# Page 6 | Gladly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Gladly the right Customer Service solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156723/Gladly/reviews --- Gladly 4.8 (139) [View alternatives](https://www.capterra.com/p/156723/Gladly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 6 - Reviews of Gladly ## Showing most helpful reviews Showing 126-139 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YR Yusher R. Customer service agent Furniture Used the software for: Less than 6 months ### "Love Gladly!" September 20, 2022 5.0 I can answer emails fast, and help customers so fast and that makes my job a lot easier. Pros The templates are the best, they make my job easier. Cons Nothing, everything is perfect. Gladly is great Review Source jH jair H. customer service Consumer Services Used the software for: 6-12 months ### "is super good to use." July 22, 2022 5.0 is easy for all access. Pros is easy to use in every angle that i can work. Cons everything is good no complain at all. is very friendly . Review Source AS Alaysia S. Customer Service Representative Apparel & Fashion Used the software for: Less than 6 months ### "Perfect for Everyday customer service " January 13, 2022 5.0 Pros Love how easy it is to help the customer in all forms of communication, everything being in one ☝🏼 place is beyond helpful. Not having to click through tabs is a life saver Cons I wish it had a night mode! Looking at a white screen all day is hard on the eyes Review Source KW Kennedy W. Customer Advisor Consumer Services Used the software for: Less than 6 months ### "Easy Software" June 16, 2022 5.0 Pros The feature is very simple to learn and use Cons The software can lag at times when sending emails. Review Source mS manpreet S. Customer service representative Telecommunications Used the software for: Less than 6 months ### "Customer service" August 30, 2022 5.0 n/a Pros It is easy to use and easy to navigate things around. Cons Sometimes we are not able to search in KB by keywords Review Source OE Olivia E. Customer Service Representative Retail Used the software for: 6-12 months ### "Easy to Use" January 13, 2022 5.0 I enjoy using Gladly, it was easy to learn and has been reliable for calling, emailing, and live chatting with customers across the world. Pros Gladly is easy to use and understand. There are a lot of great resources and calls sound very clear! Cons Less notifications after a task is closed Review Source MS Melody S. CX Advisor Health, Wellness and Fitness Used the software for: 6-12 months ### "From a full-time user perspective:" January 13, 2022 4.0 Pros Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well. Cons It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics. Review Source AR Anne R. Collections RTM Real Estate Used the software for: Less than 6 months ### "Glad to have Gladly!" November 16, 2022 5.0 I'm starting to love Gladly! Pros Gladly is a consumer friendly tool. When you are new to e-commerce platform this software will make you feel otherwise! Cons There are just some features that are not available at gladly, But I'm still learning. Review Source kA kathy A. cxa Consumer Goods Used the software for: Less than 6 months ### "review" March 24, 2022 5.0 My experience has been good so far. Pros The software is very easy to use and very easy to navigate. Cons I think the only thing that sucks is when there are glitches. Review Source CJ Cel J. CS rep Consumer Services Used the software for: Less than 6 months ### "Gladly for CS REP" June 16, 2022 5.0 i like using it Pros Ease of use. Integrated components of phone, email and chats in one Cons goes into idle too fast when activities cease for a while Review Source JP Jose P. Customer Service Agent Furniture Used the software for: Less than 6 months ### "Gladly is user-friendly and robust." October 25, 2022 5.0 It has been awesome during the month and a half that I have been using it. Pros It is so easy to use and it has so many good features that make my daily work so much easier. Cons Nothing so far. I still have not found any flaws. Review Source RPB Rian Paul B. CSR Consumer Services Used the software for: Less than 6 months ### "na" December 13, 2022 5.0 n/a Pros easy to guide how to use correct spiel and easy to use Cons the answer button search button easy to find what i need Review Source LR Lovett R. CSR Consumer Services Used the software for: Less than 6 months ### "Call management at its Finest" January 13, 2022 5.0 Glady has made things simple, and easy Pros I like that it is easy to navigate. not hard to learn and everything you need is in one tab. Cons Honestly, I don't have anything to dislike. Review Source KL Kitty L. customer service rep Retail Used the software for: Less than 6 months ### "great" January 13, 2022 5.0 very helpful Pros love customer profiles, makes my job easy! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.