# Page 4 | Klaviyo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Klaviyo the right Email Marketing solution for you? Explore 527 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156699/Klaviyo/reviews --- Klaviyo 4.6 (527) [View alternatives](https://www.capterra.com/p/156699/Klaviyo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 4 - Reviews of Klaviyo ## Showing most helpful reviews Showing 76-100 of 527 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC James C. Director of Digital Marketing Financial Services Used the software for: 1-2 years ### "probably the best email solution" November 18, 2024 5.0 I had to set up a new newsletter and it was a very seamless start to finish process Pros very easy to set up email platform to creating newsletters Cons not really a lot, it was a very easy platform Review Source MB Marta B. E-commerce manager Textiles Used the software for: 6-12 months ### "Da muchos problemas" November 29, 2024 3.0 Lamento decir que mi experiencia no ha sido muy buena, ahora mismo el pop up de suscripción tiene un borde al rededor de la x de cierre que no se puede editar. Pros Me gustan algunas opciones como carrusel de fotos y la edición con bloques Cons La interface no es muy amigable y en muchas ocasiones no funciona el cambi de parámetros. No es barata Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Me lo recomendaron en un curso de marketing Review Source LM Laz M. Fulfillment Manager Cosmetics Used the software for: 1-2 years ### "Significant power, for a price" October 18, 2024 5.0 Klaviyo allows us to be extremely specific with our segmentation and to extract, analyze and track valuable customer insights. Many of our email campaigns have been very successful. Pros Klaviyo is one of the strongest email management products available. They have incredible segmentation and customer insights. Cons Klaviyo is very expensive, and it's not very easy to take your insights along with you if you leave Klaviyo. It's also important that you continue to take advantage of the features every single month, in order to get the most value out of the service. Review Source SF Shayne F. Owner Apparel & Fashion Used the software for: 6-12 months ### "Best in the biz!" October 24, 2024 5.0 Pros Klaviyo is an excellent tool for our email campaigns at Strongsize, offering seamless integration with Shopify and powerful segmentation features. The intuitive interface allows us to create automated flows easily, helping us target our audience effectively and drive conversions. Highly recommended! Cons While Klaviyo is a powerful platform, it can be overwhelming for beginners due to its extensive features and settings. The learning curve for mastering advanced tools like A/B testing and complex automations can be steep, which may require additional time and resources for new users. Review Source KM Kilmer M. Senior Director of Advertising and eCommerce Financial Services Used the software for: 6-12 months ### "Excellent tool for advertising" October 24, 2024 5.0 With Klaviyo for advertising, we can segment our customers precisely based on their purchase history, allowing us to deliver highly personalized ad messages. Automation streamlines the entire campaign process, from creation to follow-up, while detailed analytics provide valuable insights into campaign performance. Pros Klaviyo offers a suite of features that enable highly personalized and optimized advertising. With precise segmentation, automation, and integrations, Klaviyo helps businesses deliver targeted messages and improve campaign performance. Cons With no negative aspects to point out about this tool. Review Source MH Mohammad H. digital marketing specialist Retail Used the software for: 1-2 years ### "Effective marketing tool for growing businesses" December 24, 2024 5.0 Seamless, efficient, and effective for targeted campaigns Pros Powerful analytics and email automation features Cons Pricing can be high for small businesses. the free email limit is too low Review Source OC Owen C. MD Consumer Goods Used the software for: 2+ years ### "Great ecommerce focused email marketing platform" September 18, 2024 5.0 Pros its huge amount of integrations with a range of ecommerce platforms, specifically in our case the tight integration with Shopify, helping us to easily import and segment customers for custom flows and email marketing campaigns Cons Probably the price, but its still definitely worth it and has a positive ROI Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Klaviyo better ecommerce functionality and integrations Review Source XC Xavier C. Founder Food & Beverages Used the software for: 1-2 years ### "Market leading tool! " October 28, 2024 5.0 Pros Klaviyo is SO good! It's really intuitive and I've found it the best platform of all emailers. Cons The price scaling turns a bit too fast for my liking... Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp rebranded and the UI/UX deteriorated so I wanted a platform that was more user friendly. Review Source PP Prerna P. Freelance Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Great platform but has a bit of a learning curve" February 16, 2025 5.0 Overall, once you know the platform, it has never let me down! Pros I love Klaviyo for its email marketing animation! It's so nice for e-commerce businesses and allows me to manage my clients' email marketing all the time. Cons I think it's a little overcomplicated for beginners. While the platform is fairly beginner-friendly, I still had to learn how to navigate it compared to other email marketing platforms. Review Source JW Joe W. Marketing Lead Hospitality Used the software for: 6-12 months ### "Great email marketing tool" November 23, 2024 4.0 Pros Email templates, data analysis, contact management are all great Cons The drag and drop isn't as intuitive as other tools I have used Review Source MB Maya B. Social Media Manger Marketing and Advertising Used the software for: 1-2 years ### "It strengthens customers' motivation capabilities" August 3, 2024 5.0 Klaviyo is essential marketing support. It excels in bringing data and converting it into direct targets for customers, thus ensuring that they remain constantly informed of the latest updates, as well as motivating them to complete operations in a distinctive manner. Pros Klaviyo is easy to do with everything, the connectivity is effective and the data that ensures the sustainability of its flow covers all the details and allows customers to be targeted as required. I love the ease of creating digital campaigns, as there are plenty of templates suitable for everything. Klaviyo enables us to segment customer lists into multiple sub-lists, and this is important for the success of segmenting campaigns to ensure the achievement of their goals. Cons With Klaviyo, after the correct connection with the platforms, all subsequent steps are very easy, as targeting is done in real time, and the frequency of messages can be easily adjusted from the settings. Review Source JR Jenny R. Marketing Director Apparel & Fashion Used the software for: 2+ years ### "The Universal Standard ESP" July 26, 2024 5.0 Very positive. We believe Klaviyo is the standard for ecomm. Pros Data-first platform that is well-supported and consistently updated to stay at the forefront of the industry. Klaviyo unlocks metrics that we use to make strategic decisions to meet our goals. Cons The UI is secondary to the data and analytics functionality. Switched from [emma](https://www.capterra.com/p/217003/emma/) We were looking for a platform with more advanced analytics and metrics. Review Source MB Melanie B. Content Strategist Machinery Used the software for: 1-2 years ### "Complete Platform " October 6, 2024 5.0 Pros Complete platform audience segmentation features Cons Interface. It can be simpler to use. Better UX. Review Source JD Jerome D. Director Sporting Goods Used the software for: 1-2 years ### "Klaviyo review" September 23, 2024 5.0 I use it mainly for my e-commerce store, to send various email sequences to customers, for example, to welcome them after they subscribe or engage with them after they visit a page without buying. Pros Klaviyo is easy to use and very powerful for e-commerce businesses especially. I like the templates available and the AI features they added. Cons Of course, there is a learning curve to learn all the functionalities available, but there are plenty of videos and tutorials to get help. Review Source Damien B. Creative Director Media Production Used the software for: 6-12 months ### "Klaviyo is amazing for E-commerce email campaigns" October 6, 2024 5.0 Klaviyo is amazing for E-commerce campaigns and I love how easy it is to integrate into your store. Pros It's very easy to setup an email campaign. Cons None really. It's an out-of-the-box app. Review Source SP Stephanie P. CS Team Lead Textiles Used the software for: 1-2 years ### "Versatile Tool with Great Options" September 16, 2024 5.0 Overall, it’s been good. The wide range of options it offers is definitely the best part. Pros We use it for mass communications with customers, and it offers a variety of options, including scheduling messages to different segments. It's not the easiest tool to use, but it's not the most difficult either. Cons Sometimes it’s not very intuitive, but overall, it’s still a great and useful tool. Review Source DA Daniel A. Company Director Hospitality Used the software for: 1-2 years ### "Great for marketing emails." August 27, 2024 4.0 Klaviyo is a great tool to have as part of your marketing strategy and is an easy integration with Shopify. Pros Great for sending marketing emails and linking to my Shopify store. Cons Can be a little pricey than other options on the market but this is due to the extra functionality. Review Source AN Ayishatu N. Engagement Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Not meant for all" September 28, 2024 4.0 Pros it was able to send sms blast quicker than expected. Cons Took forever to function properly with trial and error Review Source MK Madhura K. Marketing Strategist Apparel & Fashion Used the software for: 2+ years ### "Great tool for small businesses" July 1, 2024 4.0 Pros I love how Klaviyo not only focuses on triggered flows and campaigns but sms too. I like their new AI feature that helps us write better subject lines. It’s a very good integration and this AI was able to capture the essence of our branding very well in a couple tryouts. Cons The only think I dislike is that their campaign analytics get updated only once a day. I wish we could see a live dashboard or heat map or something. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Klaviyo It was more economical and easy to use for us. Review Source BM Benjamin M. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Un outil très complet et simple" June 26, 2024 5.0 Pros Klaviyo est très simple à prendre en main même pour un débutant. Tout est clair et limpide dans la mise en place de mail marketing automatique (Scénarios) et pour les campagnes de newsletter classique. Je recommande vivement Klaviyo ! Cons Rien à redire de particulier quant à l'utilisation de Klaviyo. Review Source SK Sabri K. does not refund money Apparel & Fashion Used the software for: 1-2 years ### "does not refund money" June 26, 2024 1.0 Pros We canceled a plan by mistake, they do not take it back and do not give refunds Cons We canceled a plan by mistake, they do not take it back and do not give refunds Review Source Grant S. Director of Marketing Consumer Electronics Used the software for: 2+ years ### "Great for email marketing, good returns when segmenting properly" April 12, 2024 4.0 It has been great! I've really enjoyed Klaviyo and think that it is the strongest ecom email platform on the market for Shopify merchants. The customization of emails is relatively easy, it has robust feature sets for additions like reviews and sms, and their flows are a hugely important piece to generate passive income. I'd recommend Klaviyo as long as the person onboarding new tools understood how pricing structure works. Pros We like to ability to have a strong integration with Shopify and how easy it is to sync lists between other platforms and Klaviyo. Cons The hardest things about Klaviyo are understanding pricing around profiles, and how to justify the growing cost of the platform when competitors are starting to flank them on pricing vs features. Alternatives considered [Sendlane](https://www.capterra.com/p/172687/Sendlane/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing Klaviyo The integration with Shopify is the biggest reason why we chose Klaviyo over the others, especially at the time (2021). Review Source JF Jonah F. Manager of Product Development and Business Operations E-Learning Used the software for: 6-12 months ### "Provided a solution to our unique use-case." April 1, 2024 4.0 Overall I think Klaviyo is a great product. Customer service is amazing and so readily available via chat and they do seem to possess a great degree of knowledge about the product and its functionality/capabilities. Was amazing to see our automated message flows come to life and go out to our customers! Pros Our product, an educational and habit-building micro-content program, required a way to send lengthy (50-100+ sends), localized, and automated flows via SMS and email to global Shopify purchasers. They were the closest platform we found to delivering as we envisioned. Customer service was very helpful in helping us find solutions to problems and aid in our solution design. Cons We experienced issues with contacts being overwritten when multiple sign-ups/subscriptions came through the same form. We also noticed that due to how long our flows were, the flow editor became extremely slow. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Klaviyo Price, capabilities and ease of implementation. Review Source VR Verified Reviewer Eigenaar Information Technology and Services Used the software for: 1-2 years ### "Klaviyo charges our creditcard while we have cancelled our subscription and closed the account" January 18, 2024 1.0 Cons BIG SCAM; they are stealing funds; The account was downgraded to a free plan and they kept charging my Creditcard. so then i have tried again to downgradec and on top i did close the account. still same issue. Klaviyo keeps deducting money from our creditcard Review Source VH Vladimir H. Head of Technology Farming Used the software for: 1-2 years ### "Worst customer service" June 11, 2024 3.0 Again, when I ask them nicely to remove another featured they added and we never asked for, I am asked the same questions 3 times in a row and ultimately treated like a robot. Different agents, but same behaviour. And the attitude? It's like they all have a bad day! Pros Not much to be honest, maybe how you display the numbers Cons How various customer agents treated me, like I am mentally disabled Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.