--- title: "Eyefinity Encompass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eyefinity Encompass Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/156685/Eyefinity-EHR/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Eyefinity Encompass Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eyefinity Encompass ## What is Eyefinity Encompass? Eyefinity Encompass® is an AI-assisted, cloud-based platform that helps eye care practices streamline operations, improve efficiency, and scale with confidence. Designed for practices of any size, it combines practice management, EHR, patient engagement, analytics, and customizable add-on solutions in one platform. With Eyefinity Encompass, providers can manage patient records, scheduling, billing, claims, optical ordering, and communications with labs and insurers through streamlined workflows. Exclusive VSP® integration simplifies insurance verification, and built-in AI tools, including clinical documentation and an in-app AI assistant, help reduce administrative tasks so staff can focus on patient care. Encompass also holds SOC 2 Type 2 security certification. Whether you're an independent practice looking to grow or a multi-location organization, Eyefinity Encompass delivers the flexibility, scalability, and specialized eye care workflows needed to support your practice goals. ## What is Eyefinity Encompass used for? [Optometry](https://www.capterra.com/optometry-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 68 user reviews Reviews sentiment Positive 62% Neutral 18% Negative 21% Starting price $340 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eyefinity Encompass?[Manage this product listing](https://www.g2.com/products/eyefinity-encompass/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eyefinity Encompass 3.7 (68) VS. [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting Price $340 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (68) Ease Of Use 3.5 (45) Value For Money 3.3 (56) Value For Money 3.3 (38) Customer Service 3.8 (61) Customer Service 3.4 (43) ## Eyefinity Encompass alternatives [4.1 (240)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.6 (78)](https://www.capterra.com/p/180647/Remedly/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Eyefinity Encompass Overview ### Which roles and teams benefit most from Eyefinity Encompass? Eyefinity Encompass is most used by optometrists, opticians, and clinical technicians managing patient exams, prescriptions, orders, and treatment records. Practice, office, and optical managers coordinate scheduling, front-desk operations, billing, and inventory, while owners and executives monitor practice performance, standardize workflows, and oversee daily operations across optical care teams. Answer based on 67 reviews Overview ### What company size and industries is Eyefinity Encompass built for? Eyefinity Encompass is a cloud-based practice management and electronic health records platform for small optometry practices, which account for 97% of reviewers, primarily in Medical Practice at 52%. It also serves Hospital & Health Care organizations (24%) and Health, Wellness and Fitness businesses (21%), with limited enterprise adoption at 3%. Answer based on 68 reviews Features and Usability ### What are the key features of Eyefinity Encompass? Eyefinity Encompass includes core optometry features for patient records management, appointment scheduling, exam documentation with SOAP notes, e-prescribing, and claims management. Reviewers frequently discuss its iPad-based charting, patient portal, remote cloud access, and integrations for VSP authorizations, electronic remittance payments, lab orders, and insurance eligibility verification. Answer based on 26 reviews Overview ### How does Eyefinity Encompass support patient care? Eyefinity Encompass supports patient-centered eye exams with iPad charting, standardized documentation, and quick access to clinical details. Optometry practices value facing patients during visits, sharing exam information, and reducing documentation time. Some staff, however, encounter extra steps for orders, billing corrections, insurance details, and certain clinical workflows. Answer based on 26 reviews Limitations ### Does Eyefinity Encompass have bugs after updates? Eyefinity Encompass provides cloud-based practice management with ongoing updates and support, but update-related glitches remain a concern. Teams appreciate avoiding local server maintenance and receiving new features. Some practices report lag, error messages, insurance workflow failures, or occasional access problems after releases, requiring workarounds or support assistance. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Eyefinity Encompass integrate with? Eyefinity Encompass integrates with 4PatientCare, Abby, Apptoto, Demandforce, Optify, Solutionreach, Weave, Zeiss, and Zocdoc. These integrations cover patient communication, appointment management, and optometry-related platform connections, giving practices several third-party options for daily workflow coordination. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Eyefinity Encompass offer? Eyefinity Encompass provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled virtual learning, self-paced reference, and visual walkthroughs for teams getting started with the product. Answer based on 5 reviews Getting Started and Support ### What customer support options does Eyefinity Encompass offer, and how do users rate the experience? Eyefinity Encompass offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report helpful, friendly representatives and quick responses in some cases, including email follow-ups. However, others describe slow assistance, difficult issue follow-up, limited support knowledge, and problems reaching customer service by phone. Answer based on 16 reviews Features and Usability ### How easy is Eyefinity Encompass to navigate? Eyefinity Encompass offers organized chart screens, portal access, and tablet or desktop use, making routine navigation manageable after training. Some optometry teams find the interface clear and flexible, while others cite extensive scrolling, repeated clicks, and switching between EHR and practice management modules as barriers to faster daily workflows. Answer based on 18 reviews ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Eyefinity Encompass supports all three of the features reviewers value most: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive patient information, maintain accurate and accessible records, and document care efficiently, allowing teams to support compliance, improve clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.5 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.1 (26) 73.08% of 26 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.7 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Claims Management 3.2 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Appointment Management 4.1 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Eyefinity Encompass 63 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Optometrists: Serves Optometrists - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Management: Create, manage and track all task activities and progression - Telemedicine Integration: Provide integration with third-party telehealth applications - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (68) 3.6 Based on 68 reviews ## Pricing Value for money 3.3 (56) Eyefinity Encompass Essential $340.00 Per Month Eyefinity Encompass Enhanced $758.00 Per Month Value for money 3.3 (56) 3.3 Based on 56 reviews ## Integrations [ Weave](https://www.capterra.com/p/141842/Weave/)[ Abby](https://www.capterra.com/p/268623/Abby/)[ Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[ Apptoto](https://www.capterra.com/p/168852/Apptoto/)[ Demandforce](https://www.capterra.com/p/221823/Demandforce/)[ Optify](https://www.capterra.com/p/227866/Optify/)[ Zeiss](https://www.capterra.com/p/191133/ZEISS-CALYPSO/)[ 4PatientCare](https://www.capterra.com/p/210816/4PatientCare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (61) 3.8 Based on 61 reviews ## User reviews Overall rating 3.7 Based on 68 reviews Filter by rating Counts reflect reviews available in this feed. 5(27) 4(15) 3(12) 2(5) 1(9) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer General Manager Used the software for: Less than 1 year ### "Eyefinity upgrade" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2019 This is modern day office mate, the set up of information just makes sense and staff enjoys using it aside from the minor frustrations Pros Ability to attach all of our screening devices to automatically load into system, system keeps track of last exam and families last exams so when you are on the phone you can recommend that it is time for family members exams. Ability to use tablet or desktop Cons Contact lens input in exam is better but still time consuming and difficult, speed issues, internet blames EHR and EHR blames internet with no solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Optometrist Used the software for: 3-5 years ### "Long term user to Eyefinity " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 24, 2024 Overall a positive experience. Couldn’t practice without it Pros Ease of use. Easy to document exam findings. Cons Sometimes the updates can be difficult Missing features that you were used to using the day before Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Optometrist, President CEO Used the software for: 3-5 years ### "Stay with ExamWriter" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 7, 2024 ExamWriter is much better clinically than EHR. For doctors it is easier to follow, easier to document. We wouldn't have change to EHR if Officemate was more compatible with VSP and billing process. It's like EHR was developed and whether it was any good or not, Eyefinity was going to stay with it for some reason that had nothing to do with clinical efficiency. I would tell someone to stay with ExamWriter. Pros It links with EPM for orders, billing. Fax letter feature is nice. Pharmacy link is nice. Cons Clumsy, cumbersome, inefficient, obviously not written by a doctor. The iPad version is so different than the desktop version it is like a different program. The CL order and finalizing process is not intuitive at all. Auto coding feature is 100% wrong with every VSP patient. Way too many steps to achieve simple processes like printing an Rx. And the inability to "name" an Rx outside of it's limited list of Rx types is limiting. (i.e. Hobby/Sports is a category. You can't label an Rx "Music" or "Golf". Dumb. Try ordering an SCL in one eye and hybrid in the other. RGP orders do not forward properly. The CL trial feature is confusing when using multiple CLs with multiple Cl types. It is lame that you have to finalize a record before sending a letter for a referral without "Preliminary" showing up on the letter to a specialist. Sometimes there is no time finalize a record before sending the referral during an exam. The need to commit a "Plan" before a diagnosis is not at all practical. It does not follow a SOAP process that all doctors are trained to follow. The body indicator feature simple gets in the way of clinical drawings when drawing a pathology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kami R. Chief Operating Officer Used the software for: 3-5 years ### "Best EHR! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 EyeFinity EHR has been an exceptional addition to our practice. Pros EyeFinity EHR has been a fantastic system for our practice. One of the standout features is the iPad app, which allows our doctors to remain fully present and engaged with patients during exams, rather than having to turn away to use a computer. This helps maintain a personal connection with patients and enhances the overall experience. The system itself is incredibly user-friendly, with one-touch charting that makes documenting exams quick and efficient. The intuitive design of the interface ensures that our workflow is smooth, allowing us to focus more on patient care. Overall, EyeFinity EHR has been an excellent addition to our practice, combining convenience with a strong patient-centered approach. Cons I have zero cons. It's been great all the way around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Seamless Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 18, 2024 Pros The platforms VSP integration is a huge benefit. Cons The scheduler can be a little difficult when juggling multiple doctors or resources. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Optical Manager Used the software for: 1-3 years ### "Not a fan of EPM" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 22, 2024 Poor. I wish we had never switched from OfficeMate. Pros Submitting orders for private pay materials goes straight to vendor/lab. Not having to do it twice. Cons All the down time and failed orders with VSP. Not having all the lens options available. Not able to pay more than glasses cost in order for pt to pay exam copay before exam is checked out, I have to do a misc. payment then apply as a cust credit. Can't correct or delete mis payments easily if wrong amount is put in. Reports...I don't even know where to begin with those. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Patient Reception Manager Used the software for: 3-5 years ### "EPM Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 21, 2024 Generally our experience is good, is seems updates tend to cause hiccups/setbacks so we'd appreciate the rollout process to improved upon Pros Generally easy to use interface for scheduling and ordering Cons Improvements should be made so the patient account indicates their DOB from any account tab, the insurance tab should indicate their ID# without entering the edit screen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Optician Used the software for: 1-3 years ### "Needs work" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 21, 2024 disappointed- Office Mate much more reliable Pros Integration with VSP for ordering glasses - when it works... Cons Many issues not resolved despite repeated complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medical Biller Used the software for: 1-3 years ### "EPM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 It's been good and when needing help, the 800 number works out well. Pros The ease of using the portal makes the work day flow. Cons When printing the daily schedule's, when two doctors are working, it'd be better to be able to print two schedules. Now it prints as just one long schedule and then we have to cut it. Also, the Quick List - It'd be easier if the last patient pulled up, shows up first in the Quick List, instead of having to go through the whole list. Because of this, unfortunately it is a feature that we don't even access any longer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 1-3 years ### "EPM is not an upgrade from OfficeMate" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 August 21, 2024 Coming from OfficeMate, we were expecting an upgraded experience. Sadly, EPM forces you to adapt your office procedures to it instead of the other way around. OfficeMate had its flaws, but atleast you could customize it to make your office more efficient. EPM has very little in this aspect, in hindsight we should have chosen a different cloud based system Pros Cloud based is the only thing I can really come up with Cons Customization options are SEVERELY lacking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156685/Eyefinity-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.