# Dialfire Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dialfire Software - reviews, pricing plans, popular comparisons to other Lead Generation products and more.

Source: https://www.capterra.com/p/156848/Dialfire/pricing

---

# 

 Dialfire Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Dialfire

## What is Dialfire?

Qualify leads through predictive dialing phone campaigns with customisable contact forms and process automation. No set-up costs, no monthly fees. Only pay for what you use.

## What is Dialfire used for?

[Call Center](https://www.capterra.com/call-center-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[Telephony](https://www.capterra.com/telephony-software/)

Top alternative

Featured

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dialfire

4.7 (23)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (23)

Ease Of Use

4.8 (855)

Value For Money

4.8 (22)

Value For Money

4.5 (767)

Customer Service

4.9 (22)

Customer Service

4.6 (786)

## Dialfire alternatives

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/156848/Dialfire/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

4.7 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Monitoring

5.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

5.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Logging

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Contact Management

4.5 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Activity Dashboard

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Dialfire 99 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Automatically create schedules based on business needs or employee availability and qualifications

Distribute/route/connect calls

Dials outbound calls automatically

A call center that both makes and receives calls

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Federal Communications Commission (FCC) compliance

Caters to sales teams

Federal Trade Commission (FCC) compliance

A call center that primarily receives calls, typically customer service focused

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Divide leads into buckets based on predefined criteria and routing rules

Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc.

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

System automatically dials the next number on the contact list after the previous call ends

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Tools designed to streamline the process of lead generation and management for sales teams

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Computer-based system that allows users to send and receive voice messages

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Place/receive calls through voice over IP connection

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.5 (23)

4.5

Based on 23 reviews

## Pricing

Value for money

4.8 (22)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (22)

4.8

Based on 22 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Freshsales](https://www.capterra.com/p/155563/Freshsales/)[

noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[

Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)[

Firmao CRM](https://www.capterra.com/p/215327/Firmao-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (22)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (22)

4.9

Based on 22 reviews

## User reviews

Overall rating

4.7

Based on 23 reviews

Filter by rating

5(17)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GL

Georg L.

IT-Manager

Information Technology and Services

### "DialFireLeadFactory"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 12, 2026

Wir nutzen das seit 2020, und was den Support angeht, bin ich bisher immer zufrieden gewesen. Die FAQ-Seite könnte mal aktualisiert werden, da ich öfter reinschaue, aber nicht alles finde. DialFire ist sehr stabil und hat kaum Ausfallzeiten, was sehr gut ist. Alles ist sehr leicht zu bedienen, und ich kenne noch lange nicht alles, weil wir uns nur in einem kleinen Bereich bewegen, der uns ausreicht. Bisher sehr zuverlässig.

Pros

In kurzen Worten: Die API finde ich super. Damit kann man alles machen, was man möchte – auch die Masken mit ihren Regeln, die man hinterlegen kann. Jeder neue CallAgent kommt super einfach damit zurecht und benötigt kaum Erklärungen.

Cons

Die Anrufstufe Mail: Hier fehlt leider ein Editor für die HTML-Mailgestaltung sowie ein Testversand, um zu sehen, wie sie ankommt. Über die API sollte man einzelne, gezielte Kontakte löschen können. Was wirklich fehlt – und eine super Erleichterung wäre – ist, dass man Kampagnen über die API anlegen könnte. Das Maskenformular ist gut ausgebaut, aber da geht noch einiges. Das sind eher Wünsche als Kritik.

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reasons for choosing Dialfire

Weil es einfach war und die Aussage in 3 Minuten (es waren ein paar mehr), aber wir sehr schnell starten konnten.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EE

Ergun E.

Geschäftsführer

Outsourcing/Offshoring

### "Schneller Profi Support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 3, 2026

Gute Erfahrung mit dem Support. Hatte immer schnelle und kompetente antworten von einem Profi bekommen.

Pros

Wenn man mal ein Problem hat bekommt man hier einfach Schnell von einem Profi eine gute Antwort. Einfach genial!

Cons

Hätte mir eine manches von der Menüführung einfacher gewünscht. Es gibt Punkte bei dem mal denkt und sich frägt ob es doch nicht anders oder einfacher möglich wäre.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Marc G.

Sr Sales Operations Manager

Insurance

### "Sr Sales Operations Manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 12, 2025

Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end.

Pros

Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly.

Cons

Dialfire has so many hidden features that I really wish were documented! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TZ

Tobias Z.

Marketingmanager

Insurance

### "Nur zu empfehlen für Kaltakquise"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 30, 2025

Super Kundensupport, einfache Umsetzung. Von der Anmeldung bis zur direkten Umsetzung geht es sehr schnell und man kann gut durchstarten.

Pros

Gute und individuelle Gestaltungsmöglichkeiten der verschiedenen Masken. Einfache Bedienung und super Kundensupport.

Cons

Bis jetzt ist mir noch nichts negatives aufgefallen. Die Masken bzw. Übersichten könnten etwas moderner gestaltet werden.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Markus T.

Geschäftsführer

Marketing and Advertising

### "Absolut Zufrieden mit 6 Sternen"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 27, 2025

Als absoluter Einsteiger im Bereich Dialer-Software war ich positiv überrascht, wie gut ich mich dank der klar strukturierten Oberfläche zurechtgefunden habe. Besonders hervorzuheben ist der außergewöhnlich schnelle, hilfsbereite und engagierte Support – man fühlt sich jederzeit bestens betreut.

Pros

Die Benutzeroberfläche ist sehr übersichtlich gestaltet und ermöglicht eine einfache, intuitive Bedienung – auch ohne lange Einarbeitungszeit.

Cons

Aktuell gibt es nichts, was mir negativ aufgefallen wäre. Dialfire erfüllt alle Anforderungen zuverlässig, und auch kleinere Fragen wurden bisher rasch und kompetent vom Support geklärt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EÖ

Eren O.

Vertriebsleiter

Marketing and Advertising

### "Erstklassige Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2023

Pros

Die Software hat mir sehr viel Arbeit abgenommen! Vor allem der Support ist blitzschnell, zuverlässig und kompetent!

Cons

hängt manchmal ein wenig, sodass man die Seite neu laden muss

Switched from

[sipgate](https://www.capterra.com/p/184990/sipgate-team/)

zu wenige Funktionen, tools, Anwendungseinstellungen

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZB

Zeynel B.

Social Media Manager

Media Production

### "Outstanding Efficiency with Dialfire"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 31, 2022

Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns.

Pros

Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.

Cons

One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky.

Switched from

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Dialfire stands out from its competitors with its robust automation features and its intuitive platform. Additionally, the customer service team has found that Dialfire is significantly faster than its alternatives when it comes to customer outreach management.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Maximilian T.

CEO

Management Consulting

### "Best in Class / Top-Tier Support & Business Process understanding"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2022

Best in class from my point of view

Pros

Dialfire is very easy to use and the onboarding for new colleagues is a no-brainer. There is nothing that can happen or be done wrong.

Cons

The Reporting serves everything you need except the terms, you have to rewrite some terms for a better understanding on the management level

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CI

Cliff Ian M.

Deputy General Manager

Outsourcing/Offshoring

### "Remotodojo on Dialfire"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 18, 2022

It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.

Pros

There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money.

Cons

There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Hubspot is great but it is quite expensive.

Reasons for choosing Dialfire

It's simplicity. No more and no less.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Jose C.

CEO/ Founder

Outsourcing/Offshoring

### "LA Qualité du Support et le Service Client sont tout simplement Exceptionnel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2022

Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire.

Pros

la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail.

Cons

l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés.

Reasons for choosing Dialfire

la facilité de mise en oeuvre et le service de l'équipe Technique dans l'accompagnement

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/156848/Dialfire/reviews/)

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