# Page 21 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

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Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of Donorbox

## Showing most helpful reviews

Showing 501-525 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MF

Marina F.  
CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "EASY AND EFFECTIVE"

April 7, 2020

5.0

We are able to get more donors thanks to the ease of use.

Pros

We were looking for something that was easy to use for our donors. Donorbox was the solution!

Cons

Maybe a bit more options so we can get better data or give other options for our donors.

Review Source

Response from Donorbox

April 23, 2020

Hi Marina! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. Our team is already working on better reporting features so we can give you the insights you're looking for. We'd love to learn more about what kind of data you'd like to see. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We look forward to hearing from you!

FJF

Fr. Jay F.  
Pastor  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Donorbox is a great service"

October 26, 2020

5.0

I highly recommend Donorbox to other churches.

Pros

It is very easy to setup and for our parishioners to use. Donorbox customer service is also awesome!

Cons

It would be helpful if donors could set up automatic giving at other times than weekly. One parishioner requested bi-weekly.

Reason for choosing Donorbox

Ease of use and setup.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

DH

Deborah H.  
Ceo  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "I love Donorbox"

June 17, 2021

5.0

Pros

Easy to use User friendly Great customer service

Cons

Could have more options like sponsorships, campaign tracking/ location, and easier communication for donors to write on campaign the wall without needing to make a donation each time.

Alternatives considered

[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)

Reason for choosing Donorbox

It’s a free platform. Easy to use

Review Source

VR

Verified Reviewer  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "My experience with Donorbox"

March 11, 2023

5.0

Its so educative, helpful in fundraising .

Pros

Donorbox dashboard is very rich and easy to useDonorbox does not have initial deposit charges to use it.It does not charge expensively on the funds raisedDonorbox team are always aproachable, available for any advise you need.

Cons

Stripe is expensive for beginners and yet you recommend it as a best payment option.

Review Source

JC

Joseph C.  
Development & Marketing Manager  
Philanthropy  
Used the software for: 1-2 years

### "Donorbox - easy to use platform with a reasonable cost"

October 25, 2022

4.0

Pros

The general functions of donorbox are easy to use. Setting up campaigns is easy with a walk-through guide taking you through the setup process. Customizing fields is fairly easy too.

Cons

Donorbox just launched integration with Paypal, but before that, they were not a big name that the average consumer/donor was familiar with and trusted. The cost is ok, and the integration with Weebly (website) is good on a basic level, but we have been unable to incorporate into forms and a few other purposes.

Review Source

MB

Marc B.  
president  
Music  
Used the software for: I used a free trial

### "Excellent, easy to use donation management for small non-profit organizations"

June 11, 2021

5.0

we are only in the starting process ...

Pros

both one-time amounts and recurring payments; possibility to declare a donation as anonymous; easy integration with Wordpress

Cons

missing a true multi-language functionality where you could enter your free texts (campaign description, legal compliance ...) per language code. Currently you have to put your French and English texts in the same field.

Reason for choosing Donorbox

Wordpress plugin that is compatible with the latest version; free of charge; excellent communication with support team

Review Source

Paul L.  
Director  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Very easy to implement, timesaver"

March 19, 2023

5.0

Two clicks away from a donation.

Pros

The different payment channels options that are offered.

Cons

As a new user I have yet to discover the disadvantages.

Review Source

EM

Ellen M.  
Volunteer  
Museums and Institutions  
Used the software for: 2+ years

### "Good, simple, affordable for small nonprofit."

August 21, 2022

5.0

Does not require technical expertise for users.

Pros

That it is simple, complete, and has good support.

Cons

Initially that it required a debit card for us to use. But once set up has been easy.

Reason for choosing Donorbox

Cost, ease of start up.

Review Source

NE

Nate E.  
Web Admin  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Mostly good, and the bad was quickly mitigated"

October 21, 2021

5.0

Again, there was a small hurdle while trying to connect Donorbox to Stripe, but customer support was great! The forms look great, allow us to raise money more conveniently for donors, and there are no monthly fees, so there is no risk in trying out the service.

Pros

No monthly fees, ease of use (after a little hiccup with the setup process), allows recurring donations (which isn't included in the cheaper tiers of Squarespace), MANY customizable features such as: recurring donations, different denominations, anonymous donations, donations in others' name, donation pages, popup/modal forms, embed forms. More great features than I can recall.

Cons

There was a hiccup when trying to connect Donorbox to our Stripe account. That was a bit on the frustrating side, but customer support helped me get through that difficulty.

Reason for choosing Donorbox

We aren't a huge org with huge numbers of donations, so upgrading to a higher tier in Squarespace didn't make sense. With Donorbox, we could accept recurring donations (a boon to our org and convenient for donors) without having to pay monthly. The fees are just a percentage, and those can be covered by the donor.

Review Source

JN

Jenna N.  
Political Candidate  
Political Organization  
Used the software for: 6-12 months

### "A great option for small organizations "

October 22, 2019

5.0

Donorbox was great for taking online donations, which is all that we needed. We didn’t have to pay too much out-of-pocket, which was helpful. I think this is an appropriate platform for a small political races like ours.

Pros

We liked that it was cheap and accessible, especially compared to competitors like ActBlue, whose monthly rate would’ve been too much for our small race.

Cons

I do not like their process of bundling your donations in the beginning and then depositing them only at certain times of the month, sometimes we really do need that money fast and having some sort of 24 hour or 48 hour deposit window like Zelle would be much more helpful.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

JK

Jonathan K.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great for getting started with online donations"

December 18, 2018

4.0

Pros

Easy setup for nonprofits or churches with recurring giving and low costs. Combined with Stripe, you can get pretty decent rates for payment processing. Easy to use interface and multiple giving pages can be setup.

Cons

Lacks a lot of the donor management features that other tools offer.

Review Source

Response from Donorbox

December 20, 2018

Thank you so much for your kind words! We're glad you are having a good experience with Donorbox. We'd love to learn your thoughts on what donor management features you'd like to see in Donorbox. Any input you could give us would help our Development team. We're always looking for ways we can get better, so your feedback would be very much appreciated.

CQ

Chris Q.  
Volunteer Webmaster  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Easy for everyone"

June 25, 2020

5.0

We're very satisfied. But we're not really taking full advantage of what Donorbox can do. All we really needed was a simple, clean donation process that takes place on our website, rather than having donors go to and return from PayPal.

Pros

We needed a donation process that was more professional-looking than PayPal buttons. Donorbox turned out to be as easy to set up as promised, and it looks great on our website, which is built on a Weebly template and maintained by a volunteer webmaster. The automated email receipts are saving lots of time for our part-time finance staffer, which means larger donations can get real thank-you letters, and not form letters with a few personal words tacked on. Also, a lot of our donors also cover the fees.

Cons

Some of our nitpickers would have liked a larger form size. Personally, I think it's fine. I would also settle for some sort of phased fee structure. As much as I like running no charges for months when we raise less than $1000, if we raise $1001 we get charged 1.5% for the full amount.

Reason for choosing Donorbox

Ease of use, elegant interface, and low-cost — free on many months when we don't raise more than the threshold for a platform fee.

Review Source

Response from Donorbox

July 30, 2020

Hi, Chris! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and our team has made note of it. We're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

OJ

Otwikende J.  
Treasurer  
Farming  
Used the software for: 2+ years

### "Capterra"

January 28, 2023

5.0

The concern and love to help people to develop in to help others thereby wanting to create a global family where everyone feels a sense of belonging.

Pros

Makes work and communication easier.Secondly it is helpful in building confidence and in business administration and transportation.It is again a platform where information and need are shared and solution given.

Cons

Not as yet but in course I shall be able to find out.As per now I have not yet received problem on the negative side.

Review Source

RR

Rebecca R.  
Program Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorbox serves our watershed association's fundraising needs"

November 21, 2022

5.0

Excellent software and customer service when I've needed to ask a question.

Pros

Creating individual campaigns for General Donations, Annual Membership, or specific discrete campaigns geared for a specific event or fundraiser, is easy to do and then sync with our website.

Cons

Distinctions between automated 'thank you letters & tax receipts' for recurring donors or members if less clear than process for automated letters/receipts for one-time donors or members.

Review Source

CH

Christine H.  
Volunteer  
Fund-Raising  
Used the software for: 1-2 years

### "Invaluable resource"

October 22, 2019

5.0

I can’t imagine how we would have raised the funds we have and had the opportunities that have been created for us without DonorBox. It’s without doubt the best donation software for charities.

Pros

The extent to which I can customise each of our fundraising appeals is a huge benefit. Every appeal we have looks so professional and it’s so easy to create a bespoke appeal and loaf it onto our website

Cons

It’s hard to find anything to criticise about the software

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

BM

Blazine M.  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorbox Perfect Solution for Improved User Experience"

April 15, 2021

4.0

Prior to using Donorbox, what would have been required to enhance our online donation process and user experience would have been much more difficult and costly had we opted to create what they offer on our own. We had that decision to make and are pleased we selected Donorbox after researching so many options.

Pros

Donorbox enhances every payment processing application by making the donation process user-friendly, more graphically appealing, and simplifying options. The integrations are so simple even for the person unfamiliar with the back-end of development.

Cons

I haven't found anything overly bothersome. Although it was a ticket-based customer service process, they were very responsive.

Review Source

Response from Donorbox

May 31, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

CB

Christine B.  
Minister, Radio Host  
Religious Institutions  
Used the software for: Less than 6 months

### "Excellent Customer Service"

October 11, 2022

5.0

Experience with the donor box has been pleasant thus far, and I look forward to the increase in traffic on the campaign that we recently began. Thank you, Donorbox

Pros

I enjoy the easy to maneuver software, as well as the help I received from customer service in order to set it up.

Cons

I don’t see any significant issues with Donor-box. I think it’s a fantastic resource and encourage people to give it a try.

Reason for choosing Donorbox

It seemed to be a better fit.

Review Source

ST

Sarah T.  
Executive Director  
Education Management  
Used the software for: Less than 6 months

### "Love Donorbox!"

December 3, 2021

5.0

I loved the initial meeting with a Donorbox rep. \[SENSITIVE CONTENT\] had already reviewed our website and was kind and super informative. He answered all of our questions and gave us amazing tips on how to structure our campaigns.

Pros

What I love the most about this software is that it is everything in one! I can create campaigns, customize them to fit the needs of our business, manage donors, etc. It is SO EASY.

Cons

I wish the integration to MailChimp and the text-to-donate feature was free because they are incredible but that's just us being a new business and not having a ton of extra money to spend on things like that!

Review Source

JJ

Jacqueline J.  
CEO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "It was MUCH easier than I thought."

October 9, 2022

5.0

Pros

The ease of use. How easy it was to customize. How I did not have to know all the ins and outs bc they did the work for me.

Cons

At this point, I have not found any that I need that are missing.

Review Source

MM

Melody M.  
Co-founder/CEO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Had an issue with event campaign"

October 9, 2022

5.0

Donorbox is extremely friendly, professional and knowledgeable. I love their products, we use them for all of our fundraising campaign needs.

Pros

I ran into a bit of an issue when trying to set up event registration, I couldn't set up a free event and ask for a small donation. I sent a request for help and response was almost immediate! I took 3 or 4 people helping me, but they all responded quickly. What I needed was not possible, but they sent a request to the development dept. I am hoping they can accomodate me in the future.

Cons

So far the above issue is the only one I had

Reason for choosing Donorbox

I liked the selection of products, it's capabilities and their prices are right.

Review Source

Ilma I.  
Co-Founder  
Education Management  
Used the software for: 1-2 years

### "Simple and Effective Donation System - Great Solution for Nonprofits"

October 17, 2018

5.0

Finding a system that is simple to set up, effective, that integrates with our website, and allows us to manage donors - all for a fraction of the price of some of the other systems is hard. This is why we appreciate Donorbox!

Pros

Donorbox is very affordable and the process of setting up is very easy and user-friendly. I also enjoy that the forms are quite clean and uncluttered. They are very minimalist so and I can customize them according to my own brand. It's also great to attract and retain recurring donors. Highly recommend trying it out!

Cons

I would want the dashboard to be a little bit more comprehensive and sturdy - but Donorbox is still developing and constantly improving.

Review Source

LN

Lesley N.  
Lawyer  
Sports  
Used the software for: Less than 6 months

### "Super"

January 20, 2023

5.0

Pros

It is easy to use. It is manageable. It helps one reach places far.

Cons

It was a bit complicated but once given an opportunity to learn it, it’s easy.

Review Source

KV

Kate V.  
Non profit  
Fund-Raising  
Used the software for: 2+ years

### "Incredible Support Staff"

September 13, 2022

5.0

Truly amazing support staff that helped us out whenever we needed. They respond quickly and will work through any issues.

Pros

The details associated with each transaction to track everything with ease.

Cons

I feel it would be helpful for a feature that tracked all changes made to account, including a change of linked accounts.

Review Source

Upen S.  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to use"

March 7, 2023

5.0

Pros

Easy to use for a small non-profit that is just starting to raise money.

Cons

Some development tools require research and learning, but still, easy to use.

Review Source

GS

Gary S.  
CIO VP  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Donor box does a good job of integrating with Salesforce."

December 9, 2021

5.0

Very Positive

Pros

Mostly easy to configure the integration with Salesforce. Support usually responds next day with good advice on how to fix issues.

Cons

Documentation on implementation could be improved - specifically for Salesforce integration - giving a list of fields that need to be created with suggested field names and types of fields needed for integration would have eliminated several rounds of support emails.

Review Source

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