Resource Central

4.5 / 5 9 reviews

Who Uses This Software?

All businesses, Government, Education and non-profits


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Add-On Products
  • www.add-on.com
  • Founded 2000
  • Denmark

About Resource Central

Complete meeting room booking system for Microsoft Outlook, Exchange and Office 365. Resource Central is a user-friendly solution that helps your business optimize management of meeting rooms, resources and associated services such as catering, AV-equipment and table arrangements. Service providers are automatically notified with orders and changes. The system includes mobile Web App booking, Visitor Management and support for Skype for Business and other 3rd party video conferencing solutions.


Resource Central Features

  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management

Resource Central Reviews Recently Reviewed!

Resource Central Review

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It is tightly integrated with Exchange or Office 365 and MS Outlook.

Overall: We have worked with the folks at Add-on Products for several years and have found their sales and support staff very responsive. The product has a lot of great features and provides our end user customers with great value.

Resource Central is tightly integrated with Exchange or Office 365 and MS Outlook. So when you are booking a room or any ancillary service like catering , room setup and etc., Resource Central leverages your organizations Microsoft Exchange infrastructure to book any room or service. In essence, Exchange does all of the heavy lifting when it comes to booking a room or service and you don't need to support and manage a secondary database when booking these resources. From an IT perspective, this makes supporting the software very easy and your end users love it because it is easy to use.

Awesome product and easy to use.

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Its scalability

Cons: I must say, I have not found any cons yet

Overall: I've had the pleasure to use the program for some months now and I must say, it fully covers all my needs and then some.
The product is enormous and I only use a fraction of it, but I like knowing that I can use it for even more.

Recommendations to other buyers: Jump into it

Applications Systems Analyst

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: That it leverages native exchange to teack reservations

Cons: The Video conferencing solution is clunky

Overall: What first attracted us to Resource Central was that they leverage the native Exchange room booking functionality. We had used other products that tried to synchronize with Exchange, but reservations were actually made in SQL. We frequently had reservations "disappear".
The Resource Central Architecture is robust because the reservation is actually held on the Exchange server, like any other Calendar Appointment/Meeting Invitation. This means it is very robust and scalable. It tracks "orders" attached to a reservation in SQL, but the most important thing, that so-and-so has this room at this time on this date is handled by Exchange and is therefore very stable.
We've had little to no trouble with this product. Virtually every time reports a failure to me, I can trace it back to user error of some sort or another. You need some knowledge of exchange to create the underlying objects for the rooms, but their engineers are very helpful and patient.
Customer support is triple A. Cannot praise them enough.

A Very Good Conference Room System at a Great Price

Dec 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using this system for a while and it is very easy to use and suits our needs perfectly.

Review2016

Dec 09, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: It is a good solution for general use. We had too many exceptions and it didn't work for us. Too hard to upgrade.

Vendor Response

by Add-On Products on December 20, 2016

Dear James, Thank you for your review ¿ we appreciate it. We can see that you are using an old version of Resource Central and you do not have a maintenance program with us. We listen to our customers and have an ongoing development of our products and much have happened since this version. In January 2017 we will release Resource Central 4.0 with a new front- and backend user interface, which also addresses the issues you¿ve mentioned. You can read more about our planned features for Resource Central below https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/118/2/product-roadmap-for-resource-central or you are welcome to contact us for a demo of the new version. If you have any other concerns or questions please contact us on info@add-on.com Kind regards, Add-On Products

Meeting room availability conflicts are a thing of the past.

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Resource Central has allowed us to eliminate the meeting room & resource availability conflicts and headaches of the past while also enabling us to host meetings and professional events orchestrated like a well oiled machines.

Excellent product and very streamlined

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Well integrated with Outlook, easy for everyone to schedule resources, including rooms and devices that require checkout. It sure beats using Excel sheets to manage all of the booking and resources. Additionally, support has been available around the clock anytime we have questions. Great solution!

Resource Central from Add-on Products

Feb 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Resource Central is a great product which integrates extremely well with Exchange and Outlook and looks like it is naturally part of native Outlook. The Resource Central plug within Outlook provides users with additional functionality to allow them to book additional resources like conference rooms or hot desks or ancillary services like catering, selecting floor plans or AV equipment for a particular resource. The beauty behind the products design, is that this solution layers on top of and offers additional functionality to Exchange and Outlook, but utilizes all the exchanges built in features and can be easily configured to meet any organization business requirements.

Improving the management of Resources

Feb 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As an integrator of technologies into the Microsoft Exchange email space, we find Resource Central a very important attribute to assist organizations in better managing their conference room resources.