# ThermoGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThermoGrid the right HVAC solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156796/ThermoGRID/reviews --- ThermoGrid 4.4 (76) [View alternatives](https://www.capterra.com/p/156796/ThermoGRID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThermoGrid Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews TC Tanisha C Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.“ May 11, 2023 RK Ronni K Office ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc“ June 5, 2023 MC Michael C PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I like that they continually add new features and make the system better.“ April 6, 2025 JN Jess N BookkeeperGlass, Ceramics & Concrete, 11 - 50 employeesUsed the software for: 1-2 years. “TG doesn't offer true progress billing for contractors/subcontractors.“ May 31, 2023 TC Tanisha C Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts.“ May 11, 2023 CL Charlene L Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens.“ April 19, 2023 RK Ronni K Office ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “ease of dispatch and scheduling and the improvements made in customers loading when looking the up“ June 5, 2023 DC David C OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “Technicians have a hard time using it with mobile devices.“ May 25, 2023 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kristen B. Partner Construction Used the software for: Less than 6 months ### "Awesome Contractor Software" June 30, 2020 5.0 We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company. Pros My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes. Cons There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year... Reason for choosing ThermoGrid We were to small for service titan. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) To many complications and updates. Along with the updates came missing data. No real place to call. Only the little chat bubble to actually reach people. Review Source Response from Thermogrid July 7, 2020 Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business. AF Alyssa F. Finance Manager Construction Used the software for: 6-12 months ### "Review" May 9, 2023 5.0 Pros Dispatching calendar Joe history and email invoices quickly \[sensitive content hidden\] was very helpful in explaining the new workflow management for each user and how we can start customizing our roles within in the company. Cons The Syncing to QB online is quite bad - I don't know if it's QB or Thermogrid but our apostrophe's don't get transferred right and QB creates numbers behind every customer and every customer is a parent and their address is a sub customer - it just seems like too much of the same data. It doesn't sync very clean. Also I don't like that a Company name shows "No Client" because there is no first or last name in the account lines. Seems weird to be and then it syncs to QB and doesn't include the Company Name Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ThermoGrid I liked the colored job scheduling Review Source Response from Thermogrid August 18, 2023 Hello Alyssa, Thank you for sharing your feedback about your experience with ThermoGrid. We're pleased to hear that you've found value in several aspects of our software, including the dispatching calendar, job history tracking, and the ability to email invoices quickly. We're glad to know that our team member provided helpful guidance on the new workflow management and role customization within your company. Regarding your concerns about syncing with QuickBooks Online, we appreciate your insight. We understand the frustration you're experiencing and have actively made adjustments to the syncing process. based on your statement I will urge you to reach out to support to adjust your QuickBooks settings, as we can adjust the syncing hierarchy to better fit your needs. We're glad to hear that our job scheduling caught your attention and contributed to your choice of ThermoGrid. Thank you for choosing ThermoGrid and for your valuable feedback. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team VR Verified Reviewer VP Engineering Applied IoT Construction Used the software for: 6-12 months ### "Im sure it works well for the guy that designed it" September 12, 2018 1.0 I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment. Pros It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too. Cons It was incomplete in capability and very difficult to adjust at the job site. Review Source Response from Thermogrid December 24, 2018 This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise. RK Ronni K. Office Manager Machinery Used the software for: 2+ years ### "\[sensitive content hidden\] is amazing and always very helpful" June 5, 2023 5.0 Overall great, always appreciate \[sensitive content hidden\] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response Pros ease of dispatch and scheduling and the improvements made in customers loading when looking the up Cons Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc Review Source Response from Thermogrid August 18, 2023 Hello Ronni, Thank you for your feedback and sharing your experience with our software. We're thrilled you've found our team member amazing and helpful. We're committed to outstanding support for all users! You've noted ease in dispatching, scheduling, and customer loading improvements. These enhance efficiency, and you will see more deployed soon! Regarding picture uploads, our team has actively optimized the process for smooth field operation. We hope you have had a positive experience with these improvements. While searching by keywords isn't available now, your input matters as we refine our platform based on customer feedback. We value your partnership and strive to provide you with a powerful and essential tool to manage your business. Best regards, ThermoGrid Team EC Elizabeth C. Office Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent Program with Superior Customer Service!! " July 29, 2020 5.0 Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback. Pros What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments. Cons Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind. Review Source Response from Thermogrid August 5, 2020 Elizabeth, Thank you so much for this review! We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more. FP Faxin P. Service Technician Accounting Used the software for: 2+ years ### "Needs improvement " August 24, 2022 4.0 Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use Pros The product is really easy to learn to use Cons The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for sharing your thoughts on ThermoGrid. We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness. However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page. Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features. Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you. Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team CZ Christine Z. Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "Take your company to the next level w/Thermogrid" May 11, 2023 5.0 We are currently in the process of moving towards being paperless, thermogrid will take us to that next level Pros Customers & calls are unable to be deleted, easy to use and find the information needed Cons The system calendar always go back to the current day, you do not have the option to choose keeping the month open as your default, also when in a live call or job you do not have the option to go back to the main customer information page without using the clients tab Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for your insightful review of ThermoGrid! It's wonderful to hear that our software has provided you with valuable features, such safe guarded client and call management, as well as the ease of use in finding necessary information. We appreciate your feedback regarding the system calendar's behavior and the navigation within live calls or jobs. We're continuously working on enhancing the user experience and providing more flexibility in navigating the platform. look for updates shortly. We're thrilled that ThermoGrid is helping you transition toward a paperless operation and taking your company to the next level. Our goal is to support your growth and efficiency. Thank you for being a part of the ThermoGrid community. Should you have any further insights, suggestions, or needs, please don't hesitate to reach out. We're here to assist you. Best regards, ThermoGrid Team DC David C. Owner Environmental Services Used the software for: 1-2 years ### "TG Review" May 25, 2023 4.0 Thermogrid has brought organization to our business. Pros Scheduling and tracking capabilities. Generates gross margin. Cons Complexity. Technicians have a hard time using it with mobile devices. Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for your review of ThermoGrid. We're pleased to hear that you find value in our scheduling and tracking capabilities, as well as the generation of gross margin data. We provide the option for browser navigation as well as an Android or Apple App. We understand that software complexity can sometimes be a challenge and are actively working on enhancing user experience and making the interface more user-friendly, particularly for technicians using mobile devices. It's gratifying to learn that ThermoGrid has brought organization to your business. Our aim is to provide tools that streamline operations and contribute to your success. Thank you for choosing ThermoGrid and for sharing your feedback. If you have any further insights or needs, please feel free to reach out. We're here to support you. Best regards, ThermoGrid Team KH Kim H. CFO Construction Used the software for: Less than 6 months ### "Exceptional Field Management Software" May 31, 2023 5.0 Pros The software is exceptional and was always our first choice when we narrowed it down to the TOP 3 we liked. \[sensitive content hidden\] our representative from ThermoGrid is one of the BEST I have come across at understanding our company's needs and how it would work using their system. We are excited to partner with \[sensitive content hidden\] and ThermoGrid as I believe they will help us streamline our future expansion plans. I can't say enough about \[sensitive content hidden\] and the ThermoGrid Team. They have all provided exceptional service and onboarding. Cons I haven't found anything yet that we do not like. Review Source Response from Thermogrid August 18, 2023 Hello, Thank you for your wonderful review and for sharing your experience with ThermoGrid. We're absolutely delighted to hear that our software has met your expectations and has stood out as exceptional in your evaluation process. We greatly appreciate your recognition of our representative, for understanding your company's needs and effectively aligning them with our system. We're excited to be part of your future expansion plans and are dedicated to providing the tools and support needed to streamline your growth. Your praise for our team's exceptional service and onboarding efforts means a lot to us. We're here to ensure that your experience with ThermoGrid remains outstanding throughout your journey with us. Thank you for being a part of the ThermoGrid community. Should you ever have any questions, suggestions, or further insights to share, please don't hesitate to reach out. We're committed to being your partner in success. Best regards, ThermoGrid Team RW Rebecca W. Accounts Manager Construction Used the software for: Less than 6 months ### "Please take a hard look. " September 30, 2021 1.0 They did provide extra training but did not fix the issue. They created extra steps. There are no invoice numbers on the original invoices for our commercial customers. We are 80% commercial and they knew this when they signed up. Pros We really liked the software when we demoed it. We liked that it had job costing. We liked you could enter model and serial number of units. Cons Well there is not a lot of customer support. BEWARE if you have Quick Books Desktop. It is NOT compatible. The company new this and will not let us out of our one year contract. We do not even use this and we pay almost 700 a month. There are no invoice numbers if you are going to bill from the office. This is a residential or in the office software. Reason for choosing ThermoGrid Yes. and again. Waiting out the contract. They did not budge. Even though they know the product does not work for us. Review Source EP Emily P. Office Manager Consumer Services Used the software for: Less than 6 months ### "Alex G." August 19, 2020 5.0 It is a great software, wish it was an app too. Pros It is very organized and easy to use. User friendly. Able to keep track of several employees store a ton of date, easy to locate information. Cons That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing ThermoGrid Price Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) The add ons, the organization, etc. We grew, so our software needed to as well. Review Source Response from Thermogrid August 28, 2020 Thank you for the review! The mobile app is set to be public for invoicing in 2 weeks. This will resolve issues with no internet, or spotty. LI Leisa I. Accountant/Management Construction Used the software for: 6-12 months ### "Leisa Irvin's TG Review" July 29, 2020 4.0 I feel like I learn something new about this software program every day. It takes some time to really learn and get used to this program. But everytime we've needed help with something \[SENSITIVE CONTENT HIDDEN\] another TG team member has been right there to help! I'd say this program is a huge benefit for running our Heating and Cooling company. Pros The functionality of the software is great. I can see a large company using this software but it's great for our small business too. Everything I need is right there in one place and I can easily search to find something too. My husband works in the field and I work behind the computer, it's great for keeping us both on the same page. Cons Inputting all of the data into spreadsheets is a very tedious task but costs significantly more to have TG do it for you. Review Source Response from Thermogrid August 5, 2020 Leisa, Thank you for the review! We will continue to be right here for you when you need us. MJ Michael J. Service Manager Utilities Used the software for: 6-12 months ### "Great software for any HVAC company. " October 7, 2019 5.0 We were able to go paperless and it allowed for a more streamlined system for service allowing photos and documents to be added to orders. Pros The customer service by far outweighs any trouble you could run into during setup. They make themselves available to you whenever you need them. The functionality is great for technicians and administration. It helps keep track of revenue, leads passed, and average tickets all from a single reports page. Cons Setup can be tedious but once you get it right, its well worth it. Reason for choosing ThermoGrid We chose ThermoGrid due to its functionality. Review Source Response from Thermogrid October 10, 2019 Michael, Thank you for your review positive review and a great client. If there is anything we can do for you do not hesitate to ask. CM Colin M. Service, Sales, Admin Consumer Services Used the software for: Less than 6 months ### "Modern interface, easy to use. " October 4, 2019 5.0 Improved the sales experience for clients Makes it easier to choose between option. Makes orderimg and follow through after a sale quicker. Everyithing you need is build on the back end to simplify your operations. Pros Enables people to do theor jobs better, quicker and serve clients at a higher level. The support is great, friendly and readily available. This is worth the try even if you are not looking. Cons There is a bit of set up at the begining but thech support makes that a breeze. It requires very little of your time. So not much of a con, really. Reason for choosing ThermoGrid Mainly because we heard negative experiences about other software. They would force members to upgrade their package and how much they spend, they would log them out to the point where the members wouldnt have access to their data base and typical poor customer support. We chose thermogrid because it is a huge compliment to the way we run our business and it's features work hand in hand with our practices. Another major deciding factor is their availability to support you not with using the software only but business related questions, sales, customer service and financials. This has definitely been a great decision. Review Source Response from Thermogrid October 9, 2019 Colin, Thank you for taking the time to share your experience with ThermoGRID. We are here for you when you need us and we will contacting you to evaluate the usage of ThermoGRID and its features. DT Dawn T. Owner Consumer Services Used the software for: Less than 6 months ### "THIS SOFTWARE WILL HELP YOU ACHIEVE YOUR GOALS" March 26, 2020 5.0 TOPNOTCH CUSTOMER SERVICE, \[SENSITIVE CONTENT HIDDEN\] goes OUT OF HER WAY to help you in any way that she can. She is always a phone call away and extremely fast in her response to get your questions answered and get you where you need to be to get the job done. WE LOVE HER!!! \[SENSITIVE CONTENT HIDDEN\] were also awesome in setting up our company, very tech savvy and went above and beyond to get us set up. Pros There are so many features that this software offers we haven't tapped into them all yet, but WOW the dispatching / text messaging / invoicing in the field is OUTSTANDING! Cons I don't have anything yet. I will keep you posted. Reason for choosing ThermoGrid Thermogrid offers SO MUCH MORE then Service Titan and they couldn't beat the price of Thermogrid. Review Source Response from Thermogrid March 27, 2020 Dawn, thank you!! We are very happy to have earn your business and look forward to helping you achieve your business goals with ThermoGRID. KW Kim W. Dispatcher Construction Used the software for: 1-2 years ### "Dispatching " October 25, 2018 5.0 Pros I like how easy it is to dispatch my service techs and be sure we’re utilising our time as efficiently as possible. Cons Adjusting to the new software was hard but after some training it worked out most of the kinks Review Source Response from Thermogrid December 26, 2018 Kim thank you for your positive review! If there are any other items that can be addressed ease you into the program feel free to let us know. We love improving our product and will always find new ways to streamline the business. Thank you again. JT Joey T. President Consumer Services Used the software for: Less than 6 months ### "Buyer Beware, Fine Print Locks You In" May 9, 2019 1.0 Never got passed the application process and they wouldn't let me out of the process. If you read the fine print, and you really have to look hard, you'll see why I got stuck with a collection and no product. Do you want to do business with a company like that? Spoke with the owner and BBB so there are no excuses, the fine print locks you in regardless of how good or bad the system works, or doesn't work. Doesn't matter whether you receive the software , whether it works, whether ANYTHING, you're stuck, and the owner of the company will hold you to that. Do you want a product like that? If you filled out an application to finance a car but didn't get approved, would you be ok with being stuck with the total amount of the purchase price but no car to show? There are so many things that were horrible about my experience with this company and its owner, there isn't enough time. Just remember, you were warned. Pros Never received it, never got passed the application process. Got rejected by the merchant services that THEY state works with their software. If you have your own credit card company it won't work with this software according to them. Cons Got fooled with the nice presentation and friendly initial conversations. It's a facade. Review Source Response from Thermogrid August 18, 2023 Thank you for your review JI Jack I. owner Construction Used the software for: 6-12 months ### "\[SENSITIVE CONTENT HIDDEN\] at ThermoGrid is Awesome!" July 29, 2020 5.0 Great CRM software and the tech support is amazing \[SENSITIVE CONTENT HIDDEN\] Pros Easy to use, helps with keeping my paper work and customers/ service calls organized Cons inputing all the equipment and repairs. Reason for choosing ThermoGrid Price and detailed oriented and trade specific Review Source Response from Thermogrid August 5, 2020 Jack, we appreciate your review! SG Sean G. Service tech Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great system " October 25, 2018 5.0 Pros Ease of use and functionality. Very user friendly. Cons Sometimes it doesn’t save clock in and clock outs. Review Source EM Eric M. Sales manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Easy to keep track" October 25, 2018 5.0 Pros As sales manager there’s nothing better than being able to track sales performance easily. Very easy to use and set sales goals. Cons Not as easy to use on cell phone but it’s excellent with a tablet or computer. Review Source Response from Thermogrid April 30, 2019 Eric thank you for the outstanding review. CK Chris K. Owner Construction Used the software for: Less than 6 months ### "Excellent software for service businesses!" July 30, 2020 5.0 Pros Ease of use, great for reporting and automation, only software I’m aware of that includes an easy to use load calculator. Onboarding process was smooth and quick. Best customer support in the business. Cons Would be tough to use if you don’t have any excel experience. Reason for choosing ThermoGrid Reporting, load calculator, ease of use, cost, customer service. Review Source Response from Thermogrid August 5, 2020 Chris, Thank you for the review. Let us know if you need anything as we love to help. KR Kelley R. Office Manager Used the software for: Less than 6 months ### "Michele is always a great help and available when I need her" July 11, 2018 5.0 Pros The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer. Cons Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board. Review Source Response from Thermogrid July 20, 2018 Kelley, Thank you for taking the time to share your opinion of ThermoGRID. We are glad that you love the system and we will contact you to show you the other ways jobs can be added to the technicians on the dispatch board. WM Willie M. President Environmental Services Used the software for: Less than 6 months ### "Traning" June 13, 2020 4.0 Pros \[SENSITIVE CONTENT HIDDEN\] was a great Trainer.. he was extremely patient and thorough during the entire training process. Cons Set up is a little tedious, but the end result has been good Review Source Response from Thermogrid July 8, 2020 Thank you for the review Willie. If you need any we will be here for you. KL Kathy L. Manager Consumer Services Used the software for: Less than 6 months ### "Easy" October 23, 2017 5.0 Best program with little cost to the employer. Pros Easy to use Easy to work with Customer Service is Excellent Answers all questions pretty fast. Happy with this program Cons I really can't think of any. The hardest part is getting the service techs to use the program at first. Review Source RS Ron S. Owner Consumer Services Used the software for: Less than 6 months ### "ThermoGrid has been an easy transfer and our techs already sell more because of it." February 6, 2018 5.0 Rep is amazing. Very helpful and quick response. Pros Ease of navigating through the system. It is great in the fact that it takes the calls and moves you right through dispatching to the order to the sale to collections. Cons Hard time with the offline mode at this time. Also do not like the fact that I can not send the homeowner all three (good, better, best) orders to their email at one time. 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