--- title: "ThermoGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ThermoGrid the right HVAC solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156796/ThermoGRID/reviews/" page_type: "reviews" language: "en" --- ThermoGrid 4.4 (77) [View alternatives](https://www.capterra.com/p/156796/ThermoGRID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ThermoGrid Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews MC Michael C PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I like that they continually add new features and make the system better.“ April 6, 2025 CL Charlene L Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens.“ April 19, 2023 TC Tanisha C Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.“ May 11, 2023 RK Ronni K Office ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc“ June 5, 2023 TC Tanisha C Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts.“ May 11, 2023 JN Jess N BookkeeperGlass, Ceramics & Concrete, 11 - 50 employeesUsed the software for: 1-2 years. “TG doesn't offer true progress billing for contractors/subcontractors.“ May 31, 2023 RK Ronni K Office ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “ease of dispatch and scheduling and the improvements made in customers loading when looking the up“ June 5, 2023 DC David C OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “Technicians have a hard time using it with mobile devices.“ May 25, 2023 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kristen B. Partner Construction Used the software for: Less than 6 months ### "Awesome Contractor Software" June 30, 2020 5.0 We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company. Pros My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes. Cons There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year... Reason for choosing ThermoGrid We were to small for service titan. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) To many complications and updates. Along with the updates came missing data. No real place to call. Only the little chat bubble to actually reach people. Review Source Response from Thermogrid July 7, 2020 Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business. AF Alyssa F. Finance Manager Construction Used the software for: 6-12 months ### "Review" May 9, 2023 5.0 Pros Dispatching calendar Joe history and email invoices quickly \[sensitive content hidden\] was very helpful in explaining the new workflow management for each user and how we can start customizing our roles within in the company. Cons The Syncing to QB online is quite bad - I don't know if it's QB or Thermogrid but our apostrophe's don't get transferred right and QB creates numbers behind every customer and every customer is a parent and their address is a sub customer - it just seems like too much of the same data. It doesn't sync very clean. Also I don't like that a Company name shows "No Client" because there is no first or last name in the account lines. Seems weird to be and then it syncs to QB and doesn't include the Company Name Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ThermoGrid I liked the colored job scheduling Review Source Response from Thermogrid August 18, 2023 Hello Alyssa, Thank you for sharing your feedback about your experience with ThermoGrid. We're pleased to hear that you've found value in several aspects of our software, including the dispatching calendar, job history tracking, and the ability to email invoices quickly. We're glad to know that our team member provided helpful guidance on the new workflow management and role customization within your company. Regarding your concerns about syncing with QuickBooks Online, we appreciate your insight. We understand the frustration you're experiencing and have actively made adjustments to the syncing process. based on your statement I will urge you to reach out to support to adjust your QuickBooks settings, as we can adjust the syncing hierarchy to better fit your needs. We're glad to hear that our job scheduling caught your attention and contributed to your choice of ThermoGrid. Thank you for choosing ThermoGrid and for your valuable feedback. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team VR Verified Reviewer VP Engineering Applied IoT Construction Used the software for: 6-12 months ### "Im sure it works well for the guy that designed it" September 12, 2018 1.0 I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment. Pros It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too. Cons It was incomplete in capability and very difficult to adjust at the job site. Review Source Response from Thermogrid December 24, 2018 This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise. RK Ronni K. Office Manager Machinery Used the software for: 2+ years ### "\[sensitive content hidden\] is amazing and always very helpful" June 5, 2023 5.0 Overall great, always appreciate \[sensitive content hidden\] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response Pros ease of dispatch and scheduling and the improvements made in customers loading when looking the up Cons Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc Review Source Response from Thermogrid August 18, 2023 Hello Ronni, Thank you for your feedback and sharing your experience with our software. We're thrilled you've found our team member amazing and helpful. We're committed to outstanding support for all users! You've noted ease in dispatching, scheduling, and customer loading improvements. These enhance efficiency, and you will see more deployed soon! Regarding picture uploads, our team has actively optimized the process for smooth field operation. We hope you have had a positive experience with these improvements. While searching by keywords isn't available now, your input matters as we refine our platform based on customer feedback. We value your partnership and strive to provide you with a powerful and essential tool to manage your business. Best regards, ThermoGrid Team EC Elizabeth C. Office Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent Program with Superior Customer Service!! " July 29, 2020 5.0 Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback. Pros What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments. Cons Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind. Review Source Response from Thermogrid August 5, 2020 Elizabeth, Thank you so much for this review! We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more. FP Faxin P. Service Technician Accounting Used the software for: 2+ years ### "Needs improvement " August 24, 2022 4.0 Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use Pros The product is really easy to learn to use Cons The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for sharing your thoughts on ThermoGrid. We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness. However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page. Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features. Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you. Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team CZ Christine Z. Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "Take your company to the next level w/Thermogrid" May 11, 2023 5.0 We are currently in the process of moving towards being paperless, thermogrid will take us to that next level Pros Customers & calls are unable to be deleted, easy to use and find the information needed Cons The system calendar always go back to the current day, you do not have the option to choose keeping the month open as your default, also when in a live call or job you do not have the option to go back to the main customer information page without using the clients tab Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for your insightful review of ThermoGrid! It's wonderful to hear that our software has provided you with valuable features, such safe guarded client and call management, as well as the ease of use in finding necessary information. We appreciate your feedback regarding the system calendar's behavior and the navigation within live calls or jobs. We're continuously working on enhancing the user experience and providing more flexibility in navigating the platform. look for updates shortly. We're thrilled that ThermoGrid is helping you transition toward a paperless operation and taking your company to the next level. Our goal is to support your growth and efficiency. Thank you for being a part of the ThermoGrid community. Should you have any further insights, suggestions, or needs, please don't hesitate to reach out. We're here to assist you. Best regards, ThermoGrid Team DC David C. Owner Environmental Services Used the software for: 1-2 years ### "TG Review" May 25, 2023 4.0 Thermogrid has brought organization to our business. Pros Scheduling and tracking capabilities. Generates gross margin. Cons Complexity. Technicians have a hard time using it with mobile devices. Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for your review of ThermoGrid. We're pleased to hear that you find value in our scheduling and tracking capabilities, as well as the generation of gross margin data. We provide the option for browser navigation as well as an Android or Apple App. We understand that software complexity can sometimes be a challenge and are actively working on enhancing user experience and making the interface more user-friendly, particularly for technicians using mobile devices. It's gratifying to learn that ThermoGrid has brought organization to your business. Our aim is to provide tools that streamline operations and contribute to your success. Thank you for choosing ThermoGrid and for sharing your feedback. If you have any further insights or needs, please feel free to reach out. We're here to support you. Best regards, ThermoGrid Team KH Kim H. CFO Construction Used the software for: Less than 6 months ### "Exceptional Field Management Software" May 31, 2023 5.0 Pros The software is exceptional and was always our first choice when we narrowed it down to the TOP 3 we liked. \[sensitive content hidden\] our representative from ThermoGrid is one of the BEST I have come across at understanding our company's needs and how it would work using their system. We are excited to partner with \[sensitive content hidden\] and ThermoGrid as I believe they will help us streamline our future expansion plans. I can't say enough about \[sensitive content hidden\] and the ThermoGrid Team. They have all provided exceptional service and onboarding. Cons I haven't found anything yet that we do not like. Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for your wonderful review and for sharing your experience with ThermoGrid. We're absolutely delighted to hear that our software has met your expectations and has stood out as exceptional in your evaluation process. We greatly appreciate your recognition of our representative, for understanding your company's needs and effectively aligning them with our system. We're excited to be part of your future expansion plans and are dedicated to providing the tools and support needed to streamline your growth. Your praise for our team's exceptional service and onboarding efforts means a lot to us. We're here to ensure that your experience with ThermoGrid remains outstanding throughout your journey with us. Thank you for being a part of the ThermoGrid community. Should you ever have any questions, suggestions, or further insights to share, please don't hesitate to reach out. We're committed to being your partner in success. Best regards, ThermoGrid Team ASE Al Siefert E. Manager Construction Used the software for: Less than 6 months ### "Dissapointing and Expensive experience" January 14, 2022 2.0 Be careful to engange in a one year term contract, the is no return, and they will push you a lot to make a decision. Pros Nothing to comment about the software. Training team is NICE Cons The system is rough and not easey to use. The mobile app is not ready, they just told me that the first day I started implementation. Selling team shows you whatever you want to see, and describes as the soft can do all you want to do. That starts to fall apart as soon as you start your first training, and nothing is just like is supposed. But you already signed a one yar contract with them, so you need to pay for it anyway. They don't care if you use it or not. Reason for choosing ThermoGrid I believed in their promises about the software capabilities and what they will do for me to help me build the product cathalog, etc. Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for sharing your feedback We're genuinely sorry to hear that your experience has been disappointing and frustrating. We understand that a challenging and less-than-ideal experience can be incredibly frustrating, especially when expectations aren't met. We're glad to know that you found our training team to be accommodating. However, we deeply regret that the software itself and the mobile app did not meet your expectations in terms of usability. We take your feedback about our sales process and the mismatch between promises and reality seriously. We understand your concerns about the contract terms and we apologize for any inconvenience this has caused. Thank you for sharing your insights and observations. We take this feedback to heart as we strive to improve and provide a better experience for all users. If you have any further insights or concerns, please don't hesitate to reach out. We're here to listen and learn from your experiences. Best regards, ThermoGrid Team MH Michael H. Manager Construction Used the software for: Less than 6 months ### "Took our money and never delivered a service " February 1, 2021 1.0 They took our money / we asked to put it on hold during the lockdown pandemic so we have more time /sales department agreed / but they continued charging our credit thousands of dollars without delivering a service / after pleading with them to stop charging us /we where forced to stop payment/ then they finally called us / ONLY TO BE RIDICULED AND THREATENED IN SOME MANY WORDS BY THE ACCOUNTING MANAGER / HE WAS NOT INTERESTED IN FOREFILLING HIS CONTRACT OBLIGATIONS / I JUST WANTED THEM TO GET THE PROGRAM UP AND RUNNING BEFORE WE CONTINUED PAYING A MONTHLY FEE . Pros Never used the software / so wouldn’t know Cons Not seamless at all / I wouldn’t know what I liked least because I never got the chance to use the software / I only got the chance to have thousands of dollars stolen from me / then ridiculed by an accounting manager / then letters from his attorneys. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing ThermoGrid I was promised service and seamless transition/ never received it ! Review Source DF Don F. Owner Consumer Services Used the software for: 2+ years ### "Soft ware help desk" October 18, 2019 4.0 We have been using it for a few yrs now and find it works very good as it is quite specific to our industry Pros More options especially saving photos to add to invoices Cons Initial set up and linking with Quick books Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) More options and easier use Review Source Response from Thermogrid November 12, 2019 Thank you for taking the time to share your feedback with us as well as the rest of the world. If we can do anything to help you please let us know. SM Steve M. Owner Consumer Services Used the software for: 2+ years ### "Great Product! Has added over ONE MILLION $'s to my bottom line" December 7, 2016 5.0 We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen. It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy. Pros The way you navigate is easy and has relieved stress from my whole team. The support has been amazing! Unlike any other company, we have used. They really try and help and I always speak to the same person right here in the States. Cons We had one small hick-up (mostly our fault) They could not move fast enough to Help us. Truly a caring bunch of folks. NO cons for me Review Source Response from Thermogrid December 7, 2016 Thank you Steve, I am glad you are happy with your product and services. We are here for you when you need us, thanks again for the kind words. CC Clint C. Manager Consumer Services Used the software for: 2+ years ### "Outstanding product! " August 5, 2020 5.0 Overall the system works great for all that we do. Pros The system works great for all aspects of our business. Cons I personally would like to be able to pick a date from the dispatch screen to jump to instead of having to click the over or back button to go to a certain date. Not a big issue just something I would like. Review Source Response from Thermogrid August 17, 2020 Clint, thank you for takin g the time to post a review for us. JK Jason K. Service manager Environmental Services Used the software for: 2+ years ### "Software management " July 29, 2020 5.0 Pros The many features to track customers and equipment Cons It’s slow in the field to complete tickets Review Source Response from Thermogrid August 5, 2020 Jason, thank you for the review! If you want to speed up creating the tickets when your internet is slow make sure you flip over to offline mode. Otherwise we are in beta on the mobile app and you'll have that in your hands very soon. KJ Kathleen J. VP of Operations Used the software for: Less than 6 months ### "The best customer service support!" April 11, 2018 5.0 A complete system to help grow my business! Pros The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly. Cons I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least. Review Source Response from Thermogrid April 13, 2018 Kathleen, Thank you for the great review! We really appreciate the feedback and will enjoy providing you the support you need and deserve. If there is anything we can do to help you achieve your business goals, just let us know and we will do anything we can to help. Thanks again for your review. LP Larry P. Co-Owner Used the software for: 6-12 months ### "They have repeatedly gone out of her way to help us get the hang of the program." June 9, 2018 5.0 Pros Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job. Cons I really don't have a con at this time except I wish I would have found out about it earlier. If there were a con it would be that the program isn't recognized by google as being as great as it is. Review Source Response from Thermogrid June 13, 2018 Thank you for the 5 star review! We look forward to serving you in the future and helping you reach all your goals. RP Robert P. Operations Manager Construction Used the software for: Less than 6 months ### "The Power of ThermoGrid" August 16, 2018 5.0 Pros I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use. Cons I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name. Review Source Response from Thermogrid September 24, 2018 Thank you for your feedback. We are glad that you are enjoying our program. We are glad to see the changes in training for your franchise has really helped. You are able to change the routing of your calls by going into the edit function. It looks like we have already reached out to you to help you with this concern since your review was posted. Let us know if we can do anything else for you. Thank you, again! GH Gabrielle H. Sales and Marketing Construction Used the software for: 2+ years ### "Thermogrid" July 29, 2020 4.0 Overall great experience! A great software to use for HVAC companies for techs and office staff to work as one. Pros Thermogrid program can be easily used on tablet. Cons Making documents for thermogrid is sometimes difficult. Review Source Response from Thermogrid August 5, 2020 Gabrielle, thank you for the review. Let us know if you ever need help making a job document. SJ Shane J. Owner Construction Used the software for: Less than 6 months ### "Company Organizations " July 30, 2020 5.0 Pros Helps me organize customers and jobs. I am able to quote jobs on the spot. Most of all was \[SENSITIVE CONTENT HIDDEN\], who helped me on board. He was way above expectations. He worked hard to help me. Cons Not sure I have had any yet. Have been using it a few times months. If I have an issue \[SENSITIVE CONTENT HIDDEN\] is ready to help.me out. Reason for choosing ThermoGrid Listened to a podcast about it. Talked to a user. Talked with the Thermogrid team and was very interested. Review Source Response from Thermogrid August 5, 2020 Shane, we are glad to see that ThermoGRID is meeting your needs. We will continue to help you any way that we can. BK Ben K. owner Construction Used the software for: Less than 6 months ### "Great software" July 22, 2020 5.0 Pros It has all the features we were looking for and \[SENSITIVE CONTENT HIDDEN\] has been amazing helping us get set up. Cons so far nothing we cant find ways to handle Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) didn't have features we needed Review Source Response from Thermogrid July 29, 2020 Thank you Ben! We love working with you and your team! We are looking forward to continuing to helping your business grow. BE Brandt E. Owner Construction Used the software for: Less than 6 months ### "Initial setup" October 16, 2019 5.0 During the setup process CSRs have been super helpful and very responsive to all of our questions. Implementing a new system is never fun, but they have made the process very easy so far. Pros Easy to setup and offers lots of customization and reporting options Cons No option for AIA billing on larger bid / spec projects Review Source Response from Thermogrid October 17, 2019 Thank you for the 5 star review and being our client. We will reach out to you soon regarding the project billing as we do have an option for you. Thank you! KT Kelly T. Office manager Construction Used the software for: Less than 6 months ### "I have loved the software easy to use and support is always there to help. " July 19, 2018 5.0 The field techs getting the info they need at time of service. Pros How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it. Cons The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice. Review Source Response from Thermogrid July 23, 2018 Kelly, Thank you for the 5 star review! We are having the QuickBooks workshop Thursday and I confident that will clear things up and ensure you have no double entry. We look forward to providing you with 5 star service. TA Trey A. Owner Used the software for: Less than 6 months ### "Simple to use and does way more than we need. Plenty of room to grow." May 15, 2018 5.0 Pros Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price. Cons No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy. Review Source Response from Thermogrid June 11, 2018 Thank you for the positive review and the feedback. We will have an area for your check number deployed with a new ACH feature within 2 weeks. KN Keith N. Used the software for: ### "Thanks customer rep for developing this product." December 7, 2016 5.0 We have been using this product for over two years and we just love it from the technicians to the sales people. Pricing out job profitably and having our team what commissions they will be making is priceless. The support is second to none and the price is right. The DMR keeps us on track as far as what type of calls need to be booked and what training is needed as well. Review Source Response from Thermogrid December 7, 2016 Keith, thank you for the feedback. If there is anything we can do to make business easier and more efficient, as you know you can let us know anytime. Thanks again!! 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