Twin Oaks Club Management

4.5 / 5 8 reviews

Who Uses This Software?

Health clubs, fitness centers, recreational facilities, social clubs, and any type of organization that needs a complete member or data management system with full electronic billing capabilities.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/one-time
  • Pricing Details
    Monthly fee applies after start up. No charge for data conversions.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Twin Oaks Software
  • www.healthclubsoftware.com
  • Founded 1991
  • United States

About Twin Oaks Club Management

An all-in-one Membership Management Software solution with electronic monthly dues processing. All provided for one low monthly fee to clients throughout the US, Canada, and Puerto Rico. New clients are mainly driven by existing clients as Twin Oaks boasts a 98% client retention rate and has been a long time server to the industry. References are available upon request and demo software can be utilized before any decisions are made. Web or Desktop versions are available at the same pricing.


Twin Oaks Club Management Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Twin Oaks Club Management Reviews Recently Reviewed!

Friendly and helpful staff

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Use
Sales package set up with timer
reporting functionality
remote desktop capability
color schemes

Cons: Slow at times
Unexpected errors or glitches at least once per week
Random color scheme change sometimes when logging in

Overall: Collection Efforts

After almost 5 years with them ,they have been exceptional and professional to the max.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A club like ours needs the services this kind of software offers.The staff has always been kind and knowledgeable even when dealing with a novice like me. I have turned down a great many software marketing companies who call upon us promising the world of services. Simply put no reason to change horses with yours has no bad habits as does whatever task you ask.

Overall: It simply allows our club to operate in a simple and effective manner. It provides the feedback and report metrics we need to improve our business.

Twin Oaks Review

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Twin Oaks has delivered on streamlining our member management. Their support staff is stellar. I highly recommend Twin Oaks!

Twin Oaks Software Review

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Report Functionality
Ease of use

Cons: Sometimes freezes up during busy times and needs to be reloaded
Sometimes changes don't save

Overall: We have been dedicated members to Twin Oaks since the late 90's. Customer support, training, and guidance has always been superior to other software providers. Although a large company, Twin Oaks has a "family" feel. The processing and collections department does a wonderful job following up with our members to protect our dues lines and overall profitability as a company. We are very happy to have them as our software provider.

Recommendations to other buyers: Not at the moment

Great software company!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Customer service.

Cons: None.

Overall: Our Club has been using Twin Oaks software for 20+ years. The software is very easy to use, versatile and comprehensive. Twin Oaks entire staff, including customer service/support staff is by far the best!

Great Customer Service

Mar 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and great

Cons: Somethings aren't that easy to Edit or delete.

Overall: I love when I can get walked through a problem. It's much easier and easy to remember.
problems are always fixed right away. The staff is very friendly and patient.
I often talk to Denise Smith. She has become my phone buddy, She is very helpful and make sure I understand the process. Love the service.

Randi - STLFC

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sales and membership tracking make keeping up with our sales and growth super easy! The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

Cons: Until you learn the software, it does not appear to be the most user friendly.

Overall: Our club has used Twin Oaks for 6+ years and are very happy with our experience. Tech support is available 24 hours with a call back feature, Carole in sales is amazing and so are most everyone I have worked with! Their historical tracking and business features make it possible to run our business the way we need to!

Desktop Version Review

Jul 22, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Cons: Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

Overall: The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version.

We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned out to be difficult to the point of us slowly turning over one function and another to them. The software is not intuitive or easy on the eye or to follow. The manuals are huge and difficult to follow, and some places don't seem to give correct directions.

The software does just about anything you could want it to, but figuring out how to do it is as difficult as doing it once you do find out. That is not true for every function, but is for too many. The enterprise company has really nice rates, but is a pain to try to get through to someone if you have a problem.

They are available for free training over the phone that you schedule with them. What is hard is getting that training for yourself or your personnel when you have to be using your computers on the job and can't tie them up to train.

Recommendations to other buyers: If you only need desktop software, there are not many companies that provide it anymore, so options are limited. If you need the whole meal deal with online software, that software may be much better. Check it out. Also, when you talk to them, be sure to have them show you specifically how different functions that you find important work. We were told that the software did a number of things, that it now turns out it does not do. Make sure you see proof with your own eyes.