Who Uses This Software?

Small Business, Mid-Market and Enterprise Companies.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SessionCam
  • sessioncam.com
  • Founded 2009
  • United Kingdom

About SessionCam

SessionsCam records all customer activities on the website and identifies web pages which are causing problems to the viewers. Users can monitor customers through individual recordings to monitor customer behavior on the website. The conversion funnel provides the analysis of customer journey across the website and identifies the pages where maximum users drop-off. Funnel also compares the performance of different customer segments accessing websites on different devices.


SessionCam Features

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

SessionCam Reviews Recently Reviewed!


Great tool for seeing how people use your website

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Funnels are great for understand customer journeys. The Errors area is great for finding where your messaging is not working and the Heatmaps help you to understand what works where.

Cons: I cannot customise my homepage to give me a view of what I want to see so have to go looking each time I log in. Not a major problem for me but new users would find it a little hard to start with.

Overall: Great tool and great people to work with. They are always willing to help you out and willing to listen to new ideas and changes that would be good additions to Sessioncam.

Replay at it's best - However some features need an element of finesse

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The session replay on sessionCam is outstanding. From all suppliers in this field SessionCam still tops.

Good array of features available in the console. We use Alerts to facilitate basket abandonment and heatmaps for static pages.

Cons: Split sessions - Known issue with Safari browsers, I've raised this before and been told nothing can be done. I've recently been working with DoubleClick and AWIN to add sitewide code snippets to address this issue for their tags.

SessionCam recorder using an of date jQuery library - flagged by our Information Security as risk.

Overall: I've had some challengers in the past with support, however over the last 3-6 months I've seen the service levels greatly improve.

Our new account manager is doing a great job of offering services and being very proactive in addressing issues. Well done.

Excellent product

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Watching recordings of users on my website and seeing where they struggle the most.

The error reporting and form analytics are really useful too.

Cons: There was nothing is disliked about this software.

Overall: We use SessionCam to optimize and improve our website.