Best For

Small Business, Mid-Market and Enterprise Companies.

Product Details

SessionsCam records all customer activities on the website and identifies web pages which are causing problems to the viewers. Users can monitor customers through individual recordings to monitor customer behavior on the website. The conversion funnel provides the analysis of customer journey across the website and identifies the pages where maximum users drop-off. Funnel also compares the performance of different customer segments accessing websites on different devices.

Contact Details

SessionCam

https://sessioncam.com

Founded in 2009

Located in United Kingdom

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

SessionCam Features

Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

SessionCam Reviews

Overall
5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 5 of 5 reviews

Showing Most Helpful

Showing 5 of 5 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Matthew K.
Customer Issue Resolution Manager
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 17, 2018

“Great tool for seeing how people use your website”

OverallGreat tool and great people to work with. They are always willing to help you out and willing to listen to new ideas and changes that would be good additions to Sessioncam.
ProsThe Funnels are great for understand customer journeys. The Errors area is great for finding where your messaging is not working and the Heatmaps help you to understand what works where.
ConsI cannot customise my homepage to give me a view of what I want to see so have to go looking each time I log in. Not a major problem for me but new users would find it a little hard to start with.
Reviewer Source 
Source: Capterra
October 17, 2018
Avatar Image
Jim B.
Digital Operations Controller at Sainsbury's Argos
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 17, 2018

“Backbone of Digital Operations and UX analysis”

OverallOverall we have had a good experience with both the software, account team and consultancy services
ProsEase of use built for surfacing actionable insights. Always improving new features for customers from feedback Easy to implement and maintain Surfacing opportunities by technology segments - very handy!
ConsCan only record percentage of traffic to manage cost however the new service model coming early 2019 will resolve this. Cannot do user management yourself - need to request via account manager - which is very fast BTW.
Reviewer Source 
Source: Capterra
December 17, 2018
Stephen R.
Senior Web Analytics technician
Insurance, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 17, 2018

“Replay at it's best - However some features need an element of finesse ”

OverallI've had some challengers in the past with support, however over the last 3-6 months I've seen the service levels greatly improve. Our new account manager is doing a great job of offering services and being very proactive in addressing issues. Well done.
ProsThe session replay on sessionCam is outstanding. From all suppliers in this field SessionCam still tops. Good array of features available in the console. We use Alerts to facilitate basket abandonment and heatmaps for static pages.
ConsSplit sessions - Known issue with Safari browsers, I've raised this before and been told nothing can be done. I've recently been working with DoubleClick and AWIN to add sitewide code snippets to address this issue for their tags. SessionCam recorder using an of date jQuery library - flagged by our Information Security as risk.
Reviewer Source 
Source: Capterra
October 17, 2018
Kerry B.
Marketing Director
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Excellent product”

OverallWe use SessionCam to optimize and improve our website.
ProsWatching recordings of users on my website and seeing where they struggle the most. The error reporting and form analytics are really useful too.
ConsThere was nothing is disliked about this software.
Reviewer Source 
Source: Capterra
September 27, 2018
Verified Reviewer
Marketing and Advertising, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 31, 2019

“Helpful tool for efficiently finding user and website insights ”

OverallEfficiently find usability issues within your site. They have great communications and relationships with their customers of the tool.
ProsEfficiency: The tool is always geared around surfacing the important session recordings to watch. No longer will you need to watch through all recordings. The dashboard is also helpful.
ConsOnly a minor thing- sometimes heatmaps take a little while to load. Heatmaps aren't a primary feature of the tool, so this isn't a big deal. The primary features, like session review, always work well.
Reviewer Source 
Source: Capterra
May 31, 2019