Who Uses This Software?

HVAC, Plumbing, & Electrical companies as small as 1 up to 1000. No matter the size, ThermoGRID will increase increase your profitability by increasing your productivity and performance.


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DXV Technology
  • www.thermogrid.org/
  • Founded 2007
  • United States

About ThermoGRID

ThermoGRID was founded by HVAC Masterminds and a consultant that knew what it took to grow companies from zero revenue to multi-million dollar operations in a matter of months. Because we've been there, ThermoGRID is built with every role in an HVAC company in mind. See how tools such as our Smart Dispatching , client history vault, and invoicing options can help you become more efficient, accurate, and profitable. ThermoGRID is your ticket to reaching heights you never knew were possible.


ThermoGRID Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Commercial/Industrial
  • Cost Database
  • Data Import/Export
  • Equipment Maintenance
  • Financing Management
  • Labor Rates
  • Quotes/Proposals
  • Scheduling
  • Takeoff
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Change Orders
  • Commercial / Industrial
  • Cost Database
  • Data Import / Export
  • Fitting Management
  • For General Contractor
  • Overhead Costs Estimating
  • Prebuilt Assembly
  • Quotes / Proposals
  • Takeoff

ThermoGRID Reviews Recently Reviewed!


Smooth transition

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

Invoicing customers on site electronically is very simple, with a very professional look.

Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

Cons: I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Vendor Response

by DXV Technology on July 20, 2018

Aaron,
Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals.

Ask Heather about the free business and operations evaluation if you both haven't discussed this already.

We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.

Great Product! Has added over ONE MILLION $'s to my bottom line

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way you navigate is easy and has relieved stress from my whole team.

The support has been amazing! Unlike any other company, we have used.

They really try and help and I always speak to the same person right here in the States.

Cons: We had one small hick-up (mostly our fault) They could not move fast enough to Help us.

Truly a caring bunch of folks.

NO cons for me

Overall: We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen.

It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.

Recommendations to other buyers: Try it you'll see what I mean.

Vendor Response

by DXV Technology on December 07, 2016

Thank you Steve, I am glad you are happy with your product and services. We are here for you when you need us, thanks again for the kind words.

We made an informed decision when choosing ThermoGrid, it had the most to offer and the best referral feedback!

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend ThermoGrid, it's easy to use, covers all aspects of the HVAC industry, strives to improve processes weekly with updates and truly care about your success!

Pros: Everything! The software has streamlined our processes which saves us time. The double entry before ThermoGrid was monotonous! We have found the customer service to be just as described from their customer referrals. Change is always hard for anyone, but the benefits outweigh the beginning learning curve. I know our team would not want to go back to our old processes!

Cons: We were not as organized as we had hoped to be at the launch of ThermoGrid. We had a bumpy road on our end with providing the proper information to get everything in place, but ThermoGrid's team persevered and got us through many obstacles with great, and reassuring customer service.

Blows service titan away!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the kpi it measures and the fact you don't lose track of anything.

Overall: We were on the titan software for three years. Very sloppy. Let's too much slip through the cracks. One year on ThermoGRID and we grew 60% just by being able to track numbers that were key to our business.

Recommendations to other buyers: This software is key to knowing your day to day kpi's and staying in track. Without this software, we would have to figure all our numbers manually.

Vendor Response

by DXV Technology on December 07, 2016

Dan thank you for choosing ThermoGRID to manage your team and your clients. We are very excited for your success in your business and look forward to keeping it going.

They have repeatedly gone out of her way to help us get the hang of the program.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job.

Cons: I really don't have a con at this time except I wish I would have found out about it earlier.

If there were a con it would be that the program isn't recognized by google as being as great as it is.

Vendor Response

by DXV Technology on June 13, 2018

Thank you for the 5 star review! We look forward to serving you in the future and helping you reach all your goals.

Im sure it works well for the guy that designed it

Sep 12, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too.

Cons: It was incomplete in capability and very difficult to adjust at the job site.

Overall: I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment.

The best customer service support!

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly.

Cons: I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least.

Overall: A complete system to help grow my business!

Vendor Response

by DXV Technology on April 13, 2018

Kathleen,

Thank you for the great review! We really appreciate the feedback and will enjoy providing you the support you need and deserve. If there is anything we can do to help you achieve your business goals, just let us know and we will do anything we can to help.

Thanks again for your review.

The Power of ThermoGrid

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use.

Cons: I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name.

The best support you could ask for!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best on boarding experience as well as ease of use for our technicians in the field. You can build tickets or quotes in a few clicks instead of typing everything. It also connects our install team with everyone involved in the job. Communication has most improved using Thermogrid.

Overall: Time Saving and Communication with techs and Customers.

Vendor Response

by DXV Technology on April 13, 2018

Nathan,

Thank you for the positive review! We love working with you business and appreciate all the referrals you have given us. We are here you you to help you achieve all your business goals, let us know if we can do anything to help.

Thanks Again

Full of Potential

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This software is great once all of your company data is entered correctly and the user(s) become proficient with the processes. Mastering the service catalog is critical to the successful implementation of this software

Pros: User interface is very intuitive. Excellent support from staff. Works great, even for a single person operation

Cons: Occasionally misdirects to incorrect page. Speed is dependent upon internet service (like anything else online)

Michele is always a great help and available when I need her

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

Cons: Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board.

Vendor Response

by DXV Technology on July 20, 2018

Kelley,
Thank you for taking the time to share your opinion of ThermoGRID.

We are glad that you love the system and we will contact you to show you the other ways jobs can be added to the technicians on the dispatch board.

It's been great so far.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The residential equipment sizing tool, and the integration with our Quick books software. Also the fact it will work work for inventory management.

Cons: The setup aspect is going to be a bit of a challenge, we are both a heating and electrical contracting company in market shares in most all area markets. But they seem willing to help us with all the setup necessary.

I have loved the software easy to use and support is always there to help.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it.

Cons: The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice.

Overall: The field techs getting the info they need at time of service.

Vendor Response

by DXV Technology on July 23, 2018

Kelly,
Thank you for the 5 star review!

We are having the QuickBooks workshop Thursday and I confident that will clear things up and ensure you have no double entry.

We look forward to providing you with 5 star service.

Start Up

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Team is wonderful, always available and willing to help.

Pros: The product is user friendly and intuitive, not difficult to learn. It has a wide variety of functions.

Cons: Would like the financial match up to be a bit easier, matching paid invoices to checks can be difficult.

Easy

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best program with little cost to the employer.

Pros: Easy to use Easy to work with Customer Service is Excellent Answers all questions pretty fast. Happy with this program

Cons: I really can't think of any. The hardest part is getting the service techs to use the program at first.

Simple to use and does way more than we need. Plenty of room to grow.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price.

Cons: No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy.

Vendor Response

by DXV Technology on June 11, 2018

Thank you for the positive review and the feedback. We will have an area for your check number deployed with a new ACH feature within 2 weeks.

Thanks customer rep for developing this product.

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using this product for over two years and we just love it from the technicians to the sales people. Pricing out job profitably and having our team what commissions they will be making is priceless. The support is second to none and the price is right. The DMR keeps us on track as far as what type of calls need to be booked and what training is needed as well.

Vendor Response

by DXV Technology on December 07, 2016

Keith, thank you for the feedback. If there is anything we can do to make business easier and more efficient, as you know you can let us know anytime. Thanks again!!

ThermoGrid has been an easy transfer and our techs already sell more because of it.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Rep is amazing. Very helpful and quick response.

Pros: Ease of navigating through the system. It is great in the fact that it takes the calls and moves you right through dispatching to the order to the sale to collections.

Cons: Hard time with the offline mode at this time. Also do not like the fact that I can not send the homeowner all three (good, better, best) orders to their email at one time.

Just try it...you will love it.

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Worked with other dispatching programs but this one is awesome. If you have any issues, concerns or need something customized they are always there willing to help no matter what the issues. Updates constantly to help improve your productivity. And the reports.... Wow! Who could ask for more.