# Blitzz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Blitzz the right Remote Support solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156773/Blitzz/reviews --- Blitzz 4.7 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Blitzz Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Ryan P Manager, Customer SupportElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.“ February 15, 2022 MD Michael D Project LeadGovernment Administration, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “might not have all the features some other, more mature, products have, but the ease of use over those products makes it much more desirable for end users.“ August 27, 2021 SM Saamiya M Tech Support ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “It is simplicity and does not require a lot of effort to start sessions.“ August 27, 2021 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan P. Manager, Customer Support Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The absolutely simplest way to support customers via video" February 15, 2022 5.0 Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end. Pros Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems. Cons I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp. Review Source Response from Blitzz August 12, 2022 Ryan - Thank you so much for your support and feedback. Our customers truly define our Product Roadmap! LZ Liam Z. Director of Technology and Innovation Oil & Energy Used the software for: 1-2 years ### "Blitzz Review for AES" February 8, 2022 5.0 Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great. Pros The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running. Cons I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Blitzz One of our clients encouraged us to get our HMT-1's up and running with MS Teams, because their IT department decided it would be easier for their end users to integrate with Teams than Blitzz. Blitzz is a better tool for us because teams doesn't have the same optionality for providing feedback (drawing on the screen is a particularly useful feature). Review Source Response from Blitzz February 9, 2022 Liam, thank you so much for taking the time to review. We really appreciate your business. Daniel J. VP Technology Utilities Used the software for: 2+ years ### "Appreciate your partnership " September 1, 2021 4.0 Pros No app download, screen capture, easy to setup Cons Better explanation of SSO dependence on single domains Review Source Response from Blitzz September 8, 2021 Hi Daniel - We value our partnership and how we collaborate. We will reach out on your SSO concern to ensure that we set the correct path. AV Anjel V. IT Specialist Oil & Energy Used the software for: 1-2 years ### "Blitzz is better than you think. " August 18, 2021 5.0 I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does. Pros Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto. Cons Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Blitzz blittz offered all the features i needed and more. Review Source Response from Blitzz August 24, 2021 Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business. TN Taye N. Building inspection Supervisor Government Administration Used the software for: 1-2 years ### "Great inspection software minus the clutter! SIMPLE to use!" August 27, 2021 4.0 I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users. Pros I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment. Cons The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself. Reason for choosing Blitzz Simple to use! We have end-users who are not well verse with computers or mobile devices. We need something simple that had all the options we need. Nothing extra to confuse users. Review Source Response from Blitzz September 1, 2021 Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review. MR Miguel R. Call Center Supervisor Consumer Electronics Used the software for: Less than 6 months ### "Blitzz is the Ritz of Remote, Visual Sales & Problem Resolution Platforms" August 27, 2021 5.0 Our call center handle OOW parts & accessories sales for consumer electronics, HVAC, appliance, and computer manufacturers. We use the Blitzz app mainly to: 1. Identify part/accessory needed on the product model to complete the sale on first call, 2. Obtain pic of part/accessory needed for Parts Research Request team to obtain part number & availability with manufacturer if the part is not listed on our parts lists, and 3. Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing. Pros Ease of use for both the customer and the agent. Cons Not able to access the flash function on IOS devices. Review Source Response from Blitzz September 1, 2021 Hey Miguel - You need to add Marketing to your job description! Thank you for your review and love Blitzz is the Ritz. CL Cory L. VP of CX Telecommunications Used the software for: 1-2 years ### "Excellent Customer Support and Quick deployment" September 1, 2021 4.0 The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used. They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us. Pros The "show me" technology was exactly what the Doctor ordered as we entered the Pandemic and still needed to support increasing activity across our footprint. Our products have become a necessity and having Blitzz instill a safety net for employees to feel confident that they had alternatives available to them that they could use to still deliver a great experience for our customers. Cons I believe the application of this type of technology is better suited for training and assisting colleagues. It can be a challenge to get customers to quickly adopt this technology and it can lead lead to further frustration. Reason for choosing Blitzz Cost as well as speed and ease of deployment Review Source Response from Blitzz September 8, 2021 Cory - Thank you for your review it contains important messages. Blitzz is proud to be part of the Customer Care transformation. RN Rick N. Co-Founder - EVP Ops Business Supplies and Equipment Used the software for: Less than 6 months ### "Great Remote Support Tool" September 1, 2021 4.0 This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this! Pros The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system. Cons Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle. Review Source Response from Blitzz September 8, 2021 Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas. KT Keith T. Building Inspector Government Administration Used the software for: 1-2 years ### "Blitzz" August 31, 2021 4.0 Blitzz is easy to work and use. It is a great tool to have inspections. Pros The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection. Cons Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound. Review Source Response from Blitzz September 8, 2021 Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much. SO Sarah O. Senior Risk Management Consultant Insurance Used the software for: 6-12 months ### "Risk Management Site Inspections" August 27, 2021 4.0 As we moved towards remote connections during COVID we wanted to find a way to still connect with our members for tasks that we previously only conducted in-person. It gave our members peace of mind to know that we were still there to help them and conduct inspections, even when we couldn't meet face-to-face. Pros Real-time annotation, pointer, flashlight, etc. Ease of use for our members Pricing is great Ability to stamp photos with saved bookmarks Cons The bookmarks feature is great, but it doesn't allow enough characters to put a full CFR in - they have to be shortened and that sometimes confuses our members. I also wish we could add the bookmarks to the photos after the fact. Sometimes when we are conducting a virtual site inspection the member is moving around quickly and it takes a minute or so to find the bookmark you are looking for in order to take the picture. This task is made more difficult by the fact that the full regulation won't fit in the bookmark so you have to remember key words you did include. Review Source Response from Blitzz September 1, 2021 Hi Sarah - Thank you for your review and comments. You can use Search in Bookmarks, with keywords, which will speed up the process. We also love product ideas/suggestions! We will reach out. Thank you again. JF Jozef F. IT specialist Insurance Used the software for: 1-2 years ### "My experience with Blitzz" August 31, 2021 5.0 Pros It's easy for end users, understandable for customers, new tools measurement. Cons We use only small part of functionalities, so Blitzz is sufficient for us and we don't have any issues for reporting. Review Source Response from Blitzz February 9, 2022 Jozef, thank you so much for taking the time to review. We really appreciate your business. TS Travis S. Senior Manager, Customer Service Telecommunications Used the software for: Less than 6 months ### "Blitzz review from TS NWTel" September 10, 2021 5.0 It's been an excellent overall experience thus far! Pros Ease of integration and support received. Cons Having the ability to use additional AI components. Review Source Response from Blitzz September 14, 2021 Travis - Thank you for the amazing review! RS Rysen S. Shoveler Environmental Services Used the software for: 6-12 months ### "Great product. Its uses in the field are incalculable" February 8, 2022 5.0 Fantastic experience, I look forward to incorporating blitzz even more in the coming months. Pros I like how versatile the product is, and how I can connect from anywhere with a hotspot. My voice comes across clearly, as does image quality. Cons Ease of set up was a bit turbulent, but the team at Blitzz saved the day. Review Source Response from Blitzz August 22, 2022 Rysen, thank you so much for taking the time to review. We really appreciate your business. SP Simon P. Technician Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Blitzz Vuzix Glasses" August 30, 2021 5.0 Pros Nice service tool for remote trouble shooting. Cons Software monthly fees would be appreciated. Review Source Response from Blitzz September 7, 2021 Simon, thank you so much for taking the time to leave an excellent review. We really appreciate your business. RR Roy R. Director of Customer Service Telecommunications Used the software for: 1-2 years ### "Easy to use and implement Customer Service/Tech Support Tool" June 2, 2022 5.0 Pros Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service. Cons As part of our Customer Service, we needed a payment collection/verification option. Not sure if that fits into the Blitzz vision. Review Source Response from Blitzz June 6, 2022 Thank you so much for your support, feedback and product suggestions. Our customers truly define our Product Roadmap! IK Irfaun K. Sr Manager - Change Management Telecommunications Used the software for: 1-2 years ### "Blitzz" August 27, 2021 5.0 The product is simple easy to use, and has been an essential during the pandemic, and beyond Pros simplicity and ease of use, and implementation was quick and painless Cons would like to see augmented reality feature for end user self install/support Review Source Response from Blitzz September 1, 2021 Irfaun - Thank you for your review and comments. Our Blitzz Labs is working on AR options and we will have your team drive the testing and implementation! SM Saamiya M. Tech Support Manager Telecommunications Used the software for: Less than 6 months ### "Great software" August 27, 2021 5.0 Pros It is simplicity and does not require a lot of effort to start sessions. Cons That the professional edition could not be integrated with our CRM unless you upgrade to the Enterprise edition. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Blitzz It is user friendly and cost effective Review Source Response from Blitzz September 1, 2021 Hi Saamiya - Simplicity and ease of use is something we strive for with Blitzz. Thank you for your review. HC Hon C. VP Operations Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Good software to understand customer experience" September 1, 2021 5.0 We have been able to resolve some of the customer configuration or set up issues, and demonstrate to the customer how to use their products, all without having to sent their devices in for a repeat repair. Blitzz's markup and pointer tools are phenomenal in that regard. Pros The function and interfaces are intuitive. It's the simple concept of linking people together to examine a problem, and it's done in a relatively uncomplicated way. Allowing for people to join in background without presence in front of the client also helped to make the sessions professional while training staff to handle customer questions and problems. Cons Really can't think of anything to complain about at this stage. Review Source Response from Blitzz September 8, 2021 Thank you, Hon! Question on Customer Support - no rating? Must be because you have not needed to reach us for help. :) AS Adrian S. Manager, Customer Care Operations Telecommunications Used the software for: Less than 6 months ### "Ball Room Blitzz" September 1, 2021 5.0 We have shortened the customer resolution time as we can now walk customers through steps literally live. Pros The ease of simply sending a text with a link in order for the customer to access. Cons We do not have any complaints or negatives related to the product. Reason for choosing Blitzz The ease of using the service. Review Source Response from Blitzz September 8, 2021 Wow, Adrian! What kind words in your responses. Thank you for mentioning the impact of Blitzz. MD Michael D. Project Lead Government Administration Used the software for: I used a free trial ### "Inspection Testting" August 27, 2021 5.0 very easy to use. might not have all the features some other, more mature, products have, but the ease of use over those products makes it much more desirable for end users. Pros Very easy to use and to train new users to bring them into the program Cons less features than some other competitors Alternatives considered [Librestream Onsight](https://www.capterra.com/p/200104/Onsight/) Reason for choosing Blitzz ease of use. Review Source Response from Blitzz September 1, 2021 Thank you Micheal for your review. Keep in mind we are always adding features and our customers truly define our Product Roadmap. 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