# Page 20 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

---

Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 20 - Reviews of Donorbox

## Showing most helpful reviews

Showing 476-500 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

Joyce P.  
Office Manager and Tech Support  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great and efficient customer support"

June 19, 2021

5.0

Very happy with this software and all the Donorbox has to offer.

Pros

Donor box has exceeded my expectations and whenever I needed any support, the response is always prompt and my questions are always resolved. Simple and easy to understand interface and they are continually making improvements.

Cons

No cons that I can think of. They even changed the term Donation to Contribution for us since we are not yet a not-for-profit and so we wanted to customize the language.

Review Source

DZ

Daniel Z.  
IT Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Donate Form Platform"

November 25, 2022

5.0

Absolutely love Donorbox! And the support is amazing!

Pros

It's easy to set up a donate form and add it to your website.

Cons

Some features are difficult to find in the dashboard

Review Source

AG

Allison G.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorbox Review"

April 4, 2020

3.0

Pros

Donorbox is great for a basic integration to seek donations.

Cons

It is very basic and has not had many upgrades therefore it lacks the professional touch that many of the competitors offer.

Switched from

[iDonate](https://www.capterra.com/p/143347/iDonate/)

idonate was no longer affordable for our organization.

Review Source

NB

Nicola B.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great addition to the team "

April 17, 2020

5.0

We are so excited we found Donorbox!

Pros

We have been using Donorbox as the donation page for our website since we launched the site. We love the software so much its been such a huge help to us.

Cons

No there are no features missing that we have found. We are happy we selected the product.

Review Source

Response from Donorbox

April 28, 2020

Hi Nicola! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

VA

Vicia A.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Donorbox is very helpful!"

August 10, 2021

5.0

Pros

I like that this software enables us to take donations online. It is inexpensive and easy to use.

Cons

I don’t really like that there is a fee at all, but how else could they make their money for the development and upkeep of a program like this?

Review Source

KS

Kim S.  
Manager  
Individual & Family Services  
Used the software for: 2+ years

### "Donor Box is easy to use"

October 24, 2019

5.0

It's very easy to use.

Pros

This software is very easy to use and helpful in directing donations our way

Cons

It has an ongoing cost associated with it.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

JL

James L.  
Director  
Arts and Crafts  
Used the software for: 6-12 months

### "It's good"

August 27, 2023

4.0

Pros

Donorbox makes it easy for us to promote and track donations. We also like that we can ticket our events with it, without sending ticket buyers off to third party websites. It's simple, and therefore easy.

Cons

The ticketing side is very simple, maybe too simple, but it's good for us as a small organisation.

Review Source

PL

Paul L.  
Coo  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "The best"

November 4, 2022

5.0

Pros

Ease of use. Great functionality. Would highly recommend.

Cons

Better user interface. More options for designs

Review Source

KM

Katie M.  
Manager of Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to Use and Does the Job Well"

April 12, 2021

4.0

Overall, I highly recommend. Customer support is quick to answer, forms are easy to create.

Pros

I had no prior knowledge in setting up forms like this - the step by step process was so simple to follow and allowed me to add in all of the questions needed specific to our Foundation. Our online giving has increased by over 300% in the last year!

Cons

Nothing I can think of - I did a lot of research on price, and this is one of the best. Especially if you don't get a lot of gifts online, you don't get much taken out.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Stephen M.  
Co-Founder  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to use software that scales easily"

November 22, 2021

5.0

Terrific.

Pros

We use DonorBox to process all online donations and to manage donor lists, receipts, recurring payments, and annual giving letters. The customer service is terrific, the software is easy to use, and the pricing scales as the organization grows.

Cons

We wish that DonorBox incorporated Facebook's donate button. Since FB covers transactions fees for nonprofits, FB is cheaper for us than Stripe.

Review Source

RS

Rod S.  
Executive Director and Treasurer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent customer service"

November 25, 2021

5.0

The customer service I received with an issue I was experiencing was phenomenal. After I sent a request for service, I received a response within minutes from an employee. When I replied to that response, even more quickly was a response from another employee, \[SENSITIVE CONTENT\], informing me that the employee who I first heard from was no longer available, and she would take over. Literally within five minutes, \[SENSITIVE CONTENT\] resolved my issue. Who does that???? I am a fan of Dropbox forever. Tremendous loyalty to this company has been rightly earned.

Pros

Donorbox is easy to set up, and it is very easy to use.

Cons

There is nothing I do not like about Dropbox.

Review Source

EM

Erin M.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorbox is a dream!"

June 10, 2021

5.0

It has been great and has allowed our non-profit to grow its donor base.

Pros

A very slick product that allows you to build your campaigns, your way. If you ever have any questions, their customer service team is amazing and replies back quickly.

Cons

If they do not offer a specific feature you are looking for, they are more than willing to pass along the feedback so that it may be added in the future.

Review Source

JF

Judy F.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Simplify your Donation Process! "

February 3, 2023

5.0

Overall, we 've been very pleased with Donorbox. We've used the platform for quite a few years now and it's our primary donation platform.

Pros

My favorite thing about Donorbox is that our year-end annual contributions statements are sent within minutes and without hassle. What used to take me hours (and sometimes days) is now done with a couple of clicks. And it was ridiculously easy to submit a CSV file to Support and they imported offline donations and donations received through other portals. I could not say enough good about this feature!

Cons

The text donation feature needs work and is pricey. We use a different platform that includes this feature free, which I wish Donorbox would upgrade that piece to include short codes and not as pricey.

Review Source

AZ

Anny Z.  
Trainer  
Education Management  
Used the software for: Less than 6 months

### "Every thing has been worked on apart from the router number "

July 4, 2023

5.0

It hasn't been bad

Pros

The feedback from the Donorbox members and the term work was or I can say is great.

Cons

They was no proper guide on mode of payment

Review Source

PEG

P Ezekiel G.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Consistent and timely support"

May 24, 2021

5.0

Actually, getting the needed support for my organization was just something I have to achieve. Since I got in contact with DonorBox, I have the support, the Education and what It takes to drive my organization to next level.

Pros

DonorBox products and services for organizations are very efficient and welcoming. For example, it takes just a few minutes or so to integrate the fundraiser form for an organization to begin raising funds. Their customer services are ready to guide you through each step along the way. The webinar for organizations are eductive program that provide exactly what It takes to make your brand or organization to grow.

Cons

The only thing I see with DonorBox is that, scripe account aren't in some countries or regions, but order than that they are doing quite well for organization around the world.

Review Source

Response from Donorbox

May 31, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

GP

Grady P.  
Country Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I'm Grateful For Donorbox"

October 13, 2022

5.0

I'm happy with Donorbox and don't have any complaints. Their customer service was quick to respond to my questions.

Pros

We had a year to transition to our own fundraising and donation platform. I'm no computer expert but was able to put all the pieces together to make it work.

Cons

If I could improve anything I would increase the amount allowed for ACH donations.

Reason for choosing Donorbox

It was recommended by a friend.

Review Source

BB

Brian B.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Donorbox is my new go-to for my Non-Profit"

December 1, 2022

5.0

Donorbox has helped me to solve my donation management problems. With donor tracking, payment integrations (stripe, paypal), and a designated site for donations, Donorbox has made my life a little bit easier as the leader of a recently emerging Non-Profit.

Pros

Very easy to operate. Simplistic design. Excellent Integrations. Great as a stand alone site for Non-Profits who don't have a website developed.

Cons

Would love to be able to have a designated contact number to call in order to handle questions, but I also understand that this is available if one opts in to the paid service.

Review Source

BD

Bamshak D.  
Founder/Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User friendly "

September 28, 2022

5.0

Pros

It is so easy friendly to use. Quick customer care response and easy for a lay person to use or integrate with other softwares.

Cons

There’s nothing so far that I don’t like about it!

Reason for choosing Donorbox

A friend referred me to it!

Review Source

BM

Brian M.  
President  
Religious Institutions  
Used the software for: Less than 6 months

### "Simple, Easy, Intuitive, Cost-Effective"

May 12, 2020

5.0

Donorbox has allowed us to seamlessly integrate the giving into our accounting system and even has the option to integrate into the donor system should we choose that route. It makes the flow very simple and less time consuming for a small non-profit.

Pros

This software is very simple to setup and integrate into a website to accept donations. The options included to create giving buttons or categories are intuitive and easy to use.

Cons

I had to read several of the help files of how to make the connection between Donorbox, Stripe, and our bank account to accept ACH payments. However, it worked well. We have had a couple of donors who wanted to give by ACH, but could not find their bank in the stripe / plaid system. That was unfortunate, but hopefully they will find another option to give.

Alternatives considered

[iDonate](https://www.capterra.com/p/143347/iDonate/)

Reason for choosing Donorbox

The simplicity and low cost was why we ultimately chose Donorbox.

Review Source

Response from Donorbox

July 30, 2020

Hi, Brian! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we'll work on improving our info about how Donorbox works. We're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

SM

Susan M.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Best thing we ever did."

May 11, 2022

5.0

I donations have increased

Pros

Best thing we ever did. Donorbox is on main donation link has never let us down. The records held make it so easy to work with our accountant.

Cons

Today we have not found any disadvantages.

Review Source

PB

Prisca B.  
Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great experience with Donorbox"

December 26, 2022

5.0

It's great having a donation form we can just embed into the website. It makes monthly donations so much easier, as well as tracking donors.

Pros

I really appreciated the ease of setup along with the variety of features offered. I am not super tech savvy, but even I was able to configure our campaign easily. I only remember having one question about set up, which customer support resolved for me quickly and helpfully. One of my favorite things about Donorbox is that they allow the donor to cover processing fees.

Cons

I can't think of anything off the top of my head.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)

Reason for choosing Donorbox

It is inexpensiveIt allows donors to cover processing feesIt integrates with Stripe

Review Source

LB

Lyndall B.  
Administration  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to use."

November 6, 2019

5.0

I like that the user chooses how they pay to donation, the money is automatically paid into our account, the receipt is issued and all I have to do is log the donation into my excel spreadsheet.

Pros

It issues receipts so reduces my workload.

Cons

I'd like users to be able to write their campaign name in when donating so I know if the donation is on behalf of someone's birthday on the email I receive.

Reason for choosing Donorbox

Our Tech guy suggested it.

Review Source

Response from Donorbox

April 22, 2020

Hi Lyndall! Thank you so much for your review of Donorbox! We really appreciate your feedback. Donorbox has a feature that lets donors choose if they're making their donation in honor/ in memory of someone. You can find out more here - https://bit.ly/3cysZVd If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

RE

Robert E.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "SSEL"

April 10, 2020

3.0

Pros

Integration with current donor tracking tool Automated contribution notification.

Cons

Limited in features to be fully functional with more current needs

Review Source

Response from Donorbox

April 28, 2020

Hi Robert! Thank you so much for your review of Donorbox! We really appreciate your feedback. We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!

GB

Gwendellin B.  
Educator  
Education Management  
Used the software for: I used a free trial

### "Happy Donorbox User"

November 1, 2022

5.0

It’s efficient, simple, and American. Makes me feel more secure about payments.

Pros

The tools are easy to navigate and simple. User friendly and intuitive.

Cons

I haven’t seen anything I don’t like about the software.

Review Source

VR

Verified Reviewer  
Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "DonorBox with Salesforce is a success!"

June 30, 2022

5.0

Pros

I love how easy it is to setup, and integrate with Salesforce. It looks great on our website too!

Cons

I wish the customizations were a little bit better, for example I wish you could choose the values in which they come over to Salesforce in (For the Type field on the Opportunity, etc.)

Alternatives considered

[Click & Pledge](https://www.capterra.com/p/99432/Click-Pledge/)

Reason for choosing Donorbox

It was not easy to use at all- horrible!

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.