# Page 3 | Eyefinity Encompass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Eyefinity Encompass the right Electronic Medical Records solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156685/Eyefinity-EHR/reviews

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Eyefinity Encompass

3.7 (68)

[View alternatives](https://www.capterra.com/p/156685/Eyefinity-EHR/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Eyefinity Encompass

## Showing most helpful reviews

Showing 51-68 of 68 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

Debbie H.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "EPM REVIEW"

August 19, 2020

5.0

I have been very happy with the overall experience. Deployment was very easy and tech support is great. Very helpful. After having EPM for over a year they are still very supportive.

Pros

EPM is alot easier to use than our old system. It is alot simplier . I love the comanagement aspect of this system. I am able to keep track of all of my insurance I have filed without having to leave alot of notes in alot of different places.

Cons

I don't like that I can't add information. Some of the preloaded reasons for example a return doesn't apply and I like to be specific. I don't like where the notes are. I would prefer to have them at the top of the demo page where they would stand out and be easy to see by everyone.

Review Source

JH

Jim H.  
Optometrist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Do companies beta test."

April 13, 2021

1.0

Terrible, see above.

Pros

obsoletely nothing. There is nothing I could say to recommend this, unless you want to recommend it to your competition to make them less efficient.

Cons

Everything. Looks like it was put together by a five year old. Have to tap through multiple screens to get where you want to go (vs revolution emr where you can see everything in side bars). Can not see previous cd or iop when you are entering current data, have to back out two screens then go back in (terrible for glaucoma or medical patients). Will not let you enter previous contact data unless you enter an rx (how many patients can remember they are in oasys but do not remember there rx). Should I go on? This has added 2-4 minutes per pt for regular exams, probably closer to 5 minutes per pt for medical (do the math on a 15-20 pt day.

Switched from

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/)

job change.

Review Source

VR

Verified Reviewer  
Opthlamic technician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great system "

August 28, 2019

5.0

Pros

Easy to use, and to enter information into.

Cons

This app is often running down, all problems are usually resolved pretty quickly though.

Review Source

AG

Ann G.  
OD/Owner  
Medical Practice  
Used the software for: 1-2 years

### "Keeps getting better"

November 22, 2019

5.0

E prescribing and referral letters are so much easier than they were in the past. What time savers.

Pros

The thing that I like most about the software is that enhancements are made on a regular basis based on user feedback. New features are added regularly that make work flow and efficiency better. The patient portal is an example of this.

Cons

I wish that the software was more seamless from EHR to EPM. I wish I had only one program that did everything. I know that this is by design and may not be a reasonable request.

Review Source

JP

Jaya P.  
Optometrist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Why I love my u"

December 2, 2019

5.0

Pros

cloud based, navigating in the exams are very user friendly. Love the app

Cons

not as customizable especially in the letters

Review Source

AK

Amber K.  
Admin Manager  
Medical Practice  
Used the software for: 2+ years

### "Easy to Navigate"

April 5, 2019

5.0

Pros

Easy to use and navigate. Very organized

Cons

Has system errors maybe once a month & have to call customer service to fix

Review Source

JK

JOE K.  
optometrist  
Medical Practice  
Used the software for: 2+ years

### "EHR"

August 17, 2020

4.0

Pros

easy to use, and video tutorials are very good

Cons

I would like to have more flexibility to change software settings

Review Source

JJ

Jenny J.  
Optical Assistant/ Biller  
Medical Practice  
Used the software for: 2+ years

### "Saved my sanity!"

November 22, 2019

5.0

Pros

I love that it is Cloud based and constantly evolving.

Cons

That the communication between EPM and EEHR is not two way.

Review Source

SW

Scott W.  
Optometris  
Hospital & Health Care  
Used the software for: 6-12 months

### "2 separate systems and add on fees cause this to not be what was promised"

July 1, 2020

3.0

Pros

Optical ordering and integration with VSP vision plans

Cons

It is 2 separate programs! You cannot conduct all you business functions without jumping from one system to the other They like all other eyecare software want to charge additional fees for every little add on of items they promise in their sales pitch.

Reason for choosing Eyefinity Encompass

Promises of a smoother operation and better integration with vision plans/insurances

Review Source

Rebekah R.  
Optician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Has good features but still needs some work"

February 23, 2019

4.0

It helped get us to electronic medical records but that's about it.

Pros

We like that you can create a schedule and enter charges and orders.

Cons

We don't like how difficult it is to navigate through the software. You have to basically go around the world just to get back to where you were before; especially if you need to print a receipt. In general, it's one of the hardest software programs to navigate through.

Review Source

GM

Gregory M.  
CEO/OD  
Medical Practice  
Used the software for: Less than 6 months

### "Must have practice management system( Officemate or Eyefinity PMS) separate from EHR"

November 29, 2016

3.0

Quite a long learning curve to get 92014/ 92004 code billed right for getting paid properly. Examwriter was more intuitive and "copied" what you wanted forwarded for future visits.

Pros

contact lens products load correctly, but must be priced in practice management system correctly

Cons

Using OfficeMate eyeglass order notes section to type exam notes (VA cc or sc, c/d ratio, iop) efficiently while in exam lane with patient , then I chart exam in Eyefinity EHR at my office desk. This improves my efficiency. Can really get bogged down performing contact lens trials, etc. as it is data driven. Does not copy forward previous findings like c/d ratio, cataracts, and other medical but can import previous spec rx and cl rx. Must read previous visits prior to seeing patient, whereas Examwriter "saw" historical findings and copied forward ( something Medicare doesn't approve of).

Review Source

EW

Evelyn W.  
Dispensing optician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Eyefinity"

October 10, 2019

5.0

Not really anything special

Pros

Easy to use, page is easy to navigate website

Cons

Ebuy dosen't offer all of vendors we use

Review Source

VR

Verified Reviewer  
President  
Internet  
Used the software for: Less than 6 months

### "Good Customer Service Bad Website Builder"

December 31, 2018

3.0

Pros

The customer service was decent. We received responses to our questions within 1 - 2 business days.

Cons

The website builder that Eyefinity provides is very difficult to work with. Our website has a lot of empty space between the sections on each page. The "user-friendly" software doesn't allow for this adjustment and Eyefinity can't make the adjustment either. It's not very professional looking.

Review Source

JA

Jason A.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Epic wins vs epic fails"

June 15, 2018

4.0

Please incorporate patients previous orders so the doctor can recommend properly

Pros

The fact that if the doctor is busy a trained member of the staff can fill in a lot of the information if the doctor doesn't have time.

Cons

The fact that the doctor can finalize an exam without everything being finished in the program for billing purposes.

Review Source

MW

Michelle W.  
Patient services  
Medical Practice  
Used the software for: Less than 6 months

### "Easiest EHR to use!"

November 27, 2018

5.0

Pros

Aside from being self-explanatory... It is so flexible and easy to navigate. We went through several EHRs that we didn't care for but this one is great!

Cons

At this time, there are no cons. We went through several EHRs that we didn't care for but this one is great!

Review Source

JH

Jaime H.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "EHR is tolerable, PManagment makes you want to kill yourself"

July 30, 2015

1.0

Pros

The EHR is mostly functionable. most menus are laid out and the memory works although I prefer the templates of examwriter. No personalization available here.

Cons

the practice management software is the worse I have ever dealt with by leaps and bounds. One month later and it isn't communicating with it's insurance sister VSP. Was never set up. THus I have no payments from VSP this month. Lens pricing is slow, not all contact products exist, insurance billing a disaster. No way to seperate invoices for different insurances - like pair after cataract.

Review Source

MA

Mariam A.  
Technician  
Medical Practice  
Used the software for: Less than 6 months

### "Good Software"

October 10, 2018

5.0

Pros

This EHR system has a lot of great features and the customer service and support are great. Definitely better interface than our old EHR system and notes are organized in a way that's easy to review.

Cons

It's initially very difficult to learn and navigate. Once you go through it a couple of times it gets easier.

Review Source

JW

Joe W.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Money Pit. Stay away"

December 31, 2015

1.0

Pros

They are nice. Unfortunately the product is incomplete and the support team is left trying to save a sinking ship.

Cons

Product is incomplete and does not offer basic features expected in a practice management program...i.e. It does not calculate receipts so there is no way to track your gross net income over time.

Review Source

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