# Page 17 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

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Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Donorbox

## Showing most helpful reviews

Showing 401-425 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Maya C.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Love it and so glad to no longer have 7 different options for asking donations!"

September 4, 2022

5.0

Very customer service oriented. I really love working with DB. They just need to polish a few things before rolling out anything new and test it out. They usually fix whatever I inquire about, but I'm sad that the event and CRM software isn't up and running. So I'm still dependent on other programs.

Pros

Tax letters/receipts that are sent out immediately.

Cons

I wish their event features were on the level of eventbrite. I was so excited when they rolled out the events platform only to discover it just doesn't have the reporting and functions we need. I still have to use Eventbrite.

Alternatives considered

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

Reason for choosing Donorbox

Donorbox was superior.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Paypal has terrible reporting. I didn't have addresses, and it was hard to track monthly donors.

Review Source

JM

James M.  
Technical Director  
Broadcast Media  
Used the software for: 6-12 months

### "Useful Tool, Could Use Some Improvement "

September 16, 2023

4.0

Im glad i chose it and we will continue to use it but I hope they will continue to refine the important features. The extremely qualified customer service department is super helpful, and able to operate by email which is important to me as I am hard of hearing.

Pros

Its very easy to establish and distribute a fundraiser, and the html codes are user friendly even to a novice. The customer support by email is superb.

Cons

Many features are buried in menus, there are not enough customization options, the banking and payment aspect is a bit muddy.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)[Meta for Business](https://www.capterra.com/p/213257/Facebook/)[Venmo](https://www.capterra.com/p/222572/Venmo-/)

Reason for choosing Donorbox

these others have serious glitches and meta refuses after years and much correspondence to add us to their nonprofit list so we need to go with a company that supports small nonprofits if only through functionality and communication.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

research told us donor box might be better for nonprofits

Review Source

VR

Verified Reviewer  
Business Analyst and Technical & SEO Content Writer  
Computer Software  
Used the software for: 6-12 months

### "Donor box review "

November 3, 2018

5.0

Even if text-to-give is not yet an option, I'd still recommend Donorbox over other donation systems. It's rare, from my research, to get this much of functionality, simplicity, safety, and speed for so little financial investment.

Pros

Really appreciate that Donorbox is so simple to use and so affordable. It's very helpful to have the option of suggested donation amounts as well - since starting to suggest amounts to our donors we've noticed an increase in donations! Really value the integrations with Salesforce and Mailchimp as well. This has allowed us greater functionality while keeping the cost of a donation system low.

Cons

There are many great things about Donorbox that I thoroughly enjoy. However, a built-in text-to-give technology would really take it to the next level.

Review Source

Response from Donorbox

November 29, 2018

Thank you so much for your kind words! It¿s always great to hear that we¿ve helping our customers be more productive and successful. You¿ll be happy to know that we¿ve actually already started plans for a text-to-give feature. As soon as it¿s ready, we¿ll be sure to let you know. We¿re always working to make Donorbox better, so your feedback is really helpful and much appreciated. If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.

ES

Erin S.  
President/CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highly recommend"

April 8, 2020

5.0

Pros

Easy for users to pay and checkout, easy to use on the administrative side. We like the ability to customize each campaign, the donation meters, and the ease of downloading lists of donors. It's been particularly helpful for peer-to-peer fundraising: we set up a campaign for each fundraiser, making it possible to customize each fundraiser's goal, donation increments, colors, thank-you notes, everything. It's been a great addition to our website and one we're happy to recommend.

Cons

No issues or complaints. Easy to use, easy to implement.

Switched from

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

We use Squarespace for our website and enjoy most of its features. However, its website donation feature did not give us as much customization or as much information about our donors.

Review Source

Response from Donorbox

April 23, 2020

Hi Erin! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

LW

Lauren W.  
Global Giving Database Manger  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorbox's Customer Service Sets Them Apart"

July 24, 2019

5.0

Overall, I would definitely recommend this product. Donorbox has helped my organization raise lots of money with their simple and easy to use platform.

Pros

Donorbox is a newer, free platform for allowing donors of your nonprofit to make a gift to your organization. By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour. They then work quickly with you to solve whatever problem you're having. They have sent out surveys to clients and asked what features we would like to see added.

Cons

Donorbox has a login system for recurring donors, but none for donors who make a single gift or are regular givers. It would be great if that feature was included, as other companies that offer this type of service have. It would allow my organization to be more efficient and timely in other things we have to do.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

BS

Bonita S.  
Webmaster  
Computer Software  
Used the software for: Less than 6 months

### "Excellent Customer Support"

December 18, 2021

4.0

Donorbox requires only a little learning to get the backend interface. It displays a beautiful donation box on the website, and it doesn't charge for features that other programs do. For a nonprofit, I think Donorbox is the best possible choice!

Pros

It was easy to set up. One glitch at the beginning that was dealt with in record time as soon as support was notified. It has been stable ever since. The organization had some questions about the way the fees work, and support went above and beyond to explain the fees and to suggest a way our nonprofit could apply for a discount with PayPal and save on fees.

Cons

I wasn't happy about the glitch that occurred that stopped the donor boxes from displaying properly on the website when I first set them up. They worked, and then, they didn't, and our account was not recognised in the system. However, as soon as it was brought to Donorbox tech support's attention, it was rectified, and the problem has never recurred. Hiccups happen, and since it has been stable ever since, I consider that a minor issue.

Reason for choosing Donorbox

Donorbox was easy to set up and offers more features for free than the other plugin.

Review Source

MD

Mridul D.  
Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Save the my information and communication "

April 17, 2022

5.0

Donorbox is a faithful fundraising platfom which is most benefited to our NGO

Pros

Yes esy to excess for received donation and better communication for my project funding support. So I would like like to proper benefitted to our NGO

Cons

I am not a software expert. But I can feel that if this software may be failed to provide facilities then alternative software may be used.

Reason for choosing Donorbox

We are deprived from other big or top NGO or funding agencies. So We think that Donorbox is most helpful for us

Review Source

RG

Rachel G.  
Donor Data Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Kind Staff and Robust Features"

December 1, 2020

5.0

Fantastic, I've worked with 3 other donation platforms and this one is by far the best value, best experience for me as an admin, and best experience for our donors.

Pros

The staff at Donorbox are the kindest customer support folks I've ever worked with. Through learning the platform, migrating recurring donors from other platforms into Donorbox, and setting up an integration with our Salesforce account they have been helpful, patient, and simply pleasant to work with. Further, I appreciate that as Donorbox adds new features (such as crowdfunding) they don't put them behind a paywall.

Cons

I know my marketing coworkers wish some of the design features gave us more customization.

Switched from

[iATS](https://www.capterra.com/p/210471/iATS/)

We had donations coming in from multiple platforms, and the backend was difficult for staff to manage. Also, we wanted a platform that a donor portal for our recurring donors as well as one that integrated with Salesforce.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

MC

Maisie C.  
Development Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Works fine but be prepared to pay extra for integrations"

September 11, 2023

4.0

Pros

It is easy to use and set up. Lots of option for integrations. Chat support is usually quite helpful and responds quickly.

Cons

Donorbox's functionality is just fine. To get a great experience out of it, you will have to set up a few integrations that have their own monthly costs. Donorbox recently lost their contact with 360MatchPro and did not notify users, which was frustrating. Setting up field mapping to Salesforce has been challenging and Support has not been helpful.

Review Source

VR

Verified Reviewer  
Legal advocate  
Law Practice  
Used the software for: 1-2 years

### "Useful to receive recurring donations"

September 2, 2023

4.0

Mostly positive but not seamless.

Pros

Donorbox is preferable to other crowdfunding platforms in that it allows for recurring donations. This has been very helpful in sustaining fundraising efforts.

Cons

The user functionality is a little hard to navigate, and fees combined with payment processing still can be quite high.

Review Source

VR

Verified Reviewer  
Creative Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product!"

December 8, 2020

5.0

Our online donations have increased since using it. I love DonorBox.

Pros

\-Pricing -Easy to set up donation forms -Mobile responsive, makes it easy to give -Apple Pay, Google Pay, PayPal, round up donations -So many nice features!

Cons

It doesn't integrate with other things that we would like it to, so integrations are a little limited.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your awesome review of Donorbox! We're thrilled that you've enjoyed your experience with us and we appreciate your feedback! If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

EC

Elizabeth C.  
Development Manager  
Media Production  
Used the software for: 6-12 months

### "Game Changer"

November 20, 2019

5.0

Integration with Salesforce NPSP, Pardot, and Wordpress - after a small learning curve, it's all seamless.

Pros

I can't say enough good things about Donorbox. We were struggling to sync our data to Salesforce and manage recurring donors in prior systems. It was time consuming and inaccurate. We implemented Donorbox and bam - it just works. Their support is responsive. The integration is excellent. The interface is easy. Our recurring donors can manage their own profiles. It's been such a good fit that I recommended it to another client and helped them implement it. I don't usually write reviews but I had to do it here - it's just excellent and if it ever goes away I will cry.

Cons

There's a learning curve. But it's small, and worth learning for our purposes.

Alternatives considered

[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)

Reason for choosing Donorbox

Donorbox had the best integration options

Review Source

Response from Donorbox

April 22, 2020

Hi Elizabeth! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

JH

Jeffrey H.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to Use"

August 31, 2023

5.0

We've had great success with customer service answering our questions and solving any issues.

Pros

Once we were set up, it was easy to use. We like the option to send out yearly receipts in a couple of steps. We also like to option to add offline donations.

Cons

Nothing to improve on. Your services is what we like and look forward to using each month.

Review Source

JA

Jacque A.  
Founder  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Best Choice| Best Price | Easy to Use"

April 10, 2022

5.0

Pros

As a nonprofit, DonorBox is the best choice for my organization. It checked all the boxes and makes my accepting donations, designing the donor form, providing auto-generated receipts, and record keeping, a seamless process. As a start-up, this frees up so much time to devote to running the programs.

Cons

No issues at all so this far. Donorbox offers other features I will incorporate in the near future as we grow.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)[Venmo](https://www.capterra.com/p/222572/Venmo-/)

Reason for choosing Donorbox

Donorbox allows me to use Stripe, PayPal, and Venmo at the same time, which ultimately gives my donors more options to give.

Review Source

RN

Rowan N.  
Marketing Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent option for non-profits to raise funds and manage donors and members"

December 8, 2022

5.0

We are a small volunteer animal rescue charity based in the south of France. We needed a straightforward way to manage our membership programmes and also ad hoc fundraising campaigns by us and our supporters. Donorbox fits the bill perfectly, and I would thoroughly recommend it to similar organisations.

Pros

The ease of setting up, visual simplicity and ease of use, particularly on mobile was what initially attracted me. Also, the flexibility over cost, and how payment can be passed to donor and be adapted according to the campaign.The more I use it, the more I appreciate it's powerful reporting, ability to segment supporters and the fact it can be integrated into other packages like Zapit.We have also just started campaigns, both set up by ourselves, and also on behalf of our supporters. We can give the fundraiser access just to their campaign, so they can post update stories.

Cons

Very few cons we have come across, just a few functionality that we had previously or decided it would be useful, for example, having honorary members (currently there is a $1 minimum fee for members). But in the grand scheme of things, this is very minor. And the response came back quickly that they thought a useful function and would consider it :)

Reason for choosing Donorbox

The programme we looked at was a membership programme, which was free for fewer than about 200 members, but increased exponentially for higher number. We are ultimately looking at hundreds of members, so this would not be suitable.

Review Source

James B.  
Digital Media Specialist  
  
Used the software for: 1-2 years

### "Donorbox is a great starter donation software that takes minutes to get running."

July 13, 2018

4.0

Pros

Donorbox is simple and intuitive with great instructions to help get setup. One of my favorite things about Donorbox is that I'm able to keep donors on the site, through an embedded Donorbox form. I don't need to send them to a landing page off-site. That's a big deal and keeps donors comfortable finishing the process of giving.

Cons

Donorbox is still maturing and some features that I think ought to be built-in, they charge for. Like integrating with an integration software... I have worked with multiple other softwares that simply allow integration, and none of them charge, including other donation platforms.

Review Source

Response from Donorbox

October 15, 2018

Thanks for taking the time to review Donorbox on Capterra! We truly appreciate your honest feedback. Since we aim to keep our fees as low as possible, we only charge when absolutely necessary. We are, in fact, working on building features so that some integrations won¿t be necessary any more. It will be built into Donorbox. We¿ll be sure to keep you updated with our progress. We've also recently launched our API and Zapier integration that lets connect with any number of other platforms. You can check that out here - https://donorbox.org/nonprofit-blog/blog-announcing-integration-zapier

NE

Nathaniel E.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect For My Nonprofit"

April 25, 2022

5.0

They have been a great partner for nonprofit. Our donation page looks professional and sending out tax receipts at the end of the year is as easy as it gets. I recommend them to other nonprofits.

Pros

\- Charge very minimal and fair fees for my nonprofit which really helps. - Responsive and helpful customer service. - Easy integration and looks good on our website.

Cons

\- Have to download a csv and navigate Excel to track specific fundraising goals.

Review Source

VP

Vicki P.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great software and Excellent customoer Support"

July 1, 2023

5.0

Pros

Easy to find information about donors and create campaigns

Cons

There is nothing that I can think of at the moment

Reason for choosing Donorbox

pricing and ease of use

Review Source

MA

Marty A.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Terrific fundraising tool"

May 4, 2023

5.0

Donorbox tracks donor info that we have to report, and that saves HOURS. If we took donations directly we'd have to keep that database by hand, risking compliance problems and adding a bunch more work.Website integration is very easy.

Pros

Simplifies setting up a donation campaign and tracking donor information.

Cons

Very little to complain about, but it would be nice if there were an easy way to tabulate net receipts--donations minus fees--for a campaign. Would also like a cheaper way to do in-person cashless donations, keeping in mind that we have extremely stringent donor reporting requirements (have to track name, address, employer, and occupation for each),More options for payment method--particularly Venmo--would be nice.

Reason for choosing Donorbox

Ease of use, well-proven and debugged application, reasonable cost.

Review Source

RB

Rebekah B.  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Why I Choose DonorBox"

June 30, 2023

5.0

DonorBox is great. They have incredible features that high-paying donor management systems do not have. Their staff is excellent and their prices are genuinely affordable (Like FREE). If I want more integrations, I can pay to have them added. I love that I don't have to pay for tools I really don't use.

Pros

\- Links with Stripe- Links with PayPal- Embeds campaigns onto my website- Has track of Donor Moments (Was a major selling point for me)- No Contract

Cons

\- It's a little hard to customize the campaign page- Importing Donors requires me to contact the support team

Switched from

[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)

No contract, low to no fees, I can add integrations if I want them. I'm not paying lots of money for something I won't use.

Review Source

AW

Abigail W.  
actor  
Performing Arts  
Used the software for: 6-12 months

### "Easy and Effective"

October 22, 2019

5.0

The non-profit theater company I volunteer for did not have a good way to solicit small donations from members of the community, so I searched to find software that we could link to the company's website. Once I found Donorbox, I was able to set up an account with Stripe, set up our donation page, and then launch the site with the Donate button. We put a Donate link in our email newsletters, and have been receiving a steady stream of small (and sometimes not so small) donations. Though there are a couple of steps to the process (all clearly outlined by Dropbox), it took only a little while to link up all the back end stuff. Now, my colleagues are thrilled and amazed to watch the donations pour in.

Pros

I am not a web designer, I am a civilian. I volunteered to set up a donation button for the website of a theater company of senior citizens. It may be the greatest compliment of all to say Donorbox can be used effectively by people who are baffled by the internet. I don't think I can elaborate enough on why this software is simply the best. The instructions are clear and simple; everything works on all browsers; the interfaces are crisp and easy to understand. I have no trouble finding stuff on the dashboard. I can easily administer our team. When a donation comes in, the emails goes quickly to everyone that I've designated, so that the donors can be thanked.

Cons

I can't come up with anything; everything works.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

VR

Verified Reviewer  
Donor and Communications Coordinator  
Fund-Raising  
Used the software for: 2+ years

### "A great platform for accepting donations"

August 18, 2021

4.0

We used Donorbox for our online giving program for several years, and it was a fantastic platform. It's easy to use, both from an administration angle and for donors, and the support team are fantastic.

Pros

I love how customisable Donorbox is, and the donation forms especially. We used an embedded Donorbox form on our nonprofit's donate page for several years, and it worked flawlessly. It also integrates well with Zapier, which has been a lifesaver.

Cons

We eventually switched to another platform because of the fee that Donorbox charges per donation. While it's low - especially compared to many competitors - we found an alternative that was completely free. We still love Donorbox though, and have retained some regular donations on the platform.

Review Source

TB

Traci B.  
Treasurer  
Political Organization  
Used the software for: Less than 6 months

### "Fast deployment!"

March 31, 2023

5.0

Donorbox enabled the organization to quickly accept online donor contributions.

Pros

The ability to add questions on donor form to capture required donor information for campaign finance reporting, the goal meter, and ease of integrating with website. I used Donorbox once before last year and had some memory of how it worked. I was able to get the organization setup to accept donations online in 2 days. Support staff responding promptly to inquiries by directing me to available resources.

Cons

Adding questions wasn't intuitive, it took trial and error. Also, as the organizations treasurer and not a website developer, deciding on how best to integrate with the organization's website was confusing. I had to get the process up and running very quickly so admit I didn't spend alot of time exploring Donorbox user resources. It would be helpful if there was Donorbox for Dummies for people, like myself, not on social media, not a website developer, and new to fundraising to get the big picture of how various products are integrated and for what purpose. Thank you.

Reason for choosing Donorbox

I was familiar with Donorbox and had to act quickly so didn't have the luxury of time to shop around.

Review Source

BR

Brett R.  
Founder/Vlogger  
Media Production  
Used the software for: 2+ years

### "I Need Help. Customer Service at Donorbox is On It!"

December 2, 2021

5.0

Donorbox came highly recommended to me and because of the simplicity of use, and great customer service, I will continue to recommend this software for years to come.

Pros

I absolutely love the Donorbox customer service. I have been a user for years now and don't have problems with the software, my problems come from our customers needing answers for their questions about their donations, my fundraising, etc. If I'm not sure how to answer my customers and donors, time and time again I have reached out to customer service at Donorbox and they have been on it with helpful help and quick solutions. I also love just how simple everything is laid out and at my fingertips. Thank you, guys. We are big fans!

Cons

So far, and it's been years, we are nothing but pleased all the way around.

Review Source

suryad P.  
Digital Marketing  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Best Fundraising Software "

November 3, 2018

5.0

Initially, we were sceptical of investing into a donation system, even affordable one, since we're looking for ways to save on all fronts. We thought we could just use PayPal. However, only when we switched to Donorbox we saw all the benefits of a donation system (i.e. the ongoing support, the variety of payment options, the suggested donation amounts etc.). Really recommend trying it out and seeing for yourself!

Pros

We have an international presence and also partner with a lot of companies so it's great to be able to accept company donations, accept multiple currencies and customize the donation forms in many different languages. It offers tons of features for a fraction of the price!

Cons

Although Donorbox offers the Salesforce integration, it'd be great if the Donorbox dashboard could be a bit more detailed and functional.

Review Source

Response from Donorbox

November 29, 2018

We¿re so glad that you¿re enjoying Donorbox. It¿s always great to hear that we¿ve helping our customers be more productive and successful. Thank you for your feedback regarding our dashboard. We¿ll definitely take this to the drawing board and see how we can improve. If you have any specific capabilities that you¿d like to see on our dashboard, please feel free to let us know about them. We wish you all the best with your fundraising efforts.

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