# Page 18 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

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Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Donorbox

## Showing most helpful reviews

Showing 426-450 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Damon N.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "If you have donors, you need Donorbox"

April 6, 2020

5.0

I use Donorbox on all the non-profit websites that I manage. I encourage everyone who collects donations to check it out.

Pros

The dashboard is easy to navigate and setup, even for the non-technical among us. The included code snippets make adding donation buttons to your website quickly. I've been using Donorbox since 2016 and always recommend them to all my clients.

Cons

There is not much to not like about Donorbox. I've not encountered any issue that was not resolved in shorty order. The customer service is outstanding.

Review Source

Response from Donorbox

April 23, 2020

Hi Damon! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

JD

Josephine D.  
Church Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "A very helpful product, but a little tricky to set up if you want some control over options"

June 25, 2020

4.0

Overall it was good, although it took much longer than I had expected. The website for Getting-started-with-Donorbox was extremely helpful and took you through the steps. But later, to modify information, it wasn't clear where that data was kept - Donorbox vs Stripe. Having to define my business and name an Executive Person was complex - and loading a .pdf for a utility bill kept failing (I had to make it a .jpg!).

Pros

For the user, the product is very easy to use, and it was up and running quite quickly. We began to receive donations quickly. Excellent! Creating Embed Code for us was extremely helpful. It was pretty well designed for ease of setting up.

Cons

Being from a computer background, but also a user in this case, I found the details about how information is used to be inadequately described. Specifically ... how the different e-mail fields will be used. Our main email is the church's, but we wanted finances and donation information to be to a separate e-mail address (for confidentiality purposes). In the end, this didn't work out. The boundaries between Donorbox and Stripe weren't clearly defined to me. The fee structure (Stripe and Donorbox) was not very clear in the end - what the rates were and who charged what.

Reason for choosing Donorbox

The fees were the least, and it was a secure platform. And there are no Donorbox fees charged if the monthly donations received are less than 1,000USD. And it seemed to be straightforward to set up (though the practicality was a bit more difficult).

Review Source

Response from Donorbox

July 30, 2020

Hi, Josephine! Thank you so much for your review of Donorbox! We really appreciate your feedback. I'm afraid that we don't have much control over Stripe's signup requirements for uploading documentation, but our team will certainly look at how we improve our documentation to be more helpful. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

RA

Rosalind A.  
Head Shoulders Knees and Toes  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Fulfilled our specific need and way exceeded expectations"

June 25, 2020

5.0

Excellent. Donorbox enabled us to share yoga education with people all over the world who wouldn't have had fair access to it based on their local economies unless we'd used the donation model.

Pros

Easy to use, enables people to pay what they can afford, which is the way of the future in this time of inequality. I loved all the options and especially being able to customise the reciept email, include images, and send login details (so basically using this donation software as a "pay what you can afford" plugin). Quick, friendly responses to questions and sounded like real people not robotic people.

Cons

I'd love if it could automatically export .csv data to squarespace email campaigns but i appreciate that's pretty niche. It can however do it with mailchimp. As it is i do it manually once a month.

Reason for choosing Donorbox

Because you can't customise the receipt email to send the login details with squarespace donations, so it doesn't work for a "by donation" product. Alternatively, the commerce features do not allow for a variable price. So we fell through a gap in the functionality of squarespace. And actually, I think donorbox works out cheaper than squarespace donate anyway.

Review Source

Response from Donorbox

July 30, 2020

Hi, Rosalind! Thank you so much for your review of Donorbox! We're always looking for ways to improve our integrations with other platforms, so we really appreciate your feedback. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

GJ

Gerben J.  
Chairman  
Religious Institutions  
Used the software for: 2+ years

### "Donorbox: the right choice for nonprofits"

September 2, 2020

5.0

We really enjoy using Donorbox for fund raising. The support is very good. Each question we had was answered very swift. Great product and a great team. Recommended!

Pros

This products is very easy to implement. We've got it ready in a few hours. It is easy to use, adjustable to your specific requirements. Connected to Stripe Payments nonprofit as we are can get a deduction of fees which makes it more attractive. We have integrated it in our Weebly website as our own page so people do not even notice we use Donorbox. It has all the features we need as a nonprofit trust and even more than we use.

Cons

One thing we would really like to see as a new feature: the possibility to have check boxes for choosing goals and give visitors the option to give money for each goal. Currently a visitor can only pick one goal and donate for that goal.

Review Source

Response from Donorbox

October 27, 2020

Hi, Gerben! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We've taken note of your suggestions for more functionality around goals - thank you for that! If you ever need our help or have any ideas on other features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Tey Mariana S.  
Founder and Director  
Museums and Institutions  
Used the software for: 2+ years

### "Donorbox success for our international nonprofit"

May 6, 2023

5.0

Pros

Fair priceGreat customer serviceEasy to useWorks well for our museum based in MexicoGood tracking of donations

Cons

So far, we have not encountered any cons about Donorbox.

Review Source

JW

Jesse W.  
Executive Director & Station Manager  
Broadcast Media  
Used the software for: 2+ years

### "Donorbox is great."

April 7, 2023

5.0

Great.

Pros

I just love that it's easy to use, and that it reminds donors of their lapsed donation. It's wonderful.

Cons

I wish there was some more customization for the metering for tracking campaigns! I want to track total donors, total monthly donors, etc. Having different meters in one campaign would be great as we often have multiple goals. Hit the donation goal, while ALSO increasing our monthly donations.

Review Source

RM

Robert M.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Well suited for nonprofits"

January 27, 2023

5.0

Pros

We like the ability to easily set up campaigns as needed. Everything is within the customer’s control. The feature to email annual donation letters for tax purposes is invaluable. Hours of tedious work was avoided eith a literal click of a button.

Cons

We would like the ability to record in-kind donations so that it can be included in our annual reporting.

Review Source

HV

Hanne V.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorbox for nonprofit review"

July 8, 2022

5.0

Pros

With one button people can donate with multiple methods (bank transfer, credit card, PayPal). It's easy to make campaigns and to have a good overview of donations. Very low cost to use.

Cons

So far there is nothing I don't like about Donorbox

Review Source

GO

Gabriel O.  
Incorporated Trustee Chairman  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Management review"

September 15, 2022

4.0

Donorbox is a reliable platform to raise funds for non profit organization

Pros

It is easy to use donorbox software for nonprofit organization to fundraising nationally and internationally

Cons

It educated peoples on how to make use of software for donorbox to fundraising nationally and internationally

Review Source

GB

Gina B.  
Fundraiser  
Fund-Raising  
Used the software for: 2+ years

### "GVCF review"

April 2, 2023

5.0

Brilliant

Pros

Really easy to add to the website and use.

Cons

Nothing as it works very well, we have no complaints at all

Review Source

CW

Chris W.  
Volunteer Systems Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A great solution for non-profits"

August 25, 2022

5.0

Multiple campaigns with unique interfaces for a truly personal feel when donating to a particular person's effort enable tracking of competitive campaigns which are all a part of one larger fundraising effort.

Pros

Donorbox can be used directly or as accessed through our website. The implementation was a piece of cake thanks to the superb support and great documentation. I just love that approximately 80% of our donors covered the reasonable fees themselves instead of passing the cost on to the charity.

Cons

Nothing, the interface was easy to set-up and easy to use in monitoring donations for many separate campaigns.

Review Source

PR

Patricia R.  
Education Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Probably good for big nonprofits - not us"

February 6, 2024

4.0

I was happy enough at first. But, like seems to be the trend, the software has become increasingly complicated and expensive. I do not want to pay for lots of bells and whistles I don't use. I am not impressed with shiny new irrelevant features.

Pros

Donors recognize the name. That is big, especially for my donor base.

Cons

Over the years, the cost has risen and managing Donorbox has become more annoying.

Review Source

MB

Mary B.  
Executive Director  
Environmental Services  
Used the software for: 1-2 years

### "Sound Salmon Solutions likes Donor Box"

July 31, 2023

5.0

Excellen

Pros

the Support is excellent and very quick to respond

Cons

I do not know of any cons or negatives about Donorbox

Review Source

DS

David S.  
IT and Marketing  
Fund-Raising  
Used the software for: 6-12 months

### "Trustworthy and simple"

June 29, 2020

5.0

DonorBox has been instrumental in increasing our fundraising donor base and cash flow.

Pros

It was easy to set up and is trusted by our customer base.

Cons

I really haven't found a downside. There was a learning curve setting things up but it wasn't insurmountable. We have multiple forms now.

Reason for choosing Donorbox

Because first, DonorBox came so highly recommended. Then, when our monthly revenue was below a certain amount there was no charge for the DonorBox services.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

DonorBox is much less cumbersome and easier to use. PayPal doesn't allow automatic deductions.

Review Source

Response from Donorbox

July 30, 2020

Hi, David! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

EK

Emily K.  
Administrative Assistant  
Religious Institutions  
Used the software for: Less than 6 months

### "Donorbox Review"

October 27, 2022

5.0

I appreciate the clean looking form and the results we have achieved so far. I recommend using Donorbox!

Pros

I like the price and the quick set-up. It is very easy to set up and use.

Cons

I did have trouble getting my embeddable code formatted in the way I liked it. Donorbox employees responded quickly, but it would be helpful if code formatting documents (like the ones already written) could be requested based on the website host.

Alternatives considered

[iDonate](https://www.capterra.com/p/143347/iDonate/)[Snowball](https://www.capterra.com/p/151183/Pay/)

Reason for choosing Donorbox

Price, formatting, function

Review Source

Ruben Isaac F.  
Partnerships and Fundraising Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "We use it faithfully "

April 20, 2022

5.0

Pros

Easy to use interface and cost transparency

Cons

Interface feels a bit outdated, could be modernised

Review Source

Sayla K.  
Chairperson and Joint Operations Manger  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "We recommend Donorbox"

April 8, 2020

5.0

Pros

The best things we found about Donorbox were its ease of use and low rates.

Cons

We don't have anything we liked least about the product.

Reason for choosing Donorbox

Best rates and ease of use.

Review Source

Response from Donorbox

April 23, 2020

Hi Sayla! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

MV

Margene V.  
Treasurer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Donorbox has a new fan!"

June 24, 2023

5.0

Exceptional.

Pros

The user journey to start donorbox was very well done. The YouTube videos, the Friday live training and the curated email messages as I began the journey. I felt very supported.

Cons

Nothing so far. I’ve been so impressed.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Donorbox

The reviews I read.

Review Source

KM

Karen M.  
Operations/Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Somewhat Intuitive Set-up But Great Customer Service"

December 15, 2021

5.0

Very positive. Customer service is responsive and solution-oriented.

Pros

Functionality as an administrator, customer service is incredibly knowledgable.

Cons

Limitations to customizing the donor experience

Review Source

NJ

Nicholas J.  
Owner of non profit  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Perfect for non profit "

November 18, 2022

5.0

Overall donor box is easy to use and is Perfect for accepting donations for my non profit business. I am very happy I chose donor box

Pros

Donor box is easy to maneuver around and learn quickly. Everything has its place. I loved the automatic email receipt it sends to my customers.

Cons

Possibly a few too many options or words are similar to others so it take a minute to learn where everything is but it’s not bad once you learn it

Review Source

ED

Emily D.  
Director of Program Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User Friendly Software"

April 7, 2020

5.0

I appreciate how easy it is to work with Donorbox and that they genuinely care about their customers.

Pros

I appreciate that I can log in easily to check on donor accounts. The setup is user friendly and easy to make changes to.

Cons

I can't think of any cons at this time because Donorbox has served us well for what we need and we have not had problems that I am aware of.

Review Source

Response from Donorbox

April 23, 2020

Hi Emily Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

AS

Anj S.  
Centre Administrator  
Veterinary  
Used the software for: 1-2 years

### "Great Customer Service"

June 26, 2020

5.0

Great, a good platform to bring in regular and one off donations to our wildlife charity. Compared to other similar platforms the fees are just about the cheapest, and most of our donors opt to pay these for us.

Pros

I have been the administrator of our Donorbox account for over a year and whenever I need help I have had a reply the same day, and my queries have all been solved. I have spoken to \[SENSITIVE CONTENT HIDDEN\] several times and always sorts everything out for me.

Cons

I can't think of any cons

Reason for choosing Donorbox

Fees. But pleased with overall service.

Review Source

Response from Donorbox

July 30, 2020

Hi, Anj! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

VR

Verified Reviewer  
Vice President, Innovation & Strategy  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent for a small nonprofit"

July 21, 2022

5.0

So far, so good. It's our first foray into CRM/true online donation management, and we're happy.

Pros

Our nonprofit needed a usable and affordable solution for membership management. In particular, we needed to reconcile online and offline donations, which translate directly to membership. Donorbox's built-in membership campaign type was a huge win.

Cons

Fields within the CRM portion are a bit lacking – we're having to use "notes" for quite a bit of critical information. Still, with our ~100-person membership, it's not big deal.

Switched from

[GoFundMe](https://www.capterra.com/p/158457/CrowdRise/)

Needed CRM/online donor management.

Review Source

KG

Karen G.  
Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to setup several giving campaigns"

November 11, 2018

5.0

Pros

Love this tool because it is so simple to setup multiple campaigns that each have their own progress tracking and details. Embedding on my website is easy and just works. Set it and forget it type of thing. Pricing is simple. Entering donations received outside of the tool is easy.

Cons

Wish it had some additional integrations with my email tool or CRM.

Review Source

Response from Donorbox

November 29, 2018

We¿re so glad that you¿re enjoying Donorbox. It¿s always great to hear that we¿ve helping our customers be more productive and successful. I¿m not sure what email tool you are using, but Donorbox does offer a MailChimp integration as an optional extra feature. And I¿m happy to let you know that we do have future plans to develop our very own CRM feature. We¿ll keep you updated on that. If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.

DB

David B.  
Candidate  
Political Organization  
Used the software for: 2+ years

### "Campain "

June 18, 2021

5.0

Great

Pros

Easy set up. Easy for users. Easy to log in.

Cons

Need employer address. Hard to upload different pictures.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Reason for choosing Donorbox

Easy

Review Source

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