# Gladly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gladly the right Customer Service solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156723/Gladly/reviews --- Gladly 4.8 (139) [View alternatives](https://www.capterra.com/p/156723/Gladly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Gladly Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews Vishvesh P Marketing ExecutiveHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes it easier for customers and staff to work together.“ December 25, 2025 Vishvesh P Marketing ExecutiveHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at the same time, the call will be disconnected after ringing for two seconds.“ December 25, 2025 SK Stephanie K Senior Director of Customer ServiceConsumer Goods, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity.“ February 17, 2026 Vishvesh P Marketing ExecutiveHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “The website also has no personality or design that would make it fun for me and my team when dealing with irate customers.“ December 25, 2025 KV Kelly V Director of CXConsumer Services, 201 - 500 employeesUsed the software for: More than 2 years. “The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times.“ October 8, 2025 BR Brian R Vice President, Customer SupportBiotechnology, 11 - 50 employeesUsed the software for: 6-12 months. “There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon reaching out to Support, those are not available.“ October 8, 2025 AD Ashley D Customer Experience ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: 6-12 months. “The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to easily follow up, collaborate across departments, and never let a customer slip through the cracks.“ October 8, 2025 FE Floranch E CSRConsumer Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash.“ May 30, 2023 ## Showing most helpful reviews Showing 1-25 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Benjamin D. Sr. Director of Customer Experience Consumer Goods Used the software for: 2+ years ### "Admin for over 6 Years, incredibly happy" November 2, 2025 5.0 Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. Pros It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. Cons Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Kustomer](https://www.capterra.com/p/158128/Kustomer/)[Dixa](https://www.capterra.com/p/159488/Dixa/) Reason for choosing Gladly Pricing and overall value. Also ease of use. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Pricing, but also looking for an improvement in overall performance. Review Source KV Kelly V. Director of CX Consumer Services Used the software for: 2+ years ### "Gets the job done with great support" October 8, 2025 4.0 Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. Pros Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true! Cons There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Kustomer](https://www.capterra.com/p/158128/Kustomer/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Gladly Salesforce was too robust and complex for what we were looking for. Kustomer and Zendesk were wonky and did not work well for us. Review Source MA Manuel A. customer service rep Retail Used the software for: 2+ years ### "GLADLY THE BEST TOOL FOR CUSTOMER SERVICE" April 2, 2026 5.0 Great! Its interface is very userfriendly, and oraganized. I would totally recommend t o take interactions. Pros It is a very use full tool to handle call, emails, and SMS, to bring the best help for our customers. Cons it should have more editing options for text on emails. but that is all is missing it is very complete. Review Source TC Taylor C. CXA Consumer Goods Used the software for: 1-2 years ### "Review" August 17, 2022 3.0 6 out of 10 Pros Gladly is pretty reliable and easy to use Cons The ringtone of calls is horrible. Should be customizable Review Source SK Stephanie K. Senior Director of Customer Service Consumer Goods Used the software for: 2+ years ### "Happy Gladly Customer" February 17, 2026 4.0 Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. Pros One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. Cons The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Gladly Ease of use and conversation format versus ticket # Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Transitioned support to inhouse team versus using a BPO. Review Source AD Ashley D. Customer Experience Manager Apparel & Fashion Used the software for: 6-12 months ### "Truly one-of-a-kind CX platform and Best on the Market!" October 8, 2025 5.0 Gladly has completely eliminated duplicate conversations for our team. With our previous CX platform, we constantly battled duplicates — customers reaching out via email, DMs, and text simultaneously. Now, because Gladly unifies every interaction under a single customer profile, we’re able to serve customers more efficiently and consistently meet our SLAs. On top of that, the Sidekick chatbot has been a huge asset. It helps customers with returns, order tracking, and other self-service needs, freeing up our agents to focus on higher-level, more personalized conversations that truly impact the customer experience. Pros Gladly is truly unlike any other platform on the market — and for good reason. It’s an innovative, all-in-one solution that empowers my team to deliver exceptional customer experiences. The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to easily follow up, collaborate across departments, and never let a customer slip through the cracks. It’s modern, intuitive, and built with CX teams in mind. Cons The only thing I’d love to see improved is social media comment integration. Direct messages roll in seamlessly, but having comments pull in as well would make the platform’s social functionality truly complete. Alternatives considered [Zowie](https://www.capterra.com/p/249975/Zowie/)[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Gladly We chose Gladly because it’s truly different from every other platform out there. Unlike traditional ticket-based systems, Gladly is built around people — not cases — allowing us to put the customer first instead of constantly chasing a backlog. This shift has transformed how our team operates and how our customers experience support. Gladly also prevents cherry-picking, ensuring fair distribution of work and a more balanced workflow. The reporting and insights are incredibly valuable, giving me full visibility into each agent’s performance so I can coach effectively based on the complete picture — not just the numbers. It’s a smarter, more human way to do customer service. Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) We switched to Gladly because our previous platform was ticket-based, expensive, and made it difficult to truly prioritize the customer. Managing endless tickets led to inefficiency, duplicate conversations, and a constant focus on backlog instead of people. Gladly completely changed that. By organizing every interaction under one unified customer profile, it eliminated duplicates and simplified communication. It’s more intuitive, more efficient, and far more aligned with how modern customer service should operate. Plus, it delivers better functionality and insights at a much better value than our previous system. Review Source JR Jennifer R. Director of Ecommerce Apparel & Fashion Used the software for: 2+ years ### "Gladly Solves the Multi-Threaded Mess of Customer Support" October 8, 2025 5.0 Overall our experience with Gladly has been a very positive one and we look forward to continue the long term partnership for years to come. Pros We love how Gladly unifies all customer interactions from every channel into a single, continuous conversation. It eliminates the confusion of juggling multiple threads and has proven to be far more efficient than other help desk platforms we've used. Cons While the AI optimization has been a bit slower compared to other help desks, our customers tend to prefer human interaction, so it hasn’t negatively impacted the overall experience. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[Kustomer](https://www.capterra.com/p/158128/Kustomer/) Reason for choosing Gladly We chose Gladly because of its unique ability to unify all customer interactions across channels into a single, continuous conversation. This approach eliminates the confusion of managing multiple threads and has significantly improved our team’s efficiency compared to other help desk platforms we've used. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We chose Gladly because of its unique ability to unify all customer interactions across channels into a single, continuous conversation. This approach eliminates the confusion of managing multiple threads and has significantly improved our team’s efficiency compared to other help desk platforms we've used. Review Source JG Joseph G. Customer Experience Manager Retail Used the software for: 1-2 years ### "Great service but could be better. " October 13, 2025 4.0 Our experience was good, but there are other platforms in the industry that can provide the same experience and more. Pros What I liked most about Gladly was the sleek design of the CRM. I was able to understand each conversation and find information quickly. Cons What I did not like about Gladly was the reporting. There were a few pieces of manual work that had to be done to see some key metrics and statistics that should have been readily accessible. I also did not like that we had not been reached out to by any Account manager during the life of the contract, and were strong-armed into renewing due to the run-around provided when trying to reach one. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing Gladly We chose Gladly due to the features and benefits it offered over Gorgias at the time of contract start. Switched from [Kustomer](https://www.capterra.com/p/158128/Kustomer/) We made the switch due to features that were being deprecated. Review Source RM Ryan M. Customer Experience Manager Consumer Goods Used the software for: Less than 6 months ### "Gladly Delivers Simplicity, Efficiency, and True Partnership" August 27, 2025 4.0 Overall, my experience with Gladly has been very positive. As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context they need to resolve issues quickly and confidently. Maintaining Gladly Answers has also made it easier for me to streamline solutions and reduce repeat contacts, which benefits both our customers and our team. While there are still a few features on our wishlist that would make day-to-day operations even smoother, Gladly has already improved efficiency, collaboration, and the overall experience we’re able to deliver. I also want to highlight the people behind the platform. Our CSM, \[sensitive content hidden\], has been absolutely amazing to work with on a bi-weekly basis — not only providing product updates, but also actively meeting our needs and helping us streamline workflows. And during implementation, \[sensitive content hidden\] and especially \[sensitive content hidden\] went above and beyond, holding our hands through the entire setup and ensuring we were 100% ready to transition with confidence. Pros What I like most about Gladly is that it brings everything together in one place. Instead of juggling multiple platforms, our advocates can see the entire customer history across phone, chat, SMS, email, and social in a single timeline. As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that streamline the experience for both customers and advocates. The platform helps us resolve issues faster, reduces repeat contacts, and ultimately makes our team more efficient, while giving customers a smoother and more personalized experience. Cons Gladly works really well for us, but there are still a few features that would make a big difference for both customers and advocates. At the top of our wishlist are live chat message preview (so advocates can prepare responses faster during busy chat times) and preview dialers for Collections (to give those teams context before they call customers). On the management side, having role-based idle/logout settings, scheduled reporting, and an observer-only role for cross-functional partners would reduce manual work and improve collaboration. And while smaller, quality-of-life updates like dark mode, custom notification sounds, collapsible inbox categories, and even direct CSAT offerings within the conversation flow would go a long way in helping our team stay focused, efficient, and more connected to the customer experience. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Gladly We chose Gladly over Zendesk because, while Zendesk is often seen as the “big dog on the block,” their demo left us underwhelmed. The team presenting seemed to lack the energy and enthusiasm to truly partner with us, and much of their feature set came from acquired systems that hadn’t yet been fully integrated. On top of that, Zendesk’s pricing was overly high compared to the value they demonstrated. Gladly, by contrast, showed up engaged and solutions-focused, with a platform built from the ground up to unify all channels into one customer timeline. Their team made it clear they wanted to partner with us, and that confidence and alignment made the decision an easy one. Switched from [Five9](https://www.capterra.com/p/132405/Five9/)[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) We made the switch from Gorgias, TeamSupport, and Five9 to Gladly because managing multiple platforms created too much friction for both our customers and our advocates. Each system had its own limitations — fragmented customer histories, inconsistent reporting, and extra steps that slowed down resolution times. Gladly gave us a true all-in-one solution. Instead of hopping between systems for email, phone, chat, and ticketing, everything now lives in one unified customer timeline. That means less context-switching for advocates, faster responses for customers, and clearer insights for managers. Plus, with Gladly Answers, we’re able to keep our knowledge base current and consistent, which directly improves efficiency and reduces repeat contacts. Review Source JV JR V. Customer Success Associate Retail Used the software for: 1-2 years ### "I LOVE GLADLY" August 25, 2025 5.0 I really love gladly and I have had a great experience with it, especially using the admin level. I love the ease of being able to change things and make decisions, and everything is super user friendly Pros I really like the 360 view of the customer that you get with Gladly, and how you're able to easily navigate through the customer profile to see what's going on. I also like how all the actions with conversations are tracked so everyone can see what's going on with routing. Cons \-Showing agents’ name on the front end when customers are chatting in with them -Being able to assign answer audiences at an agent level when logged into admin, or a group level -When looking at agents in Live boards, In the list of agents, you cannot see who is on what team, like if you had all teams assigned to you, in the list, there are no criteria that show what team they are on -When transferring a chat to a specific agent, in Gladly, you are not able to see if they are available or not. Having their name as green or something would be helpful to know if they were available for that conversation type (or maybe just chat). -Being able to add a Hyperlink in a chat conversation message -Being able to have a customer or agent send a chat transcript to the customer -Being able to change idle time based on team groups, or some other factor than it being universal -Being able to change your agent status / if you are available for a specific channel when on a call. Right now, if an agent ends a call, they might possibly get a new call if they are not fast enough to change their availability for channels. -Having personal saved versions of Liveboards, like having different versions of a Liveboards with different teams and inboxes selected. -Being able to enter in dashes when searching phone numbers in the search bar. -Having agent names visible when chatting -Priority level for tasks -Only agents who are assigned a conversation should be able to respond, otherwise when an agent is on a conversation and declines, it stays there, and another agent could accept, but it looks like it may be assigned to the first agent, and then they can see that conversation. Only like an admin level should be able to write in those chats or emails if it’s not assigned to them. (I think it may be set this way because they are assigned to that inbox and if someone is gone then someone else can go in and respond to that). -Be able to add scheduled holiday time for chats to be open, like the IVR. -Ability to duplicate rules to create other rules off of, or change them for specific agents -Reporting for answers to be able to combine data for who is using what report at what specific time, and to show the actual agent name and not the agent ID Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Gladly We just really liked what Gladly had to offer, and the ease of service. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) We wanted to just have 1 platform to handle multiple actions Review Source TT Tr T. Advanced Customer Care Consumer Goods Used the software for: 2+ years ### "Gladly to Work" March 4, 2025 5.0 The information is abundant and easily accessed. Pros When a new request comes in, you can combine the customer's profile if it is already there. There is no need to have two profiles. Cons When entering notes, you cannot see them if you switch to another method such as text or email. Review Source KJ Kat J. Customer Relations Manager Consumer Goods Used the software for: 2+ years ### "Gladly is a game changer for CX teams" January 13, 2022 5.0 One word - TERRIFIC Pros The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view. Cons I would like to have the ability to edit the Topic on a closed conversation. Reason for choosing Gladly The pricing and the customer-centric view. Review Source CM Catherine M. Customer Service Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "My Review for Gladly" January 23, 2023 5.0 Gladly helps us resolve FabFitFun customers' concerns related to the product they bought from us. It also provides real-time assistance which gives a good customer service experience. Pros 1\. I like that it has footprints on every conversation.2. Customer's concern all throughout is merged in just one thread.3. The Guru is linked via Gladly Answers.4. Very easy to use and understand. Cons 1\. I don't like that whenever the page refreshes it removes the recent characters we typed in.2. I don't like that some customer's responses will route automatically to \[sensitive content hidden\] Review Source HS Hafiz S. Manager Warehousing Used the software for: 1-2 years ### "I will gladly recommend "Gladly"" December 9, 2022 5.0 With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a contemporary messaging interface that gives them the capability to converse across several channels and consequently the consumers feel pampered all the time. Pros Gladly is a customer-centric help desk platform for e-Com brands. Their great quote is, "Clients are not tickets or cases; they are actual human beings." They put customers and conversations as their top priority. Gladly provides an all-in-one platform for representatives to answer to clients across all channels from just one screen, "without tickets." Cons No real discomfort or negatives to report on Gladly as my team felt their experience enhanced significantly after the implementation of this software. If I can point out one single thing, the mobile application is slightly buggy at times. Review Source BA Berlin A. Tools & Systems Coordinator Cosmetics Used the software for: 6-12 months ### "Gladly Review" September 12, 2022 5.0 So far, the experience is good. Gladly support is always there to assist! Pros I like the single-thread feature. It makes checking member contact history easier. I also like how gladly is set up, it's very user friendly. Cons No Chat transcript - Hopefully they add that feature in the future. No mobile app. If gladly can have a mobile app, it's easier to monitor the queue while your away from your computer. Review Source RMN Rhysha May N. Quality Sortation Associate Retail Used the software for: 6-12 months ### "So Glad I was trained on Gladly! " October 12, 2022 5.0 Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus. Pros Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business. Cons Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity. Review Source AS Alexis S. CSR Consumer Services Used the software for: 2+ years ### "Gladly review" January 29, 2023 5.0 Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons. Pros I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated. Cons Nothing that I can think of, as the tool has been wonderful thus far in all respects. Review Source hA heidy A. Customer service Furniture Used the software for: 6-12 months ### "Gladly helpus to help the customers, Great!!" March 7, 2023 5.0 I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy. Pros It's great that the call is always recorded and that we can stop the recording when we need it. It helps us to keep track of every call very easy. Not only that, but it has the option to listen other call to monitoring in case is needed. Very helpful. Cons All of gladly is great and very helpful! Don't dislike anything. Review Source RMF Rutchie Mae F. QA Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "Gladly as the most innovative Software - Connecting Customers with Tickets" January 19, 2023 5.0 I love the overall Seamless experience between the agent and the customer in this Software. The usability by the customers and agents and the compatibility of this to our Platforms and company. Pros I like the Features of this Customer Service Software. The ticketing feature wherein we can handle multiple channels of communication. It has Complete customer service systems. This customer service platform has all of the features you need in a single platform and Gladly has it all. Cons I believe that not all customer service software is created equal- nor perfect but looking forward to how Gladly innovates more in the future. Review Source JE Jose E. Agent Furniture Used the software for: 6-12 months ### "Gladly Is a very easy to use software and at the same time is a powerful software. " December 27, 2022 5.0 thanks to Gladly we are more efficient and we have happy customers. Pros user-friendly, very easy to use, a lot of features that make this software so flexible. Cons sometimes the software gets frozen or some other people gets in your interactions but that is just happens few times. Review Source SM Sherlley M. Costumer Service representative Consumer Services Used the software for: 6-12 months ### "Gladly, I am so glad to have this tool for my daily job." November 3, 2022 5.0 overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles. Pros to have all my cs data in one place is more than great Cons not be able to consolidate the same customer. Review Source AL Anthony L. CXO Health, Wellness and Fitness Used the software for: 6-12 months ### "CXO Anthony" March 9, 2022 5.0 My overall experience with this system is fantastic I never to seem to run into any problems since I started using it. Pros How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches. Cons I find the system to operate perfectly and for it to be able to pull up info fast. Review Source ssS sarah silberstein S. Customer Service Rep Retail Used the software for: 2+ years ### "Glaldy is your best bet!" September 29, 2022 5.0 10/10 Pros I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard! Cons can't fault gladly - so far i have not had any issues with the platform at all Switched from [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) wasn't a good fit.. Review Source CE Celestine E. Customer Service Representative Consumer Goods Used the software for: 6-12 months ### "Gladly is great! Convenient, simple to use, and extremely beneficial to agents such as myself!" November 12, 2022 5.0 I'm glad I used this tool! It's extremely efficient and allows us to serve our members with the greatest possible customer service! Pros Apart from the simplicity this tool provides, all aspects of it are streamlined and organized. Cons Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels. Review Source KN Karla N. Manager Cosmetics Used the software for: 1-2 years ### "Good Switch" August 30, 2022 4.0 Pros I like how easy it is to access the previous conversation of the member Cons I don’t like how it won’t show you or it isn’t clear if the member replied already Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.