# Blitzz Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Blitzz Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/156773/Blitzz --- # Blitzz Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blitzz ## What is Blitzz? Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow. ## What is Blitzz used for? [Inspection](https://www.capterra.com/inspection-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blitzz?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.blitzz.co/&name=Blitzz) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blitzz 4.7 (20) VS. [4.6 (353)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting Price $39 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (20) Ease Of Use 4.6 (349) Value For Money 4.6 (20) Value For Money 4.5 (299) Customer Service 4.8 (19) Customer Service 4.5 (290) ## Blitzz alternatives Highest Rated [4.8 (751)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (51)](https://www.capterra.com/p/164100/Janitorial-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (145)](https://www.capterra.com/p/191777/GoAudits/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [UpKeep](https://www.capterra.com/p/145635/UpKeep/) [4.6 (1,322)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145635/UpKeep/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.7 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Chat 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Collaboration Tools 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Customer Database 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Dispatch Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Appointment Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Blitzz 33 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customize contracts and forms to collect specific information Manage sending personnel and resources to a site as needed Store and organize documents in a centralized system Digitally sign online documents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Generate quotes or estimates for customers Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Online portal through which end users can access the system, manage tasks, or obtain information Development of software programs Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (20) 4.6 Based on 20 reviews ## Pricing Value for money 4.6 (20) Free Trial Free Version Basic $39.00 Per User,Per Month Value for money 4.6 (20) 4.6 Based on 20 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (19) 4.8 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating 5(14) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RR Roy R. Director of Customer Service Telecommunications ### "Easy to use and implement Customer Service/Tech Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2022 Pros Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service. Cons As part of our Customer Service, we needed a payment collection/verification option. Not sure if that fits into the Blitzz vision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 6, 2022 Thank you so much for your support, feedback and product suggestions. Our customers truly define our Product Roadmap! Ryan P. Manager, Customer Support Electrical/Electronic Manufacturing ### "The absolutely simplest way to support customers via video" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2022 Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end. Pros Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems. Cons I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2022 Ryan - Thank you so much for your support and feedback. Our customers truly define our Product Roadmap! LZ Liam Z. Director of Technology and Innovation Oil & Energy ### "Blitzz Review for AES" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great. Pros The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running. Cons I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Blitzz One of our clients encouraged us to get our HMT-1's up and running with MS Teams, because their IT department decided it would be easier for their end users to integrate with Teams than Blitzz. Blitzz is a better tool for us because teams doesn't have the same optionality for providing feedback (drawing on the screen is a particularly useful feature). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 9, 2022 Liam, thank you so much for taking the time to review. We really appreciate your business. RS Rysen S. Shoveler Environmental Services ### "Great product. Its uses in the field are incalculable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 Fantastic experience, I look forward to incorporating blitzz even more in the coming months. Pros I like how versatile the product is, and how I can connect from anywhere with a hotspot. My voice comes across clearly, as does image quality. Cons Ease of set up was a bit turbulent, but the team at Blitzz saved the day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2022 Rysen, thank you so much for taking the time to review. We really appreciate your business. TS Travis S. Senior Manager, Customer Service Telecommunications ### "Blitzz review from TS NWTel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2021 It's been an excellent overall experience thus far! Pros Ease of integration and support received. Cons Having the ability to use additional AI components. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Travis - Thank you for the amazing review! HC Hon C. VP Operations Electrical/Electronic Manufacturing ### "Good software to understand customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 1, 2021 We have been able to resolve some of the customer configuration or set up issues, and demonstrate to the customer how to use their products, all without having to sent their devices in for a repeat repair. Blitzz's markup and pointer tools are phenomenal in that regard. Pros The function and interfaces are intuitive. It's the simple concept of linking people together to examine a problem, and it's done in a relatively uncomplicated way. Allowing for people to join in background without presence in front of the client also helped to make the sessions professional while training staff to handle customer questions and problems. Cons Really can't think of anything to complain about at this stage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2021 Thank you, Hon! Question on Customer Support - no rating? Must be because you have not needed to reach us for help. :) Daniel J. VP Technology Utilities ### "Appreciate your partnership " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 1, 2021 Pros No app download, screen capture, easy to setup Cons Better explanation of SSO dependence on single domains Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2021 Hi Daniel - We value our partnership and how we collaborate. We will reach out on your SSO concern to ensure that we set the correct path. CL Cory L. VP of CX Telecommunications ### "Excellent Customer Support and Quick deployment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 1, 2021 The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used. They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us. Pros The "show me" technology was exactly what the Doctor ordered as we entered the Pandemic and still needed to support increasing activity across our footprint. Our products have become a necessity and having Blitzz instill a safety net for employees to feel confident that they had alternatives available to them that they could use to still deliver a great experience for our customers. Cons I believe the application of this type of technology is better suited for training and assisting colleagues. It can be a challenge to get customers to quickly adopt this technology and it can lead lead to further frustration. Reasons for choosing Blitzz Cost as well as speed and ease of deployment Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2021 Cory - Thank you for your review it contains important messages. Blitzz is proud to be part of the Customer Care transformation. RN Rick N. Co-Founder - EVP Ops Business Supplies and Equipment ### "Great Remote Support Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2021 This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this! Pros The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system. Cons Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2021 Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas. AS Adrian S. Manager, Customer Care Operations Telecommunications ### "Ball Room Blitzz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2021 We have shortened the customer resolution time as we can now walk customers through steps literally live. Pros The ease of simply sending a text with a link in order for the customer to access. Cons We do not have any complaints or negatives related to the product. Reasons for choosing Blitzz The ease of using the service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2021 Wow, Adrian! What kind words in your responses. Thank you for mentioning the impact of Blitzz. [View all Reviews](https://www.capterra.com/p/156773/Blitzz/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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