but they a being fixed but slowly Review Source lY luke Y. Integrations officers Medical Practice Used the software for: 2+ years ### "Great Functions and customer service" August 30, 2018 3.0 Pros Many Features. Fast response when issues arise. Many ways to contact Tech support including facebook Cons Very difficult to navigate. It almost feels that the software is still in development. Somethings work great and others not so much. way two many steps and clicks to get to what should be a simple task. Review Source EW Erin W. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Love it and would buy again." November 26, 2019 4.0 Pros I like the ease of using the software and the advantages of a web based software. Cons I get frustrated when I am trying to change an eyeglasses or billing error from a staff member Review Source WA William A. Business Analyst Used the software for: 1-2 years ### "Used Eyefinity for managing patient info at an optometry practice" May 24, 2018 3.0 Pros Really easy navigation and great user interface. Simplified chart screens presented all the info logically. Cons Customer service was difficult to work with and rarely got back after an issue was opened. System had bugs that impacted functionality. Review Source CF Ciandra F. Technician Medical Practice Used the software for: Less than 6 months ### "Gets the job done!" October 9, 2018 3.0 Pros This program is user-friendly and specific to the field so it provides all the necessary tools. The iPad kiosk feature is great. Cons There are two separate Eyefinity systems and switching between the two is a bit much. If they were able to integrate both into one system it would be great Review Source JF Jon F. Medical Practice Used the software for: ### "Good Software" February 25, 2015 4.5 Pros Software is well written. The company offers great support and service. Updates are timely and on target with user comments. Cons Software is bit clunky and not intuitive to learn. There is a steep learning curve that requires concentrated effort on the part of the practitioner. Review Source DW David W. Owner Hospital & Health Care Used the software for: I used a free trial ### "Scheduling issues " April 16, 2020 4.0 We tried the program out last year and are going to continue to try to investigate its purposes in both offices Pros He’s a programming facilitating collection of data and funding for purchases and product services provided by provider Cons Scheduling functions are not as acceptable as I would like to there’s no in coordination with the online Google sites or any other yelp social media’s Review Source RB Robert B. Optomtrist Medical Practice Used the software for: 2+ years ### "Pleased With Eyefinity EHR" August 11, 2024 5.0 My experience with EEHR is from the beginning. This EEHR continues to grow and develop month by month and year by year. I like it, my staff likes it and patients really think it is cool that all of their all exam information is captured on a small tablet. I use a mini iPad. Pros The iPad application. The mobility of having patient information at my fingers tips at any time or place. Cons The software works for me, so I have no complaints. Review Source Response from Eyefinity August 19, 2024 Hi Dr. Bass, We’re thrilled to hear that using Eyefinity EHR on the iPad helps you connect with your patients and that your staff is enjoying the platform. Thank you for taking the time to share your feedback! The Eyefinity Team PN Paul N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Better than nothing" August 7, 2024 3.0 The very simple eye exams are easy but people with multiple issues take forever to complete an exam. Poor ability to notify front desk about referrals, not easy to find glasses orders or contact orders without logging into a separate system. Pros Auto fill capabilities make it helpful. Integrated with my autophoropter which is great. Cons Scrolling. More scrolling. If I’m using a 24 inch monitor I should not have to constantly scroll up and down to finish an exam element. Fit everything within the screen. Don’t take up half my work area on static information I don’t need when performing an exam. Inability to easily see what is in the practice management side. So much of what we do involves the front deck and opticians, who only use the pm side. There is no way to communicate to front desk or see if glasses or contacts were ordered without logging into a separate system. Review Source Response from Eyefinity August 19, 2024 Hi Dr. N, We’re happy to hear that you’ve enjoyed the autofill capabilities of Eyefinity EHR and appreciate you taking the time to leave an honest review. We’re sorry to hear that you’re having trouble viewing orders and that the current screen setup is challenging. You may be pleased to know our Eyefinity EHR team is working toward eliminating scrolls and clicks with each software update—we hope the incremental changes improve your experience! Please reach out to us at 800.942.5353 for additional support. Thank you, The Eyefinity Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.