--- title: "Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Donorbox the right Nonprofit solution for you? Explore 625 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156860/Donorbox/reviews/" page_type: "reviews" language: "en" --- Donorbox 4.8 (625) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Donorbox Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews SM Stephanie M Senior Manager, Marketing and CommunicationsPackaging and Containers, 51 - 200 employeesUsed the software for: 1-2 years. “One of the biggest advantages of us using Donorbox has been the seamless integration that allowed us to customize with our branding so our campaign felt consistent with our brand image.“ September 16, 2025 CB Christian B Public RelationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Multi language support is not robust; some monthly donations have been charged to donors twice but this does not reflect in Donorbox (only Stripe), with Donorbox and Stripe pointing to each other for a solution.“ September 2, 2025 SA Sara A Grant Writer and Marketing SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve seen an increase in recurring donations thanks to the seamless checkout process, and the integrations with our website and communication tools save us valuable time. While there are a few premium features behind a paywall, the value we get overall has far exceeded expectations.“ September 16, 2025 Hugo G Mobile developerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “UI is slugish, API is not included in the pricing, API does not allow you to add data, like new donors, generate receipt using the API“ April 24, 2025 MP Matt P CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The donation tracking works well, customer support has been responsive, and the platform continues to improve with new features. While it doesn’t cover every need (like deeper event and volunteer management), it’s an excellent solution for small to medium charities looking for a simple, trusted way to accept and manage donations online.“ September 16, 2025 EW Emily W FounderDesign, Self-employedUsed the software for: 1-2 years. “It's a little annoying that I have to have a Stripe account as well as a Donorbox account but I totally understand why a payment gateway is necessary in any donations platform.“ September 16, 2025 HC Hakim C Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “It’s helped streamline donor engagement and made online fundraising more accessible. While there are areas for improvement in event and volunteer management, the core functionality of secure payments, recurring donations, and customizable forms make it a strong choice for nonprofits.“ September 17, 2025 Debbie O PresidentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I had a little trouble understanding how to navigate the website. And I wish I could just tell Donorbox to accept every currency possible instead of needing to set the additional currencies for each campaign.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 625 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicolas R. Secretary-Treasurer International Affairs Used the software for: 1-2 years ### "Donorbox has helped us exponentially grow our donor base and total contributions" October 19, 2022 5.0 Pros Donorbox’s wide range of payment options and its ability to accept nearly every currency in the world makes it a vital component of our organization’s fundraising as our donors and members are located around the world. Cons Thanks to Donorbox’s continual addition of new features, the cons we noted when we were first selecting the platform have since disappeared. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Switched from [Patreon](https://www.capterra.com/p/230186/Patreon/) Patreon charges a significant fee and lacks the features that Donorbox offers, it is not an effective fundraising platform for most non-profit organizations. Review Source ES Evelind S. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "Smooth the way for your donors" September 17, 2025 5.0 Donorbox, integrated with Stripe and Paypal is simple for our donors to use. The form for our website was easy to set up and works smoothly. We've added the connection to https://doublethedonation.com/, which was also seamless. Pros It is widely used by other non-profits. It was simple to set up and the subscription options allow us to pay as we use it. Cons This is generally, a great product. Some integrations seem costly, but this is not a critical factor. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Donorbox Donorbox has the critical features for recurring donations Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Access to funds and management of recurring donations Review Source SJ Sierra J. Trauma specialist, business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Pretty good service" September 16, 2025 3.0 It is an effective way to beef up your fundraising and one of few options to let people donate to any cause they want without limitations. Pros Management and tracking was my favorite aspects. I struggled to engage in a lot of the marketing tools because it seemed too big of a lesrning curve to prioritize over the other projects I was using donorbox to support. Cons I wanted a way to engage or understand my donors a little better. Im not exactly sure what that is, but maybe a survery when they change their donation or sign up or some kind of feedback tool. Alternatives considered [Patreon](https://www.capterra.com/p/230186/Patreon/) Reason for choosing Donorbox It had lower processing fees and was simple to set up. Accessibility is important. Switched from [Patreon](https://www.capterra.com/p/230186/Patreon/) I was offering more of a community care model fund than a membership where people would receive something from me. My members were giving back to others. Review Source DB Daniel B. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Donorbox makes fundraising simple" September 16, 2025 5.0 I was initially drawn to donor box by their lower than average fees. When I signed up, I found that setting up the service was quick and easy. I first implemented it on my own nonprofit website, then helped others with theirs. Love these guys. Pros Donor box makes online fundraising a simple and easy to implement process for nonprofits. Their online donation forms are easy to customize, simple to embed in a website, and even helps improve donor retention Cons The multi-step admin panel takes a bit of getting used to, but all the options are present. Thankfully, a helpful tool section is available for learning how to use the service. Switched from [Donately](https://www.capterra.com/p/154495/Donately/) I found Donaltly’s fees to be too high and their service less customizable. I began looking at better options and stumbled on Donorbox many years ago. Review Source BB Brenda B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Love Donorbox" September 16, 2025 5.0 Pros It is super easy to use for the donor and the organization and we've had no trouble with security breaches. Easy to see exactly how much is being donated and by whom. Cons hard for donors to find how to donate without making it a recurring donation. We have had many donors have to go in and make a change after the original donation because of this. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing Donorbox use of a credit card was easier, no need to attach to a bank account. Review Source JS Jeremy S. Booster Vice President Music Used the software for: 6-12 months ### "Best Fundraising Platform for our Marching Band Fundraising" September 17, 2025 5.0 Our band has tried several fundraisers in the past to mixed results, but this one was a perfect fit. Our group does not believe in the high pressure sales tactics and the large percentage fees of the platforms used by other groups in our school. When we found Donorbox, it seemed to good to be true but after running our first very successful campaign, we discovered it was exactly what we were looking for. We will be suggesting this to everyone who asks and will be using it for years to come to help support our growing program. Pros This was the perfect fundraising tool for our marching band. We were looking for a low cost, low pressure, high quality platform that also allowed peer to peer fundraising to get the kids involved. Donorbox checked all those boxes. The tool was very user friendly and the resources available to help the users were extensive. Cons We wanted to be able to contact donors straight from the tool but we couldn't without upgrading to the paid option. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Donorbox Depth of experience, cost of using the platform, amount of "how to" resources, no high pressure user tactics (min emails, min users, min amount raised, etc) Review Source NW Nicole W. Director of Revenue Non-Profit Organization Management Used the software for: 6-12 months ### "“A Simple, Reliable, and Donor-Friendly Fundraising Platform”" September 16, 2025 5.0 Overall, Donorbox has streamlined our fundraising efforts and provided a reliable, professional-looking platform for donors. It’s been a great tool for growing our monthly giving program and managing campaigns with ease. While there’s room for improvement in analytics and pricing flexibility, the benefits far outweigh the drawbacks. Pros Donorbox is extremely user-friendly and makes it simple to set up donation forms and campaigns quickly. The customization options allow us to stay on-brand, and the recurring donation features make it easy to encourage sustainable giving. Their customer support is also responsive and helpful. Cons Some advanced features require higher-tier plans, which can feel limiting for smaller nonprofits. The reporting/dashboard could also be more robust and intuitive. Switched from [forms.app](https://www.capterra.com/p/197758/forms-app/) Form titan was hard to use and didn't integrate with our website Review Source SH Shane H. CEO Music Used the software for: 1-2 years ### "Donorbox has been a gamechanger!" September 16, 2025 5.0 Donorbox has been a gamechanger for our organization. It has allowed us to bring in so much more income over the past three years because of its flexibility. Pros I love that Donorbox allows people to donate flexibly: with any amount, any payment method, and even on a monthly or yearly basis if desired. I also love that it can be a flexible and attractive widget that can be placed anywhere on my website! Cons There's not much to dislike about Donorbox, but my least favorite thing is probably that I have to pay for it. :) Also, I wish it were easier for donors (and for me) to cancel donor payment plans. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Donorbox is much more flexible and allows us to share our donation links more universally than just with PayPal users, which isn't everyone. Review Source LL Linda L. President Non-Profit Organization Management Used the software for: 6-12 months ### "A great site that performs as well as it says it will" September 16, 2025 5.0 User friendly, easy for anyone to learn how to use and I love all the features. It changed my whole donor relationship and the our webpage became more professional-looking with all the features. Pros I love this app. It's performed very well for us, I love all the features and it's super user-friendly. We even recommended it to one of our partners who is now using it as well. Cons as always, when worse comes to worse, we want to talk to a live person if we have questions. But then again, very few sites have that anyone. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Donorbox features and ease of use. We love donor box Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) your features and ease of use. And I like the clean look you provide Review Source Hugo G. Mobile developer Environmental Services Used the software for: 1-2 years ### "ok donor solution but need to be revamped. " April 24, 2025 3.0 I'm not sure this is the best service for donors, they are a lot to be desired of. Pros Well it works kind of, but nothing more. Donor can donate, payment works, receipt works, Cons UI is slugish, API is not included in the pricing, API does not allow you to add data, like new donors, generate receipt using the API Review Source TH Tom H. Chief Executive Officer Civic & Social Organization Used the software for: 1-2 years ### "Best online charity fundraising platform I've ever used!" September 16, 2025 5.0 Overall my experience with Donorbox has been great! The website forms are very intuitive, and even on the free plan they give you so many great options. Pros The ease of setting up fundraising campaigns and tracking donations. My organization often has multiple campaigns running at once and they're so easy to manage through Donorbox. Cons I really don't have much to say bad about Donorbox, other than I think the pro plan is a bit pricy when you can get by pretty well on the free plan. Alternatives considered [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) Reason for choosing Donorbox Donorbox just looks more professional as a platform for non-profits, the customization options felt better, and the growth potential looked more valuable. Review Source CB Catherine B. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Great platform!" September 16, 2025 5.0 We had a dog in need of a medical fundraiser and it was very easy to set it up and implement it on Donorbox. Pros The wide coverage and number of potential donors reached. It’s very easy to use, as the interface is super intuitive. Cons The fees, but you expect this with all comparable platforms. It would be great if donor box could find sponsors to support the platform rather than charging the users. Alternatives considered [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) Reason for choosing Donorbox I was told that donor box would reach a larger audience Review Source NC Nicole C. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Secure, Simple, and Effective Giving Platform for Ministries" September 16, 2025 5.0 Our overall experience has been excellent. Donorbox has provided a secure, user-friendly platform that allows our ministry to focus more on people and less on administrative details. From donation tracking to volunteer and event management, it helps us steward resources well and build stronger relationships with our supporters. The customer support team has also been responsive and helpful whenever questions arise. Pros Donorbox makes online giving simple, secure, and trustworthy for both donors and our ministry. The donation forms integrate beautifully into our website and are easy for people to use. The security features give peace of mind, and the ability to track donations in one place saves our team countless hours. Event management and recurring giving options have been huge for us, and the built-in donor management system makes following up with supporters easy and personal. Cons Some of the customization options for forms and event pages could be a bit more flexible. While the platform covers all the basics well, at times we wished for deeper branding options without needing outside tools. Review Source MP Maria P. Grants Manager Music Used the software for: 1-2 years ### "Great for Small Nonprofits, But With Some Limits" September 16, 2025 4.0 Donorbox has been a very useful tool for our nonprofit. The donation forms are easy to set up and embed directly on our website, and donors appreciate how simple the checkout process is. I especially like the recurring donation options. Donors can set up monthly or annual gifts and even manage their own giving through a self-service portal, which saves us a lot of admin time. The ability to accept credit cards, PayPal, ACH, and even Apple/Google Pay has also made giving more accessible. The platform also includes peer-to-peer fundraising, event ticketing, and some solid integrations with tools like Salesforce, QuickBooks, and Mailchimp. For the price, it offers a lot of functionality, and it’s a good entry-level platform for small and mid-sized organizations that want to professionalize online giving without a heavy tech investment. That said, there are a few drawbacks. Donorbox charges a 1.75% platform fee (on top of Stripe/PayPal fees), which can add up if you’re processing a higher volume of donations. The customization options are also somewhat limited, you can brand the forms, but they don’t always match the exact look and feel of your website. Donor management and reporting are fairly basic; if you need robust segmentation or CRM features, you’ll probably outgrow Donorbox. Event management is also decent, but not as strong as dedicated ticketing platforms. Overall, I’d recommend Donorbox to smaller nonprofits or those just starting to build an online giving strategy. It’s affordable, easy to use, and donor-friendly, but may feel limiting for larger organizations with more complex fundraising and data needs. Pros Easy to navigate and use, customizable donation forms, peer-to-peer and crowdfunding options, and the integrations with tools like hubspot and quickbooks. I also like that donors can update their payment methods on their own. Cons Platform fees are a bit high. Donor management is lacking, so we still need a separate tool for that. The ticketing and events tools work, but they aren’t as advanced as dedicated platforms (like Eventbrite or Givebutter). Review Source JL Jessica L. office manager Non-Profit Organization Management Used the software for: 1-2 years ### "Donorbox Review for Our Nonprofit" September 16, 2025 5.0 Security We feel confident knowing that Donorbox provides a secure platform for processing online donations. Both our organization and our donors appreciate the peace of mind that comes with their strong encryption and fraud prevention tools. Value for Money For the features offered, Donorbox is an excellent value. It has allowed us to streamline fundraising and donor management without needing to invest in multiple platforms or complicated software. Customer Support Their support team is responsive and helpful. Anytime we’ve had questions, they’ve provided clear guidance and solutions quickly. Website Forms Embedding forms into our website has been simple and seamless. The forms are user-friendly, customizable, and mobile-friendly, making it easy for donors to give. Donation Tracking We appreciate the detailed tracking and reporting tools. It helps us stay organized and gives us insight into donor trends, recurring contributions, and overall campaign success. Event Management The event management features are very useful, especially for ticket sales and RSVPs. It helps us keep everything in one place and makes event fundraising smoother. Staff and Volunteer Management While Donorbox isn’t primarily designed for staff and volunteer management, the donor and supporter database does help us keep track of important contacts and engage them effectively. Email Marketing The email features are a great addition. Being able to connect with donors directly from the platform makes communication efficient and ensures we can quickly share updates, thank-yous, and campaign progress. Overall Donorbox has been an excellent partner for our nonprofit. It combines security, usability, and powerful fundraising tools in one affordable platform, and we highly recommend it to other organizations looking to grow their impact. Pros Our nonprofit has been using Donorbox to help manage donations, events, and supporter engagement, and it has been a very valuable tool for us. Cons While Donorbox has been very helpful overall, I’d say the area that could use improvement is The design customization for donation forms is somewhat limited; more flexibility with branding options would help match our website style. Overall, these are small things compared to the value Donorbox brings, but they are areas where we’d love to see continued development. Review Source OA Olu A. Director Non-Profit Organization Management Used the software for: 2+ years ### "Need a donation platform? Use donorbox!!!" September 16, 2025 5.0 We have been using donorbox for several years and have had little to no problems whatsoever with the platform. Very affordable and reliable. Pros Donorbox is an excellent tool and platform to use for nonprofit organizations. The platform is very secured, affordable and great value for your money. When we had a minor issue with our login, the customer support was very quick to help and their representative was very polite and effective. Integrating donorbox to our website was effortless and easy. They provide us with donation tracking and event management that helps our organization manage and track our donations in a meaningful way. Cons There isn’t anything to not like about donorbox. I will highly recommend new users to try it out. It is the best platform for raising funds for your organization. Review Source SB Selemani B. Executive director Non-Profit Organization Management Used the software for: Less than 6 months ### "Early observation" September 17, 2025 5.0 I am just started using Donorbox so I can not have a lot of experience to describe. I will be able to describe when the donation form is embeded on the Organization website so many people will be using it at that time we can have some concern about to describe. Pros How it's generating the receipt and its low fee that is not too bad comparable to other fundraising Platforms. Cons It takes Seven days for payout transfer that is a long time waiting. Our fist time trial we did not expect how long te payout will take to the money to be deposited to ministry account. Review Source DK Dave K. CEO Civic & Social Organization Used the software for: 6-12 months ### "Donorbox is the Right Tool for Us" September 17, 2025 5.0 We’ve been impressed with Donorbox as a fundraising tool because it brings all the essentials together in one easy platform. Setting up campaigns is simple, and the ability to accept one-time or recurring gifts helps us build consistent support. The customizable donation forms integrate smoothly with our website, and features like donor management, analytics, and automatic receipts save us time. We especially value how easy it is for supporters to give, whether online or by mobile. Choosing the right tool matters in fundraising, and Donorbox gives us confidence that we’re maximizing every opportunity to connect with donors. Pros Having the right partner in our fundraising efforts is everything to us. Donorbox was the simplest and most secure tool we found. Reporting is essential for year end recording and they ROCK that! Cons I would like to point out that combined fees can feel high, especially when platform fees (Standard plan: 2.95%, Pro/Premium: around 1.75%) stack on top of payment processor charges like Stripe’s 2.2% + $0.30 or PayPal’s 1.99% + $0.49. Review Source KF Katherine F. Executive Director, Founder Non-Profit Organization Management Used the software for: 2+ years ### "BEST Donor Management Software" September 17, 2025 5.0 Donorbox has been an important tool for our non-profit. Without it, we wouldn't have been able to set up engaging, visually pleasing and easy to use forms to collect and encourage donations. The options of one time, monthly, etc. donations paired with the ability to choose amount or have set donation amounts is really useful. The reports are clear and useful as well. We love Donorbox! Pros Before choosing Donorbox I tested 4 other options. Donorbox was an easy/obvious choice for many reasons. It is very intuitive. Running a small non-profit comes with many many responsibilities and I prefer not to spend time trying to figure out a platform. The website forms are super awesome and customer support was fast, helpful and accessible. Being able to quickly track my donations is very important to me, and Donorbox is affordable for our organization. Cons We haven't fully tried out the event management tools but I am excited to do so. There seems to be a full array of services available that work together seamlessly. Review Source CA Celine A. President Fund-Raising Used the software for: 2+ years ### "Founder/President" September 16, 2025 5.0 I feel like Donorbox is devoted to meeting the needs of the non-profit organizations by making donation Ed finds available without waiting for the organization to request for the transfer. Pros The donation form is easy to understand and the funds are transferred to the organization’s account on a timely manner. Cons I feel that the fees charged on donations to nonprofit should be lower especially for the small organizations. Review Source CV Cara V. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly Donation Platform" September 16, 2025 5.0 Pros Donorbox is an amazing donation tool! We use the embedded form for donations and love the seamless integration with our CRM. Cons Lots of great features are add-ons, but since we use the free services this is to be expected. No real downsides! Switched from [FormAssembly](https://www.capterra.com/p/144453/FormAssembly/) Mobile integration and updating website. Review Source AS Athalia S. Assistant to the program manager Education Management Used the software for: 6-12 months ### "All the best bits!" September 16, 2025 5.0 Ultimately, I loved the ability to customize your page, ease and function to make donation (Both Stripe and PayPal!), the free cost, low percentage rate charge, and the layout and amount of information they give about your donors - including the ability to leave comments. Pros I looked at a lot of crowding funding platforms before I decided on Donorbox for my fundraiser. It seemed to have the best reviews so I was attracted to the platform for its ethical practices and loved that it had an incredibly low interest rate and because you have some control over editing and the look of your fundraiser's page! Cons It would be nice to have a little more power and ease to customize the look and spread of your Donorbox page. Review Source AN Anne N. Secretary and Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Donorbox is our No1 fundraising partner!" September 17, 2025 5.0 We've been so impressed with Donorbox as our chosen platform for managing donations. Setting it up was incredibly straightforward—we had our donation form live and ready to go in minutes, which is a huge plus when you're busy planning an event. The user interface is intuitive, and we found it very easy to customize our page to match our festival's branding. What really stands out, though, are the fees. Compared to other donation sites we've looked at, the fees Donorbox charges are minimal and very transparent, and connects directly to our Stripe payment account. Donations are sent to our bank almost immediately. The option for UK Taxpayers to GiftAid their donation is a bonus too, and we've found that most of our supporters are happy to do this, which means more of every donation goes directly to supporting the festival and our charitable goals. For any Charity or non-profit organisation looking for a reliable, easy-to-use, and cost-effective donation platform, we highly recommend Donorbox. It's a game-changer for charity fundraising. Pros Setup was incredibly straightforward. The user interface is intuitive, and we found it very easy to customise our page to match our festival's branding. Fees Donorbox charges are minimal and very transparent. Connects directly to our Stripe payment account. Donations are sent to our bank almost immediately. Cons We haven't found any negatives from using Donorbox, everything about it meets our requirements perfectly. Review Source YB Yosef B. Director of Marketing Religious Institutions Used the software for: 6-12 months ### "Streamlined Fundraising with Room for Improvement" September 16, 2025 5.0 Overall, my experience has been positive. Donorbox makes it easy to launch and manage campaigns, and donors consistently comment on how simple the process is. It has helped us grow recurring donations and save time on administrative tasks. While there’s room for improvement in reporting and pricing structure, it’s a reliable and effective fundraising tool. Pros The platform is very user-friendly, both for administrators setting up campaigns and for donors making contributions. The ability to quickly create branded donation forms, integrate with a website, and offer recurring giving options has been a big plus. I also appreciate the integrations with tools like Salesforce and Mailchimp, which help streamline follow-up and donor management. Review Source NR Nick R. preesident Non-Profit Organization Management Used the software for: 2+ years ### "Non Profit Credit Card service" September 17, 2025 4.0 Excellent. They have delivered funds for us for many years. I never did the research into other options but I understand this one works Pros Syncing with bank and Salesforce is critical and donorbox has been flawless. They take donor credit card gifts and put them into the bank and our CRM Cons Complicated to have Stripe and Donorbox required just to get a credit card deposit. I wish there was one service that did it all and clearly showed how we could access the process Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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