Frontline Education

Frontline Absence & Time

4.5 / 5 36 reviews

Who Uses This Software?

Frontline Education serves the K-12 education community with solutions built specifically to meet their unique needs.


Average Ratings

36 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.90/one-time/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Frontline Education
  • www.frontlineeducation.com/Home.html
  • Founded 1998
  • United States

About Frontline Absence & Time

Frontline Absence & Time tracks employee absences, places substitutes and electronically captures actual time worked, allowing school districts to improve accountability and gain greater visibility into who is working in each building at any given time. When teachers or other staff members need to take time off, Frontlines absence management tools ensure that a qualified substitute is ready to fill in.


Frontline Absence & Time Features

  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking

Frontline Absence & Time Reviews Recently Reviewed!


We have been using the Aesop absence system by Frontline Technologies for about 3 years now

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has been wonderful for not only myself but all of our teaching staff. Easy to use and the customer service has been great! If I can't get them by telephone, an email gets answered right away and our staff of approximately 150 teachers has all found it user friendly and simple to figure out.

Cons: The only thing that I haven't liked about it is the structure of the day doesn't allow me to make small tweaks here and there when there are oddities. Like anything computer based, you have to follow the exact rules of how things are set up and when something odd comes up, it won't allow you to enter it other than the way it was originally set up.

Overall: It took a load off of my plate as far as monitoring and keeping track of absences. It also generates reports at the end of the year so we can track how staff are using their absences, and if there is any abuse of it going on.

The transition from SubFinder to Absence Management was smooth. The customer service has been good.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I especially like the Learning Center for all the levels of users having access to the videos and articles to assist in navigating the system. The district had been on SubFinder for 15 years but we were able to transition employees and substitutes without a training session. They were directed to use the Learning Center after they received the ID and PIN. We do conduct trainings with the Campus Users but then have the ability to refer them to the Learning Center for assistance.

Cons: I was not satisfied with the reports for ACA. They did not pull the same information as we could in SubFinder so we had to pull the information from our payroll system. Overall the reporting is an excellent tool. I have not had time to fully explore all that can be done with the reporting and the entire system.

Overall: The ease of splitting multi-day jobs. Overall very user friendly. Has the ability to interface with our payroll system but we have not moved forward with that process yet.

Frontline is leading the industry with innovative thinking and superior customer service.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Once turned on, it basically runs itself! This system is great for all involved - administration, employees and substitutes, due to its flexibility.

Cons: Inability to assign more than 1 employee type. Some employees work across 2 employee groups so they then need 2 pin #'s that are associated with 2 different employee types along with 2 different absence approvers and absence reasons.

Overall: This software does so much work that I would not have time to do. Taking absence calls, searching for and assigning substitutes, tracking absence reason balances, processing absence forms, paying substitutes, creating and processing reports. Plus the data is correct and invaluable.

Overall have had a great experience with Frontline

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ability for subs and employees to access it anytime, anywhere.

I also love my ability to access it as the navigator from various locations and devices.

Customer service has also been a huge factor in why I recommend Frontline to other districts I talk to.

Cons: The report writer is terrible. It has never met our needs when we try to create a customized report.

I wish it could be updated and give us the ability to really customize the reports to our individual district needs.

Great support. Very intuitive. Our fill rate has increased.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To be able to toggle between screens. Ease of finding what I need quickly. The reporting feature is really superior. If there is no canned report that will work for finding what I need then I can create my own. And if I still have something I need I can call support and they are right there to hook me up.

Cons: The way it looks. Needs some sprucing up with color and size of formatting. Checking boxes for configurations are tiny "chickletts" sized boxes. If you have to add a lot to a new sub you need ninja like skills to go quickly.

Overall: Higher fill rates. Simplicity for all employees and substitutes.

I use Frontline daily for a substitute teacher management system. I use the app and the web program.

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that that it is very user friendly. The buttons and fonts are easy to read and it is easy to edit details once you've created an absence. I also like that you can add notes that can be read by the sub, the teacher, the administrator, or all of the above.

Cons: I have not found anything that I dislike about the software in general, although it seems as if the software is frequently "down for maintenance" and cannot be accessed.

Competent for substitute management. Very poor for leave management.

May 16, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Contacts substitutes with opportunities. Allows staff to post substitute needs from home. Dependable access.

Cons: Very inflexible configuration, particularly problem when used to interface with Payroll.

Cost went up 25% in 2018 with no increase in functionality.

No substantive improvements in product in 10 years we have been using it.

Looking for an alternative.

Overall: It was fair for the cost and capability until Frontline drastically raised the prices.

Easy to use software for everyone evolved!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How little maintenance is required. How easy it is for everyone to access. How user friendly the system is. Frees up a lot of administrative time and effort to find and place a sub.

Cons: I do not like the downtime when a problem does arise, but Frontline is VERY fast in getting the issue resolved and notification out to all users.

Overall: Was able to save money, free up resources, and have a fair system.

I've loved this software from the start.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Looking in one place for absence answers. i.e. how many sick days are left, max amount of staff out in a day, unfilled reports, etc

Cons: It doesn't come with a 3D printer to create the best kind of subs to work for us: available and FREE

Overall: record keeping, keeping staff knowledgeable of their own balances, ownership of responsibilities by entering their own days. Substitutes are accountable.

User friendly, A+customer support, easy to customize, updated completed during non-business hours

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is above and beyond any other system I have used. Issues are resolved quickly and efficiently. The report writing feature is easy to use (you don't need much prior experience to learn this report writing system). Everyone I have spoken with is friendly and helpful and really seems to enjoy what they do. The system is highly customizable.

Cons: There's really not much to dislike. However, lately the system has gone down more than I recall it going down in the past.

One of our departments was unable to use AESOP because the employees in that department had shifts that crossed dates (EX: shift started 4:30PM and went through 12:30AM).

Overall: It turned our substitute program around and improved our fill rate significantly.

Could not live without Frontine Absence Management and Time and Attendance.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program works seamlessly with systems 3000. We are able to pull in attendance and sub data by simply running a report.

Cons: I do not like the way the reports look. Lately chat sessions are taking way too long. This is very disappointing since it has been our main source for troubleshooting.

Overall: The software does the work of at least two staff members.

becoming more out of favor

May 10, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I no longer have to secure substitutes, I really can't think of anything else.

Cons: Trying to find customer support contacts. No more Live Chat on the home dashboard, it's hidden quite well. Cost is becoming too high.

Overall: I don't have to manually secure substitute teachers and aides

Frontline for school substitutes

Aug 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease of printing daily reports, and the functionality of the mobile app (seems to work well in multiple browsers).

Cons: I wish it was easier to edit things like substitute report time, job performance ratings, and personal info. The software allows you to edit these fields, but you must 'dig' to find the editing pages.

Easy to use, great support.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and the support is unbelievable. I really like that we can pull information from Applicant Tracking to Absence Management.

Cons: I wish we could use the same sign in and passwords as the other software we use for tracking absences. I don't like the new names you have picked for AppliTrack and Aesop. LOL

Overall experience is great.

May 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How much easier it has made my daily tasks. The subs ability to cancel jobs. Report running. Reconciliation feature.

Cons: The ability of app holders (ie Jobulator) to override district settings. Preferred subs do not receive advance notice to those using Jobulator.

Overall: Ability to control sub placement and teacher preferences very easily.

As Substitute Coordinator, I use this system daily. It make sub placement and maintenance a breeze!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not making personal phone calls, the system calls and places subs. Also love the report writing system and Campus User functionality.

Cons: Customer Service has changed recently, and is disappointing. Response is OK...but not as superior as it once was.

Overall: Major time saver in regard to daily substitute placement and reporting to DESE.

WE LOVE AESOP IT HAS MADE OUR LIVES SUCH MUCH EASIER

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THAT IS KEEPS UP WILL ALL OUR ABSENCES FOR US NO MORE STACKS AND STACKS OF PAPERS ON OUR DESK EACH MONTH FOR PAYROLL.

Cons: THE WAIT TIMES FOR ONLINE HELP ARE BECOMING LONGER AND LONGER . AND THAT IS TAKING A LOT OF TIME UP FOR US.

Overall: THIS SOFTWARE RELIEVED SO MUCH OF OUR ENDLESS PAPER MOVING FOR PEOPLE TAKING OFF.

Easy to use and an awesome customer support staff!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service that comes with it. How easy it is to train new employees on how to use the software.

Cons: When an employee/substitute leave and their information is in Aesop it takes several steps to remove the data

Overall: Frees up time. Can do the calling faster and secure the substitutes faster.

Use for employee absences.

Dec 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reports that are available to track by employee, reason for absence, etc. That employees are responsible for entering their own time off.

Cons: It used to be a lot easier to find substitute information (phone #'s, etc.), but seems to be more difficult now.

The absence management side of the program is great. The time accounting piece is causing problems.

May 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Able to track absences and absence reasons on a daily basis. All school administrators know which employees are at work and those that are not.

Cons: The time accounting piece is difficult to use when a classified employee may have 2-3 different jobs, with different pay scales, and different job sites.

Overall: It is an excellent resource for tracking absences, obtaining substitutes, and time accounting although the time accounting piece is cumbersome.

Manage the web site and monitor the days that teachers are not covered

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Frees up a lot of time of making phone calls.!!! It is very user friendly. Subs can be linked to all district in the county so you know who is working when.

Cons: I never know who to call for customer support there is just a help button but if you need something right away you can't get ahold of anyone.

Overall: The extra time to do other things

Convenient Absence Reporting

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how all of my jobs are lined up in one place for substitute teaching and I can manage my preferences there as well.

Cons: I do not like how there are times where I am not able to adjust working days. If I accept a long term assignment I can't choose days I am not available during that time.

As I substitute teacher, I use Absence management every day to hunt for jobs.

May 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I love that I am able to quickly scan available jobs by district, age group and subject area. The calendar feature is also handy because it allows me to see what jobs will be available in the future, schedule my own availability, and see where and when I worked previously. This becomes useful when estimating how much I'm going to get paid.

Cons: There is not a lot I can say about this software that's negative, but here's one minor annoyance: I work in multiple districts and usually frontline is adept at managing all that for me, but there is one school district it keeps prompting me to "add," despite the fact that I've added it already. I can still see jobs in this district so it is more an annoyance than anything.

This software in my opinion is not user friendly

Jan 09, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: It does have features that make it more appealing than other timekeeping software, that possibly makes things easier for the payroll department.

Cons: However, as a user in the field, it is much more difficult than our previous software. Very confusing and not user friendly.

Overall: I personally don't feel I benefited. However, I understand that it is a real time saver for the payroll department.

I utilize this software as a user in our education environment to report absences

Jul 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and a fairly efficient digital way to report sick and vacation absences. I'm in full-time employ and so it's usually a bit easier to report half- or full-day time off, but it does allow for hourly increments and even minute increments for hourly staff.

Cons: I find it a bit odd that they utilize a "pin" instead of a password. It seems like it's something that could be easily hacked. Granted, there's a lot to steal besides reporting false absences, but there is some potential harm. There's also no concrete admin approval schedule - I haven't had any problems myself but it seems like there's the potential for approvals to get lost or ignored in the void of the internet. Again, no problems myself but I hear complaints from co-workers that they hadn't gotten approved yet.

Overall: Despite the minor complaint about the pin number security, it's been a pretty good piece of software for employees to report absences.

Use for employee absences

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has been wonderful for not only myself but all of our teaching staff. Easy to use and the customer service has been great! If I can't get them by telephone, an email gets answered right away and our staff of approximately 150 teachers has all found it user friendly and simple to figure out.

Cons: I would like to be able to add more preferred subs. I think that would be helpful in making sure I get a sub I prefer.

Outstanding Customer Service!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We couldn't be happier with our Absence Management System. The user interface is intuitive, and the customer service is excellent.

Cons: I wouldn't change a thing. This is an excellent product and a good value for the money. We love Frontline!

Overall: Increased efficiency, reduced labor cost, improved user experience.

Easy to use and never have had issues with the web site not working or being down.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it keeps track of the total days I have missed and the balance I still have left to use.

Cons: I would like to be able to add more preferred subs. I think that would be helpful in making sure I get a sub I prefer.

Good on the Teacher Side

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This is easy to use for teachers. I'm no spring chicken, but I can easily get lost in the tech world. I can easily navigate this to get things done on my end!

Cons: The only con that I can think of is that it requires internet access to use. I have had days that my power gets knocked out and I can't access in order to use it.

Easy to use

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used it for a long time and I like how you can easily see what jobs are available and accept multi-day jobs with ease.

Cons: There is no option to cancel one of the days for a multi-day job and it makes it hard for me to cancel out of one day for substitute teaching.

Previously Aesop, Frontline helps manage our sub days

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Frontline makes it clear between HR and teachers the number of sub days, the reason the teacher is out, and how many days remaining.

Cons: The hardest part about using this software is remembering your password! And changing the sub code if instead of professional development, now you are sick...that is not super intuitive.

Easily schedule time off

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We have been using this in our school district for a few years. It is very easy to create absences and the dashboard is nicely setup. I can add notes for my substitute.

Cons: The only disadvantage at this time for me is that I cannot cancel the absence, I need to ask the school secretary to do this for me.

Super easy to use

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use to report absences and check your status of accumulated sick leave and days used.

Cons: The thing I like least is choosing which absence reason. The list seems to be very long and confusing, but this could be a fault of the IT department and how they set it up.

Easy was to accept Substitute Positions

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to view current substitute openings, select substitute openings, and track current/past jobs accepted

Cons: Must have internet to access as it is in real time (also a pro) - not always easy to cancel a substitute position

Easy to use

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can access it from any computer, it is easy to use, picking a user name and password isn't a nightmare to come up with. I haven't had any issues with the software at all and have been using it for over a year.

Cons: The software updates dates/times are sometimes on the weekends when you might need to use it to call off.

I used this program to log my absences from work. it worked well most of the time.

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support

Pros: The process of using this program to log absences was quick and easy. If you entered all your information correctly then the program always did what it was supposed to do.

Cons: Editing your absence after putting it in was not an option. It gave you the option to leave notes but the other party never seemed to receive them. Not a very up to date interface.