--- title: "Dialfire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialfire Software - reviews, pricing plans, popular comparisons to other Lead Generation products and more." source_url: "https://www.capterra.com/p/156848/Dialfire/" page_type: "product" language: "en" --- # Dialfire Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialfire ## What is Dialfire? Qualify leads through predictive dialing phone campaigns with customisable contact forms and process automation. No set-up costs, no monthly fees. Only pay for what you use. ## What is Dialfire used for? [Call Center](https://www.capterra.com/call-center-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialfire?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.dialfire.com&name=Dialfire) ## Dialfire Overview Updated August 2026 AI summary Dialfire is a cloud-based auto dialer and contact center solution for organizations of any size seeking to manage outbound campaigns, lead generation, and telemarketing. It features customizable interfaces, flexible pay-as-you-go pricing, and supports campaign management, CRM, lead nurturing, and call recording. Integrations with popular CRM systems and real-time reporting enable efficient outreach and workflow adaptation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialfire 4.8 (27) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (27) Ease Of Use 4.8 (884) Value For Money 4.8 (26) Value For Money 4.7 (795) Customer Service 4.9 (26) Customer Service 4.8 (815) ## Dialfire alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [View all alternatives](https://www.capterra.com/p/156848/Dialfire/alternatives/) ## FAQs about Dialfire Overview ### Which roles and teams benefit most from Dialfire? Dialfire is most used by executives, call center leaders, sales teams, and marketing managers who need structured outbound communication. Business owners and C-suite leaders use it to oversee campaign performance, while telemarketing, customer contact, and IT teams rely on it for dialing workflows, lead management, reporting, and system administration. Answer based on 27 reviews Overview ### What company size and industries is Dialfire built for? Dialfire is built mainly for small businesses, which account for 92% of reviewers, especially in Outsourcing/Offshoring and Marketing and Advertising at 20% each. It also serves midsize businesses at 8%, with additional use in Insurance, which represents 12% of reviewers, and supports teams of any agent count. Answer based on 27 reviews Features and Usability ### What are the key features of Dialfire? Dialfire offers auto-dialer options such as predictive, progressive, preview, and power dialing, plus inbound and outbound call center management. It also includes call routing, IVR, call recording, call transcription, CRM, lead management, real-time reporting, and integrations with VoIP, API, SMS messaging, and email management. Integrations ### Which third-party tools and platforms does Dialfire integrate with? Dialfire integrates with 10 third-party tools, including CRM and workflow platforms such as Pipedrive, HubSpot CRM, Salesforce CMS, Zoho CRM, Freshsales, Zendesk Sell, Dynamics 365 Sales, and Zapier. It also connects with Firmao CRM, MS Dynamics, and noCRM for sales and contact management. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Dialfire offer? Dialfire provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Dialfire offer? Dialfire provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as responsive and helpful, with answers often coming quickly and assistance extending to custom issues. Some users also note that documentation can be incomplete, making support pages and direct help especially important. Answer based on 4 reviews ## Features AI summary Based on 6,439 Lead Generation reviews Capterra reviewers highlight these as the features buyers care about most when choosing lead generation software: - **Search/Filter** (**44%** of reviewers rated this feature as critical) - **Lead Capture** (**50%**) - **Lead Management** (**43%**) Dialfire includes **Lead Capture** and **Lead Management**, helping teams collect new prospects and track them through follow-up and conversion stages. However, it does not offer **Search/Filter**. Instead, it provides other highly rated capabilities, including **Contact Database** (**45%**), **Contact Management** (**40%**), and **Prospecting Tools** (**40%**). These features give teams a clear way to organize prospect records, manage outreach activity, and identify new sales opportunities, helping businesses keep lead data structured and move prospects forward more efficiently. Lead Capture 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Contact Database 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Call Center Management 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Dialfire 99 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - FCC Compliance: Federal Communications Commission (FCC) compliance - For Sales Teams/Organizations: Caters to sales teams - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (27) 4.5 Based on 27 reviews ## Pricing Value for money 4.8 (26) Free Trial Free Version Custom Custom Quote Available It includes: - Unlimited number of agents - Predefined campaigns - Conversation script - Preview dialing - Contact database - Contact prioritization - BYO caller ID - Do-not-call list - Predefined reports - Various dashboards Value for money 4.8 (26) 4.8 Based on 26 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[ Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)[ Firmao CRM](https://www.capterra.com/p/215327/Firmao-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (26) 4.9 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 27 reviews Filter by rating 5(21) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Eberhard K. Co-Chef Marketing and Advertising ### "Klare Empfehlung für Dialfire" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 Wir arbeiten seit gut zwei Jahren mit Dialfire und sind durchweg zufrieden. Die Software läuft stabil, ist einfach zu bedienen und deckt unsere Anforderungen im Tagesgeschäft zuverlässig ab. Pros Vom Support bin ich begeistert. Die Reaktionszeit ist erstaunlich kurz und die Antworten sind immer zielführend. Cons Daß es keine Möglichkeit gibt, aus Dialfire E-Mails zu versenden. Das würde den Arbeitsprozeß deutlich beschleunigen. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Die Höhe der Telefonkosten war für den Wechsel entscheidend Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Marco K. Inhaber Public Relations and Communications ### "bestes System für Cold Calling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 Wir nutzen Dialfire seit 2020 und sind sehr zufrieden damit. Wir hatten zuvor einige andere Systeme ausprobiert aber kamen überall an Grenzen was die Einstellungen betrifft. Dialfire lässt hier keine Wünsche offen und funktioniert perfekt. Auch die Kosten sind fair, da man flexibel für die effektive Nutzung und nicht pro Arbeitsplatz bezahlt. Auch der Support ist immer schnell und hilfreich. Pros Das Kontaktmanagement ist hervorragend. Der Dialer ist unverzichtbar. Der Dialer und das Kampagnenmanagement gibt uns maximale Flexibilität und Funktionalität. Cons Das man nicht mit einer Liste manuell (ab)telefonieren kann. Auch die Aktualisierungen "klemmen" manchmal, sodass man sich nach Änderungen manchmal aus- und wieder einloggen muss. Das ist aber nicht wirklich ein Problem. Switched from [LeadDesk](https://www.capterra.com/p/130134/LeadDesk/) zu hohe Fixkosten, fehlende Einstellungsmöglichkeiten Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Florian S. Inhaber Marketing and Advertising ### "Stabil, flexibel und Support der wirklich funktioniert" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2026 Wir nutzen Dialfire seit über drei Jahren täglich für unser B2B-Telemarketing – mit rund 25 Freelancern an verschiedenen Standorten. Die Entscheidung würde ich heute genauso wieder treffen. Gerade für kleinere Betriebe oder Agenturen, die ohne Fixkostenrisiko starten wollen, ist das Modell ideal: Man zahlt nur was man nutzt, und skaliert einfach mit. Technisches Know-how braucht man für die Basis nicht, für die Tiefe schon. Was mich am meisten überrascht hat: wie erreichbar das Support-Team ist. Das ist in dieser Softwarekategorie alles andere als selbstverständlich. Pros Dialfire läuft. Klingt simpel, ist es aber nicht – in drei Jahren kaum nennenswerte Ausfälle, neue Agenten finden sich ohne große Einweisung zurecht, und die Masken lassen sich gut an eigene Abläufe anpassen. Besonders stark: das Preismodell. Keine Fixkosten, Abrechnung auf Minutenbasis, einzelne Funktionen lassen sich flexibel dazu- oder abwählen. Das macht Dialfire auch für Einsteiger, kleine Agenturen oder One-Man-Shows realistisch nutzbar – man zahlt genau das, was man braucht. Und der Support: schnelle, kompetente Antworten von Leuten die das System kennen. Kein Ticket das irgendwo verschwindet. Wir setzen Dialfire für B2B-Akquise ein – Kampagnen lassen sich schnell aufsetzen, Ergebnisse in Echtzeit nachverfolgen und an den Kunden reporten. Cons Dialfire ist klar auf den Desktop ausgelegt – wer mal eben vom Handy reinschauen will, hat Pech. Für den täglichen Betrieb braucht man einen richtigen Arbeitsplatz mit großem Monitor. Sobald es um erweiterte Funktionen geht – Skripte, Automatisierungen, komplexere Kampagnenlogik – braucht man ein gewisses technisches Grundverständnis. Das ist der Komplexität geschuldet, kein wirklicher Vorwurf. Kleiner Zusatzpunkt für die Buchhaltung: Es wird über Guthaben abgerechnet, was bedeutet etwas mehr Aufwand beim Nachhalten der Kosten als bei einer klassischen Monatsrechnung. Dafür aber auch Kostenkontrolle und keine Agenten, die mit ihrer Verwandtschaft in Australien telefonieren und die Abrechnung explodieren lassen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Raik S. Senior Softwareconsultant Information Technology and Services ### "Ein Dialer wie kein zweiter" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Ich habe Dialfire vor 2 Jahren kennengelernt, und für einen Vertriebler eingerichtet. Seither bin ich dank der individuellen Gestaltungsmöglichkeiten ein absoluter Fan, und klarer Befürworter von DialFire. Das Supportteam antwortet bis spät Abends auf Fragen, hilft wo es kann, und konnte bisher noch jeden Fall lösen. Alle Anpassungen geschehen i.d.R. Just in Time. Kein langes Warten. Kein Vertrösten. Schriftlich beauftragt, kommen Anpassungen binnen ein paar Stunden. Pros die Individualität die Gestaltungsmöglichkeiten der schnelle, kompetente und menschliche Support Preislich unschlagbar Cons Prinzipiell wäre die Funktion einer Flatrate eine willkommene Erweiterung, die sich um den finanziellen Rahmen festlegen zu können. Ansonsten gibt es nichts negatives, was mir da einfällt. Alternatives considered [TCdial](https://www.capterra.com/p/10033612/Tcdial/) [Steam-connect](https://www.capterra.com/p/158092/Steam-connect/) Reasons for choosing Dialfire DialFire ist in der Gestaltung als solches einfacher zu händeln. Der Preis ist unschlagbar. Die Bedienung für den Agent ist deutlich einfacher und intuitiver. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GL Georg L. IT-Manager Information Technology and Services ### "DialFireLeadFactory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Wir nutzen das seit 2020, und was den Support angeht, bin ich bisher immer zufrieden gewesen. Die FAQ-Seite könnte mal aktualisiert werden, da ich öfter reinschaue, aber nicht alles finde. DialFire ist sehr stabil und hat kaum Ausfallzeiten, was sehr gut ist. Alles ist sehr leicht zu bedienen, und ich kenne noch lange nicht alles, weil wir uns nur in einem kleinen Bereich bewegen, der uns ausreicht. Bisher sehr zuverlässig. Pros In kurzen Worten: Die API finde ich super. Damit kann man alles machen, was man möchte – auch die Masken mit ihren Regeln, die man hinterlegen kann. Jeder neue CallAgent kommt super einfach damit zurecht und benötigt kaum Erklärungen. Cons Die Anrufstufe Mail: Hier fehlt leider ein Editor für die HTML-Mailgestaltung sowie ein Testversand, um zu sehen, wie sie ankommt. Über die API sollte man einzelne, gezielte Kontakte löschen können. Was wirklich fehlt – und eine super Erleichterung wäre – ist, dass man Kampagnen über die API anlegen könnte. Das Maskenformular ist gut ausgebaut, aber da geht noch einiges. Das sind eher Wünsche als Kritik. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Dialfire Weil es einfach war und die Aussage in 3 Minuten (es waren ein paar mehr), aber wir sehr schnell starten konnten. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EE Ergun E. Geschäftsführer Outsourcing/Offshoring ### "Schneller Profi Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2026 Gute Erfahrung mit dem Support. Hatte immer schnelle und kompetente antworten von einem Profi bekommen. Pros Wenn man mal ein Problem hat bekommt man hier einfach Schnell von einem Profi eine gute Antwort. Einfach genial! Cons Hätte mir eine manches von der Menüführung einfacher gewünscht. Es gibt Punkte bei dem mal denkt und sich frägt ob es doch nicht anders oder einfacher möglich wäre. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MG Marc G. Sr Sales Operations Manager Insurance ### "Sr Sales Operations Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 12, 2025 Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. Pros Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. Cons Dialfire has so many hidden features that I really wish were documented! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TZ Tobias Z. Marketingmanager Insurance ### "Nur zu empfehlen für Kaltakquise" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 30, 2025 Super Kundensupport, einfache Umsetzung. Von der Anmeldung bis zur direkten Umsetzung geht es sehr schnell und man kann gut durchstarten. Pros Gute und individuelle Gestaltungsmöglichkeiten der verschiedenen Masken. Einfache Bedienung und super Kundensupport. Cons Bis jetzt ist mir noch nichts negatives aufgefallen. Die Masken bzw. Übersichten könnten etwas moderner gestaltet werden. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Markus T. Geschäftsführer Marketing and Advertising ### "Absolut Zufrieden mit 6 Sternen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Als absoluter Einsteiger im Bereich Dialer-Software war ich positiv überrascht, wie gut ich mich dank der klar strukturierten Oberfläche zurechtgefunden habe. Besonders hervorzuheben ist der außergewöhnlich schnelle, hilfsbereite und engagierte Support – man fühlt sich jederzeit bestens betreut. Pros Die Benutzeroberfläche ist sehr übersichtlich gestaltet und ermöglicht eine einfache, intuitive Bedienung – auch ohne lange Einarbeitungszeit. Cons Aktuell gibt es nichts, was mir negativ aufgefallen wäre. Dialfire erfüllt alle Anforderungen zuverlässig, und auch kleinere Fragen wurden bisher rasch und kompetent vom Support geklärt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EO Eren O. Vertriebsleiter Marketing and Advertising ### "Erstklassige Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2023 Pros Die Software hat mir sehr viel Arbeit abgenommen! Vor allem der Support ist blitzschnell, zuverlässig und kompetent! Cons hängt manchmal ein wenig, sodass man die Seite neu laden muss Switched from [sipgate](https://www.capterra.com/p/184990/sipgate-team/) zu wenige Funktionen, tools, Anwendungseinstellungen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156848/Dialfire/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Dialfire](https://www.capterra.com/compare/156848-169627/Dialfire-vs-RingOver)[Convoso vs Dialfire](https://www.capterra.com/compare/76768-156848/Cloud-Predictive-Dialer-vs-Dialfire) [DialedIn CCaaS vs Dialfire](https://www.capterra.com/compare/29589-156848/CallCenterNOW-vs-Dialfire)