# Page 16 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

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Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Donorbox

## Showing most helpful reviews

Showing 376-400 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Aaron L.  
Trading Assistant  
Entertainment  
Used the software for: Less than 6 months

### "Someone who’s new to fundraising"

September 16, 2025

4.0

Overall had fun just building my campaign even though it didn’t work out at the end. But was great experience and got to learn from it

Pros

It’s was sort of easy to setup and the UI seemed easy. I would next plan far ahead before doing the campaign. Overall it was the best on of the fundraiser I have used

Cons

I didn’t get much of donations. Was sad that one of the donations I made through it had taken a bit of service charge, but I don’t mind it

Review Source

BD

Bianca D.  
Director  
Fund-Raising  
Used the software for: Less than 6 months

### "Easy user experience "

September 16, 2025

5.0

My experience has been good. Now my account is set up it is super easy. The user experience is easy as well. I would like to provide more information though.

Pros

It is an easy use platform to navigate having an account and also for donators. The website is trusted so many people do not hesitate to use it .

Cons

The set up was a little bit confusing when I first started. There wasn’t clear instruction how to view it and reviewing the page was awkward

Review Source

TH

Trisha H.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Definitely recommend."

September 16, 2025

5.0

Donorbox definitely helped us raise money for a good cause. We would use them again. Customer support was great.

Pros

The ease for people to donate really made a difference for us. The easier it is for people the more likely they are to donate.

Cons

It's unfortunate that the fees are a bit confusing but they aren't super high. I was a bit unsure why there was a second few but I believe that had to do with the cashout process.

Review Source

NR

Natasha R.  
Director  
Environmental Services  
Used the software for: Less than 6 months

### "A meaningful platform for real impact"

September 16, 2025

5.0

So far so good. I have not yet raised a lot of money but I am hopeful I will very soon to make the change that is needed

Pros

Simple, easy and impactful. For us, small NGOs in Africa, we finally get a platform that can help us fundraise to impact people and planet

Cons

Takes some time to set up but really not a lot of time, so I should say it's not a serious issue to complain about

Review Source

CD

Cleveland D.  
Service Advisor  
Automotive  
Used the software for: Less than 6 months

### "First time user"

September 16, 2025

5.0

Great experience with Donorbox. I was surprised when people actually donated but the fees they charged me to use this was very reasonable

Pros

I loved the ease of using this and the simplicity. I used this to find sponsors for my bass fishing season

Cons

The wait til to cash out. I wanted to spend the money on my fishing jerseys but I had to wait a certain number of days in order to cash it out

Review Source

KG

Kathy G.  
Director of operations  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Donorbox is easy to use"

September 16, 2025

4.0

We get most donations through donorbox and it works well if you can deal with the fee issues that it has.

Pros

Donorbox is very easy to use and allows donors to donate with ease. It integrates well into our website

Cons

I don’t like the fees that donorbox charges. Although they tell the donor that they are covering the fees, in fact we still do not get the whole donation

Review Source

BC

Blair C.  
Candidate  
Political Organization  
Used the software for: Less than 6 months

### "Good deal for accepting donations! "

September 16, 2025

5.0

It was great! I would recommend. I wish there was a QR code or easier way to have a button embedded on your website?

Pros

I enjoyed how easy it was to link PayPal and payment processors. Overall it was a good value to have a legit payment method.

Cons

it was a bit tedious to set up initially and not as easy to Venmo or CashApp and not sure how to add disclaimers

Review Source

AB

Anthony B.  
Finance  
Education Management  
Used the software for: Less than 6 months

### "Easy to use"

September 16, 2025

5.0

Synchronizes easily with bank. This is usually the main pain point of knowing whether a tool would connect.

Pros

Easy to setup. The process was relatively easy to navigate to find what I needed and create campaigns.

Cons

Nothing! There really weren't any roadblocks to achieve what we needed. It provided a nice experience.

Review Source

GB

Greg B.  
Publisher  
Publishing  
Used the software for: Less than 6 months

### "A great way to get donations"

September 16, 2025

5.0

Pros

It's very easy to set up a Donorbox for a personal project that can be used by many. The settings are numerous but in many cases option almost! Very accessible.

Cons

I've only used it for a short time so I don't have any huge cons. It might be nice to have Donorbox promote projects that are using the platform to various audiences.

Review Source

MK

Michael K.  
Professional  
Arts and Crafts  
Used the software for: Less than 6 months

### "Pretty good"

September 16, 2025

3.0

Good overall although haven't used much. It was easy and simple the only time that I have used it to get funds.

Pros

Easy to use and is good for getting donations quickly and easily. Customer support is pretty good too.

Cons

Not really any cons, but can be difficult to navigate sometimes and you don't always get the money you are looking for.

Review Source

DJ

David J.  
Big man  
Real Estate  
Used the software for: I used a free trial

### "Over all a solid option "

September 18, 2025

5.0

A good experience and i would recommend for anyone looking to run a donation or charity event as it is a simple set up

Pros

Easy and effective for colecting donations from a waide area where cash dose not always work as an option

Cons

All prices were listed in USD despite the fackt that i was in canada making it more confusing for the event

Review Source

YE

Yeiner E.  
Administración  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "ay esperanza "

August 1, 2024

5.0

Súper muy bueno y creo que deja una buena experiencia

Pros

Mu gusta por qué era justo lo que buscaba y aquí encontré la solucion

Cons

Creo que no hay nada que no me guste por qué para mí donorbox es muy bueno

Review Source

DL

Darren L.  
CEO  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Decent and Simple"

October 23, 2024

2.0

Pros

The integration with our website was okay and the donation process is decent.

Cons

Overall functionality is lacking compared to competing solutions.

Review Source

RD

RussAhna D.  
Director  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great Service | Would Recommend"

December 12, 2022

4.0

I had a great experience with Donorbox because Donorbox values people and individuals doing work like our organization and it shows in how they operate and how their services work. Set up and implementation were a breeze and the Donorbox representatives emailing me always gave me clear, honest, and direct answers to all inquiries.

Pros

I like its accessibility most. Between the price, the pay options available to donors, the multiple notifications for contributions, and then the fast and friendly customer service, it was definitely a great choice for the needs of our organization.

Cons

I do wish the donor-facing page for individual campaigns would have more styling options. A few more font options and a few more background options would do it for me. I think that wouldn't be too much to change, while still recognizing the service I used was free. Additionally, though I received a quick and thorough response about this from a Donorbox customer service representative, I also wish the information about Paypal and Stripe fees were a little more clear during set up. This wouldn't have changed our choice to go with Donorbox but it would have given us more room to prepare to add this information to our budgeting documents.

Switched from

[GoFundMe](https://www.capterra.com/p/158457/CrowdRise/)

Donorbox was just the simpler and more supportive option.

Review Source

AM

Andrew M.  
Program Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "Donorbox: the best way to receive online donations"

October 16, 2023

5.0

Truly a set it and forget it type of service, after initiall setup, we rarely have to mess with it at all. which frees up my time as the program manager to deal with more issues and not to have to worry about the electronic payments receive. Donorbox is the type of system that just works. We never have errors or issues with the service and we've been happily using it for several years. also it meshes well with most of the bigger CRM type services like salesforce, monkeypod.

Pros

We love how easy to use donorbox is, once we got it setup it just always runs in the background and is always gathering data, which proves invaluable when we apply for grants, and when we try and expand our program. it allows us to very easily display all of our donation metrics. Also it truly is a set it and forget it type of service. We rarely have to perform any maintenance

Cons

We wish that there was a way to export data and have it easily sync with systems that dont have a built in sync up with donorbox. Luckily most of the services we use have a built in option to link up with our donorbox. But for those that don't it can be a little difficult for someone who isn't very tech saavy to pull that data and import it into other databases

Review Source

CG

Cynthia G.  
CEO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Donorbox Cares"

June 6, 2023

5.0

With Donobox, I am able to offer my givers lots of different options. Apple pay was a big thing that other places didn't offer. However, Donorbox rolled that out and solidified our relationship even more!

Pros

I tried a lot of different software, websites, etc, but I always came back to Donorbox. Their ability to make Churches and Nonprofits a part of their company, and not a money grab is my absolute favorite. I fell in love with Donorbox because of their attention to detail to churches and nonprofits. And the very best thing? Churches and nonprofits are not the same for them. There are specific articles and tools for churches that differ from nonprofits-I know because I've been both. And it's not that products aren't available for one or the other, it's that the way everything is structured for each sector makes it really feel like Donorbox cares about who they serve. We are not customers at Donorbox, we are people, businesses, churches, whatever you are, Donorbox will recognize you as that. You are not a customer in their database, and I can't tell you how much I love that.

Cons

I think understanding Donorbox coming from another software can be difficult. It was for me, but once you learn it, you actually enjoy all the customization and giving options. The fees aren't to bad either. I would say the only con for Donorbox is that it doesn't integrate with a lot of church software that I've looked into. But I don't even know if that's a problem because most church software has its own giving platform, so I can't really say it's a real con or not!

Alternatives considered

[Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/)[grplife Church Edition](https://www.capterra.com/p/141545/grplife/)[Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/)[Tithely Church Management](https://www.capterra.com/p/132513/Breeze-ChMS/)

Reason for choosing Donorbox

I used to think that having funds on Donorbox was messy. Not until I ran into other software that was overly complicated and or worked way to slow. I found that the funds actually keep everything neat and structured, organized and easy to pull data from. Other software, despite being built for churches didn't work the way Donorbox did, and that was my preference. I think that the church software were good, but I was so used to Donorbox, the flexibilities and capabilites, I decided to stick with Donorbox.

Switched from

[Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/)

I switched from tithe.ly because I was moving to a Wordpress site. I'm sure tithe.ly could've had some integration, but when I found Donorbox, and it's capabilities, I decided to switch over. Tithe.ly is a well built product, but Donorbox is well crafted. The functionality and ease of use is really why I switched over. I enjoy having different funds, and pop up forms and cute buttons I can put on my pages.

Review Source

AJ

Austin J.  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "No brainer! "

October 28, 2022

5.0

It's been a breath of fresh air. Prior to Donorbox I have used Classy, Salsa and Network for Good. Each have annual fees and yearly contracts, if you move from one of them then your monthly donors don't transfer, lame! Donorbox was made with the nonprofit in mind. It has all the functionality I need and it's easy to customize and manage donors. I wish I would have switched to them earlier.

Pros

\- Best reoccurring giving. - Use of partners that do it better. Unlike other CRMs that try to do it all. Donorbox has API's already set up with Mailchimp and they use Stripe and Paypal. If you have used (and struggled with) Salsa or Network for good then you know the significance of this. Donorbox provides a powerful set of tools where the small nonprofit can thrive and continue focusing on their mission. - No annual cost or contract and low processing fee. - Forms are easy to create and customize.

Cons

You can make the crowdfunding and donation form a Peer-to-peer fundraiser. Which is cool. I think it would be better if I could just create a peer-to-peer form and be able to customize it a little bit more. Still functional but I bet it could improve.

Reason for choosing Donorbox

Cost, features and customer service.

Switched from

[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/)

Network for good seems good on the surface and those salesman can deliver a good presentation. It wasn't until a month into the contract that I started to see all of the flaws and when I would suggest edits to the developers, nothing ever happened. I used them for two years. Stagnate, stuck in the early 2000s. There were three major reasons I switched. I'll only share one of those reasons; with NFG, when a donor signs up to give monthly it gives them the option to select how long (ex. 6 months, 1 year, forever ...). Even though it is easy to cancel a reoccurring donation, "forever" is a serious word so everyone selects a different option. Then their payment processor isn't smart so when a CC expires or when the billing address changes then the reoccurring donation stops. So lame and unnecessary (built for the donor not the nonprofit). I found myself doing a lot of work just to get donors to sign back up. With the correct technology, thank you Donorbox, this isn't a struggle. Contract and annual fee was a big turn off. Salsa: Contract and annual fee can be a killer. Salsa has some cool tools. I ultimately switched from Salsa because I lost a $15,000 online donation from someone in Hong Kong. Their payment processor wouldn't allow it in that area. The donor got sketched out. Gone. Lame.

Review Source

KA

Kathy A.  
Founder & CEO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "An outstanding, creative and easy platform to grow funding, donors and engagement! "

July 10, 2022

5.0

Do the fox gave me an easy, fast, creative solution to setting up online donations quickly and easily, managing my donors, giving great ways and tools to grow my donors and revenue, give great tools to expand online reach, give great ideas about peer to peer fundraising, and overall how to grow and expand my online revenue, campaigns, and engagement so I can have maximum impact

Pros

It’s so easy to set up what is otherwise a complex set of functions to engage donors, engage your audience, manage campaigns, set up all types of giving options, and give you lots of great ideas at the same time to keep growing and engaging!

Cons

Keep more videos on how to keep growing and engaging online company! Keep the customer support as fast and knowledgeable as it currently is!

Alternatives considered

[Funraise](https://www.capterra.com/p/154623/Funraise/)

Reason for choosing Donorbox

Slow to respond to initial inquiry, more difficult and clumsy to set up, not as professional looking, not as clear as to how to integrate into existing web site

Review Source

Jennifer B.  
Donor Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Proven results "

December 7, 2022

5.0

Pros

Ease of creating campaign pages. donor managementeasy to pull reportsrecurring donation portal is super helpful set upflow of site is easyvery responsive support team.QR CODES had expanded our ability to fundraise onlineSaw a huge jump in online gifts since starting with donorbox!Saved on employee time and headaches!

Cons

After donation page should be HTLM editable to allow for creative control. Ability to deploy a thank you video through the donor management system, that would then update through Salesforce (maybe by creating a link to the video?). That would be a big benefit.

Reason for choosing Donorbox

Value added products and value for the price!

Review Source

ZM

Zina M.  
Project Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highly Recommend!"

September 14, 2023

5.0

I really love this app. It is so easy to use, and you can run multiple campaigns simultaneously.

Pros

Ease of use. Ability to run multiple campaigns at the same time. The ability to fully customize what information you want to collect and donor levels, also that you can put descriptions next to donation levels. For example, if you are fund raiser for a particular item, say a backpack, you cam say $20 - 1 backpack, $40 - 2 backpacks, etc.

Cons

Customer service can only be accessed through email, but they are very good about getting back to you.

Reason for choosing Donorbox

It was able to accommodate various campaign needs that I had.

Review Source

Zach B.  
Web Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "NGO Donation Platform"

April 8, 2021

5.0

It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.

Pros

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

Cons

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

Alternatives considered

[Funraise](https://www.capterra.com/p/154623/Funraise/)

Reason for choosing Donorbox

Pricing at the time.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Ruth S.  
President/Board Chair  
Non-Profit Organization Management  
Used the software for: 2+ years

### "If you are starting a small nonprofit, Donorbox is essential."

December 30, 2021

5.0

Pros

I find that Donorbox is very easy to use, and has a lot of great features. In fact, they seem to be adding new, very useful features all the time. Like Text to donate and peer-to-peer fundraising. I can't say I have taken advantage of everything, but it is nice to know that these features are there.

Cons

Sometimes they have made changes to the interface and it has taken me a while to see how to do things with the new interface. I think they have done a better job lately of communicating the changes, though.

Review Source

BS

Birungi S.  
Director  
Mental Health Care  
Used the software for: 1-2 years

### "Director"

August 22, 2023

5.0

It's good with donorbox if have a business

Pros

I haven't got a business started a business yet I'm specialising with on profit organization.

Cons

I have not started but have a desire to start a saloon

Review Source

RP

Rudy P.  
Director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Donorbox is great for our small non-profit"

September 3, 2022

5.0

Outstanding; I get much better than I deserve with Donorbox.

Pros

I like how easy it is to set up forms. I am happy with their rates. I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities!

Cons

Donorbox does all I want it to; I'm sure it does other cool things, but I don't need those things and I'm very happy with the service.

Review Source

DB

Davide B.  
Manager  
Newspapers  
Used the software for: 6-12 months

### "Great product, easy and very fairly priced"

July 14, 2022

4.0

I’m really satisfied to have a reliable and at the same time easy to operate platform, especially since there are no flat fees but only a variable one on the donations gathered, which is really fair. Mobile friendliness and many payment options make it a really solid choice

Pros

It’s been very easy to register, set up and deploy a form to gather donations on my website, really a child’s play but at the same time quite configurable, reliable and mobile-friendly

Cons

Not a real con since it’s almost the same as other similar apps, but the embeds load a lot of external JS and CSS that has a little impact on your page speed, albeit small and tweakable to perform even better

Review Source

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