# Page 19 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

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Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Donorbox

## Showing most helpful reviews

Showing 451-475 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EF

Evan F.  
Asst. Treasurer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "International Non-profit installs Donorbox"

March 12, 2023

5.0

Very smooth installation.

Pros

Versatility of payment options, ability to accommodate multiple currencies

Cons

Compounding of costs with Stripe is a problem.

Reason for choosing Donorbox

Versatility and ancillary transaction information.

Review Source

Nick S.  
Founder and Executive Director  
Philanthropy  
Used the software for: 2+ years

### "Perfect for Small Non-Profit"

April 7, 2021

4.0

If you are a small non-profit, Donorbox is a perfect starting point. It allows you to collect donations and send communications automatically. We would recommend it to anyone that's looking to begin taking donations on their website.

Pros

Donorbox was a great initial software that our non-profit used as we started. It was cheap, straightforward, and easy to integrate with out website. We had specific campaigns as well as general donations. We loved how simple it was, the automation it provided, and the record we were able to keep because of it.

Cons

Because of it's price, it lacks some of the most robust features that other platforms have. It doesn't have great donor management software but we didn't initially use it for that.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your review of Donorbox! We're thrilled that you've enjoyed your experience with us and we appreciate your feedback! If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

SM

Stephanie M.  
Founder/President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love using Donorbox to Manage my NFP!"

July 3, 2021

5.0

Pros

Ease of use & signup! Provides a platform for even the smallest & newest of Not for Profits! The ability to ask donors to pay the fee with their donation helps cover the fees.

Cons

I don't have any Cons to report. All experiences have been positive.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing Donorbox

Previous experience

Review Source

CM

Coan M.  
Candidate  
Political Organization  
Used the software for: Less than 6 months

### "Donorbox experience"

August 19, 2022

5.0

Very good experience. Donorbox allowed those who didn't have time for attendance at events or writing a check to participate in the election process.

Pros

Donorbox was a trusted name to those wanting to donate to the campaign. It was fairly easy to set up and very user friendly to those donating on the site. My main concern was lag time between donation and when it would be placed in the bank account. That may have been Stripe, but not sure. Otherwise, very successful launch and use of Donorbox product. Thank you!

Cons

Nothing I'm aware of. Product has the functions I needed to track, retain and disclose properly what was needed.

Reason for choosing Donorbox

Ease of setup.

Review Source

CB

Chuck B.  
Co-Founder  
Philanthropy  
Used the software for: 1-2 years

### "Great Software and Simple to Use"

October 22, 2019

5.0

We have a non profit website and have run various fundraising projects from our site and Donorbox makes it super easy to set up custom donation campaigns and take payments. We use Wix as our website and it was very easy to set up on our site. Also, Donorbox makes it very easy to connect with our payment processor (Strype). In short, donorbox is awesome and critical to enabling us to take donations on our website.

Pros

Very easy to set up, manage and create donation capabilities on my website. Also, super easy integrations with my third party payment processor. I also like the data and reporting. I can see all of my donors, their status, their history, etc.

Cons

I would like to see some improvements to email capabilities. Emails are easy to set-up, use and execute but they are pretty generic. Would love to have some template options to chose from.

Review Source

BM

Barbara M.  
Treasurer  
Religious Institutions  
Used the software for: Less than 6 months

### "Donorbox Support"

July 9, 2023

5.0

I am very happy overall with our Donorbox campaign. I appreciate that I am able to add offline donations so that it is all inclusive. I like the Goal Meter that gives us an instant visual of our progress. I had one issue that I was not able to fix on my own and I reached out to the support team via email and they fixed the problem within 7 minutes of my email. That is the fastest response I have ever received from a customer support team ever!

Pros

Donorbox meets all the needs of fundraising for our small church.

Cons

The setup was fairly easy but as I am not a techie, it did take me quite a long time to get my campaign page set up. I did not fully understand all of the terminology. Thankfully, my team member was able to take care of the technical aspects.

Review Source

MM

Michael M.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A Must-Have for Nonprofits"

May 17, 2021

5.0

Several volunteers use this software and it is VERY easy to use. The reporting is quite robust and provides us detail that QuicksBook cannot. We regularly recommend Donorbox to other nonprofit organizations. The support for chat/email is fast and friendly.

Pros

We have been using Donorbox for several years and it has brought us into the 21st Century!

Cons

Nothing--they keep making regular improvements!

Review Source

Response from Donorbox

May 31, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

EG

Ed G.  
Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Off the Charts Useful!"

December 4, 2018

5.0

After nearly 2 years use, it has been amazing to see the ongoing options added to this amazing software.

Pros

Searched for a solution for a non-profit website donation page and found DonorBox interface. I was very happy with what I found, and have been even happier since starting use. From super easy end user experience, to simple implementation on websites, Donorbox rocks! Users can donate via bank card, PayPal, or bank account. No fees are charged by DonorBox unless $1000 per month is processed. Other merchant processing fees apply as usual. DonorBox loves mobile users too!

Cons

Only regret is that I didn’t find it sooner!

Review Source

Response from Donorbox

December 27, 2018

Thank you so much for your sterling review of Donorbox! It really means so much to our team when we hear that our customers are enjoying their Donorbox experience. Our goal has always been to give organizations and donors alike the best donation platform possible. So, it's awesome to know that Donorbox is helping to make your workload just a little bit easier. We welcome any suggestions you may have for us. It could be anything like a feature you'd like to see or perhaps there is something that we can do better. Your feedback would be really appreciated. And, it will help us make Donorbox even better. All the best with your fundraising! And thank you again for your wonderful review.

KE

Kara E.  
Founder  
Philanthropy  
Used the software for: 1-2 years

### "Best Software"

September 2, 2020

5.0

It is one of the best softwares for nonprofit start ups.

Pros

The product is easy to navigate through. The set up was very quick and it integrates well with our work.

Cons

It uses another software that required facebook for verification of information.

Alternatives considered

[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)

Reason for choosing Donorbox

Ease of use and affordable rates.

Review Source

Response from Donorbox

October 27, 2020

Hi, Kara! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

JE

Jeffrey E.  
Executive Director and President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Overview for people who have small nonprofit organizations "

December 29, 2022

5.0

Marginal

Pros

It does what we need without a lot of customization required to get started

Cons

The cost reduces the value of the product for us. If we can't benefit from raising funds then nothing else matters

Review Source

HS

Hazel S.  
Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Straightforward and useful"

September 26, 2022

5.0

We can target donation campaigns, the experience is easy for donors and we can monitor donations and donors

Pros

The software is very easy to set up, use and edit. It does just what you need it to do. The added bonus is that the customer support is excellent.

Cons

There is nothing that I can think of that would change

Review Source

JS

Jea S.  
President  
Civic & Social Organization  
Used the software for: 1-2 years

### "Customer support is outstanding!"

June 4, 2021

5.0

My experience with Donorbox is fabulous! Every time I reach out, help seems to be there magically and immediately. The people at Donorbox go above and beyond to help me with every single detail. They never lose patience, are polite, friendly and remain professional.

Pros

It's well designed aesthetically, works well, offers a lot of options and is concise.

Cons

I'm not able to make changes on my own. It's difficult for me to grasp the concept/procedure. I always try to use it first on my own but ultimately, need help from support to accomplish my goal.

Reason for choosing Donorbox

It was recommended to me.

Review Source

LJC

Lindy JoAnna C.  
Untitled  
Philanthropy  
Used the software for: Less than 6 months

### "Donorbox is terrific in my opinion "

August 23, 2023

5.0

I'm trying to fundraise and it takes some of the anxiety away knowing that Donorbox helps you address any issue you may need help with on the platform.

Pros

Out of the other three or four online fundraising platforms Donorbox was the only one I was able to get up and running. That says everything.

Cons

Nothing, I don't have any complaint. Donorbox has excellent followup assistance.

Review Source

LA

Linda A.  
Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "For Online Nonprofit donations"

January 4, 2023

5.0

It has worked for us since 2016 and appreciate how stable it is.

Pros

It is a One click donation platform that works for Donors

Cons

A challenge to figure out how to get to customer service

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Reason for choosing Donorbox

Built into button choices building a website in Weebly

Review Source

CK

Carolyn K.  
Development Director  
Broadcast Media  
Used the software for: 1-2 years

### "Support our needs very well"

October 23, 2019

4.0

I can now do trending analysis through the extract function - although need the above enhancement!

Pros

It's ease and simplicity is what I like best!

Cons

I submitted a request that would make SO MUCH difference and I'd like to know if it's in the works - Specifically, I want an "account" id to be captured for each donor - which I did add as comments. However, in order to capitalize on this - it has to be added to the TRANSACTIONAL extract I do each month so that I can LINK that account id to my monthly off-line transactional reporting - Please feel free to contact me for more clarity.

Reason for choosing Donorbox

I considered an alternative vendor awhile back but felt it was overkill for our small org - - for now.

Review Source

Response from Donorbox

November 13, 2019

Hi Carolyn! Thank you for your feedback and your kind words. We're really glad you're enjoying Donorbox. We certainly understand how your request would improve the way you handle donations. Our team has been busy with some new features (Text to Give is almost ready), but we will look into your request when we can. If you need our help with anything else, please let us know at https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

RS

Rachel S.  
Cofounder  
Philanthropy  
Used the software for: 6-12 months

### "I’m So Glad I Found Donorbox!! "

October 22, 2019

5.0

Because of you, my nonprofit now has a wonderful donation form that I feel confident using—and so do my donors!

Pros

Ease of use, affordability, very professional design, customization for integration on website, multiple options for embedding donation form (eg, button, pop up, webpage), and the option of accepting reoccurring donations and multiple payment methods.

Cons

Not as much customization that I would prefer on making a campaign, for example, adjusting what part of the background picture displays.

Reason for choosing Donorbox

For all the reasons I listed above about what I like most about you!

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

JR

Jesse R.  
Executive Director  
Music  
Used the software for: 1-2 years

### "Donorbox has been everything we needed it to be!"

September 2, 2020

5.0

Pros

Everything about Donorbox has been great. Simple to create, implement, and edit if needed. I've appreciated it's their customer service and willingness to look into unique problems related to my needs/desires for the product. All in all its been a simple and well built product to receive donations.

Cons

One time we ran into some customization hopes we had around design/layout that weren't possible.

Review Source

Response from Donorbox

October 27, 2020

Hi, Jesse! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on customization features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

HC

Herman C.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Customer Support"

January 12, 2023

5.0

This application made it so simple and quick to get our tiny non-profit up and running and integrated with our website. I would recommend it to anyone.

Pros

Anytime you use an application for your business, you are bound to run into an issue with the functionality, ease of use, or appearance. To me it is critical that you are provided with support for that application, but not just support for the sake of it. You need quick and meaningful support that will assist you in accomplishing your goals. That is what we get from Donorbox!

Cons

If there were any features missing that we need I will suggest it and they will look at it. The only thing that I didn’t like is that they have evolved and changed the look of the software (just a little) recently and made my navigation of the site a little slower but I guess I would have put the blame on me for not visiting often enough.

Review Source

TM

Todd M.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Customer Service and Dependability"

September 29, 2022

5.0

I appreciate the level of Customer Support and quick answers to questions. Our donors can easily get their profile up and is easy to use.

Pros

Very User Friendly and Intuitive. I can rely on the PayPal platform

Cons

None - Many of our donors don't feel comfortable with using an on-line platform to make their donations, but Donor Box has made it an attractive and easy to use option.

Review Source

KL

Kent L.  
Board Chair  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to implement. Amazing Customer Service"

December 18, 2022

5.0

Very pleased. I big improvement from GiveLively.

Pros

I found the product very easy to implement. When I got stuck, I contacted customer service and received a very detailed response which was exactly what I needed. I was working on a Saturday night and customer service was there for me.

Cons

Maybe even a few more features to allow multiple asks within the same campaign. I would also like Vimeo to be offered as a social platform like YouTube is.

Reason for choosing Donorbox

We could use our existing Stripe account, more features.

Review Source

LL

Lyndsay L.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Love the Ease of Use"

April 7, 2020

5.0

Pros

Easy to customize. Love that donors are able to cover the fees.

Cons

I wish I didn't have to go to a separate PayPal or Stripe page to check on donations.

Switched from

[PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/)

Ease of use and recommended by website designer.

Review Source

Response from Donorbox

April 23, 2020

Hi Lyndsay! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We do understand that it would certainly be more convenient to check your donations directly within the Donorbox dashboard. Thanks for the suggestion! If you ever need our help or have any more ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

NK

Naveen K.  
Director of Operations  
Education Management  
Used the software for: 2+ years

### "Donorbox is great for our growing nonprofit!"

August 31, 2022

5.0

We love it!

Pros

The system is easy to use with immediate, clear communication to us when we receive donations online, and all of the relevant information we need. Multiple folks on our team use it, and everyone uses it with ease!

Cons

No major cons at this time! The interface could be a bit sleeker perhaps, but simplicity is great.

Review Source

MN

Mowlid N.  
Self employed  
Apparel & Fashion  
Used the software for: I used a free trial

### "Improving software "

March 30, 2022

5.0

I have extensive experience and I will recommend my friends to use this software. It doesn't have difficulties compared to others

Pros

Frequently asked questions were very impactful because the user can get immediate feedback an it is easy to but when connecting with the payment methods like stripes there is little difficulties

Cons

Connecting with the payment methods. Also how do the users if their projects needs pictures to support thier drafted stories.

Review Source

VR

Verified Reviewer  
None  
Real Estate  
Used the software for: 1-2 years

### "Donorbox is exactly what I needed"

October 22, 2019

5.0

I looked hard for a way to accept a small number of monthly donations in small amounts that didn’t involve incorporating a business or doing a lot of overhead. Donorbox solves my problem!

Pros

It’s a free and easy way to accept automatic monthly donations.

Cons

I wish there was an app or at least a good mobile-friendly site design for the admin side of things.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Reason for choosing Donorbox

It did what I wanted! None of the others would automatize monthly donations without me doing a whole other set of things.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

PW

Pam W.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Can't get along without Donorbox!"

January 3, 2022

5.0

Accurately inputting and managing our donorbase and donations.

Pros

Donorbox is incredibly easy to work with and intuitive. We've never had a problem or discrepancy in the two years of using it. The customer service is amazing.

Cons

I would have liked to have been able to customise yearly giving reports rather than having to do them manually outside of Donorbox.

Review Source

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