# Page 22 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

---

Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 22 - Reviews of Donorbox

## Showing most helpful reviews

Showing 526-550 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RK

Rich K.  
Class President  
Education Management  
Used the software for: 2+ years

### "A “Gift” to the Fundraiser"

October 5, 2022

5.0

Very Positive

Pros

Easy for donors to use—few, if ever, any questions

Cons

No complaints. Developed the site and integrated donorbox software with ease

Review Source

Michael H.  
Co-Founder | Creative Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good software, but really pricey"

December 31, 2019

4.0

Donorbox was extremely use to use for all of our staff, and was great at enhancing our donation revenue.

Pros

For nonprofits, Donorbox is great at integrating with most of your already existing marketing programs. With a generous free tier, you'll also be able to give it a decent test run before deciding to upgrade to the paid tier. Donorbox serves as a great all-in-one dashboard for donations, CRM and marketing for non-profits, and I would highly recommend it to anyone trying to increase revenue through donations.

Cons

Most of the decent 3rd party integrations are paid, and not cheap. Having to pay a few different monthly integrations and fees quickly adds up and eats into your budget, making the software itself quite pricey.

Review Source

VR

Verified Reviewer  
Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Inexpensive and simple donor-management platform"

September 29, 2018

4.0

Pros

Donorbox is the most inexpensive program I found when researching donor management software. Its pricing is exceedingly fair, and the setup process is very easy and user-friendly.

Cons

I wish the dashboard was a bit more robust, but it's nothing major. I also wish that I could import past donations via a spreadsheet rather than having to enter past transactions individually.

Review Source

Response from Donorbox

October 9, 2018

Thank you for your feedback on Donorbox. We're always open to suggestions on making Donorbox better, so this is really helpful. The CSV Import feature is something our developers are already considering for the future. We will keep you updated on that when it's released. Regarding the dashboard, what other functionality would you like to see on it? You can always contact us at https://donorbox.org/contact

MK

Maura K.  
Chairperson  
Fund-Raising  
Used the software for: Less than 6 months

### "Donorbox calendar fundraising "

December 14, 2020

5.0

Almost perfect

Pros

I liked that you could change the functionality. I loved the customer support and that was probably the best part. As someone new to Donorbox gave me excellent confidence in the product.

Cons

It would be nice to have more features to make more design changes. Also, choose which fields you want to bring over csv file. More fields to make changes

Reason for choosing Donorbox

We were fundraising and selling a school calendar. It was brilliant when it was set up with Stripe.

Review Source

Response from Donorbox

April 14, 2021

Thank you so much for your awesome review of Donorbox! We're thrilled that you've enjoyed your experience with us and we appreciate your feedback! If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

DH

Dymond H.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Speedy Efficient Customer Service!"

April 5, 2023

4.0

Pros

I really enjoy the informative videos to help with understanding how to set up DonorBox. Also, the customer service I received was superior! The staff was very friendly and helpful.

Cons

I did not like the increase in processing fee less than one month after joining without any time to meet the minimum requirement to keep the processing fee I was promised when signing up.

Review Source

AJR

Alberto J R.  
MD  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience "

April 26, 2023

5.0

Pros

It's easy to use. The customer service is excellent.

Cons

At this moment there's no dislike.

Review Source

MC

Marie C.  
PTO President  
Fund-Raising  
Used the software for: 1-2 years

### "Great for our School!"

June 2, 2022

5.0

Very good experience, we will continue to use.

Pros

This has helped our PTO so much in eliminating kids from bringing in checks/cash to school. It is easy and we have great response with parents donating because it is fast and simple. Our giving is much higher with this.

Cons

Needs more customizable options for the events (should be able to turn them off without deleting event). More customizable looks would be a nice option.

Reason for choosing Donorbox

ease and no monthly fees

Review Source

CM

Christina M.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Excellent donation platform"

November 29, 2023

5.0

Pros

Donorbox is easy to use, has a user-friendly interface, and excellent customer support.

Cons

Donorbox is fantastic. We ultimately had to switch to a different platform that migrated more seamlessly with our CRM but I would definitely recommend it.

Review Source

MZI

MOHAMMED ZAHIRUL I.  
Quality Engineer/Supplier Quality Specialist/ Quality Inspector/Quality Assurance  
Aviation & Aerospace  
Used the software for: 2+ years

### "Donor box helps mosque, churched and other religious establishment"

June 21, 2021

5.0

Overall i think donarbox the easy to use and cheapest way to create a donation platform for all kinds of need.

Pros

This software is very easy to use. It is code based . During Covid all religious establishment can not get donation. But donarbox make online donation easier.

Cons

Features like email marketing and metatag collaboration was not there

Reason for choosing Donorbox

Speedily donarbox dealing with donation platform only. It helped lots of no profit organization to achieve their goal during time in need

Review Source

LN

Lexie N.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "The best software for non profits and monthly donors"

October 22, 2019

5.0

I have been so happy with donor box in every aspect.

Pros

Donor box manages all of our monthly sponsors and reminds them of a payment is missed or needs to be updated . Our supporters like the easy of use of signing up

Cons

Nothing! This is the best software for non profits!

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

AW

Amanda W.  
Candidate  
Political Organization  
Used the software for: Less than 6 months

### ""Free" tier is not free!!!"

October 31, 2019

3.0

Money was held for a long time, may have cost me the election as a small grassroots candidate. Stripe fees were also terrible. If I run again, I will not be choosing Donorbox. It's only for big-money candidates, apparently.

Pros

Ease of use, at least at first. Liked the plugin option for website

Cons

Fees are excessive compared to other platforms

Reason for choosing Donorbox

Thought the free option would actually be free

Review Source

Response from Donorbox

November 13, 2019

Hi Amanda! Thank you for your feedback. We're really sorry you didn't have a very good experience with Donorbox. Regarding your fees: Donorbox is actually amongst the lowest-priced donation platforms available. Other platforms usually appear cheaper because they aren't always upfront about mandatory fees. We use Stripe and PayPal as payment processors, as many other platforms do. You can find all our pricing is upfront here - https://donorbox.org/pricing. Regarding your donations being held: Please be assured that Donorbox does not hold onto your donations at any time. These delays are usually caused when Stripe requires additional info. They release the funds once they receive it. We hope you would reconsider trying Donorbox again. We'd love to have you with us again. If you have any trouble, please drop us a message at https://donorbox.zendesk.com/hc/en-us/requests/new.

AB

Anndriene B.  
Finance Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Simple Donation Platform"

November 27, 2018

3.0

Pros

Easy to navigate for users and to retrieve funds on the back end.

Cons

Donorbox isn't an easy platform to embed into the Weebly web hosting platform, but once embedded is simple enough to use.

Review Source

Response from Donorbox

November 29, 2018

Thank you so much for your kind words! It¿s always great to hear that we¿ve helping our customers be more productive and successful. We do understand that embedding a Donorbox form on a Weebly form can be a bit tricky. We¿ve put up a blog post with some helpful info on how to do this. You can check it out here - https://donorbox.org/nonprofit-blog/weebly-embedding/. Or you can contact our Support Agents at https://donorbox.freshdesk.com/support/tickets/new. We¿ve got some excellent developers that are more than glad to help. If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.

Jessica S.  
Founder and President  
Mental Health Care  
Used the software for: 6-12 months

### "Great if you don’t mind fees"

August 16, 2022

4.0

If you don’t mind fees, it’s great.

Pros

Easy to use, did everything we needed for fundraising and donor management.

Cons

Fees. So many fees. That’s really it.

Review Source

JBC

John Babu C.  
Director cum senior pastor  
Public Relations and Communications  
Used the software for: Less than 6 months

### "I am very happy"

February 4, 2023

5.0

After knowing about donor box and starting interacting with donor box, I have learned and learned many things, I have gained some experience through donor box, I am thankful to donor box from the bottom of my heart.

Pros

I am Totally satisfied this software,Thank you very much

Cons

One cannot say that one is good, another cannot be looked down upon

Reason for choosing Donorbox

In my view, the donor box is a one-stop dictionary for people like us, offering good ideas and suggestions

Review Source

ES

Elisah S.  
COO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Really helpful customer service"

July 29, 2022

5.0

Really great! The customer service is really helpful and we are very happy with the integration of the donation module on the website as well.

Pros

The software makes it really easy to keep track of your overall donations and how far you’ve reached your goal. You can even add offline donations to the platform. Furthermore, donorbox offers a lot of useful payment options which makes donating even easier.

Cons

While changing the campaign page, we had some difficulties with changing the layout. It appeared different with spaces in the editor than on the updated page.

Review Source

SAT

Solojour Alfredino T.  
Director  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Capterra"

May 15, 2022

5.0

Pros

I like most about this software : very likely

Cons

This business would be improved and I like most .

Review Source

SC

Samantha C.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great functionality"

March 17, 2023

5.0

Great experience

Pros

We've been using this for a year and have to spend time learning all it's functionality but it's great to have so that our supporters can donate online

Cons

We need to learn how to use all of it - finding time is always a challenge for a small charity

Reason for choosing Donorbox

Some volunteers reviewed options and Donorbox came out top

Review Source

AB

Amna B.  
Project Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### " Best nonprofit donation software"

September 1, 2022

5.0

Pros

How easy it is to set up donations and track them. You can also ask donors to cover processing fee! And there is petition donation feature as well!

Cons

There are no cons for using donorbox, all features are great!

Review Source

SH

SARAH H.  
Development Director  
Philanthropy  
Used the software for: 6-12 months

### "Donor box "

February 29, 2020

4.0

We've had success with donorbox over the past year and will continue to use it going forward.

Pros

The program is easy to use and keeps the fees reasonable for nonprofits to be able to keep low overhead

Cons

There are some features such as monthly donor subscription options that would be nice to see added to the services.

Review Source

BM

Barbara M.  
Cheif of Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It works, is easy to use and looks great!"

October 24, 2019

5.0

Pros

It's free for NGOs! The interface is elegant and modern, without being too clever. It's easy for us to set up and even easier for our contributors to use!

Cons

We have not encountered any Cons at all.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

VR

Verified Reviewer  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: I used a free trial

### "Does it all"

December 23, 2019

5.0

Love that it allows donors the option to donate monthly.

Pros

From donation, to payment to receipt, Donorbox does it all from start to finish. Easy to use backend.

Cons

It would be nice if it offered more variety and options for design features, but it's still a nice product.

Review Source

Response from Donorbox

April 22, 2020

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. You will be pleased to know that we're working up updating our form design features to make them better! If you ever need our help or have any more suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

RB

Ryan B.  
Chief Creative Officer  
Education Management  
Used the software for: 2+ years

### "Donorbox is worth it! "

October 22, 2019

3.0

Good. I would recommend everyone who needs to raise money to consider this as an option.

Pros

I like the ease of use for the product. It had been relatively easy to setup and implement within the rest of my internet ecosystem.

Cons

Integration with Stripe did not go as well as I would have liked. I lost one supporter of this issue and I am hurting financially because of this.

Review Source

Response from Donorbox

November 13, 2019

Hi Ryan! Thank you for your feedback. It's great to hear that you had a good experience using Donorbox. We're sorry that you had trouble with your Stripe integration. They have certain policies and systems in place that I'm afraid we cannot get around. If you need our help with anything else, please let us know at https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Erica S.  
Director Of Marketing And Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great product"

January 14, 2019

5.0

Pros

Donorbox is simple and easy to use. A variety of donation campaigns can be created to match the brand of your organization. They are to create, maintain and track. You can even set up specific links and campaign goals.

Cons

I have not found anything that I do not like about this software.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

KW

Katie W.  
Lead Team  
Religious Institutions  
Used the software for: 2+ years

### "Good Care Support"

October 31, 2022

4.0

Pros

Customer Support is very quick and pleasant to work with. From our experience they are also open to feature improvement suggestions.

Cons

The events/ticketing option doesn't have Euro option yet

Switched from

[FundraisingBox](https://www.capterra.com/p/213681/FundraisingBox/)

Lower price, DonorBox added SEPA and more Fundraising features

Review Source

JM

Julie M.  
Finance  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Julie's Review"

January 13, 2023

5.0

Very positive.

Pros

The ease of use for someone who has never utilized this type of software before.

Cons

I cannot add off line ticket purchasers under events

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.