# Page 5 | Gladly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Gladly the right Customer Service solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156723/Gladly/reviews --- Gladly 4.8 (139) [View alternatives](https://www.capterra.com/p/156723/Gladly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 5 - Reviews of Gladly ## Showing most helpful reviews Showing 101-125 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Angelina L. Agent Retail Used the software for: Less than 6 months ### "Gladly Review from an Agent view." November 21, 2022 5.0 I have not had any problems with Gladly. Very easy to learn how to use it and we hear very good the calls records. Pros Very easy to understand and does not have technical issues as much. Cons I believe everything can improve, however I feel like Gladly works well! Reason for choosing Gladly This is what the company assign me. Review Source AA Angie A. Customer service Agent Furniture Used the software for: 6-12 months ### "Friendly Software" January 3, 2023 5.0 very friendly Pros How emerge all the data into one software Cons something how the interactions dissapear Review Source MG Madeline G. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Functional Customer Service Platform" January 16, 2022 5.0 Pros The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served. Cons The search feature produces results in an order that is not chronological so it makes finding previous emails challenging Review Source JCV Julio Cesar V. Agent Furniture Used the software for: Less than 6 months ### "Feedback" December 24, 2022 5.0 Gladly it is a software very friendly, i like the easy way to help customers Pros I like the easy way to get phone calls and to transfer Cons The ringtones, i would like to get my own ringtones Review Source AV Anna V. Customer Care Rep Consumer Services Used the software for: 6-12 months ### "Customer Care Rep Opinion" August 29, 2022 5.0 Love it! Pros I love that all of my interaction is noted well, whether its a call/chat/SMS Cons The Glitches will sometimes delay me from giving my customer 100% Review Source TC Traci C. OPA Hospital & Health Care Used the software for: 1-2 years ### "Traci's review" January 15, 2022 5.0 I think it is easy to use and very dependable. Pros It's easy to use and to make phone call with. I also like that you can create templates for emails. Cons I don't have any complaints, maybe more search options to make it easier to find customers. Review Source SL Silwia L. Customer service rep Furniture Used the software for: 6-12 months ### "Helping customers and associates " January 13, 2022 5.0 Pros Gladly has an ease of use. It looks good and is easy to maneuver while in contact. Cons Nothing really, there is minor glitches that take place, but that is common with tech Review Source MK Manpreet K. Customer service Telecommunications Used the software for: 6-12 months ### "Great " October 11, 2022 5.0 Pros The feature I love the most is easy to navigate Cons All features are great and there is nothing Review Source jC jesus C. operations Broadcast Media Used the software for: 6-12 months ### "gladly review" September 20, 2022 5.0 good experience and reliable tool Pros easy use and friendly interface, make easier Cons sometimes it doesn't pick up the calls. Review Source AM Alina M. customer service Telecommunications Used the software for: 1-2 years ### "great software!" May 18, 2022 5.0 Pros Mostly easy to use for emails, chats, and calls. some areas could have improvement Cons adding in a customer profile or going on breaks could be easier. Review Source AO Amber O. Team Mentor Telecommunications Used the software for: 6-12 months ### "Excellent software " February 17, 2022 5.0 Pros Gladly is super easy to use. It makes my job so much easier and leaves everything in one space. Cons There isn't anything I would complain about Review Source MN Missy N. Customer Service Rep Retail Used the software for: Less than 6 months ### "My Daily Gladly Use" January 31, 2023 5.0 My overall experience with Gladly has been amazing. It seems like anything I looking for in Gladly it is always easy for me to locate. Gladly is a very user friendly system Pros The input call buttons, the answer question button, the text messages. I really just like the entire setup of Gladly Cons I really don't know of any any features that I just don't like about Gladly Review Source JF Jillian F. Customer Experience Advisor Apparel & Fashion Used the software for: 1-2 years ### "Jillian Gladly review" January 13, 2022 5.0 Overall Gladly has been great. Everything in one place is so convenient Pros Easy to use, intuitive, everything we need is in one place Cons Some issues with the phone feature glitching and not being able to answer calls Review Source PP Priscilla P. CX advisor Retail Used the software for: 6-12 months ### "best ever" July 21, 2022 5.0 Pros It is very detailed and organized. Very helpful and easy to use Cons There is not one thing that i have not liked about gladly Review Source RL Rachel L. Customer Experience Advisor Consumer Services Used the software for: 1-2 years ### "Awesome platform" November 27, 2023 5.0 Pros Gladly makes it very easy to work with a few different channels to communicate with customers Cons It sometimes gets slow but it seems like it gets fixed pretty quickly Review Source MP Morli P. Customer service level 2 Consumer Services Used the software for: 1-2 years ### "Great Gladly review" January 13, 2022 5.0 very helpful and efficient tool which makes functions effective and timely Pros helps in customer data, search history, various channels on signal thread, transfers & helps in coaching Cons to switch for projects, the workforce has to be informed Review Source sW shanikie W. customer service Furniture Used the software for: 6-12 months ### "gladly is ease to use" January 13, 2022 5.0 it's great and easy to use Pros I love that you can create a task to keep you on track with the customer Cons I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge. Review Source RF Robbie F. Customer Service Rep Furniture Used the software for: 6-12 months ### "Gladly the phone System of the ages " January 13, 2022 5.0 I feel gladly is a phone system every company should use Pros The ease of use. The call flow and how clear the voice is Cons Not really any CONS, sometimes the system will just close or disconnect call for no reason Review Source SC Sandy C. Customer Service Representative Furniture Used the software for: 1-2 years ### "Gladly Plusses" June 1, 2022 4.0 Good Pros It is easy to get calls dropped in and put notes in Customer Profile Cons It allows customers to get on different channels at same time - causes calls to be transferred when you just completed or are working on the order - Review Source FF Faith F. CXA Retail Used the software for: 1-2 years ### "Gladly is great" January 13, 2022 5.0 Pros I love the fact it is soooo easy to use Gladly. Cons Being able to connect the retail location with the customer we are talking with. Review Source JH Jamiah H. Customer Experience Advisor Apparel & Fashion Used the software for: 1-2 years ### "I love Gladly" March 11, 2022 4.0 Pros it's very easy to use, easy to learn and organized Cons sometimes the answer feature glitches and won't show the full answer Review Source cK cheryl K. Customer Care Team Retail Used the software for: Less than 6 months ### "I use it everyday - I know my customers history with us before I pick up the phone" March 4, 2022 5.0 Even when I come across a situation I've never dealt with before, Glady allows me to search company policy and appropriate responses by just entering a few key words. Pros In a glance, I know my customer's purchase history, where they are calling from and even recent life events such as a home purchase, a wedding or a new baby! Gives our customers a personal experience every time they contact us. Cons No complaints Gladly is a very intuitive system! Review Source JP Junil P. Customer Service Representative Consumer Services Used the software for: Less than 6 months ### "Quick and effective tool for customer support" January 20, 2023 5.0 My experience was very smooth, in all channels. Pros The easy view on all the transactions from a specific customer. Cons I cannot think of any as of now since I am satisfied with the current set up. Review Source PFA Princess Faye A. Customer Service Representative Apparel & Fashion Used the software for: Less than 6 months ### "Gladly Usage" November 30, 2022 5.0 Pros How I can easily navigate through the app Cons The website Idle within the short period of time. Review Source bH brent H. CX/Soc Team Lead Consumer Goods Used the software for: 6-12 months ### "All the bells and whistles and more! " January 13, 2022 5.0 Very good! Pros Very easy to navigate topics, from email to phone, and has not crashed on us like prior software. Cons It would be great if our Auto replies could be taken out of the emails. It would make it easier to follow the flow of the conversation. Review Source Similar Products Featured ## Related categories [Complaint Management](https://www.capterra.com/complaint-management-software/)[Call Center](https://www.capterra.com/call-center-software/)[Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.