# Eyefinity Encompass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eyefinity Encompass the right Electronic Medical Records solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156685/Eyefinity-EHR/reviews --- Eyefinity Encompass 3.7 (68) [View alternatives](https://www.capterra.com/p/156685/Eyefinity-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eyefinity Encompass Ease of use 3.6 Customer Service 3.8 ## Pros and Cons in Reviews LP Lisa P Optometrist OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It would behoove Eyefinity to reach out to some of their customers' key staff/billing/optical managers on how to improve EPM.“ August 12, 2024 CR Christopher R PartnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The conversion of past billing records did not come over from my old software cleanly and required a bit of effort to clean up accounts receivable.“ September 12, 2024 GG Gerald G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Being web based the it opens the software up to many additional features and it can be infinitely scaled.“ September 4, 2024 SF Steven F Optometrist, President CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Way too many steps to achieve simple processes like printing an Rx. And the inability to "name" an Rx outside of it's limited list of Rx types is limiting. “ August 5, 2024 JB Jaime B OptometristMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The integration with VSP and ABB Optical Group really is a time saving tool.“ August 12, 2024 SK Sheila K Medical BillerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Also, the Quick List - It'd be easier if the last patient pulled up, shows up first in the Quick List, instead of having to go through the whole list. Because of this, unfortunately it is a feature that we don't even access any longer.“ August 12, 2024 CR Christopher R PartnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The cloud based Eyefinity software has made managing our practice more efficient.“ September 12, 2024 SF Steven F Optometrist, President CEOMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It is lame that you have to finalize a record before sending a letter for a referral without "Preliminary" showing up on the letter to a specialist.“ August 5, 2024 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer General Manager Medical Practice Used the software for: 6-12 months ### "Eyefinity upgrade" February 1, 2019 4.0 This is modern day office mate, the set up of information just makes sense and staff enjoys using it aside from the minor frustrations Pros Ability to attach all of our screening devices to automatically load into system, system keeps track of last exam and families last exams so when you are on the phone you can recommend that it is time for family members exams. Ability to use tablet or desktop Cons Contact lens input in exam is better but still time consuming and difficult, speed issues, internet blames EHR and EHR blames internet with no solution. Review Source MC Michelle C. President Medical Practice Used the software for: 2+ years ### "Make the Change!" August 13, 2024 5.0 Great support when we switched over from Exam Writer and continued support to this day after years of use! I absolutely love how intuitive the iPad is making it easy for new staff to learn. Overall my office flow is so much more efficient. One of the best decisions I ever made was switching to Eyefinity EHR. Pros I love the standardization with Eyefinity EHR. Nothing gets overlooked during an exam because the process is the same, no matter the patient. But my favorite feature is using the iPad. It allows me to show patients what I’m doing in real time and makes the exam more personal. Cons Not being able to see sticky notes outside of a visit Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[Uprise](https://www.capterra.com/p/158372/Uprise/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Eyefinity Encompass Cloud based and portability with the iPad were the main features however I loved it was also easy to understand. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Exam Writer was becoming outdated especially when compared to the cost/features ratio Review Source Response from Eyefinity August 28, 2024 Hi Dr. C, We’re so glad to hear you’re enjoying Eyefinity EHR and that it enables you to make exams more personal while streamlining the process. Thank you for taking the time to leave a review! The Eyefinity Team DF Diana F. Optical Manager Medical Practice Used the software for: 1-2 years ### "Not a fan of EPM" August 12, 2024 1.0 Poor. I wish we had never switched from OfficeMate. Pros Submitting orders for private pay materials goes straight to vendor/lab. Not having to do it twice. Cons All the down time and failed orders with VSP. Not having all the lens options available. Not able to pay more than glasses cost in order for pt to pay exam copay before exam is checked out, I have to do a misc. payment then apply as a cust credit. Can't correct or delete mis payments easily if wrong amount is put in. Reports...I don't even know where to begin with those. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) OfficeMate takes too much space up on our server Review Source Response from Eyefinity September 11, 2024 Hi Diana, While we’re glad to hear that you’ve been able to eliminate repetitive tasks with Eyefinity Practice Management, and we would like to hear more about your experience with orders and payments. Please reach out to a Customer Success Manager at customersuccessmanagers@eyefinity.com so that we can learn more about your practice’s needs and incorporate that perspective into future updates. Thank you for taking the time to leave a review. The Eyefinity Team KK Kim K. Office Manager Medical Practice Used the software for: 2+ years ### "Continual Growth with Eyefinity Practice Management" August 9, 2024 5.0 We love Eyefinity Practice Management and all the features and support we receive! Pros I like the fact that Eyefinity is constantly working to improve the software. There are lots of features that make my life easier - the Online Scheduler, Electronic Remittance Payments from Insurance Companies, Integration with TriZetto for Claims Filing to name a few. Cons Nobody likes it when software doesn't work like you expect it to; but on the occasion when that's happened to our office, Eyefinity Tech Support has always been friendly and helpful, working to correct any issues. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing Eyefinity Encompass We converted from OfficeMate/ExamWriter and the flow and transfer of information worked best for us; plus we were already familiar with the level of customer service available and appreciated that we could count on continued support. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) We wanted something without a server requirement. Review Source Response from Eyefinity August 20, 2024 Hi Kim, We’re happy to hear that you enjoy Eyefinity Practice Management and that features like our online scheduler and electronic remittance advice make your life easier. We appreciate you sharing your feedback and are glad to hear that you can always count on our support team. The Eyefinity Team AS Anthony S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best EHR I’ve used" September 20, 2024 5.0 Pros Most sound EHR I have ever used. I highly recommend. Been using since 2018. Cons I have nothing negative to say love it!!!! Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) I wanted to go to the cloud it makes it life easier. Review Source Response from Eyefinity October 11, 2024 Hi Dr. S, We’re excited to hear that Eyefinity EHR® is the best EHR software you’ve ever used, and that switching to Eyefinity’s cloud-based software has made your life easier. Thank you, The Eyefinity® Team DL Dale L. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "EPM is not an upgrade from OfficeMate" August 12, 2024 3.0 Coming from OfficeMate, we were expecting an upgraded experience. Sadly, EPM forces you to adapt your office procedures to it instead of the other way around. OfficeMate had its flaws, but atleast you could customize it to make your office more efficient. EPM has very little in this aspect, in hindsight we should have chosen a different cloud based system Pros Cloud based is the only thing I can really come up with Cons Customization options are SEVERELY lacking. Alternatives considered [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Eyefinity Encompass Having used OfficeMate/ExamWriter for years we thought the transition would be smoother. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) It was time to move to a cloud based product and having used OfficeMate/ExamWriter for years we thought the transition would be smoother. Review Source Response from Eyefinity August 29, 2024 Hi Dale, Thank you for leaving a review of Eyefinity Practice Management. We’d like to share that some customizability may be limited for security and compliance. We hope you’ll reach out to one of our Customer Success Managers at customersuccessmanagers@eyefinity.com where we can address your concerns and connect you with other practices that are similar to yours in order to share best practices. Thank you, The Eyefinity Team JB Jaime B. Optometrist Medical Practice Used the software for: 2+ years ### "Good, but could be great...." August 12, 2024 4.0 I think this is a really good practice management software. I have used two other systems in the past and this is by the best. However, the glitches that occur seemingly on a monthly basis are frustrating. Pros The integration with VSP and ABB Optical Group really is a time saving tool. Cons The constant issues that occur after almost EVERY UPDATE! It seems like well over 50% of every update causes some sort of glitch. I don't understand why these things continue to happen. Switched from [Sightview](https://www.capterra.com/p/5411/ManagementPlus/) I switched 8 years ago. That program was HORRIBLE. It was extremely difficult to work with and extremely slow Review Source Response from Eyefinity August 28, 2024 Hi Dr. B, We’re thrilled to hear that Eyefinity Practice Management is the best software you’ve used and that it saves you time. We’re dedicated to continual improvement and appreciate your patience during updates. For additional questions and support, you can reach one of our Customer Success Managers at customersuccessmanagers@eyefinity.com. Thank you for sharing your feedback with us, The Eyefinity Team SF Steven F. Optometrist, President CEO Medical Practice Used the software for: 2+ years ### "Stay with ExamWriter" August 5, 2024 2.0 ExamWriter is much better clinically than EHR. For doctors it is easier to follow, easier to document. We wouldn't have change to EHR if Officemate was more compatible with VSP and billing process. It's like EHR was developed and whether it was any good or not, Eyefinity was going to stay with it for some reason that had nothing to do with clinical efficiency. I would tell someone to stay with ExamWriter. Pros It links with EPM for orders, billing. Fax letter feature is nice. Pharmacy link is nice. Cons Clumsy, cumbersome, inefficient, obviously not written by a doctor. The iPad version is so different than the desktop version it is like a different program. The CL order and finalizing process is not intuitive at all. Auto coding feature is 100% wrong with every VSP patient. Way too many steps to achieve simple processes like printing an Rx. And the inability to "name" an Rx outside of it's limited list of Rx types is limiting. (i.e. Hobby/Sports is a category. You can't label an Rx "Music" or "Golf". Dumb. Try ordering an SCL in one eye and hybrid in the other. RGP orders do not forward properly. The CL trial feature is confusing when using multiple CLs with multiple Cl types. It is lame that you have to finalize a record before sending a letter for a referral without "Preliminary" showing up on the letter to a specialist. Sometimes there is no time finalize a record before sending the referral during an exam. The need to commit a "Plan" before a diagnosis is not at all practical. It does not follow a SOAP process that all doctors are trained to follow. The body indicator feature simple gets in the way of clinical drawings when drawing a pathology. Alternatives considered [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) Reason for choosing Eyefinity Encompass It was better than Maximeyes. If we had known that Officemate/ExamWriter was going to be available we would have never changed. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Had to. We were told ExamWriter would no longer be supported. Review Source Response from Eyefinity August 7, 2024 Dear Dr. F, Thank you for taking the time to share your feedback. We appreciate your honesty. Our goal is to provide you with solutions that enhance your workflows and make it easier to care for patients. While it's great news that some features are working well for you, we are disappointed to hear that Eyefinity EHR hasn't met your overall expectations. We value your detailed input and would love to have a deeper conversation about your experience. To get in touch with an Eyefinity EHR expert, please reach out at 800.942.5353 so we can discuss a solution that works better for you. Thanks again for your feedback. The Eyefinity Team RB Robert B. Optomtrist Medical Practice Used the software for: 2+ years ### "Pleased With Eyefinity EHR" August 11, 2024 5.0 My experience with EEHR is from the beginning. This EEHR continues to grow and develop month by month and year by year. I like it, my staff likes it and patients really think it is cool that all of their all exam information is captured on a small tablet. I use a mini iPad. Pros The iPad application. The mobility of having patient information at my fingers tips at any time or place. Cons The software works for me, so I have no complaints. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) I wanted the iPad application. I was tired of having my back or shoulder to my patients. Review Source Response from Eyefinity August 19, 2024 Hi Dr. Bass, We’re thrilled to hear that using Eyefinity EHR on the iPad helps you connect with your patients and that your staff is enjoying the platform. Thank you for taking the time to share your feedback! The Eyefinity Team DW Duane W. Optometrist Medical Practice Used the software for: 2+ years ### "Practicing is fun again. " September 4, 2024 5.0 EHR allows me to see more patients daily and thus increase my daily productivity. I can now take an extra day off a week and maintain the same income. Pros I love practicing in a way that allows me to face the patient. No longer is my back turned for most of the visit Cons Actually nothing EHR is so much easier to use than Examwriter Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) I wanted a better patient/doctor experience Review Source Response from Eyefinity September 10, 2024 Hi Dr. W, We’re thrilled to hear that Eyefinity EHR makes practicing fun again, and that you are able to focus on your patients during each visit rather than having your back turned. It’s fantastic to hear that our software has allowed you to take an extra day off as well. Thank you for leaving a review, The Eyefinity Team BD Bonnie D. Insurance Administrator Medical Practice Used the software for: Less than 6 months ### "EPM-would not recommend" August 12, 2024 1.0 EPM is horrible. Office Mate setup and fluidity was much more user friendly. I have used several different Practice Management software over many years and EPM is by far the least user friendly I have ever encountered. It is a "work harder not smarter" practice management program. Pros It is cloud based. The ability to have more than one screen open at a time. Cons Creating invoices entails multiple unnecessary steps. Having to return invoices if an error is made. There should be simple delete options. Having to return to add insurance after the fact. Not being able to add Payers and insurance plans. Not being able to attach materials to payers. The lack of fluidity. The lack of patients statement customization. The lack of customized reports. Not being able to select 2 different insurances on one invoice (per line item). Lack of knowledge of EF customer support. Patient balances separated in Pt balance and insurance balance. The lack of a clear ledgers/transactions. Review Source Response from Eyefinity August 28, 2024 Hi Bonnie, Thank you for reviewing Eyefinity Practice Management. You may find our no-cost role-based training for billers to be a useful resource: https://www.eyefinity.com/education-onboarding/role-based-training.html . If you have additional scenarios that are not covered by the curriculum, our Customer Success Managers at customersuccessmanagers@eyefinity.com are available to address your concerns. Thank you, The Eyefinity Team ST Star T. Optical Manager Medical Practice Used the software for: 2+ years ### "Updates ruined this software for me" April 22, 2022 3.0 This is the worst program I have used, but at least there were ways to work around all the silly processes. Recently they did an update and the program is actually worse! The updates make it very difficult to see what the total and paid amounts are, among a number of other things that make the process more complicated. Whomever is designing this is certainly not using it in the real world. You will need to learn all the workarounds, because the work flow doesn't work effectively most of the time. Oh, and if VSP is not the majority of your sales, trying to put in non-VSP orders is a joke. Even with VSP, it doesn't work correctly a lot of the time. You get a red skittle, or the insurance won't pull into the system. If you end up going online to file the claim enough, you begin to ask yourself what the point is of having this system. The system is not synced well enough with VSP to avoid incorrect claims. Trying to reach customer service is an all day adventure. Don't believe it when you are given the option to leave a message. You will be disconnected most of the time. Pros There is a workaround for most things. Running VSP orders become simpler, when the system works and does not give you an error, a red skittle, or an insurance rejection that causes you to have to go online and do it manually. Cons The workaround processes tend to become the norm since the program usage is not simple. There are too many button clicks that do nothing. The update made the system even less logical and simple. Reason for choosing Eyefinity Encompass We chose EPM because they did a good sales pitch. It seemed like it would work well, but then you begin using it every day and notice so many opportunities for improvement, so much inefficiency, and so many times when the workflow simply does not work. Review Source Response from Eyefinity May 19, 2022 Star, Thank you for taking the time to offer feedback on Eyefinity Practice Management. It's unfortunate to learn that we haven't offered you the best experience and that our software isn't meeting your expectations. Honest feedback like yours points us in the right direction. We would like to learn more about your experience and hope you will reach out to our Customer Success Managers at customersuccessmanagers@eyefinity.com. CB Charlotte B. office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great features but not perfected yet. " March 11, 2024 4.0 Pros The protocol system they have setup makes charting so much faster and reliable. No more training staff and having to go back and edit before signing off. Love the AI integration. Cons EHR and EPM work on two different platforms rather than one system. Dont love the confusion that comes with that Review Source Response from Eyefinity March 12, 2024 Hi Charlotte – Congratulations on your recent transition to Eyefinity Practice Management and Eyefinity EHR! Change is never easy, so we are happy to hear that your experience with our product has been mostly positive. Like you, we are always evaluating our business to uncover new efficiencies and areas for improvement, so we greatly value user feedback to help us focus our efforts where we can make the greatest impact. It sounds like you're deriving a lot of value from our protocols, workflows, and role-based permissions. To help propel newer users into super-user status, each year Eyefinity hosts multiple in-person training conventions across the U.S. We hope you’ll find one that works for your schedule so you can connect with a peer network and begin sharing best practices. Thank you for taking the time to share your thoughts with us – and others! - The Eyefinity Team ZF Zelmira F. Optometrist Medical Practice Used the software for: 2+ years ### "Frustrating" August 25, 2022 1.0 Pros Autofill options and drawing option....... Cons Way too many tabs making it difficult to complete charting with ease and effectiveness. Everything is too time-consuming when clicking through multiple tabs. Does not give you the ability to customize. Review Source Response from Eyefinity September 9, 2022 Dear Zelmira, Thank you for taking the time to share your thoughts with us. We would like to hear more about your experience with some of the workflow options in Eyefinity EHR. To reach a customer success manager, contact ehrsupport@eyefinity.com or call 800.942.5353. Thank you again for reaching out and providing your honest feedback. - The Eyefinity Team JM Jessica M. Billing Coordinator Medical Practice Used the software for: 2+ years ### "Great Product " April 9, 2019 5.0 Pros Being able to communicate with staff or Dr's during a busy work day with the Intramail. Dr's being able to use the DirectMail to forward notes and referrals to other offices has been much more effective and faster than faxing paperwork. Cons Adding a modifier to Contact lens fitting codes (or any other modifier) is to long of a process. Error messages coming up during pt exam in the room Review Source BW Beth W. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Eyefinity EHR" August 14, 2020 4.0 Clunky but better than Officemate Pros iPads can get heavy but much better than computers Cons Time consuming when trying to put in examinations Review Source JM Joseph M. Management Health, Wellness and Fitness Used the software for: 1-2 years ### "Somers eye center" November 26, 2019 4.0 Pros I like that it keeps your organized and keeps your claims clean. I like that everything is in one area and that it submits automatically to VSP Cons Speed and reliability is a big one. I also have issues with reports. There are other things but they a being fixed but slowly Review Source lY luke Y. Integrations officers Medical Practice Used the software for: 2+ years ### "Great Functions and customer service" August 30, 2018 3.0 Pros Many Features. Fast response when issues arise. Many ways to contact Tech support including facebook Cons Very difficult to navigate. It almost feels that the software is still in development. Somethings work great and others not so much. way two many steps and clicks to get to what should be a simple task. Review Source EW Erin W. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Love it and would buy again." November 26, 2019 4.0 Pros I like the ease of using the software and the advantages of a web based software. Cons I get frustrated when I am trying to change an eyeglasses or billing error from a staff member Review Source WA William A. Business Analyst Used the software for: 1-2 years ### "Used Eyefinity for managing patient info at an optometry practice" May 24, 2018 3.0 Pros Really easy navigation and great user interface. Simplified chart screens presented all the info logically. Cons Customer service was difficult to work with and rarely got back after an issue was opened. System had bugs that impacted functionality. Review Source CF Ciandra F. Technician Medical Practice Used the software for: Less than 6 months ### "Gets the job done!" October 9, 2018 3.0 Pros This program is user-friendly and specific to the field so it provides all the necessary tools. The iPad kiosk feature is great. Cons There are two separate Eyefinity systems and switching between the two is a bit much. If they were able to integrate both into one system it would be great Review Source JF Jon F. Medical Practice Used the software for: ### "Good Software" February 25, 2015 4.5 Pros Software is well written. The company offers great support and service. Updates are timely and on target with user comments. Cons Software is bit clunky and not intuitive to learn. There is a steep learning curve that requires concentrated effort on the part of the practitioner. Review Source DW David W. Owner Hospital & Health Care Used the software for: I used a free trial ### "Scheduling issues " April 16, 2020 4.0 We tried the program out last year and are going to continue to try to investigate its purposes in both offices Pros He’s a programming facilitating collection of data and funding for purchases and product services provided by provider Cons Scheduling functions are not as acceptable as I would like to there’s no in coordination with the online Google sites or any other yelp social media’s Review Source VB Valerie B. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Long term user to Eyefinity " September 20, 2024 5.0 Overall a positive experience. Couldn’t practice without it Pros Ease of use. Easy to document exam findings. Cons Sometimes the updates can be difficult Missing features that you were used to using the day before Alternatives considered [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing Eyefinity Encompass Familiar with program from school. Ease of use Review Source Response from Eyefinity October 11, 2024 Hi Dr. B, We’re thrilled to hear that you’re enjoying Eyefinity EHR® and that our software is an essential part of your practice. We are always looking to make improvements and appreciate your patience during updates. Thank you for your review, The Eyefinity Team CR Christopher R. Partner Medical Practice Used the software for: 2+ years ### "Eyefinty PM solved my IT problems" September 12, 2024 5.0 We have had a frustrating experience with three other software vendors and the continued need of IT support to keep the environment connected along with the hassle of updates. The cloud based Eyefinity software has made managing our practice more efficient. Pros The cloud based product has decreased my IT costs and the software was easy for my staff to adopt. The product integrates with the EHR and all patient visits are coded and priced automatically. Cons The conversion of past billing records did not come over from my old software cleanly and required a bit of effort to clean up accounts receivable. Alternatives considered [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/)[Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Eyefinity Encompass the conversion of files from our old softwware and the seamless integration for billing. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Wanted to move to cloud based software and have an easy conversion of our files. Review Source Response from Eyefinity October 2, 2024 Hi Christopher, We’re thrilled to hear that our Eyefinity® cloud-based software has made managing your practice more efficient and has reduced your need for IT support. We’re glad that Eyefinity® Practice Management has been easy for your staff to adopt. Thank you for your review, The Eyefinity Team Similar Products Featured ## Related categories [Optometry](https://www.capterra.com/optometry-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.