--- title: "ThermoGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ThermoGrid the right HVAC solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156796/ThermoGRID/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ThermoGrid 4.4 (77) [View alternatives](https://www.capterra.com/p/156796/ThermoGRID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ThermoGrid Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews Bhawna D RecruiterComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “It is a practical field service management platform that helps improve scheduling, organization, and communication, although there is some room for improvement in usability.“ August 9, 2026 CL Charlene L Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens.“ April 19, 2023 MC Michael C PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I like that they continually add new features and make the system better.“ April 6, 2025 RK Ronni K Office ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc“ June 5, 2023 TC Tanisha C Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.“ May 11, 2023 JN Jess N BookkeeperGlass, Ceramics & Concrete, 11 - 50 employeesUsed the software for: 1-2 years. “TG doesn't offer true progress billing for contractors/subcontractors.“ May 31, 2023 TC Tanisha C Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts.“ May 11, 2023 DC David C OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “Technicians have a hard time using it with mobile devices.“ May 25, 2023 ## Showing most helpful reviews Showing 1-25 of 77 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Recruiter Used the software for: 1-3 years ### "Thermogrid review " August 10, 2026 4.0 Overall, my experience with ThermoGrid was positive. It is a practical field service management platform that helps improve scheduling, organization, and communication, although there is some room for improvement in usability. Pros ThermoGrid is easy to use and provides useful tools for scheduling, dispatching, customer management, and field service operations. It helps keep daily work organized and improves visibility across jobs. Cons Some features could be more customizable, and the interface can take a little time to get familiar with. A few workflows could also be more streamlined. Review Source R Reviewer Partner Used the software for: Less than 1 year ### "Awesome Contractor Software" July 7, 2020 5.0 We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company. Pros My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes. Cons There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year... Review Source R Reviewer Finance Manager Used the software for: Less than 1 year ### "Review" May 10, 2023 5.0 Pros Dispatching calendar Joe history and email invoices quickly \[sensitive content hidden\] was very helpful in explaining the new workflow management for each user and how we can start customizing our roles within in the company. Cons The Syncing to QB online is quite bad - I don't know if it's QB or Thermogrid but our apostrophe's don't get transferred right and QB creates numbers behind every customer and every customer is a parent and their address is a sub customer - it just seems like too much of the same data. It doesn't sync very clean. Also I don't like that a Company name shows "No Client" because there is no first or last name in the account lines. Seems weird to be and then it syncs to QB and doesn't include the Company Name Review Source VR Verified Reviewer VP Engineering Applied IoT Used the software for: Less than 1 year ### "Im sure it works well for the guy that designed it" September 13, 2018 1.0 I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment. Pros It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too. Cons It was incomplete in capability and very difficult to adjust at the job site. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "\[sensitive content hidden\] is amazing and always very helpful" June 8, 2023 5.0 Overall great, always appreciate \[sensitive content hidden\] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response Pros ease of dispatch and scheduling and the improvements made in customers loading when looking the up Cons Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Excellent Program with Superior Customer Service!! " August 4, 2020 5.0 Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback. Pros What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments. Cons Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind. Review Source R Reviewer Service Technician Used the software for: 3-5 years ### "Needs improvement " August 25, 2022 4.0 Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use Pros The product is really easy to learn to use Cons The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Take your company to the next level w/Thermogrid" May 12, 2023 5.0 We are currently in the process of moving towards being paperless, thermogrid will take us to that next level Pros Customers & calls are unable to be deleted, easy to use and find the information needed Cons The system calendar always go back to the current day, you do not have the option to choose keeping the month open as your default, also when in a live call or job you do not have the option to go back to the main customer information page without using the clients tab Review Source R Reviewer Owner Used the software for: 1-3 years ### "TG Review" May 29, 2023 4.0 Thermogrid has brought organization to our business. Pros Scheduling and tracking capabilities. Generates gross margin. Cons Complexity. Technicians have a hard time using it with mobile devices. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Exceptional Field Management Software" June 5, 2023 5.0 Pros The software is exceptional and was always our first choice when we narrowed it down to the TOP 3 we liked. \[sensitive content hidden\] our representative from ThermoGrid is one of the BEST I have come across at understanding our company's needs and how it would work using their system. We are excited to partner with \[sensitive content hidden\] and ThermoGrid as I believe they will help us streamline our future expansion plans. I can't say enough about \[sensitive content hidden\] and the ThermoGrid Team. They have all provided exceptional service and onboarding. Cons I haven't found anything yet that we do not like. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Dissapointing and Expensive experience" June 28, 2022 2.0 Be careful to engange in a one year term contract, the is no return, and they will push you a lot to make a decision. Pros Nothing to comment about the software. Training team is NICE Cons The system is rough and not easey to use. The mobile app is not ready, they just told me that the first day I started implementation. Selling team shows you whatever you want to see, and describes as the soft can do all you want to do. That starts to fall apart as soon as you start your first training, and nothing is just like is supposed. But you already signed a one yar contract with them, so you need to pay for it anyway. They don't care if you use it or not. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Took our money and never delivered a service " February 3, 2021 1.0 They took our money / we asked to put it on hold during the lockdown pandemic so we have more time /sales department agreed / but they continued charging our credit thousands of dollars without delivering a service / after pleading with them to stop charging us /we where forced to stop payment/ then they finally called us / ONLY TO BE RIDICULED AND THREATENED IN SOME MANY WORDS BY THE ACCOUNTING MANAGER / HE WAS NOT INTERESTED IN FOREFILLING HIS CONTRACT OBLIGATIONS / I JUST WANTED THEM TO GET THE PROGRAM UP AND RUNNING BEFORE WE CONTINUED PAYING A MONTHLY FEE . Pros Never used the software / so wouldn’t know Cons Not seamless at all / I wouldn’t know what I liked least because I never got the chance to use the software / I only got the chance to have thousands of dollars stolen from me / then ridiculed by an accounting manager / then letters from his attorneys. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Soft ware help desk" October 23, 2019 4.0 We have been using it for a few yrs now and find it works very good as it is quite specific to our industry Pros More options especially saving photos to add to invoices Cons Initial set up and linking with Quick books Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Product! Has added over ONE MILLION $'s to my bottom line" December 10, 2016 5.0 We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen. It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy. Pros The way you navigate is easy and has relieved stress from my whole team. The support has been amazing! Unlike any other company, we have used. They really try and help and I always speak to the same person right here in the States. Cons We had one small hick-up (mostly our fault) They could not move fast enough to Help us. Truly a caring bunch of folks. NO cons for me Review Source R Reviewer Manager Used the software for: 3-5 years ### "Outstanding product! " August 13, 2020 5.0 Overall the system works great for all that we do. Pros The system works great for all aspects of our business. Cons I personally would like to be able to pick a date from the dispatch screen to jump to instead of having to click the over or back button to go to a certain date. Not a big issue just something I would like. Review Source R Reviewer Service manager Used the software for: 3-5 years ### "Software management " August 5, 2020 5.0 Pros The many features to track customers and equipment Cons It’s slow in the field to complete tickets Review Source R Reviewer VP of Operations Used the software for: Less than 1 year ### "The best customer service support!" April 13, 2018 5.0 A complete system to help grow my business! Pros The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly. Cons I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least. Review Source R Reviewer Co-Owner Used the software for: Less than 1 year ### "They have repeatedly gone out of her way to help us get the hang of the program." June 11, 2018 5.0 Pros Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job. Cons I really don't have a con at this time except I wish I would have found out about it earlier. If there were a con it would be that the program isn't recognized by google as being as great as it is. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "The Power of ThermoGrid" August 21, 2018 5.0 Pros I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use. Cons I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name. Review Source R Reviewer Sales and Marketing Used the software for: 3-5 years ### "Thermogrid" August 5, 2020 4.0 Overall great experience! A great software to use for HVAC companies for techs and office staff to work as one. Pros Thermogrid program can be easily used on tablet. Cons Making documents for thermogrid is sometimes difficult. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Company Organizations " August 5, 2020 5.0 Pros Helps me organize customers and jobs. I am able to quote jobs on the spot. Most of all was \[SENSITIVE CONTENT HIDDEN\], who helped me on board. He was way above expectations. He worked hard to help me. Cons Not sure I have had any yet. Have been using it a few times months. If I have an issue \[SENSITIVE CONTENT HIDDEN\] is ready to help.me out. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Great software" July 29, 2020 5.0 Pros It has all the features we were looking for and \[SENSITIVE CONTENT HIDDEN\] has been amazing helping us get set up. Cons so far nothing we cant find ways to handle Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Initial setup" October 17, 2019 5.0 During the setup process CSRs have been super helpful and very responsive to all of our questions. Implementing a new system is never fun, but they have made the process very easy so far. Pros Easy to setup and offers lots of customization and reporting options Cons No option for AIA billing on larger bid / spec projects Review Source R Reviewer Office manager Used the software for: Less than 1 year ### "I have loved the software easy to use and support is always there to help. " July 23, 2018 5.0 The field techs getting the info they need at time of service. Pros How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it. Cons The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Simple to use and does way more than we need. Plenty of room to grow." May 22, 2018 5.0 Pros Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price. Cons No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.