# ProfitSword Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProfitSword the right Business Intelligence solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156722/ProfitSword/reviews --- ProfitSword 4.4 (14) [View alternatives](https://www.capterra.com/p/156722/ProfitSword/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProfitSword Ease of use 4.3 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Josh W. Tax Accountant III Hospitality Used the software for: 2+ years ### "Hospitality Industry Perspective" March 5, 2019 4.0 Great, we made the transition from Profitsage to Profitsword and it pretty much has been seamless (as it should be). Some items look differently/designed differently but very easy to use and generate reports for what you need. Pros The ease of use is fantastic, I can get tax reports out of it, financials, GL Details, room budget to actual numbers, a lot can be done with this software and for our hotel industry it is in my opinion essential to operations. Cons Sometimes with multiple hotels, it can take a long time to load, there have been issues in some of the tax reports/exemption reports but overall I think that can be with any software when there is a lot of data. Review Source Response from ProfitSword March 6, 2019 Josh, Thanks so much for your comments. We are so glad that you are having success with the software and that the transition to our latest release went well. We appreciate the feedback on the speed of the reporting. Certainly when any report is run for multiple properties or consolidations are created it will take a little longer because of the increase in data, but if you are waiting more than 10 - 15 seconds please let us know. JB Jason B. VP Business Development Hospitality Used the software for: 2+ years ### "ProfitSword gives me the information I need in a concise, yet powerful, format." September 11, 2017 5.0 Pros ProfitSword is tailored for our industry and business, and it is utilized by all levels of our organization. From the CFO to Ops to Sales to Revenue Management, we all rely on ProfitSword to analyze the data that helps us make sound business decisions. The team at ProfitSword is ultra-responsive and they "get" what we are trying to do when we discuss the functionality we need out of ProfitSword. Business critical solution from a company that gets it. Cons ProfitSword is fairly easy to use, however some functions could be more intuitive or quicker to access. These issues have been addressed in the new UI. Review Source Response from ProfitSword September 12, 2017 Jason, As always we truly appreciate your feedback, insight, and participation with our advisory council to help us improve our products and understand the immediate and future needs of the industry. If there is anything we can do to continue to help OTO Development be one of the best hotel management companies please let us know. We are thrilled to be considered a trusted partner with OTO Development. Paul LS Lucila S. Corp. Director of Finance Hospitality Used the software for: 2+ years ### "System has a lot of limitations and not as efficient that we expect it to be but provides the basic " August 29, 2017 3.0 Reduced our manual work and able to utilize in forecasting and budgeting process. Pros It provides the basic reports that we need and reduced some of our manual work. It interfaces with our PMS system and able to utilize it for our forecasting and budgeting process. Cons System is slow and has to go back and forth the system to access files. I wish we can have more options in the drivers for forecasting and budgeting. Review Source Response from ProfitSword August 30, 2017 Lucila, Thank you very much for your feedback and response. It is greatly appreciated. System speed is absolutely something we can address and fix for you. We would also love to hear your ideas on what we can do to help meet your expectations of efficiency. We strive to help our customers be better at what they already do well so hearing your specific needs can help us ensure you are getting exactly what you need. Please reach out directly anytime. I will have someone touch base as well to make sure the system is performing as expected. Paul DK Dan K. Corporate Financial Auditor Used the software for: 1-2 years ### "ProfitSage offers a great package that brings data from multiple sources together in one place. " August 31, 2017 5.0 Pros Actual, forecast, and budget data is fully integrated and together in one place. The flexibility to change data sets for comparison in reports is excellent. It's great to be able to see the same screen at the corporate office that staff is viewing at an individual hotel. That makes trouble shooting and explaining things much easier. Cons ProfitSage gets very slow for our users from time to time. ProfitSword has made some changes and I believe part of the cause is related to our company's Internet access. Also, when many users are on during the mid part of the day it does slow down. There have been a few occasions where a daily PMS import has fully or partially doubled. It is correctable fairly quickly, but extremely confusing and upsetting to property level users when it does occur. Review Source Response from ProfitSword September 1, 2017 Dan, Thank you very much for your review. We appreciate all your comments and feedback. We are working on optimizing your systems performance and will continue to work with you to make sure the user experience for you and your team is outstanding. Please continue to let us know how we can best help you be successful. Thanks, Paul PW Paul W. Vice President of Revenue Generation Hospitality Used the software for: 1-2 years ### "Collaborative and Outstanding" August 29, 2017 5.0 Automated dailies, synchronized forecasting and centralized reporting for my entire company Pros This program automates most of what we need to be completed and provides a centralized place to translate, review and make changes system wide for my entire portfolio. I also like the ability to export into excel. Along with import data from the accounting system, PMS and timeclock system Cons There are not many cons other than the color... But that is just reflective of my opinion. However, regardless of the challenges we may have encountered, Profitsword company always communicates, listens and educates us on how we can accomplish what we need to do Review Source Response from ProfitSword August 29, 2017 Paul, Thank you very much for your comments and response. We appreciate that you are receiving a he benefit from using our products across your portfolio. Our new User Interface addresses the color concerns you might have. Let us know and we will give you an overview of it if you haven't seen it yet. As always, just let us know what you need and our team will help make sure you have an answer or solution. Paul AA Ariel A. Assistant Corporate Director of Finance Used the software for: 2+ years ### "I use ProfitSword mainly for uploading actuals from and importing forecasts into M3." September 13, 2017 4.0 Pros The function I Iike most about ProfitSword is the ability to drilldown on the screen and have the ability to select numerous comparisons whether it's by amount, statistics or different periods. Cons When exporting full year report to excel, it comes up as an HTML or Webpage page instead of being exported to an Excel format right away. I have to do a file save as and change the type to Excel format which is an added step. Review Source Response from ProfitSword September 14, 2017 Ariel, Thanks so much for your review and feedback. It's great to hear that you are enjoying the use of ProfitSage. The new user interface does provide you some new options for opening up reports such as the full year report in other operating environments like excel which might be helpful to you. We love to hear your ideas and feedback. Please send in any ideas directly to our support team. If there is anything we can do to help, please let us know. Thanks, Paul AB Aaron B. Corporate Hotel Controller Used the software for: 2+ years ### "Have about 50-60 hotels on it and it makes the whole process very efficient." August 29, 2017 5.0 Pros Once you set it up, the whole process is basically on auto-pilot. Allowing users to focus on bigger issues. Customer Service is fantastic! The best I've seen of any company I deal with. Any questions or issues are responded to quickly. Cons The mapping process is somewhat time consuming and could be improved to make it easier. But it's really not that big of an issue. Review Source Response from ProfitSword August 29, 2017 Aaron, Thank you very much for your feedback. It is great to hear that you have found some wonderful efficiencies to put some of your processes on auto pilot at Highgate Hotels. Let us know if you have any ideas on how to improve the mapping of data to your G/L. We would love to hear your ideas. Paul PM Paul M. VP Finance & Analytics Hospitality Used the software for: 2+ years ### "Valuable tool that is used across all disciplines of our organization." August 29, 2017 4.0 Pros Reporting plus interfaces with other systems within the hotel operation. ProfitSword staff members are always great to work with! Cons Lacking on the revenue management side. Too much data entry and not enough built in logic based on booking patterns to help automatically populate daily numbers. Review Source Response from ProfitSword August 29, 2017 Paul, We are grateful for your feedback and appreciate your suggestions. You have been a great partner for us. You are always providing ways for us to improve. We have a few methods of integrating with revenue management tools or importing data from revenue management to improve data flow and reduce manual entry. Open up a conversation about it and let's discuss some solutions that would work. Paul TP Tony P. RVP Hospitality Used the software for: 1-2 years ### "Great resource" August 29, 2017 5.0 Pros I like the real time information that is available. The direct feed from all the other systems make managing the hotels easier. Cons The income journal feed from Marriott to Profit Sword is a little more difficult than other brands. Review Source Response from ProfitSword August 29, 2017 Tony, Thanks for your feedback and comments. We are so glad you are taking advantage of the amount of data that is able to be gathered through ProfitSage. Please let us know what specifically is causing difficulty with the Marriott data. We might already have a solution for you. Thanks, Paul JC Jene C. TaskForce Controller Hospitality Used the software for: 1-2 years ### "Great Way To Bring Information Together" November 27, 2018 4.0 It helps with Accountability and being proactive instead of reactive. Pros I like the Idea of finding all the basic information in one place. Accounts Payable, Hotel Information, Sales information, Forecast and Budgeting all in one program. With the dashboards you have a General Idea at a glance. Cons It takes a while to understand how it all works together. But the program is limitless with lots to learn. Review Source IF Isabel F. Cost Analyst Hospitality Used the software for: 2+ years ### "Amazing All in One Software" December 4, 2018 5.0 Amazing, the support team is A+. They are so supportive and great to work with. Pros You are able to access 99% of the information you need in one place and gives you great insight into your business. Cons getting individuals trained on the system and utilizing it daily Review Source LL Luke L. Analyst Real Estate Used the software for: 6-12 months ### "Great experience but more room for improvement" August 29, 2017 4.0 Accessing the financials from a website in comparison to an accounting system is much easier and requires less time due to the pre-developed reports. Pros Ease of accessing the information. Since the software is online I enjoy being able to work from any location that has internet access. Cons Downloading the information should include formulas in the exported file rather than the current format where all financials are hardcoded. There should be a summary page for each property which allows for the input of property information (eg. acquired date, renovation date, renovation completed date, opening date, first full month of operations, etc). The method in which the software updates financials can be glitchy requiring the duplication of efforts and double checking the results. Review Source Response from ProfitSword August 29, 2017 Luke, Thank you very much for your feedback. We appreciate that our software has made things easier for you. We can certainly create a summary page for you for each property in the ProfitPlan application, and address your other downloading and importing concerns. Please reach out directly and we will provide some solutions. Paul DS Donya S. Accountant Hospitality Used the software for: 2+ years ### "I am a hotel accountant and use this software to analyze our data. " September 11, 2017 5.0 We use this software in our AP process, to review the P/L with the budget and to pull data from our POS. Pros Everything is conveniently in 1 place, this makes it very easy to analyze our entire portfolio in one glance. Cons I never received training on this software so I think there are many functions that I could use better. Review Source Response from ProfitSword September 12, 2017 Donya, Thank you for your review. We are so glad that you are able to use the system to see and manage your data in a single platform. You are absolutely correct that the system is quite robust and does have many features that you could take advantage of. ProfitSage does offer a knowledgebase with articles and videos that might help you learn more about the parts system that you want to learn more about. You should be able to access the knowledgebase through the help menu. You can also request training on the system through your corporate office. They are able to communicate your needs to us directly and our training team will make sure you get the information you need to take full advantage of the system. Thanks again and please let us know how we can help you be successful. Paul JJ Jarel J. Vp of Operations Hospitality Used the software for: 1-2 years ### "Lower level hospitality accounting software" November 9, 2021 3.0 Pros Seems to be compatible with many different PMS Cons Reporting formats do not look professional to me Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.