# Page 23 | Donorbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Donorbox the right Nonprofit CRM solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156860/Donorbox/reviews

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Donorbox

4.8 (624)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Donorbox

## Showing most helpful reviews

Showing 551-575 of 624 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Simone M.  
CVO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Donnorbox for For Purpose Organisations"

October 6, 2022

5.0

Great support, easy system to manage

Pros

Was relatively straightforward to set up and when I got stuck the support people were speedy in response and very helpful...they didn't give up on me and made sure I had solved my issue before they closed the ticket.

Cons

Was a bit confusing with the USD and NZD and I set up as USD first without realising and received feedback from a donee that this might be an issue for other potential donees.

Review Source

NM

Nano M.  
Advancement Associate  
Higher Education  
Used the software for: Less than 6 months

### "Smooth campaign setup, great results!"

October 8, 2021

5.0

My overall experience has been, and continues to be beyond what I expected.

Pros

I was really impressed with how easy is it to learn how to use the software and how quickly you can get your campaign up and running.

Cons

There are some minor tweaks that would be helpful in the design process but nothing that would stop me from using the product.

Reason for choosing Donorbox

See above.

Review Source

RA

Robenson A.  
Director  
Farming  
Used the software for: I used a free trial

### "Fundraising "

February 14, 2023

5.0

Pros

Services to me and other to facilitate our work

Cons

Nothing cause it is very interesting and gives good service

Review Source

CP

Christina P.  
President  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "I am a non-profit Christian ministry and donor box has mad collecting ad accepting donations easy! "

October 3, 2017

5.0

So many benefits which include donation processing online, multiple donation accounts to keep track of specific events, built in donor management, automated receipts, and so much more! Love donor box, for the non-profit I would highly recommend it over PayPal!

Pros

Free processing up to 1000 dollars per month, automatic reoccurring donations, ease of use, built in donor management system, receipt automation and so much more!

Cons

It is hard to find something but if I had to pick it would be the ability to sell tickets along with donations. Adding this feature would be fantastic and about the use of other ticketing sits like eventbrite.

Review Source

Response from Donorbox

October 15, 2018

Thanks for taking the time to review Donorbox on Capterra! We¿re so glad you¿re enjoying using our donation platform. You¿ll be glad to know that we¿ve already been making plans to develop a ticketing functionality into Donorbox. We¿ll be sure to keep you updated with our progress.

KM

Kim M.  
Bookkeeper  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Where have you been my entire life working in a non-profit?!"

April 17, 2023

5.0

Pros

Free for non-profits! The ease of set-up. That it connects with other payment platforms with ease.

Cons

That I never heard of it before last week!

Review Source

JD

Joslyn D.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Love this!"

May 13, 2022

5.0

Overall this has been a great experience. I used the help/support and they were fantastic too.

Pros

I really like the texting for donations. It's so easy and convenient.

Cons

So far I have no complaints and therefore nothing I like the least

Alternatives considered

[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/)

Reason for choosing Donorbox

The free trial

Review Source

PD

Paolo D.  
Co Founder  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Simplest way to raise funds for your non-profit."

March 24, 2023

5.0

Gives greater reach and inspires donor confidence by using trusted payment platforms.

Pros

As easy as one, two, three!No specific skills needed, up and running in no time.

Cons

Othe payment methods. Could include donor choose to pay directly into back account or show donor existing QR Code.

Reason for choosing Donorbox

Value low fees and great features.

Review Source

SK

Simon K.  
Executive Director  
Civic & Social Organization  
Used the software for: I used a free trial

### "Impressive Product Review"

June 10, 2022

5.0

I am solving the problem of fundraising and donor connection to make our organization have capacity to assist the poor and marginalized families in Kenya.

Pros

The product is easy to use and efficient

Cons

I liked the swiftness and its efficiency.

Reason for choosing Donorbox

I chose Donorbox as an alternative because of the services offered. The information I got from the website.

Review Source

CT

Charles T.  
Financial Secretary  
Fund-Raising  
Used the software for: Less than 6 months

### "Ease of use"

June 25, 2020

5.0

Very happy with Donorbox.

Pros

Donations are very easy to do. Good tracking of goal. Multiple donations available.

Cons

Don't get a tracking from Stripe for each days sales compared to deposit.

Review Source

Response from Donorbox

July 30, 2020

Hi, Charles! Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we really appreciate your feedback. I'm afraid we don't have much control over Stripe's features, but we'll continue working on getting you the info you need. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

DS

Doug S.  
Elder  
Religious Institutions  
Used the software for: Less than 6 months

### "Great start with Donorbox"

August 8, 2022

5.0

So far, I have had great experiences with the customer service and they make sure I am doing well. Quick response time too.

Pros

The software is quite powerful and fully meets our needs.

Cons

No problems yet. Really need to continue to use it to get used to it.

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing Donorbox

Emphasis on non-profits and great interface.

Review Source

KW

Katelann W.  
Administrator  
Human Resources  
Used the software for: Less than 6 months

### "RF review"

June 1, 2023

5.0

Just started, fairly easy to set up

Pros

Customer service and pricing. Had everything I need

Cons

Kind of hard to navigate when setting up the campaign

Review Source

AF

Andrew F.  
President  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Best fundraising tools ever!"

April 7, 2020

5.0

There’s a before and after with donatebox!

Pros

I love how easy it is for donors to support us economically!

Cons

Would be great if it copied some of gofundme’s features

Reason for choosing Donorbox

Our UX expert recommending it after studying the market.

Review Source

Response from Donorbox

April 23, 2020

Hi Andrew! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We would love to learn more about what kind of features you'd like to see. Perhaps we are already working on them. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We look forward to hearing from you!

NM

Nicole M.  
Executive Director  
Arts and Crafts  
Used the software for: 1-2 years

### "Donorbox"

October 22, 2019

5.0

We love being able to manage our donors, as well as provide people an option to donate monthly through donorbox.

Pros

Our nonprofit loves the ease of managing donors, as well as the accessibility of allowing donors to sign up with monthly pledges

Cons

We wish donors had the option to text a number to sign up to become a monthly donor.

Reason for choosing Donorbox

We liked the price and features. Great value!

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We are working on Text-to-give feature, we will reach out to you try that out. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

YT

Yudai T.  
Representative Director  
Renewables & Environment  
Used the software for: 2+ years

### "Great for the Start-up NPO"

May 2, 2022

5.0

Easy to setup campaigns and start fundraising. Low (no) risk or investment to get started. GREAT support team!

Pros

As we were starting-up a non-profit, ease of starting campaigns, security of our donors, and low initial capital investment were important to us. Donorbox delivered on all points, and had a great support team as well.

Cons

The service free or very low cost at our scale. It also just works. At this point, there is nothing we are unsatisfied with.

Review Source

AA

Anubhav A.  
Software Engineer II  
Computer Software  
Used the software for: Less than 6 months

### "Great platform for crowdfunding"

May 23, 2021

5.0

Pros

The UI of donorbox is very user friendly. It is very easy to start a campaign and link it to a payment gateway. Even as a donor it is quite easy to understand the campaign and then donate using one of the several available payment options.

Cons

Only Stripe and PayPal are supported payment gateways. While these are largely popular, not every country is supported by them.

Switched from

[GoFundMe](https://www.capterra.com/p/158457/CrowdRise/)

GoFundMe is supported only in certain countries

Review Source

Response from Donorbox

May 31, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

PA

Paul A.  
Owner  
E-Learning  
Used the software for: I used a free trial

### "Smooth Sailing"

May 29, 2021

5.0

Pros

The features are all inclusive and deploy flawlessly in the preview. You can go back to reconfigure at any time.

Cons

I can't think of anything. It's all there. Maybe include a PDF download option upon submission of form

Review Source

Response from Donorbox

June 2, 2021

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

IS

Iona S.  
Politician  
Political Organization  
Used the software for: Less than 6 months

### "Easy on us old people"

September 2, 2020

5.0

Very satisfied

Pros

Not many cons. Pros were ease of setting up and when us old people got stuck the help was fast and courteous

Cons

If you are not technologically proficient it can be a little intimidating

Reason for choosing Donorbox

Paypal

Review Source

Response from Donorbox

October 27, 2020

Hi, Iona! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

AJ

Alphy J.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Non Profit User with a Low budget"

January 7, 2022

5.0

Easy to use and simple tool.

Pros

Service and it meets a low budget non profit organization needs.

Cons

Would have love to have a more robust peer to peer feature and donor management for donor contact and communication.

Review Source

JM

Jake M.  
Editor/Entrepreneur  
Media Production  
Used the software for: Less than 6 months

### "Donorbox: the Patreon alternative you didn't know existed!"

June 26, 2020

5.0

Honestly, much better than I expected. Super easy to use. The design of the home landing page didn't scream 'quality' to me, but once I signed up I realized I was wrong. This is a very professional group.

Pros

I LOVE that Donorbox was so easy to set up. And their customer service was so quick to respond, answering the questions I had. Basically, I am a for profit, but I use Donorbox for general support of my media production content. Patreon supporters wanted a backup, and Donorbox offers that, and also offers the ability to get one-time payments for supporters.

Cons

No cons. I like how it integrates with Stripe to be honest. Easy to set up.

Alternatives considered

[Podia](https://www.capterra.com/p/160788/Coach/)

Reason for choosing Donorbox

Donorbox customer service was easier to get ahold of

Review Source

Response from Donorbox

July 30, 2020

Hi, Jake! Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us. We really appreciate your feedback and our team has made note of it. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

RS

Roop S.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Service"

October 22, 2019

5.0

Fantastic and great support team

Pros

The solution was easy to set up and runs without any real maintenance from our teAm.

Cons

Nothing.. everything has been great thus far.

Review Source

Response from Donorbox

November 19, 2019

Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

VM

Victor M.  
Manager  
Consumer Electronics  
Used the software for: Less than 6 months

### "Donorbox offers top notch products with strong customer support"

September 13, 2021

5.0

I am only in the setup stage of installing a donor button on a non-profit site but the customer service has been very professional and responsive.

Pros

Donorbox utilizes numerous software variations to suit the client's needs.

Cons

Although not Donorbox's responsibility, a reference that integration with another site will require some additional setup on that site.

Review Source

MP

Michael P.  
partner  
Farming  
Used the software for: Less than 6 months

### "Straightforward and Seamless"

November 18, 2022

5.0

I planned an hour for the install, and was done, including an appeal and response from support, in 20 minutes. Can't beat that!

Pros

After struggling with others (no names, but PP for one) installing and testing this was a piece of cake. One puzzling little detail, an email to support, and within an hour, a simple solution. Awesome.

Cons

Can't think of a think: concise, easily followed instructions, straightforward installation with abundant help and all the necessary options.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

November 2022

Review Source

NP

Nabukyewa P.  
Managing director  
Hospital & Health Care  
Used the software for: I used a free trial

### "Feedback"

April 12, 2022

5.0

Very amazing. Loved it

Pros

I liked everything and it was easy to understand since we are given examples on each step you go to. When I failed in other areas, I was guided by support team. Thanks

Cons

All features were impactful, I have no comments here

Review Source

UB

Ursula B.  
Missionary  
Religious Institutions  
Used the software for: Less than 6 months

### "Great Platform"

November 29, 2021

5.0

Excellent customer service.

Pros

Donor Receipts and instant notification. It has a great donor reporting system.

Cons

It was a little difficult to attach the URL to the website. It took a couple of days to resolve the issue.

Review Source

Jaq L.  
Keynote & Graphic Design  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Inexpensive donation service, fairly basic"

May 7, 2018

4.0

We were able to get our form up and going pretty quickly and it looks nice.

Pros

I like that it is easy to setup and get going. They have a nice clean website and interface. The forms you create look very clean. Support is very responsive.

Cons

The customization options of the forms are a little sparse and basic. It was difficult to fully change the colors of the form to our organization's colors. I had to email support and use css code to change it. Kind of a hassle!

Review Source

Response from Donorbox

October 15, 2018

Thanks for taking the time to review Donorbox on Capterra! We¿re glad you had a good experience with our Support Team. We will definitely be taking your experience with customization options into consideration and seeing how we can improve. Your feedback will help us make Donorbox better.

Talk to a Capterra advisor for free and get results within 15 minutes.